# my NOS — user reviews

> 38 indexed App Store user reviews of my NOS by NOS Comunicacoes, S.A., rated 4.20/5 from 265 ratings.

- Source: https://appshunter.io/ios/app/my-nos/id1105930725/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-nos/id1105930725.md
- Rating breakdown: 5★ 190 · 4★ 23 · 3★ 8 · 2★ 7 · 1★ 37

## Newest reviews (13 of 38)

### 1/5 — Useless if you cannot read Portuguese

*2023-07-08*

I purchased the SIM in Portugal. It’s has given me useful data & use of my phone however not one word is in English nor does there seem to be an option to choose any other language than Portuguese. I can’t even work out how to purchase more data. So go with a different provider when it runs out.

### 1/5 — Add English language!

*2023-06-15*

Please add English language it’s not a big deal!

### 1/5 — No Eng localization

*2023-05-02*

I tried to find way to switch language to english and I failed. Dear devs, not everyone is speaking portugal, hope u will have a case when u need to work in app with hieroglyphs or cyrrilic alphabet. Дебилы бля

### 1/5 — Worst app ever

*2023-04-12*

Total time waster, have to constantly call customer support just to do simple things because app won’t work, or I can’t even log in

### 1/5 — Was ok, now useless

*2023-01-26, version 23.95.4*

App was ok, I could check usage of data, messages, etc. Now asks me to associate a service???

### 1/5 — Looks nice but…

*2022-09-07, version 21.36.1*

Better off going to Vodafone. Can’t change prepaid traffic in the app. Requesting new sim is stated as 48 hours delivery but takes weeks. No doubt a message to reach out to their support will be the response soon…because they haven’t put the effort into fixing the app.

### 1/5 — App Not Available For Americans

*2022-07-05*

American accounts are not eligible to download the app.

### 1/5 — App doesn’t open past the opening screen

*2022-05-27, version 21.36.1*

Pointless

### 1/5 — Last straw - will move to Meo

*2021-12-18*

Somehow and since thisd weekend, NOS “geniouses” have impose new protocols - at no customer’s benefits. We will move out to Meo or Vodaphone.

Thanks for nothing

### 1/5 — Cartão nos não funciona

*2021-06-30*

Não é possível aceder ao cartão nos do cinema virtual em iOS

### 1/5 — The app does not launch / o programa não abre

*2021-04-11*

O programa não abre. Apenas apresenta um ecrã em branco.

### 1/5 — Quite terrible

*2020-11-04, version 2.0.21*

The client area on their website is inaccessible for days at a time. 
Did they not pay their server fees? 
How do you mess that up in 2020? 

This app regularly does not even load.
It hasn’t been updated for 8 months.
Is this a technology and communications company? What? 

Recharging is a pain and has always been a pain. 

I heard the guy who owns NOS also owns MEO, it’s main competitor. So he obviously has no incentive to provide a decent or even passable service... and it shows.

### 1/5 — No good if you don’t speak Portuguese!

*2020-11-01, version 2.0.21*

Seems incredible that there’s no other language options. Frustrating to use, not very helpful or useful. If you contact in English you get a Portuguese reply. ☹️

## Most critical reviews (10 lowest-rated)

### 1/5 — Segura Factura

*2026-05-18, version 30.450*

I can’t cancel the bill invoicing 1,99 € charged every month without my consent on the app. No access.

### 1/5 — No customer service

*2026-04-24*

Zero

**Developer response:** Boa tarde ArmenioG,
Queremos ajudar.
Detalhe-nos, por favor, as dificuldades que verifica na utilização da App my NOS.
Obrigado.

### 1/5 — Serviços de merda

*2025-10-21, version 30.222*

Esta empresa é uma merda todas as semanas uma avarias

### 1/5 — No English language

*2025-07-03, version 30.90.6*

The App Store info says that the app is in English but in fact it is in Portuguese and there is no way to switch the language

### 1/5 — Not in English as promoted

*2025-03-13*

App Store says the app is in English but it’s not.

**Developer response:** Good afternoon Jachensnacher,
We appreciate your feedback.
We are sorry that it is not possible to change the language in the my NOS App, however, your opinion is important for improving our services.
We are available to help if you have any difficulties.
Thank you.

### 1/5 — Need better support contact options

*2025-02-26*

Tried calling support several times to get more detail on my bill, which include overage charges. The app, the email, and website didn’t explain in detail what the charges were related to—it just said ‘cell phone service. Please provide a more accessible support line for these types of questions.

**Developer response:** Good afternoon matts9383,
We want to help. 
Please send us a private message with your NOS customer number at: http://messenger.com/t/nosportugal 
Thank you.

