# My Metro — user reviews > 297 indexed App Store user reviews of My Metro by Metro Inc., rated 1.70/5 from 17 ratings. - Source: https://appshunter.io/ios/app/my-metro/id694386842/reviews - App overview in markdown: https://appshunter.io/ios/app/my-metro/id694386842.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 13 ## What do users think of My Metro? Overall sentiment: negative **Pros** - ⭐ Best grocery store - 👍 Friendly staff - 🚀 Fast delivery **Cons** - 🐛 Buggy app - ⚠️ Unreliable login - 🤔 Confusing rewards program - ⌛ Slow performance - 🤯 Frustrating user experience **Commonly reported bugs** - App crashes on launch - Unable to add items to cart - Rewards not tracking properly - Delivery time slots disappearing **Most requested features** - Add store locator - Improve search functionality - Integrate with Apple Wallet - Allow saving favorite store ## Newest reviews (20 of 297) ### 2/5 — Liste d épicerie *2026-08-27, version 3.4.8* Je ne peux me créer une liste d article non accueille et non livraison. ### 1/5 — Not working *2026-07-30, version 3.4.7* Put my login info in and it just spins. I’ve deleted and redownloaded. ### 1/5 — Slow, poor ui, missing products *2026-07-29, version 3.4.7* While I can understand a slow startup, the ui makes it worse. The Home Screen has a search field. Except you can’t type into it. It takes you to another screen, which the search bar in a different location . If you tap to quickly it takes you to the ails screen and tapping in the search bar there takes you back to the search screen. On top of that,searching for some products (e.g Xanthan gum) shows no results, while the website shows it in stock at a nearby store. ### 1/5 — Not working anymore *2026-07-26, version 3.4.7* The app stop working, unable to authenticate or sign up ### 2/5 — Upc scanner not functioning *2026-07-26, version 3.4.7* Upc scanner doesn’t work on items in my store. Great lighting, no blur and still no scan to add items to the app ### 1/5 — New user cannot register *2026-07-17, version 3.4.6* Tried to register a new account, but hanging at the “create identifier”. ### 1/5 — Application instable *2026-07-02, version 3.4.6* Ça m’arrive souvent que l’application Mon Métro me demande de m’authentifier, alors que l’application SuperC ou Jean Coutu ne le fait pas. Aujourd’hui, j’ai rempli les champs de l’authentification, et ensuite, plus rien. Même le bouton « Je me connecte » me provoque aucune action! Lorsque je choisis Assistance, la page Safari qui s’affiche est vide! ### 1/5 — Coupons are only valid in Quebec *2026-06-30, version 3.4.6* If I could give this 0 stars, I would. 99% of the coupons that show up on the app are valid in Quebec only and are useless for Metro customers located in Ontario and the app should include a localization option so that customers aren’t mislead. Absolute garbage. ### 2/5 — Pire mise à jour *2026-06-30, version 3.4.6* C’est la pire mise à jour de l’application depuis que je l’utilise. On ne reconnaît pas mon compte alors l’application n’ouvre pas. J’utilise mon mot de passe moid et ça ne fonctionne pas non plus. Il faudrait avoir une possibilité de cliquer sur mot de passe oublié. ### 1/5 — App is useless! Keeps crashing when trying to login! *2026-06-26, version 3.4.6* Come on! Put some more effort if you want people to actually use it... Learn from other apps and do better. Extremely bad experience on iPhone. Until today could not even use the app. Sign. And based on the negative reviews it looks like I'm not the only one. Don't bother to download and shop somewhere else where they actually care about customers. ### 1/5 — Worst app on my phone *2026-06-25, version 3.4.6* Most of the time, this app doesn’t load. It just stays frozen on the image of the fruit. ### 1/5 — Metro APP. *2026-06-22, version 3.4.6* Rubbish app. Mostly does not even open. ### 1/5 — Concours EXTRAVAMOI *2026-06-21, version 3.4.6* COUCOU Impossible d’activer et miser sur un choix de prix … ni sur mon IPhone et IPad …. Et tout est décoché pour ce qui est de la sécurité !!! ### 1/5 — Do NOT order your groceries here *2026-06-16, version 3.4.5* It will say your order was cancelled 30 minutes later apparently because instacart took the money ### 1/5 — Stupid app *2026-06-10, version 3.4.5* Never works. Hope you go out of business ### 1/5 — Déconnecté *2026-06-07, version 3.4.4* Assume que l’on a son mot de passe quand on magasine. L’appli m’a déconnecté… ### 1/5 — App has never loaded *2026-06-05, version 3.4.4* Even after un install and reinstall app never works always stuck on loading acreeb ### 2/5 — Mon metro ne me reconnaît plus *2026-06-04, version 3.4.4* Sur mon iPhone 11 au démarrage de l’application, on me renvoie toujours à la page d’inscription de ma carte et non à la page de connexion. je dois supprimer l’application et la réinstaller pour que s’affiche la page de connexion. Plusieurs fois par semaine. Supprime- installe-supprime-installe… ### 1/5 — Problème de connexion *2026-06-03, version 3.4.4* Est-il possible de ne pas devoir se connecter à chaque fois que l'on ouvre l'application? Impossible de faire son panier, si on sort et on souhaite continuer nos achats, nous devrons nous reconnecter! ### 1/5 — Deconnecté a chaque fois *2026-06-01, version 3.4.4* À chaque fois que je vais ouvrir l’application, je dois me reconnecter et reselectionner un magasin. Et maintenant je ne peux plus me connecter du tout, cela me met erreur d’authentification. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bug *2026-08-25, version 3.4.8* Bug constamment ### 1/5 — App not working since latest update *2026-08-17, version 3.4.8* Can see or check out on the app since last update this week:( ### 1/5 — Cette application-là ne marche jamais! *2026-08-15, version 3.4.8* Cette application-là ne marche jamais! Il y a toujours des problèmes et des bogues. Elle se déconnecte toute seule et m’affiche constamment « session expirée », « mise à jour en cours » ou « veuillez réessayer plus tard ». Je suis à la caisse pour accumuler mes points, je ne peux pas simplement revenir plus tard! À cause de tous ces problèmes, j’ai perdu énormément de points cette année. Nous faisons affaire avec Metro pour l’épicerie et avec Brunet pour la pharmacie, justement pour pouvoir accumuler des points Moi, mais encore faudrait-il que l’application fonctionne! Honnêtement, ça ne donne vraiment pas le goût de continuer à faire affaire avec vous. Vous n’êtes pas les seuls à offrir une carte de fidélité et un programme de points. Si vous voulez fidéliser vos clients, commencez donc par régler votre application une fois pour toutes! ### 1/5 — Waste of time *2026-08-13, version 3.4.8* Overly complicated registration hoops. My crypto account is easier to access. ### 1/5 — Ugh!! *2026-08-12, version 3.4.8* Weeks not able to open. ### 1/5 — Search function *2026-08-11, version 3.4.8* Search function is buggy and slow Shows prices and sales that aren’t reflected in store. Causes more issues then it fixes unless you are just looking at the flyer ### 1/5 — Ouverture de l’application *2026-08-09, version 3.4.7* Multiples tentatives pour ouvrir l’application et ce, sans succès. J’ai même changé mon mot de passe! ### 1/5 — Buggy and annoying *2026-08-09, version 3.4.7* For how many years does this app have to suck until new developers are hired? Why is it signing me out so consistently? Why is it rejecting my long-standing member email and password today when it cities two days ago? Shameful trash. ### 1/5 — No way to sign in after registration *2026-08-04, version 3.4.7* They let you create an account,but you can’t use it to sign in to the application.Just a personal data harvesting app ### 1/5 — Zero Stars *2026-07-31, version 3.4.7* Can’t even sign in. lol ## Most praised reviews (10 highest-rated) ### 5/5 — Best grocery store *2025-08-06, version 3.1.25* The best grocery store in Ottawa, fresh produce, safe environment, the manager very friendly, Kevin in the produce department it’s an Angel, Meunier the Lebanes gentleman from the see food department it’s a respectable man, anyway most of the staff make you feel at home even the security guards 🙏❤️✝️⭐️⭐️⭐️⭐️⭐️⭐️🦢 ### 5/5 — Simply does not work; (update: fixed now) *2025-03-19, version 3.1.20* I have an account but am unable to login to this app on iPhone. It always fails at the step verify I am not a human. Revised: after a recent update (note sure to the app, ios18.3.2, or cloudflare) the verification issue is resolved. It now proceeds to login page and I can successfully login. ### 5/5 — Nonfunctional *2025-03-07, version 3.1.20* I dont understand how Apple's review process allowed this app on the App Store. After checking the "verify you are human" checkbox, there is no way to log into the app. This app is just one screen you cant get past. Totally useless and non functional. ### 5/5 — Love the rewards *2020-10-02* Easy to use app. Weekly coupons for products I usually buy. Love the money back rewards. ### 4/5 — IOS18.3.1 verify human does not work *2025-03-18, version 3.1.20* After checking the box: verify human, comes back and asks again in a loop. Can’t register or log in. The app needs another way to verify please. After posting this, looks like it got fixed. I can log in now. ### 4/5 — Portefeuille Apple *2023-05-19, version 3.1.1* Est-ce possible d’ajouter l’option pour Portefeuille Apple? Merci ### 4/5 — Works well! *2020-10-04* I have updated my rating since the latest update. Thank you for fixing that annoying bug! I was pleased to see that it was quickly fixed and it’s now a much better experience. I no longer have to constantly fix my list. **Developer response:** Hello Twister65, The new My Metro app 2.2.1 is now available on the AppStore. This new version fixes the problems related to the shopping list. I hope you will give the app another chance! Thanks again for your constructive feedback! Adrien (Mobile team) ### 3/5 — Poor Stability *2025-03-28, version 3.1.21* Very good if it weren’t for the frequent crashing. ### 3/5 — Can’t register—fixed now *2025-03-18, version 3.1.20* Update: They fixed the issue. I can’t get past the box that asks if I’m human. I’ve tried logging in and registering but can’t get beyond that either way ### 3/5 — Watch out… you get a few products soon to expire *2025-02-03, version 3.1.20* Good app, nice delivery, but products (some) will expire same day or just after a few days. Disappointing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*