# My NRG — Your NRG account on the go! > Mobile app for managing energy accounts, usage, rewards, and smart home connections. (iPhone/iPad app by NRG Energy, Inc..) - Source: https://appshunter.io/ios/app/my-nrg/id1368055499 (this page in markdown: same URL + `.md`) - Developer: [NRG Energy, Inc.](https://appshunter.io/developer/576806822) - Category: Utilities - Price: Free - Rating: 3.50/5 from 42 App Store ratings · 12 written reviews indexed - Age rating: 4+ - Requires: iOS 14.1 · 169 MB - Languages: American English - Released: 2018-08-06 - Data updated: 2026-08-04 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-nrg/id1368055499/reviews.md ## What is My NRG? The My NRG mobile app helps you manage your energy accounts, monthly rewards, smart‑home connections, and exclusive offers - built for our electricity and natural gas customers in the Northeast. Features * One login for all your NRG Home electricity and gas accounts. * Renew your energy plans and add new services with ease. * Monitor your monthly and yearly energy usage. * View your monthly rewards - cash back, travel points, or donations - plus bonuses for referring friends. * Connect your EV, Google Thermostat*, and Enphase Solar for a smarter home. * Enjoy exclusive savings on Vivint Smart Home and NRG Protects home protection plans. * Get quick access to customer support and utility outage contacts. * Share feedback to help improve the app NRG is not affiliated with Google or its marketed products and services. ## Key features - Manage multiple energy accounts - Monitor energy usage - Access monthly rewards - Connect smart home devices - Exclusive savings offers - Customer support access ## Recent user reviews (10 of 12) All indexed reviews: https://appshunter.io/ios/app/my-nrg/id1368055499/reviews.md ### 1/5 — Tooooo Slow *2026-07-08* It is still the slowest app ever. ### 1/5 — Awful *2026-07-08* The app doesn’t open I clicked on electricity And it never opened. It’s slower than slow. I waited 15 minutes. To load and it never did ….really really really shameful for an app. ### 4/5 — Can’t access app *2026-06-18* Horrible ### 1/5 — No longer works *2026-04-29* After the last iOS update, the app stopped working altogether. Not sure what’s going on ### 1/5 — Keeps crashing! *2025-07-18* I would like to use the app but it keeps crashing ### 1/5 — Slowest app ever *2025-02-12* If I could give zero stars I would. I’m about to cancel my plans with them because of their app. It is so slow and crashes all of the time. Maybe they should spend a little more on what their customers use. **Developer response:** We apologize for any inconvenience. We've enhanced the app and encourage you to update to the latest version, log in, and share your feedback. For assistance, please connect with us via chat on the app or at picknrg.com. ### 1/5 — Terrible *2024-08-14* Their app is terrible, as well as any promotion is a scam, I signed up through Lowe’s, and never got any promotional gift card so beware. **Developer response:** We apologize for any inconvenience. We've made improvements to the app and encourage you to log in and share your feedback. For assistance with your gift card or service, please reach out via the app or chat at picknrg.com - we’re happy to help. ### 1/5 — Useless *2023-09-07* With the amount of emails, the app barely works. It was also stated that if you download the app you would receive a new thermostat to use with your NRG service. I deleted the app and I’m going to find a new supplier. Bye NRG **Developer response:** Thank you for reaching out, and we're sorry to hear about your experience. We would appreciate the chance to look into this, as this is not the experience we want anyone to have with NRG or our app. Please reach out to us directly at picknrg.com to speak with a member of our team who can assist. ### 5/5 — Good App *2023-05-02* App works! Got a free Google Nest for downloading it. Intro pricing was good but goes back up after 12 months. **Developer response:** Hi! Thank you for your five-star review of our app. We are here to help if you ever need to speak with a member of our customer service team: picknrg.com ### 1/5 — App doesn’t work. *2020-05-06* I can’t even log. The feedback option won’t accept comments. Total fail. I don’t have time to horse around with this. **Developer response:** We apologize for any inconvenience. We've made improvements to the app and encourage you to log in and share your feedback. Feel free to reach out via the app or picknrg.com. ## Frequently asked questions about My NRG ### What can I do with My NRG? My NRG allows you to manage your electricity and natural gas accounts, monitor energy usage, view monthly rewards, connect smart home devices, and access customer support. It's designed for NRG customers in the Northeast. ### Is My NRG free to use? Yes, My NRG is a free application. It does not have any in-app purchases or advertisements, making it a completely free experience for users. ### What smart home devices can I connect to My NRG? You can connect your EV charger, Google Thermostat, and Enphase Solar system to My NRG for a smarter home experience. This integration helps you manage your energy consumption more effectively. ### Does My NRG offer any discounts or savings? Yes, My NRG provides exclusive savings on Vivint Smart Home and NRG Protects home protection plans. You can also earn bonuses for referring friends. ### How often is My NRG updated? The latest version of My NRG is 5.8.0, last updated on February 24, 2026. Updates typically include new features, bug fixes, and performance improvements. ### What is the age rating for My NRG? My NRG has an age rating of 4+, making it suitable for a wide range of users. The app is available on iPhone, iPad, and iPod devices. ### How can I get help if I have an issue with My NRG? My NRG offers quick access to customer support and utility outage contacts directly within the app. You can also share feedback to help improve the application. ### What kind of rewards can I expect with My NRG? My NRG offers various monthly rewards, including cash back, travel points, or donations. These rewards are part of your NRG account benefits and can be viewed within the app. ## Version history (last 5 releases) ### 6.0.0 — 2026-07-20 We’ve enhanced the Utility Info Screen and streamlined the overall app experience. ### 5.9.0 — 2026-04-07 We’ve enhanced the rewards experience and streamlined the overall app experience. ### 5.8.0 — 2026-02-24 Streamlined onboarding and polished UI updates for a better overall experience. ### 5.7.0 — 2025-12-17 End of year release, providing robust improvements to your app experience. Thank you for using our NRG app! ### 5.6.0 — 2025-12-01 Eligible customers can now update Travel Rewards details to ensure accurate points and miles are properly credited. ## Apps similar to My NRG | App | Rating | Price | Category | | --- | --- | --- | --- | | [HeatNext](https://appshunter.io/ios/app/heatnext/id1440372440) | — | Free | Utilities | | [益电宝-数据改变未来](https://appshunter.io/ios/app/id1434796500) | — | Free | Utilities | | [Omni Relprev](https://appshunter.io/ios/app/omni-relprev/id1434690340) | — | Free | Utilities | | [GHIA KIDS](https://appshunter.io/ios/app/ghia-kids/id1434789680) | — | Free | Utilities | | [MISD Tip](https://appshunter.io/ios/app/misd-tip/id1440174120) | — | Free | Utilities | | [佐敦](https://appshunter.io/ios/app/id1448255140) | — | Free | Utilities | ## Related topics [nrg](https://appshunter.io/ios/topics/nrg) · [nrg energy](https://appshunter.io/ios/topics/nrg-energy) · [nrgdanceproject](https://appshunter.io/ios/topics/nrgdanceproject) · [my energyhub](https://appshunter.io/ios/topics/my-energyhub) · [nrg dance](https://appshunter.io/ios/topics/nrg-dance) · [nrpa](https://appshunter.io/ios/topics/nrpa) · [my duke energy](https://appshunter.io/ios/topics/my-duke-energy) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*