# My Mobile Account — user reviews

> 84 indexed App Store user reviews of My Mobile Account by Q Link Wireless LLC, rated 3.53/5 from 169 ratings.

- Source: https://appshunter.io/ios/app/my-mobile-account/id1408895511/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-mobile-account/id1408895511.md
- Rating breakdown: 5★ 93 · 4★ 13 · 3★ 7 · 2★ 3 · 1★ 53

## What do users think of My Mobile Account?

Overall sentiment: negative

**Pros**

- 💰 Free or affordable service for eligible users
- 📱 Works well on compatible devices
- 🌐 Reliable coverage in many areas
- 📞 Unlimited talk and text included
- ⚡ Fast SIM card delivery in some cases
- 👥 Helpful customer service (when reachable)
- 🔄 Easy number porting capability

**Cons**

- 🐢 Extremely slow data speeds (1 Mbps or lower)
- 📵 Frequent service outages and disconnections
- 🔐 Serious security vulnerabilities in app
- 🗣️ Difficult-to-understand customer service representatives
- ⏳ Extremely long hold times (2+ hours)
- 🚫 Data throttling despite 'unlimited' claims
- 📱 App login and functionality issues
- 🌍 Poor coverage in many locations
- 💸 Hidden charges and misleading billing
- 🔗 Non-functional help links and support resources
- 📧 Unresponsive email support
- 🔄 SIM card delivery delays (weeks to months)
- 🎯 Inconsistent service quality after 5G migration

**Commonly reported bugs**

- Login credentials not recognized despite correct information
- App crashes and launch errors after number porting
- Blank screens when clicking website links
- Help links redirect to external browser instead of in-app
- App shows incorrect data usage information
- Security flaw: phone number alone grants account access
- eSIM activation failures
- Data stops working without warning
- Call and text quality issues with static and delays
- Service suspension without notification
- Network connectivity drops in specific locations
- App doesn't recognize valid phone numbers
- MMS messaging stopped working unexpectedly

**Most requested features**

- Functional help center links on website and app
- Improved app UI and user experience
- Better customer service accessibility
- Working payment information update feature
- Enhanced data speed options
- Clearer unlimited data policy documentation
- Mobile app support chat feature
- Account management improvements
- Better network coverage expansion

## Newest reviews (17 of 84)

### 2/5 — MY ESIM WILL NOT ACTIVATE..

*2024-10-23*

So I’ve been with QLinks for yrs and I ABSOLUTELY LOVE THE COMPANY.

So my issue and why I didn’t give 5 stars, is because I have been trying for a couple days to activate this ESIM thing. I literally have no service and this is my PRIMARY LANE (MY ONLY LINE OF COMMUNICATION)😔🥺

When I call customer service they either leaving me on hold for, forever or don’t understand what I’m saying and the issue I’m having with my phone service.. 

I SERIOUSLY NEED MY PHONE SERVICE TO BE RESTORED. I USE MY PHONE FOR: 

1. MY JOB
MY CLIENTS (3, I’m in the healthcare field) as well as my SUPERVISOR OR ANYONE FROM THE OFFICE.

2. MY KIDS, MY FAMILY 
AS OF A FEW DAYS AGO I HAVE NO LINE OF COMMUNICATION TO REACH MY KIDDOS. AS WELL AS THEM BEING ABLE TO REACH ME.

IS THERE ANYONE FROM QLINKS THAT CAN HELP ME RESOLVE MY ISSUES PLSS??

### 2/5 — Helen

*2024-07-23*

My phone stops working a lot when I leave home. Especially in stores and going from room to room in my home.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Terrible

*2024-02-16*

This company is the worst company on the ACP Program. If someone has gotten your information through hacking and applies for Government phone service through the ACP Program, this company actually waits until after the Transfer has been completed before they notify you that the transfer has been requested. Not only does this put Peoples lives in danger by not having phone services in the event of family emergency’s.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencin

### 1/5 — UNPLUGGED!

*2024-01-26*

I cannot get my iPhone to connect to the internet and it is causing major stressful situations with money/bills because I use my phone for everything and at this point I want to stop using the service

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Terrible

*2024-01-26*

Terrible and they delete reviews

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Hello mobile

*2023-12-12*

They shut your data off after using up 17 gigs, if your on the road a lot without WiFi I highly not recommend this service they all read from the same scrip and will play stupid games with you so don’t even waste your time.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Stay Away

*2023-12-05*

I switched to Hello Mobile then switched back within an hour back to T-Mobile.  Horrible customer service and basically the entire service is 3rd class.  Use it at your own risk if you want to save few bucks.

