# My Mortgage: Mobile — user reviews > 14 indexed App Store user reviews of My Mortgage by Academy Mortgage Corporation, rated 4.79/5 from 818 ratings. - Source: https://appshunter.io/ios/app/my-mortgage-mobile/id942635542/reviews - App overview in markdown: https://appshunter.io/ios/app/my-mortgage-mobile/id942635542.md - Rating breakdown: 5★ 721 · 4★ 57 · 3★ 19 · 2★ 4 · 1★ 17 ## What do users think of My Mortgage? Overall sentiment: mixed **Pros** - 👍 User-friendly and intuitive interface - 🚀 All-in-one platform with realtor integration - 📱 Easy document upload and communication features - ⚡ Fast loan officer response times - 💼 Streamlined appointment scheduling **Cons** - 😠 Deceptive business practices and spam messaging - 🚩 Unauthorized document modifications and signing - 🔒 Undisclosed privacy concerns with call identification app - 📋 Excessive data collection requirements - 🤝 Poor customer service and treatment - 🏦 Aggressive post-sale practices after mortgage sold **Commonly reported bugs** - App crashes when selecting 'send file' option - Inaccurate milestone status updates - Documents placed in incorrect locations before signing **Most requested features** - Closing cost estimate calculator - Accurate milestone tracking and updates - Clear privacy policy disclosure ## Most critical reviews (10 lowest-rated) ### 1/5 — Sleazy Company *2022-12-06, version 22.11.001* Academy immediately sold our mortgage to a big bank but has not stopped sending us multiple fake “urgent” letters every day that are nothing but SPAM for their scammy services. While I’m the mortgage approval process they couldn’t even get our names right in email that’s how much they “care”. I would avoid this company and app if possible. ### 1/5 — Wants way too much info *2019-06-16, version 19.2.000* Before you can use the app, it wants name, cell number, email, etc. Way too much info for a no name company. Especially if it's just a mortgage calculator. ### 1/5 — Forced to review *2018-03-16, version 5.0.0* Force me to review before I even use it? One star. ### 2/5 — App works well, use company at own risk. *2022-04-30, version 22.4.003* So many excuses on my lone, canceled documents with out my approval, sighed documents without approval , made my creditors mad. They faked my income, without my permission, so it looked like I was a lire. It took 6 months to get all the paper work straight and the lone. Was treated poorly threw out the whole proses. Was not a happy home buying experience. It was like dealing with the bank of same name, the claim they are not part of that company. The app works like a dream if they put the documents in the correct places before you sign them. ### 2/5 — Crashes to often *2018-05-31, version 5.3.10* Crashes anytime I select "send file" ### 2/5 — Not a huge fan *2018-01-22, version 5.0.0* It doesn’t seem to update milestones accurately. It will say the appraisals been ordered when indeed it has not :( ### 3/5 — Why is this app under “call identification apps” *2020-12-06, version 20.5.400* Their app works well, HOWEVER, I have privacy concerns. Nowhere in their documentation does it say it will install a call identification app under Settings > Phone > Call Blocking and Identification . What is the purpose of this and why is it not disclosed? ### 3/5 — Needs closing cost estimate included *2018-03-03, version 5.0.0* Nice app but would be more helpful if it included an estimate for the closing costs to give a more accurate picture of the total funds needed to close the loan. ### 5/5 — Best place for a mortgage *2021-10-12, version 20.8.300* This is the best company that actually cares about me and their employees. ### 5/5 — God bless Academy mortgage! *2020-08-20, version 20.2.000* Thank God for such an amazing lender! Super friendly staff especially Dave Slater! He was very easy to communicate with and responded real fast to all my concerns along the way. I was able to close earlier than expected! Due to how easy the process was with them. They also gave me an incredibly low interest rate! If I could give them 10 stars I would! ## Most praised reviews (4 highest-rated) ### 5/5 — Love it *2019-03-10, version 19.2.000* I love using this app! User friendly. Direct. I can schedule an appointment, upload documents right to the loan officer, text and call the loan officer & best yet, it’s an all in one with the realtor, too. ### 5/5 — Great dedication to service. *2018-06-26, version 5.4.01* Great dedication to service. ### 5/5 — Realtor *2018-03-21, version 5.0.0* Great enthusiasm and service! ### 5/5 — Team Mark *2018-01-23, version 5.0.0* Best team ever!! Always answer my call and emails!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*