# My MWHC — user reviews > 68 indexed App Store user reviews of My MWHC by Washington Healthcare, Mary, rated 4.74/5 from 853 ratings. - Source: https://appshunter.io/ios/app/my-mwhc/id1387980837/reviews - App overview in markdown: https://appshunter.io/ios/app/my-mwhc/id1387980837.md - Rating breakdown: 5★ 605 · 4★ 55 · 3★ 11 · 2★ 4 · 1★ 24 ## What do users think of My MWHC? Overall sentiment: positive **Pros** - 👍 Convenient and easy to use - 🚀 Excellent tools for scheduling health care - 💡 Keeps track of appointments, test results, and medical needs - 🚀 Fantastic app for managing healthcare - 👍 Helpful in communicating with doctors - 🚀 Prompt delivery of test results - 👍 Personable and caring staff **Cons** - 🐛 Issues with appointment scheduling and follow-up - 🐛 Difficulty navigating the app and accessing information - 🐛 Lack of responsiveness from staff and doctors - 🐛 Billing and payment issues - 🐛 Outdated or cluttered medication list **Commonly reported bugs** - Errors when trying to request appointments - Persistent notifications for paid bills - Inability to sync with mobile devices **Most requested features** - Ability to download and print reports - Improved COVID-19 vaccination tracking - Better access to historical billing information - Streamlined navigation between different sections of the app ## Newest reviews (15 of 68) ### 2/5 — Could be better *2026-03-30, version 11.5.3* My wife and I recently had an experience with MWHC that left us concerned. While there are clearly providers who care and want to do the right thing, the system itself feels strained. It often seems like staff are overworked and expected to manage too many patients at once, which can impact the quality of care and communication. We also felt that when concerns were raised, they were not acknowledged in a meaningful way. That lack of accountability and transparency makes it difficult to feel confident as patients. We hope MWHC continues to support its staff better and prioritizes patient care and communication moving forward. ### 3/5 — Request appointment *2025-09-05, version 10.5.3* When I fill out all the requested boxes and push send I get an error message. Every time! ### 5/5 — Convenient and easy to use *2025-06-18, version 10.5.3* MyChart is a great way for me to track and stay on top of my health and healthcare. I enjoy using it. It’s easy to use. Like that I can communicate with my providers for questions, script refills and scheduling appointments. It’s also convenient for bill payment. Love it! ### 5/5 — Easy and convenient *2025-04-07, version 10.5.3* This app is awesome. It keeps track of all of my appointments allows me to pay shows letters and messages and is an excellent way to keep track of all of my medical needs. ### 5/5 — Lab *2025-02-19, version 10.5.3* Fantastic ### 5/5 — My visit *2025-02-19, version 10.5.3* Everyone from receptionist to nurse and Np Joy. Very personable. ### 5/5 — Easy to use and helpful *2025-01-11, version 10.5.3* The app is practically just like the website but just incase it’s too weird to figure out, just use the website. It’s more of a simplified version of the online site. ### 5/5 — Very convenient *2024-12-28, version 10.5.3* I love getting my results through the app instead of waiting for a phone call that I will probably miss because I work full time. ### 5/5 — Orthopedic *2024-12-03, version 10.5.3* The personnel at MWHC Orthopedic were very thorough in their evaluation of my shoulder pain and provided simple and effective exercised for me to do at home. In short order, my shoulder pain is gone and I have full range of motion. 👍🏻😃 ### 5/5 — Easy to use *2024-11-23, version 10.5.3* Helpful in communicating with Drs. ### 3/5 — App Review *2024-11-05, version 10.5.3* Still trying to figure it out. Are there instructions on how to use your app? ### 5/5 — MWHC, My Chart *2024-11-02, version 10.5.3* This app is very easy to use. The one thing is not all of my providers are on board to send messages too. ### 5/5 — Hospital stay *2024-08-08, version 10.5.3* They go out of their way to make you comfortable, they ask you questions and go out of their way to resolve them. Thank you ### 5/5 — Arelis Buzzetta *2024-07-30, version 10.5.3* For me excellent resource, very easy to request all services from providers and doctors. ### 5/5 — Love it! *2024-07-01, version 10.5.3* My Doctor Brittany Shenk gets back to me ASAP. I’m also able to see test results, everything I need. Great app and great people behind this app! ## Most critical reviews (10 lowest-rated) ### 1/5 — My Chart is Black Hole *2025-08-26, version 10.5.3* No one ever responds to messages on My Chart, I have to follow up a week later with a phone call. Not sure what the advantage is there. ### 1/5 — Very unimpressed *2025-04-19, version 10.5.3* Dr’s are fine. Everyone else is questionable. Went to the ER and parked in the parking garage. After