**Developer response:** Hi AJ. Please share your specific concerns at: support@mymobileaccount.com. We value your feedback and always look for ways to improve our customers' experience.

### 2/5 — can't send messages

*2023-07-24*

i can't send text messaging , network super slow ,i have to wait 2 minutes to download a pic, men i rather have text now free service works better than this company n for me to say this i put both services in 2 separate devices did my test and men text n now win by a mile this service still buffering while textnow finish w everything that i test for n this company still buffering lol i move from text now to get a better service n i regretted big time wow did u guys used a forefront apn,if i do pleaser let me know, no Lte or 5 g lol

**Developer response:** We are sorry you're having trouble with the My Mobile Account app and would love the opportunity to make it right. Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using. We will work to find a solution ASAP!

### 1/5 — Useless

*2023-07-18*

It doesn't allow me to do anything besides look at the stats of my plan. I cant change anything, view anything useful, and it’s just redundant.

**Developer response:** My Mobile Account is an exclusive app that's included with your phone service to help you manage your plan on the go. You can edit your account, view your usage history, usage balance, add minutes and data, and much more!

### 1/5 — FRUSTRATED!!

*2023-06-23*

I paid almost $200 to pay my iPhone off from T-Mobile so I could switch to QuickLink with my phone and number that I’ve had for years in about September 2022. I was shocked how well it worked out for me and was happy till I woke up May 9th with SOS NO SIM on my iPhone??? Called them and said that I was still active on their end so it had to be a problem with T-Mobile (which is crazy because they are with TMobile)so since I had no phone access to call out I ordered another SIM card and reapplied….called T-Mobile and they ported my number and DEFINITELY NO LOCKED PHONE!!! Still no service and quick link rep was speaking bad English from India or something and snapped at me and disconnected my call!!! I will ring that number off the hook tomorrow when I borrow a phone and they better make it right or I’m calling 6 on your side

**Developer response:** We sincerely apologize for the trouble you've experienced. We'd be happy to review this for you, please contact us at: support@mymobileaccount.com with a brief description of the issue.

### 1/5 — The Worst Service You Will Find!!!

*2023-06-14*

I’ve tried for two months to get service through Q-Link using the ACP discount but every email they send me or when I log in, I end up somewhere showing that I’m approved but I can’t get them to send me a SIM card. I have received some emails from them saying they need more info but the link they give u doesn’t lead to anything saying any about that. Don’t waste your time with this company! It’s only a matter of time before they go out of business!

### 1/5 — Cheat the consumer

*2023-06-08*

There is no such thing as unlimited data, and data usage beyond 5GB will be limited to 110Kbps, which is simply not worth it.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — The absolute worst service

*2023-06-07*

This service is the worst service I've ever had. It's free for a reason. As soon as I turn the phone on in the morning the service is throttled for the first 5 mins. It takes 2 1/2 minutes to load an article. After 1 1/2 minutes they throttle the service and you lose connection wait another 2 1/2 mins. for it to load again. Then every minute and a half they throttle again. It's useless. I haven't received one phone call. The one text I got was 3 1/2 hours after it was sent. This company is just a government ripoff. They are charging them for a service they aren't providing. The day I got the Sims card and tried to use it I knew it was bad. So I applied for a different service on the same day. I'm glad I did. I will have this service turned off and report them to the BBB and DCFS who recommended I get it. HORRIBLE COMPANY,  HORRIBLE CUSTOMER SERVICE, HORRIBLE SERVICE. Whatever company runs this network has lost me for life. I'm going to use safe link until I get back on my feet and then I'm going back to straight talk.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For further assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Qlink service

*2023-05-28*

This cell phone company is trash complete garbage No internet and calls drop frequently don’t wast your time with this provider all they care for is there profit not our convenience.. throw whole company out the windows including employees smh this is America

**Developer response:** We sincerely apologize for the trouble you've experienced. We'd be happy to review this for you, please contact us at: support@mymobileaccount.com with a brief description of the issue.

### 1/5 — The Worst Carrier on the PLANET

*2023-05-01*

I wish I could rate QLink with NEGATIVE minus ZERO stars. Do NOT sign up with this “government” service. You will NOT get data! They will try to blame it on your phone, but of course when you have access to other wi-fi, there’s no problem getting online. But if you’re trying to access internet through QLink, then no, you’re out of luck. You might have some data at the beginning of the month, or sporadically, but never consistent. They are LIARS. There’s a reason why this service is free, & it’s because THAT’S WHAT ITS WORTH: NOTHING!!!!!

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — ?

