# My MORE App — user reviews > 115 indexed App Store user reviews of My MORE App by Serco Leisure Operating Ltd, rated 4.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/my-more-app/id1259126554/reviews - App overview in markdown: https://appshunter.io/ios/app/my-more-app/id1259126554.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of My MORE App? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 🚀 Quick booking of classes - 💡 Motivational tool for gym attendance - 👍 Saves time with easier login - 👍 Good for tracking progress - 👍 Useful for recording activities - 👍 Great for challenges and goals - 👍 Seamless class availability - 👍 Good integration with other apps - 👍 Provides fitness ideas - 👍 Easy to scan in at the gym **Cons** - 🐛 Multiple logins required - 🐛 Clunky and unintuitive interface - 🐛 Slow loading times - 🐛 Inconsistent booking process - 🐛 Difficulty in resetting passwords - 🐛 App redirects to website - 🐛 Glitchy and unresponsive buttons - 🐛 Outdated information (open times) - 🐛 Points system issues - 🐛 Poor UI/UX design - 🐛 Difficulty in tracking workouts - 🐛 Inability to add pass to Apple Wallet - 🐛 Overcomplicated booking steps - 🐛 App feels like a website wrapper - 🐛 Battery drain - 🐛 Unclear pricing information **Commonly reported bugs** - Password reset emails not received - Unable to log in after update - App crashes or hangs - Workout tracking not working - Cannot add to basket/buttons greyed out - App redirects to website for booking - Points not displaying correctly - Face ID login not working - Cannot create new account - Syncing issues with Apple Health - Inconsistent visit registration (multiple check-ins count as one) **Most requested features** - Sync to Google Calendar - Add pass to Apple Wallet - Improve workout tracking functionality - Update open times for facilities - Allow deletion of past classes - Implement calendar view for classes - Link with LifeFitness machines - Improve password reset process - Fix points system issues - Streamline booking process - Add dark mode option - Improve integration with other fitness apps (e.g., Myzone) - Provide direct feedback channel ## Newest reviews (14 of 115) ### 4/5 — Mrs *2026-03-26, version 4.4* Good and easy app ### 4/5 — More app *2026-03-16, version 4.4* Easy to use. Saves time without having to log in/out as previously ### 4/5 — My More App *2026-02-10, version 4.4* It’s a great app. The open times for all facilities need updating however great app. ### 4/5 — Quick to use *2026-01-03, version 4.3* I use this app to book classes daily. Once you know your way around it’s nice & quick to use. ### 4/5 — More app *2025-12-15, version 4.3* Easy to use. Saves time without having to log in/out as previously ### 4/5 — Can’t track workouts *2025-11-18* I like the app on the whole but it’s currently not letting me track workouts. When I click on the Track Workouts button, it hangs on the white screen. It’s nothing to do with internet connection because I’m trying it on my home WiFi. Can you please look into this? If it helps identify the problem, I use the app on IOS. ### 5/5 — Improved version of the app *2025-11-10, version 4.3* Been using my MORE app for a long time now and it has recently changed and now I know how get it to work, it it is much easier to book the sessions. Love it. ### 5/5 — Great sports app *2025-11-01* Brilliant app for recording what you do with activities points being awarded. Down side people can repeat the same sports activity again and again and double, treble, or quadruple their points. There is transparency so you can see when others do that and cheat to climb the ranking table. The app must cover every sports activity invented, so not sure what the question mark session is for? Lots like to use it????? The app is good…for me it’s a good motivational tool. ### 5/5 — Great app *2025-10-21, version 4.3* Very motivating ### 3/5 — New app *2025-10-06, version 4.2* Difficult to use ### 5/5 — JRe *2025-10-02, version 4.2* Yoga excellent ### 3/5 — Slow, minimal functionality *2025-09-30* Disappointing for several reasons… 1. You still have to log in twice in the same page as it clears the fields on the first login. Infuriating if you’ve just got an email to say that there’s space in a class you’re on the waiting list for and you’re racing to book before someone else gets there. 😬 2. Too many menu items on front end that it’s so small to read and click the right one. 3. Supposed to offer classes at the other gym whilst my regular one is undergoing renovations, but the only drop down is for my regular gym. So my membership will be wasted for 4 months if they don’t fix this. 4. Class timetable menu bounces around if there are no classes on that day (a banner pops up) but if I don’t want to see that day and I’m scrolling right to the next day I have to scroll up to get the arrow because of the pop up. Annoying. 