# My NGEMC Account — user reviews > 37 indexed App Store user reviews of My NGEMC Account by North Georgia Electric Membership Corporation, rated 2.25/5 from 67 ratings. - Source: https://appshunter.io/ios/app/my-ngemc-account/id492994700/reviews - App overview in markdown: https://appshunter.io/ios/app/my-ngemc-account/id492994700.md - Rating breakdown: 5★ 14 · 4★ 3 · 3★ 7 · 2★ 5 · 1★ 38 ## Newest reviews (12 of 37) ### 1/5 — New app is terrible *2022-06-27, version 1.608.0039* Please fix the updated App. The old one worked fine the update is junk. ### 1/5 — Newest update *2022-06-25, version 1.608.0039* Newest update is the worst. Application crashes while trying to login. Whether it’s by normal login or my thumbprint. Not happy. ### 1/5 — Notification will not go away *2022-06-21, version 1.608.0039* Terrible app, notification will not go away no matter what I do. deleting app because of this. ### 1/5 — Doesn’t work *2022-06-15, version 1.608.0039* I can’t sign in it doesn’t recognize anything says I’m not on file and I’ve been a customer for 18 years I had no issues with the old app!! ### 1/5 — Nonworking *2022-06-15, version 1.608.0039* Previous app worked fine now the updated app will not let you login I had to call the company to pay so that I could continue my power service before it got cut off, what a waste of time, either go back to the previous version or fix the app please,I didn’t have time for all of this today ### 1/5 — Will not open *2022-06-15, version 1.608.0039* I’m having the exact same trouble. It recognizes my face. Then shuts down. Not good. ### 1/5 — Updated app is non functional *2022-06-14, version 1.608.0039* I updated app and set it up for Face ID. As soon as it recognizes my face and logs me in the app immediately shuts down! I’ve tried 10+ times and it’s the same result. Old app worked great. This STINKS!!! ### 1/5 — Why y’all do this? *2022-06-08, version 1.608.0039* Can’t log in. Can’t, can’t,cant! WTH.. Wonder where our money is going. Last app was fine and now this crap. ### 1/5 — Version 1.608.0039 does not work *2022-06-08, version 1.608.0039* Old version worked flawlessly for years. New version 1.608.0039 closes every time when attempting to log in. New version 1.608.0039 is useless. ### 1/5 — The latest update is GARBAGE! *2022-06-04, version 1.608.0039* I’ve had no problems for the past 5 yrs with the old app. I set up my face recognition and the app no longer works. Can’t even access my account now. The app opens and verifies my Face ID and it automatically closes the app down. It won’t even show in my recently viewed apps on my Apple. It shuts it completely down. Whoever developed this update obviously didn’t know what they were doing or didn’t test it out before the release. Here I am needing to put money on my account and can’t… looks like they need to suspend the shutoffs until they get this issue resolved, especially the ones operating on pre-paid! ### 1/5 — Doesn’t work anymore *2022-06-03, version 1.608.0039* App worked fine for the past 4 years I’ve been using it, and now it just tells me invalid user Id and password, even though it’s saved in my phone, and I can log in with them on the website. Also the constant “new look, same app” pop up that comes up every login attempt and blocks you from typing is really annoying. How did you take something that worked fine, and mess it up just for some new ascetics, and apparently no new features. What are you, the federal government? ### 1/5 — Doesn’t work at all now. *2020-01-08, version 1.394.0038* Click on the app and it flashes on to the log in screen then closes. Having to go on the website now to pay or look at my bill. :( ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing when going to billing history *2025-01-11, version 1.651.0039* Update as of 01-11-2025 I’ve contacted the power company, they past my bugs to tech side of things and even the tech people get back to the person I was emailing and that has been 3 months ago. They know of the problem and still do nothing to fix it. Can’t see my daily usage because of crashing when it tries to load billing history. ### 1/5 — App crashes *2024-12-05, version 1.651.0039* Whenever I try to go to bill history the app closes. Please update it and fix this bug. ### 1/5 — Crashing when going to billing history *2024-10-11* Can’t see my daily usage because of crashing when it tries