*2023-04-24*

My Internet stopped working completely on my iPhone and suppport never called me back to fix the issue

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Horrible

*2023-04-16*

My advice for anyone is to change to a real service provider. Q link is a scam!  The app is useless and so is their service. I can't even get texts.

**Developer response:** We are sorry you're having trouble with the My Mobile Account app and would love the opportunity to make it right. Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using. We will work to find a solution ASAP!

## Most critical reviews (10 lowest-rated)

### 1/5 — Unable to login

*2024-11-02*

I have a qlink phone. I love it, and have no issues with it. I do have a huge difficulty logging into the app however. The name and password are correct, but still I can’t log in. It would be a 5-star if I was able to actually log in and use the app.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Do not use QLink Wireless.

*2024-09-07*

If I could give 0 stars I would. I started service August 20th and have yet to receive my SIM card, I can’t even switch to eSIM at this point. I opted in to the .99 a month for hotspot, they sure did take my money but since I have no SIM card I can’t do anything. I talked to a person three days ago at the time of me writing this review and he said my account was escalated. I see absolutely no changes. Their phones are down right now for maintenance even though there wasn’t any memo about that happening. And yes, their customer service is able on weekends. Completely unprofessional, if this is how they do business I’m surprised they haven’t gone under yet.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Not free

*2024-07-28*

It’s says free but I’m being charged for the service I didn’t know about and missed a family emergency because they shut my phone of for non payment when my service is supposed to be free

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Support Center

*2024-07-25*

The links do not work in the help center. Not on the qlinkwireless website nor on the app, which sends you to the website in an external browser the moment you click on anything anyway. These are not expensive or very difficult things to implement as features. There are literally website and app builders that have an AI do for you, if you don’t want to pay money for a person to do it for you. I’m sure the government funds that y’all are receiving for the lifeline program could easily cover those basic things. I cannot believe that the quality of it is so low considering the day and age we live in. Jesus Christ.

**Developer response:** Hi Ann. Please share your specific concerns at: support@mymobileaccount.com. We value your feedback and always look for ways to improve our customers' experience.Please share your account information and device details, and we'll reach out to you to provide a resolution.

### 1/5 — 1 m/bps

*2024-06-22*

Yes. You are reading that correctly. This impersonator of a cell provider provides a smoking hot 1/mbps. It is so slow it barely is able to open a web page. Forget about pictures and no way on video. This provider should be shut down. It’s a train wreck. How in heck do you pass yourselves off as a mobile prided qlink? To repeat up and down UNDER 1M/bps! Can you say rip off?

**Developer response:** Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using.

### 1/5 — This data doesn’t even load male

*2024-06-14*

This data shouldn’t be called date I can’t even use my maps w/o WiFi. I get so lost and angry. I should have never gave up my real phone

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Lowered data speed

*2024-05-23*

I paid for unlimited data and now they lowered the data speed to connect for $30 more I can get 5g of date speed each month. I can wait almost 3-5 minutes for a page to Load if that or it tells me I have no internet service retry again. This service is horrible. I also keep getting disconnected. I called to get some answers but I couldn’t understand the person I was talking too. All these call center are in another country and are very hard to from me understand with their accents .

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Super slow internet speed! Can’t use!

*2024-04-28*

The help links do not work on the app and I can’t use the internet with the Qlink service it’s too slow and I just got the service. It’s useless. I was also told it was unlimited and it’s only 4.5 GB (Lies) and I can’t even use that because nothing will load. I had to use my friends hotspot to download the app!

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — 1 m/bps

*2024-04-21*

Yes. You are reading that correctly. This impersonator of a cell provider provides a smoking hot 1/mbps. It is so slow it barely is able to open a web page. Forget about pictures and no way on video. This provider should be shut down. It’s a train wreck.

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

### 1/5 — Horrible

*2024-02-29*

It says i have unlimited data but when im outside i have full bars and the LTE dont work as if i hve no data cant get on to check social media  listen to music apps etc only text barely can send pictures unless im on wifi cant wait to get off this yeah its free but its not worth the hype

**Developer response:** We are very sorry to hear that you are unhappy with your service/plan. For assistance with your phone service, please contact your cell phone provider's support team, or we can try to pass the message along. Please email us at: support@mymobileaccount.com, and include your account phone number and details regarding the issue you are experiencing.

## Most praised reviews (10 highest-rated)

### 5/5 — Qlink sets the bar!

*2024-06-13*

I love my qlink phone service. A.) It works everywhere. I haven’t found a location yet that it doesn’t get service. B.) As long as you use it once a month, it refills right on schedule. C.) After losing my phone once, customer service sent me a new SIM card right away and helped me get my service going again. They were kind and helpful. 