### 1/5 — No comentan el error de adquirir Nos

*2024-08-06*

Fuera de que el servicio es pésimo, salí del país pagando cuentas excesivas del roaming solo por recibir mensajes de texto. Fuera de eso no tienen una línea o un canal de comunicación mientras la persona está fuera de Portugal. No son nada colaborativos para resolver situaciones. Tengo 200 euros en facturas para pagar sin haber consumido absolutamente nada. Que tristeza y desilusión que una operadora gane dinero abusando de las personas. Por mi parte no recomiendo en absoluto adquirir servicios con NOS.

### 1/5 — A app está frequentemente a “crashar”

*2024-07-19*

Foi dito que a app seria a assistente pessoal. Se for assim, o assistente está a dormir. É uma pobreza de app. Mas pronto, é o que há.

### 1/5 — No live data

*2024-06-03, version 30.03.0*

Data is out of date and not live. Simply useless, and poor user experience.

### 1/5 — App

*2023-12-11, version 25.59.4*

Nao consigo ver o detalhe das comunicações assim que clico ele manda o código intruso só e o ecran fica branco e terei que reiniciar a aplicação e volta ao mesmo processo

## Most praised reviews (10 highest-rated)

### 5/5 — 👍

*2024-04-26, version 30.03.0*

Great update

### 5/5 — App works well

*2020-01-05, version 2.0.9*

The app has been improved recently and works well for payments and linking with Mb way and other mobile payments. It’s clear and easy to use and explains all the bill information clearly across all services used.

It works well and does what you need it too.

### 5/5 — Adorei

*2019-12-20*

Não há palavras para esta app está mesmo 5 ⭐️

### 4/5 — Telefonei fixo

*2024-05-07, version 30.03.0*

Na app da nos, devia de ter a informação de quantos minutos ainda temos deponiveis no telefone fixo limitado. Exemplo se temos 3000 minutos desponiveis conforme camos usando podemos consultar quantao minutos sobra. Um idea que seria bem posta para os clientes controlarem os minutos e evitar gastos desnecessários 
Obrigado pela vossa atencao. Todo o resto esta 5 estrelas pessoal super atencioso seja no balcao seja por telefone. Parabens pelo vosso preformence

### 4/5 — Languages

*2020-09-27, version 2.0.21*

Is there an English language version available

### 3/5 — Less than intuitive

*2025-05-15*

I wanted to find 1) how to sign up for the app and 
2) how to find my NOS Card for movie discounts. 
   I could not do 1) without going in to the NOS store; it required an expert. 
   Similarly, I could not 2) sign up for or access my NOS Card using the ‘default’ screen (the one you see on your phone after you sign in).  Instead, I had to click on the four little menu blocks in the upper right-hand corner, and then swipe the screen that appeared off to the left! 
    Once signed-up, I still had to go through these menu and swiping stops to actually get to the card that I’ll need to present at the theatre tomorrow!

**Developer response:** Good afternoon JHampster,
We are sorry to hear about your situation and we will help. 
Please send us a private message with your NOS customer number at: http://messenger.com/t/nosportugal 
Thank you.

### 2/5 — de bom a ótimo

*2025-07-29*

The app lacks language options toggle and should include coverage check for you location

alternância de idioma e verificação de cobertura de localização necessária

**Developer response:** We appreciate your feedback, Luke.
Your opinion is important to us in improving our services, so we will continue to work to provide you with the best possible experience.
Thank you.

### 2/5 — Good To Great Could Happen

*2025-07-13*

The app lacks language options toggle and should include coverage check for you location

**Developer response:** We appreciate your feedback, Luke.
Your opinion is important to us in improving our services, so we will continue to work to provide you with the best possible experience.
Thank you.

### 2/5 — App does not run on iPhone 6

*2023-05-16, version 25.05.1*

Why iPhone 6 can't open the app any longer? That procedure with the title' new app' is not fair and it should not be allowed.

It is much more handy to use the iPhone than a laptop or pc. With the app we can carry NOS with us, therefore much more comfortable.

I ask the developer to please consider writing a new app compatible with iPhone 6. Not everybody can afford buying a new iPhone.

Thank you.

### 2/5 — Muito fraca

*2020-09-30*

A App é muito fraca e parece feita no século passado. Para começar é lenta.
O interface é confuso (Até a fonte é ridiculamente pequena). 
É preciso andar à procura do que se pretende em contínuos sub-menus. 

Para se ter assistência acabo por ter de ligar. Enfim... um desapontamento.

**Developer response:** Olá AndreOAS, 
Para podermos ajudar, sugerimos que consulte toda a informação sobre a app NOS em https://forum.nos.pt/app-nos-47/ja-conhece-a-nova-app-nos-12336
Obrigado

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*