# My Molina — user reviews > 153 indexed App Store user reviews of My Molina by Molina Healthcare, Inc., rated 4.50/5 from 7,062 ratings. - Source: https://appshunter.io/ios/app/my-molina/id1087995311/reviews - App overview in markdown: https://appshunter.io/ios/app/my-molina/id1087995311.md - Rating breakdown: 5★ 5,678 · 4★ 572 · 3★ 251 · 2★ 116 · 1★ 445 ## What do users think of My Molina? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Convenient online service - 🚀 Great service **Cons** - 🐛 Buggy system and app - 🔒 Security and login issues - 💻 Poor website and app functionality - 🤖 Unhelpful customer service - 💰 Expensive with limited coverage **Commonly reported bugs** - Login/password issues - App crashes and freezes - Inability to access information and features **Most requested features** - Add family member profiles - Improve payment options and process - Provide more information on benefits and coverage ## Newest reviews (19 of 153) ### 3/5 — How do I find? *2026-08-03, version 5.10.31* And just where, pray tell, are the ophthalmologists and eye surgeons ???? ### 3/5 — A little buggy *2026-06-26, version 5.10.29* Honestly, it's a smooth app! Only issues I have is delayed updates and buggy drop down menus. It's hard to select an option on the drop down menus. ### 3/5 — Require Consistent code *2026-06-19, version 5.10.29* Why I turned on Face ID if keeps requiring me to get a code? The pop up message on the app says to keep your account safe you will need to signup for MFA. This message is every time it log me out and try to login again every five minutes. I already sign up for MFA once. I don’t need to sign up every few minutes. This is Insane. The main point is to avoid this. for easy and secure method. But last night the app was on whole night then when I go to the app in morning it doesn’t ask me the code then once I use and went to another app or go to rest room then it will log me off in a few minities every five minutes code??? Update Today Pop up message It says We’re sorry we’re unable to process your login from your current location… I was using the app now and it log me off then as usual after my Face ID attempt to use or the need my location to log in? Something is wrong here ### 4/5 — Can’t see my payment *2026-04-12, version 5.10.23* I need help to see my payment it keeps saying we’re experiencing an internal sever problem ### 2/5 — Payment system down for 2 days! *2026-04-10, version 5.10.23* The app is okay unless you want to pay your premium. Suffice it to say Molina is certainly no Blue Cross Blue Sheild or on pat with any of the other big insurance carriers. ### 1/5 — Not working *2026-01-14, version 5.10.17* I can’t login to my account ### 1/5 — How much time do you have ?? *2026-01-08, version 5.10.16* Bugs (can’t edit certain personal info), freezes and stalls (you have close out of app, or the app logs itself out), no notifications sent despite permissions granted. I could go on. Whoever designed the update needs to go back and learn how to code and troubleshoot. ### 1/5 — Freezing *2025-12-27, version 5.10.16* App keeps freezing. You have to enter all your information before you can move forward, but can’t enter anything. WTF ### 1/5 — Bugs *2025-12-26, version 5.10.16* I can’t log in to my account ### 1/5 — Nothing but issues *2025-12-22* If I could give no stars I would. Always an issue logging in, the biggest is trying to reach someone me message yet when waiting for a response there are no notifications and when attempting to open the message center it freezes but the worst of all is you can’t even read the response because the page is glitching and then you have to force close the app. Pointless Submit reward requests yet it’s never updated if in fact has been received and reviewed. So many other complaints but this is the most worth making ### 1/5 — Dumb *2025-12-13, version 5.10.15* I’m trying to add my rewards and it keeps saying I need to update the app. Well the app is up to date so what else do you want me to do ? ### 1/5 — App has issues *2025-12-12, version 5.10.15* I have only used the app a couple dozen times. But every time, there is some kind of issue. Currently when I log in and go to message center, and go into a response, the words are shaky and I can’t read anything. And it keeps freezing. And I never get a notification when I receive a response even though I ask for one. ### 1/5 — Terrible *2025-12-09* You have to make separate accounts for each child, meaning separate emails and logins. Also, you can only make an appointment by phone, and they consider that making an appointment “through the app”. I guess that’s what you get for something thats funded by the government. There’s an app called MyChart (not gov. funded) and is wonderful. I can switch between my own and kids accounts in one second and you can request appointments and see all the dates and times available. You can’t use it as an alternative, Molina just needs to step it up. ### 1/5 — Too hard for brain injured patient *2025-11-30, version 5.10.15* I have a brain injury and this app is so busy being secure it is unusable. Programmer deserves to suffer because of it. ### 2/5 — Email Issue *2025-11-19, version 5.10.15* It won’t allow my email to be changed. So the app is useless. ### 1/5 — App needs serious improvement *2025-11-07, version 5.10.15* Medication list hasn't shown for days. Can't do drug price lookups either. Still can't pay my bill through the app. Please fix this. This should be basic function of an app in 2025 ### 1/5 — Fix *2025-11-07, version 5.10.15* The app needs to be updated I can’t even