My only complaint, was regarding the tablet they sent me as part of the affordable connectivity program. The tablet was junk and they wanted me to pay $10 for it. I declined and sent the device back to them via registered mail for $8. They never said another word about it, and removed the charge from my account. 

I really appreciate having my qlink service and am grateful that they are so easy to deal with.

**Developer response:** Thank you so much for your rating and review! We are thrilled to hear that you're loving our services.

### 5/5 — Amazing phone service and app

*2023-07-30*

The app is super convenient, super easy to use and stupid people friendly… and I am a stupid people 😂 lol also the phone service has good connection and unlimited data, talk and text which is cool because all the other free service companies only give you a limited data. Thank you, Q Link for helping me stay connected with friends and family! It’s so helpful 😊

**Developer response:** Thank you so much for your rating and review!  We appreciate you taking the time to leave a review and are thrilled to hear that you're loving our services :)

### 5/5 — Love it!

*2023-04-25*

With all the negativity in the world I swear this was a scam or I’d all of a sudden need to add a card to get minutes. When I inserted SIM card and made a random call and it actually went through I was amazed. On every I know and love I haven’t had a phone in close to three years. I used text free apps. I do appreciate this.

**Developer response:** Thank you so much for your rating and review! We always love to hear that our users are enjoying our services.

### 5/5 — Legit app and service

*2023-02-25, version 3.3*

I use this service with my iphone13 saves me so much every month especially since moneys been tight with layoffs i use my phone alot as a gig worker now for the last year and the service is great and legit $0

**Developer response:** Thank you so much for your rating and review! We always love to hear that our users are enjoying our services.

### 5/5 — Great App

*2023-02-14, version 3.3*

I done had qlink for a year and a half unlimited everything I love this service never leaving

**Developer response:** Thank you so much for your rating and review! We always love to hear that our users are enjoying our services.

### 5/5 — Qlink

*2023-01-27, version 3.3*

I love there service it has been a blessing being a single father I need to save every dollar I can and with this service I’m able to plus the service isn’t that bad I don’t think I have ever had a call dropped thank you qlink

**Developer response:** Thank you so much for your rating and review! We always love to hear that our users are enjoying our services.

### 5/5 — If you need it, get it!

*2023-01-12, version 3.3*

I had to end my Verizon contract early and go on a “government phone” due to covid. I have an iPhone 11 so I chose to just get the SIM card and they aren’t lying, you get unlimited data, unlimited talk and text for $0! I’ve had it for a year and I am
so grateful! It’s saved me $100 bucks a month! Get it!

**Developer response:** Thank you so much for your rating and review! We always love to hear that our users are enjoying our services.

### 5/5 — AVOID QLINK; Not worth your time / risk

*2022-11-04, version 3.2*

TOTALLY USELESS: 💯 % AGGRAVATION! Installed the SIM card & activated successfully over WiFi - but get zero bars when away from WiFi . (Turned Calling over WiFi “on” in my phone settings)

To test it we drove over a 40 mile radius BUT still has no bars. NO HELP! U call Qlink & is a joke,  sit on hold for hours and hold music stops you get disconnected. 

- company claims it’s TMobile... well TMobile DOES work here but ONLY on a T-Mobile acct, BUT not on. Qlink acct. 

Very GRATEFUL I DID NOT PORT MY NUMBER - ADVICE- DO NOT PORT your # B4 u TRY with their sim assigned #.

THIS IS A SCAM! How did our stupid Govt Hire these scum to provide service? THEY HOUNDED ME DAILY WITH TEXTS TO GET THEIR DUMB APP, APP HAD NO SUPPORT EITHER. It’s only to teach ppl how to install SIM & Reset network.

I will be removing Sim Card and filing complaint to the Attorney General’s office, FCC and the Better Business Bureau. 

Nothing but FRAUD 100% . BELIEVE THE BAD REVIEWS, they’re all accurate. One good review probably was paid to post it or WORKS FOR QLINK! ANGRY 😠 (AND did U know THEY TRACK U N ALL U DO ON PHONE & SELL YOUR DATA!) yup. 

I’d rather pay out of my pocket for phone and have a secure service that actually freaking works✔️.

### 5/5 — Decent

*2022-07-08, version 3.2*

I use this as my backup phone. It’s great for that reason and I wouldn’t bank on this being your primary phone, if so stay on WiFi when in range.

### 5/5 — Q Link Wireless

*2022-06-01, version 3.2*

For now everything is working for me but the only problem is they don’t give you a free phone you have to have your phone hey just send the SIM card unless you buy a phone from them

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*