to load billing history. ### 1/5 — Worthless App *2024-07-01, version 1.651.0039* Since the last update, this app is absolutely worthless for anything except paying your bill. Any time that I try to open bill history, the app crashes. Whatever you changed about the app, roll it back. ### 1/5 — Piece of JUNK *2023-03-23, version 1.608.0039* NOT GOOD. USELESS JUNK. ### 1/5 — Can’t report outage via app? *2022-11-30, version 1.608.0039* What happened. This app has become very difficult to navigate and we used to could report outages. If it is there I can find it. ### 1/5 — Notification won’t go away *2022-11-17, version 1.608.0039* I’m one of those people that doesn’t like to see notifications on their apps, and this app has a notification that I can’t figure out how to clear it and it drives me crazy. Please let me know how to clear it or if it’s not something I can do please fix it. Thanks. ### 1/5 — New app not worth having *2022-07-15, version 1.608.0039* The old app has worked for years perfectly! Now this new app is junk. I am a developer and the person(s) that developed this app did not follow the golden rule TEST! Face ID check then the app closes. Either fix or put old app back. Only way to access my account is via online. Please fix ! ### 1/5 — Fix the bug from the update *2022-07-07, version 1.608.0039* Since this app has been updated every time I try to log in with face id it shuts the app down. I have deleted and reinstalled several times. Fix the bugs ### 1/5 — Latest update is buggy and poor UI *2022-06-30, version 1.608.0039* This didn't need to be rushed out of beta. New redesigned app brings no value and many defects. Notification badge never clears. "More" menu item goes to an empty menu. Usage graph has terrible layout and navigation (360 days horizontally scrolling for-ev-er). Custom graph is useless. Usage ought to be able to show month by month comparison and overlay with previous year's usage. Colors / contrast / fonts make most of the text unreadable in many places, especially the usage graph. ## Most praised reviews (10 highest-rated) ### 5/5 — This is the BEST app I’ve ever used! *2022-06-17, version 1.608.0039* I don’t often review apps unless the app is extremely bad or exceptionally great. In this case, the NGEMC is EXCEPTIONALLY GREAT. I really don’t understand why others have rated it so poorly. I’ve had zero problems with this app from day one. It was the easiest app to set up, but I don’t use the facial recognition either (only idiots use that). I set it up to remember my username and password, I click the login button, look at my bill and click Pay after choosing which payment method to use. The user interface is extremely simple, clean, and easy. I LOVE how UNCLUTTERED the app is! So, so, SO easy! I can’t rave enough about it! NGEMC, don’t you change a THING about this app and don’t listen to those who give negative reviews on it. You have the best, easiest, cleanest app I’ve ever used! ### 4/5 — Problem with the latest update *2022-06-02, version 1.608.0039* The app will open but as soon as I press anything it kicks me out. ### 3/5 — Bill History *2024-10-24, version 1.651.0039* I cant see my bill history now, needs to be fixed. ### 3/5 — Update issues *2024-05-16, version 1.651.0039* Since the new update that was just recently pushed I can not check the billing history any more or any tabs but the payment tab and it’s aggravating. I have never had issues with the app u til this update… please fix it! ### 3/5 — No power outage *2023-05-04, version 1.633.0039* Every time I open the app it says power outage has been reported. But I don’t have an outage just looking to see if my bill is ready. ### 3/5 — Crashes *2022-07-04, version 1.608.0039* Will not open just crashes when I do my Touch ID. ### 3/5 — Crashes on startup *2022-06-09, version 1.608.0039* Won’t allow me to login. Logging in with Touch ID crashes immediately ### 2/5 — Outage map issues *2023-08-10, version 1.633.0039* Can’t access outage map. Always says outage is reported but does not give any updates. ### 2/5 — Login *2018-07-25, version 1.261.0037* How and I supposed to create an account? It doesn’t give me an option. ### 2/5 — Outage Hangs In App *2017-04-06, version 1.227.0036* I repeat an outage and the app won't let me turn it off way past outage is over. Fix this! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*