5. View Bookings page has too many classes you’ve already been to logged there and are irrelevant. And the green arrow symbols are not an indication of a booking, only if there’s a red cross next to it for cancellation. What not just say booked or on waiting list? You have to faff to find out which. So all in all the UI is not great and as a result neither is the UX. ### 5/5 — Great app *2025-09-29* Works well (IPhone user) and like the ease of booking classes. Also love that you can choose individual exercises to build your own training plans. Only downside is limiting class bookings for 7 days as clearly it gets booked through the old system before the app allows booking. ### 5/5 — Easy *2025-09-15, version 4.1* Great updated app, much easier to use and no constant signing in and scrolling for class, love the filter so I can see all my fav classes in one go. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dreadful. Utterly rubbish. *2026-02-19* Shockingly bad app, over complicated and illogical. Why would anyone want to know that strangers had been to the gym? And yet useful features like syncing to google calendar haven’t been included. Inconsistent - booking classes is simple with one click but swimming sessions requires a separate login, but yet does then email a confirmation with a button to link to calendar. Come on, if we have to use this technology to use our gym subscription, at the very least make it work properly. ### 1/5 — Mabey work ❤️ *2025-11-25, version 4.3* Would be great if it actually sent me an email to be able to log into my account ### 1/5 — Doesn’t work *2025-10-24, version 4.3* I don’t know my password. It doesn’t send reset instructions to my email address. Please address this issue. ### 1/5 — Nightmare *2025-10-06, version 4.2* Very frustrating app. If you want to make a booking for an activity you first sign into the app with Face ID. Then go to bookings select an activity then go to log in as a member requiring username and password, you then have to put username and password in a second time !! Once in to the members booking system you are required after selecting ‘buy now’ to press continue wait for the basket to update the press continue again to fully confirm the booking.!!!😤 Has any UX been done on this app?? ### 1/5 — Very poor *2025-09-15, version 4.1* Can’t reset my password. You get no email confirmation to change your password. Very frustrating. ### 1/5 — Making better app? My a**! Impossible to log in now *2025-09-13, version 4.1* App was so awful before but now made it worse. Completely unable to log in, says I have to register somewhere I don’t know where. But they can keep sending me emails non stop. ### 1/5 — Retired *2025-09-13, version 4.1* Can’t access app since update, won’t let me update password just not getting back to me rubbish, wouldn’t pay them in washers! ### 1/5 — No improvement since “update” *2025-09-13, version 4.1* The app now looks better but now I’m logged in it still won’t let me book sessions within the 10 day window. The opening date for bookings is showing as if I’m a non member. Exhausting and frustrating to use. Shouldn’t be difficult to design and release a simple and functioning app, not just website on a phone. ### 1/5 — App password reset failed 5 times *2025-09-11, version 4.0* New update means I can’t get into my account, password reset has failed multiple times over multiple days ### 1/5 — Unable to login following update *2025-09-10, version 4.0* I have been unable to login following Monday’s update. Apparently I was to receive an email to help me login but I have received nothing ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-04-14, version 4.4* I use the My More app for my gym membership and find it really easy to use, especially since the upgrade. It's easy to book classes and sends reminders of upcoming classes. It's great ### 5/5 — Good! *2026-04-10, version 4.4* Really easy to use and navigate. ### 5/5 — More Fitness *2026-03-30, version 4.4* Great app ### 5/5 — Gym app *2026-02-10, version 4.4* This app is excellent simple to use ### 5/5 — Great *2026-01-19, version 4.4* This app encourages me to go to the gym. Although I’m under 16 they have loads of gym sessions for kids (who are responsible). It’s great! ### 5/5 — Easy to use. *2026-01-04, version 4.3* Very easy to use and helps track progress nicely which helps with motivation. ### 5/5 — Troy *2025-12-29, version 4.3* Excellent ### 5/5 — Gym App *2025-11-26, version 4.3* Very good ### 5/5 — Easy to use *2025-11-23, version 4.3* Does everything I want it to do ### 5/5 — Good app. *2025-11-11, version 4.3* Excellent and easy to use. An essential. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*