pay my bill on it! No features are working please fix it ### 1/5 — Always errors, outages, technical difficulties… *2025-11-07, version 5.10.15* “Something went wrong. You may be able to try again.” Lol what a joke! And in other areas of the app: “Alert — We are experiencing technical difficulties at this time; some information may not be available. Please try again later.” Completely unusable garbage app. ### 1/5 — What happened to this app? *2025-11-05* It used to be when you logged in you saw a menu of many options, like: how do you get after hours care, pay your bill, send a message, etc. Now that’s all gone? It was about 9 to 12 different buttons for different options. I can’t find how to do any of that now. I find those options being gone makes this app unusable and irrelevant. Whomever thought taking that away was an app improvement needs to be fired. ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest update Broke the App *2026-08-18* For over a month now, the My Health section has been completely unusable. Every time I try to view my information, I get “no data found” or “not available at this time.” Before the latest update, everything worked perfectly. I’ve already tried uninstalling and reinstalling the app, but nothing fixes it. The update clearly broke something, and it needs to be addressed. ### 1/5 — Horrible UI *2026-06-27, version 5.10.29* This app is a horrible experience for patients. The focus seems to be on guiding you to medical services, not if providing insurance information. EOBs are listed but when you want to view, they disappear with no details about location. You can’t search the app to find what you need—you know, what every app has. ### 1/5 — The app needs work *2026-05-04, version 5.10.25* The app will give you the information your looking for if you want to wait 20 minutes for it to load. You’re better off just using the website to find doctors. ### 1/5 — Still no payment information/options being displayed even after deleting and reinstalling the app. *2026-04-13, version 5.10.24* This problem has persisted for over a week now. What in the world are you people doing??? Anyone knows what they are doing? And there is NO new update available even after refreshing the updates list. ### 1/5 — My Molina *2026-04-07, version 5.10.23* Worst App ever! Figures since it’s the worst so-called health insurance. ### 1/5 — Nueva actualización no permite abrir la App. *2026-04-07, version 5.10.23* Desde la nueva actualización la apps no abre. Y no puedo regresar a la anterior, espero puedan arreglar este inconveniente pronto. ### 1/5 — Horrible app *2026-02-12, version 5.10.19* App is way too buggy I’ve I had to change my password multiple times to then be met with a notification stating that I’ve put in the wrong password ### 1/5 — Constant issues *2026-02-09, version 5.10.19* Maybe it’s better than nothing but constant issues with error messages & not saving favorites etc ### 1/5 — Horrible app; the worst health plan. *2026-02-06* I have been a provider for 30 years and a Molina provider for over 20 years. This is my first month being a member and it is truly the worst plan. The buggy app with broken messaging is the best part. Horrible CS, horrible. Garbage. Stay away from this!! I would easily pay $1000 more a year to not have the absolutely bottom of the barrel experience I have had in less than one month. in all my years of dealing with health plans as a provider and a member, this is truly the worst — more like organized crime. The ginned up reviews are a joke. **Developer response:** Hi, thank you for your feedback and we’re sorry for the inconvenience. This issue has been resolved in our latest app version. Please update the My Molina app from the App Store to ensure you have the most recent fixes and improvements. If you continue to experience any issues after updating, please contact our Member Services team so we can assist you further. Thank you for using My Molina. ### 1/5 — Login problem *2026-01-21, version 5.10.17* Who ever made the login that was a very complicated and difficult ## Most praised reviews (10 highest-rated) ### 5/5 — Ing Lidia IONESCU *2026-08-06, version 5.10.31* It’s a good insurance ### 5/5 — Very Intuitive *2023-11-08, version 5.6.11* Worked-out great and helps me navigate the healthcare world ### 5/5 — Great *2022-07-13, version 5.3* At first its hard to adjust for my sons doctor but they help me search for that. Thank you. ### 5/5 — Online service *2021-10-14* Much easier than waiting over the phone ### 5/5 — It’s so easy *2021-08-03, version 4.6.0* Easy to use , no problems ### 5/5 — Great Service *2021-06-21, version 4.5.5* Easy and convenient system ### 5/5 — Pretty Good *2021-04-28, version 4.5* So far so good, no problems yet. I check on the app every month. It’s been fine! ### 5/5 — Great app and great company! *2021-03-31, version 4.3.2* 5 star review for this app! Molina is making a difference in our community ### 5/5 — Long term meds *2020-06-19* I was given no information about a mail order drug program or what company did that. I called customer service and she had no idea about mail service for long term drugs— saying I could go to cvs or Walmart. She didn’t know if I could save money thru a mail order service. Not at all impressed so far. ### 5/5 — Useful, thank you so much *2020-02-04* On top of providing low income people like me to have insurance, this app has been great in saving time from having to be on the desktop to change providers or communicate with personnel for help with insurance info. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*