# My Mobile Account

> Mobile account management for usage, refills, and plans. (iPhone/iPad app by Q Link Wireless LLC.)

- Source: https://appshunter.io/ios/app/my-mobile-account/id1408895511 (this page in markdown: same URL + `.md`)
- Developer: [Q Link Wireless LLC](https://appshunter.io/developer/1408895510)
- Category: Business, Productivity
- Price: Free
- Rating: 3.53/5 from 169 App Store ratings · 84 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 146 MB
- Released: 2018-11-30
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-mobile-account/id1408895511/reviews.md

## What is My Mobile Account?

My Mobile Account lets you manage your accounts with just the touch of a button!

Check your data and minute usage or add more at any time. Stay on top of your refills, browse international plans and more.

It’s complete account management in the palm of your hand. So what are you waiting for?

Download the My Mobile Account app and start getting the most out of your phone service!

Available in both English and Espanol

## Key features

- Check data usage
- Check minute usage
- Add more data/minutes
- Manage refills
- Browse international plans
- Complete account management

## What do users think of My Mobile Account?

Overall sentiment: negative

**Pros**

- 💰 Free or affordable service for eligible users
- 📱 Works well on compatible devices
- 🌐 Reliable coverage in many areas
- 📞 Unlimited talk and text included
- ⚡ Fast SIM card delivery in some cases
- 👥 Helpful customer service (when reachable)
- 🔄 Easy number porting capability

**Cons**

- 🐢 Extremely slow data speeds (1 Mbps or lower)
- 📵 Frequent service outages and disconnections
- 🔐 Serious security vulnerabilities in app
- 🗣️ Difficult-to-understand customer service representatives
- ⏳ Extremely long hold times (2+ hours)
- 🚫 Data throttling despite 'unlimited' claims
- 📱 App login and functionality issues
- 🌍 Poor coverage in many locations
- 💸 Hidden charges and misleading billing
- 🔗 Non-functional help links and support resources
- 📧 Unresponsive email support
- 🔄 SIM card delivery delays (weeks to months)
- 🎯 Inconsistent service quality after 5G migration

**Commonly reported bugs**

- Login credentials not recognized despite correct information
- App crashes and launch errors after number porting
- Blank screens when clicking website links
- Help links redirect to external browser instead of in-app
- App shows incorrect data usage information
- Security flaw: phone number alone grants account access
- eSIM activation failures
- Data stops working without warning
- Call and text quality issues with static and delays
- Service suspension without notification
- Network connectivity drops in specific locations
- App doesn't recognize valid phone numbers
- MMS messaging stopped working unexpectedly

**Most requested features**

- Functional help center links on website and app
- Improved app UI and user experience
- Better customer service accessibility
- Working payment information update feature
- Enhanced data speed options
- Clearer unlimited data policy documentation
- Mobile app support chat feature
- Account management improvements
- Better network coverage expansion

## Recent user reviews (10 of 84)

All indexed reviews: https://appshunter.io/ios/app/my-mobile-account/id1408895511/reviews.md

### 1/5 — Unable to login

*2024-11-02*

I have a qlink phone. I love it, and have no issues with it. I do have a huge difficulty logging into the app however. The name and password are correct, but still I can’t log in. It would be a 5-star if I was able to actually log in and use the app.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 2/5 — MY ESIM WILL NOT ACTIVATE..

*2024-10-23*

So I’ve been with QLinks for yrs and I ABSOLUTELY LOVE THE COMPANY.

So my issue and why I didn’t give 5 stars, is because I have been trying for a couple days to activate this ESIM thing. I literally have no service and this is my PRIMARY LANE (MY ONLY LINE OF COMMUNICATION)😔🥺

When I call customer service they either leaving me on hold for, forever or don’t understand what I’m saying and the issue I’m having with my phone service.. 

I SERIOUSLY NEED MY PHONE SERVICE TO BE RESTORED. I USE MY PHONE FOR: 

1. MY JOB
MY CLIENTS (3, I’m in the healthcare field) as well as my SUPERVISOR OR ANYONE FROM THE OFFICE.

2. MY KIDS, MY FAMILY 
AS OF A FEW DAYS AGO I HAVE NO LINE OF COMMUNICATION TO REACH MY KIDDOS. AS WELL AS THEM BEING ABLE TO REACH ME.

IS THERE ANYONE FROM QLINKS THAT CAN HELP ME RESOLVE MY ISSUES PLSS??