hobbling up the hill and to the front desk someone finally asked if I wanted a wheel chair (wheel chairs need someone to push them, huge front window in front of the ER and no one came to assist). Nurse after my surgery got snippy with my wife when asked a question about home care. For physical therapy I was given a number to call. Goes straight to mailbox for return call. No one ever called back after three calls from me. Another apartment was canceled. Still needed to connect on Internet for them to tell me someone would call to reschedule. No one ever called back. Urgent care seems like a way better alternative ### 1/5 — As Per Requested *2025-03-28, version 10.5.3* My provider, Daniel Nicholas DO requested that I leave a poor review to encourage Mary Washington to make improvements to the app. So here’s the review. I don’t personally have a horse in this race, but he did have some interesting ideas for app improvements so ask him I guess. ### 1/5 — Check in *2025-03-17, version 10.5.3* This is the most confusing unhelpful website I’ve ever used. Trying to input a new insurance and remove an old one was awful as for anything else using this website. I refuse to let anyone know my location at all times as this site basically demanded of me that’s not happening just go check in. Ridiculous! ### 1/5 — Impossible *2024-08-28, version 10.5.3* Just another app to save on staff 🤬 Is not senior citizen friendly Impossible to contact doctors staff ### 1/5 — The notifications do not go away. *2023-02-24, version 9.8.4* I had a bill go to internal collections and it has been paid for three months however my chart still tells me I have an account in collections. I have confirmed that there are no further accounts in collections and was then told this big red notification will always appear on my screen because of a past paid bill. So now I will learn to ignore it as opposed to giving myself heart palpitations every time I open the app. But if it have happens again that I miss a bill I won’t be able to know it went to collections because I won’t get a new notification. ### 1/5 — Appt schedule *2023-02-09, version 9.8.4* The app appointment schedule program does not allow scheduling for the physical therapists for Fall Hill OA, Only doctors or PAs. I’ve left messages at the office to schedule an on going PT, but no response. I’ll try a msg thru the MWH app. ### 1/5 — Documents unable to be downloaded *2022-09-21, version 9.8.4* Documents “scanned” into a file IE: FMLA paperwork in not added as an attachment, unable to be downloaded, and unable to be forwarded. This now requires a trip to the office, obtaining the hard copies, and then scanning them at home just to submit the. These documents are time sensitive and an unnecessary trip to the office, in the age of technology, is not warranted. This also includes Dr excuses for work ( after having a tele-visit) ### 1/5 — Hello *2022-07-02, version 9.8.4* Still waiting for a review from a year and a half later bill that I got for Covid testing. They submitted it was denied so they resubmitted it under anxiety which I was not I went in for a Covid test and they’re trying to charge me for this. ### 1/5 — This new system is awful *2022-05-26, version 9.8.4* I don’t know what you did but you made it worse. The server never connects. I hate your change. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-07-29, version 11.7.4* This app is great. I can see my appointments, after care reports and tests results. I can also schedule appointments, request refills and message my doctors. I highly recommend this app. ### 5/5 — Dr Oldman *2026-03-25, version 11.5.3* Outstanding visit ### 5/5 — Great asset *2026-03-23, version 11.5.3* Very handy while an inpatient. Able to get test results quicker so that I can get questions answered sooner. Also great for outpatient too. ### 5/5 — App *2026-03-16, version 11.5.3* Great app ### 5/5 — Great App *2026-03-12, version 11.5.3* It’s nice when yet another place you you need to deal with has an app that is worth the downloading. The MWHC app makes it so easy to use and getting results from test, getting scheduled appointments. It’s the all in one app for all things dealing with your health in the Mary Washington network. ### 5/5 — My MWHC *2026-02-02, version 11.5.3* Excellent tools for scheduling health care around a busy lifestyle and secure review of your test results in a timely manner. ### 5/5 — A *2026-01-23, version 11.5.3* I love the appt ### 5/5 — Open *2025-09-10, version 10.5.3* Good ### 5/5 — Love the app *2025-07-30, version 10.5.3* I enjoy using the app for everything ### 5/5 — One snag *2025-06-25, version 10.5.3* It would be more user friendly if users could navigate throughout the app without having to log back in to look at a different part of the file. Perhaps I am doing something wrong? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*