# My NRG — user reviews > 12 indexed App Store user reviews of My NRG by NRG Energy, Inc., rated 3.50/5 from 42 ratings. - Source: https://appshunter.io/ios/app/my-nrg/id1368055499/reviews - App overview in markdown: https://appshunter.io/ios/app/my-nrg/id1368055499.md - Rating breakdown: 5★ 23 · 4★ 3 · 3★ 2 · 2★ 1 · 1★ 13 ## Most critical reviews (10 lowest-rated) ### 1/5 — Tooooo Slow *2026-07-08* It is still the slowest app ever. ### 1/5 — Awful *2026-07-08* The app doesn’t open I clicked on electricity And it never opened. It’s slower than slow. I waited 15 minutes. To load and it never did ….really really really shameful for an app. ### 1/5 — No longer works *2026-04-29* After the last iOS update, the app stopped working altogether. Not sure what’s going on ### 1/5 — Keeps crashing! *2025-07-18* I would like to use the app but it keeps crashing ### 1/5 — Slowest app ever *2025-02-12* If I could give zero stars I would. I’m about to cancel my plans with them because of their app. It is so slow and crashes all of the time. Maybe they should spend a little more on what their customers use. **Developer response:** We apologize for any inconvenience. We've enhanced the app and encourage you to update to the latest version, log in, and share your feedback. For assistance, please connect with us via chat on the app or at picknrg.com. ### 1/5 — Terrible *2024-08-14* Their app is terrible, as well as any promotion is a scam, I signed up through Lowe’s, and never got any promotional gift card so beware. **Developer response:** We apologize for any inconvenience. We've made improvements to the app and encourage you to log in and share your feedback. For assistance with your gift card or service, please reach out via the app or chat at picknrg.com - we’re happy to help. ### 1/5 — Useless *2023-09-07* With the amount of emails, the app barely works. It was also stated that if you download the app you would receive a new thermostat to use with your NRG service. I deleted the app and I’m going to find a new supplier. Bye NRG **Developer response:** Thank you for reaching out, and we're sorry to hear about your experience. We would appreciate the chance to look into this, as this is not the experience we want anyone to have with NRG or our app. Please reach out to us directly at picknrg.com to speak with a member of our team who can assist. ### 1/5 — App doesn’t work. *2020-05-06* I can’t even log. The feedback option won’t accept comments. Total fail. I don’t have time to horse around with this. **Developer response:** We apologize for any inconvenience. We've made improvements to the app and encourage you to log in and share your feedback. Feel free to reach out via the app or picknrg.com. ### 1/5 — Won’t let me login. *2019-03-03* App is useless. I registered my account, and received the confirmation email. I tried logging in but the app won’t let me. I’ve reset the password a few times since it keeps giving an error saying that the password username combination is wrong. **Developer response:** Hello Fidelius Maximus Aurelius. Thank you for telling us about your experience with the app. There was an earlier issue with our systems, but we are about to send an update. Would you please retry once we update to version 1.6.0? If the issue persists, please email support@picknrg.com. Thank you and sorry for the inconvenience. ### 4/5 — Can’t access app *2026-06-18* Horrible ## Most praised reviews (2 highest-rated) ### 5/5 — Good App *2023-05-02* App works! Got a free Google Nest for downloading it. Intro pricing was good but goes back up after 12 months. **Developer response:** Hi! Thank you for your five-star review of our app. We are here to help if you ever need to speak with a member of our customer service team: picknrg.com ### 5/5 — Links perfectly with my solar account! *2019-02-06* Works great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*