### 1/5 — Do not use QLink Wireless.

*2024-09-07*

If I could give 0 stars I would. I started service August 20th and have yet to receive my SIM card, I can’t even switch to eSIM at this point. I opted in to the .99 a month for hotspot, they sure did take my money but since I have no SIM card I can’t do anything. I talked to a person three days ago at the time of me writing this review and he said my account was escalated. I see absolutely no changes. Their phones are down right now for maintenance even though there wasn’t any memo about that happening. And yes, their customer service is able on weekends. Completely unprofessional, if this is how they do business I’m surprised they haven’t gone under yet.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Not free

*2024-07-28*

It’s says free but I’m being charged for the service I didn’t know about and missed a family emergency because they shut my phone of for non payment when my service is supposed to be free

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Support Center

*2024-07-25*

The links do not work in the help center. Not on the qlinkwireless website nor on the app, which sends you to the website in an external browser the moment you click on anything anyway. These are not expensive or very difficult things to implement as features. There are literally website and app builders that have an AI do for you, if you don’t want to pay money for a person to do it for you. I’m sure the government funds that y’all are receiving for the lifeline program could easily cover those basic things. I cannot believe that the quality of it is so low considering the day and age we live in. Jesus Christ.

**Developer response:** Hi Ann. Please share your specific concerns at: support@mymobileaccount.com. We value your feedback and always look for ways to improve our customers' experience.Please share your account information and device details, and we'll reach out to you to provide a resolution.

### 2/5 — Helen

*2024-07-23*

My phone stops working a lot when I leave home. Especially in stores and going from room to room in my home.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — 1 m/bps

*2024-06-22*

Yes. You are reading that correctly. This impersonator of a cell provider provides a smoking hot 1/mbps. It is so slow it barely is able to open a web page. Forget about pictures and no way on video. This provider should be shut down. It’s a train wreck. How in heck do you pass yourselves off as a mobile prided qlink? To repeat up and down UNDER 1M/bps! Can you say rip off?

**Developer response:** Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using.

### 1/5 — This data doesn’t even load male

*2024-06-14*

This data shouldn’t be called date I can’t even use my maps w/o WiFi. I get so lost and angry. I should have never gave up my real phone

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 5/5 — Qlink sets the bar!

*2024-06-13*

I love my qlink phone service. A.) It works everywhere. I haven’t found a location yet that it doesn’t get service. B.) As long as you use it once a month, it refills right on schedule. C.) After losing my phone once, customer service sent me a new SIM card right away and helped me get my service going again. They were kind and helpful. 

My only complaint, was regarding the tablet they sent me as part of the affordable connectivity program. The tablet was junk and they wanted me to pay $10 for it. I declined and sent the device back to them via registered mail for $8. They never said another word about it, and removed the charge from my account. 

I really appreciate having my qlink service and am grateful that they are so easy to deal with.

**Developer response:** Thank you so much for your rating and review! We are thrilled to hear that you're loving our services.

### 1/5 — Lowered data speed

*2024-05-23*

I paid for unlimited data and now they lowered the data speed to connect for $30 more I can get 5g of date speed each month. I can wait almost 3-5 minutes for a page to Load if that or it tells me I have no internet service retry again. This service is horrible. I also keep getting disconnected. I called to get some answers but I couldn’t understand the person I was talking too. All these call center are in another country and are very hard to from me understand with their accents .

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

## Frequently asked questions about My Mobile Account

### What can I do with this app?

This app allows you to manage your mobile accounts from your phone. You can check your data and minute usage, add more if needed, and stay informed about refills and international plans. It provides complete account management in the palm of your hand.

### Is this app free to use?

Yes, the app is free to download and use. There are no mentioned costs associated with managing your account through the application itself.

### What languages does the app support?

The app is available in both English and Espanol, making it accessible to a wider range of users.

### How does this app help me manage my phone service?

It offers convenient on-the-go access to key account information. You can monitor your usage, make adjustments like adding more data, and explore different plan options without needing to log in through a web browser.

## Version history (last 5 releases)

### 3.3 — 2022-12-22

Slight UI enhancements

### 3.2 — 2022-05-11

Bug fixes

### 3.1 — 2021-05-11

Minor bug fixes

### 3.0 — 2021-04-14

New User Login

### 2.2 — 2021-02-11

- Minor Bug fixes
- Log out
- Updates

## More apps by Q Link Wireless LLC

- [Hello Community](https://appshunter.io/ios/app/hello-community/id1670273114)

All apps by Q Link Wireless LLC: https://appshunter.io/developer/1408895510

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*