# My NTRA

> Egyptian telecom service information, rights, and interactive tools. (iPhone/iPad app by National Telecom Regulatory Authority.)

- Source: https://appshunter.io/ios/app/my-ntra/id1560585495 (this page in markdown: same URL + `.md`)
- Developer: [National Telecom Regulatory Authority](https://appshunter.io/developer/1596895174)
- Category: Business
- Price: Free
- Rating: 1.48/5 from 222 App Store ratings · 85 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 41 MB
- Languages: Arabic, English
- Released: 2021-08-30
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-ntra/id1560585495/reviews.md

## What is My NTRA?

This mobile app provides the user with rich informative content about the Egyptian telecom service and how to understand and use the service safely. It also informs the user about his/her rights and duties while using telecom services in Egypt.
 In addition, it provides the user with interactive content like the service quality maps and interactive services like creating complaints, querying mobile number portability (MNP) request, internet & network quality check, etc.

## Key features

- Telecom service information
- User rights and duties
- Service quality maps
- Create complaints
- Query MNP requests
- Internet & network quality check

## What do users think of My NTRA?

Overall sentiment: negative

**Pros**

- 👍 Some users find the app useful for monitoring internet services

**Cons**

- 🐛 App crashes frequently on iOS devices
- 🐛 White screen appears when launching application
- 🐛 App fails to open or closes immediately
- ❌ Poor customer service quality
- ❌ Weak internet connectivity speeds
- ❌ Limited internet packages at high prices
- ❌ Perceived as monopolistic practices
- ❌ App full of bugs and errors
- ❌ Lagging and performance issues
- ❌ Verification code not being sent
- ❌ Password validation issues during registration
- ♿ Not compatible with VoiceOver screen reader for accessibility
- 🚫 Biased regulation favoring ISPs over consumers
- 💰 Unfair pricing compared to neighboring countries

**Commonly reported bugs**

- App crashes on iOS devices
- White screen on launch
- Instant app closure after opening
- Password validation not accepting valid inputs
- Verification code delivery failure
- App incompatible with VoiceOver accessibility feature
- Login screen freezing
- App not launching on iPhone 6s Plus and similar devices

**Most requested features**

- Unlimited internet packages
- Removal of fair usage policy restrictions
- Display phone numbers alongside quantity information
- Improved app stability and performance
- Better customer support system
- Faster internet speeds (above 100 Mbps)
- Larger data allowances (above 500 GB)

## Recent user reviews (10 of 85)

All indexed reviews: https://appshunter.io/ios/app/my-ntra/id1560585495/reviews.md

### 3/5 — يعمل مجددا بس محتاج تحسين

*2026-08-13*

التطبيق عاد للعمل اخيرا ولكن محتاج تحسين من حيث استقبال الطلبات والرد عليها ورقمنة عدد من طلبات المراجعة وخلافه

### 1/5 — Passport id not working

*2026-08-13*

Its asking for national id only and im registered with my passport at the phone company, you need to add an option to use the passport id instead of elrakam elkawmy

### 1/5 — تطبيق فاشل

*2026-08-11*

فشل أصلا فى التسجيل..لا يتم إرسال رمز التأكيد..فشل فشل فشل!

### 1/5 — مفيش معلومات

*2026-08-09, version 1.3.92*

يعني ايه رقمي القومي غير صحيح اكتر من ٢٠ مره و نفس القصه .

### 5/5 — Samir

*2026-08-08*

Finally the app is working great and fast

### 1/5 — انترنت_غير_محدود_في_مصر

*2026-08-07, version 1.3.92*

#انترنت_غير_محدود_في_مصر

### 2/5 — Nothing good in this app

*2026-08-07, version 1.3.92*

It’s almost 2 days tryna get that “reset password “ code it tells it takes about half an hour to get the  otp —which comes after 2 hours after i left the phone alr and forgot what I was doing—?!!! Like bro what in the earth!!! So should i sit beside my phone for 30mins to js get my password reset?! It tells that our time isnt important… it is.

### 1/5 — OTP always comes after time out!!!!!

*2026-08-07, version 1.3.92*

يعني المفروض علشان اسجل توصلني OTPودايما تيجي بعد الوقت ما يخص مع ان الوقت طويل جدا وأول ما يخلص تيجي وأول ما احطها يقولي خلاص Expired 😡😡😡😡

### 1/5 — Not working

*2026-08-06, version 1.3.92*

تطبيق زي قلته لاتوجد اي خدمة تعمل به

### 1/5 — Service is currently unavailable

*2026-08-05*

Most of the services that’s provided by this app is always “unavailable” and they haven’t update the app for 9 months now and this is supposed to be the official application for national telecom regulatory authority which tells alot

## Frequently asked questions about My NTRA

### What does the My NTRA app do?

The My NTRA app provides users with detailed information about Egyptian telecom services, including how to use them safely and an overview of their rights and responsibilities as consumers. It also offers interactive features for managing telecom-related tasks.

### What are the key features of the My NTRA app?

Key features include access to informative content on telecom services, details on user rights and duties, interactive service quality maps, and tools to create complaints, query mobile number portability requests, and check internet and network quality.

### Is the My NTRA app free to use?

Yes, the My NTRA app is available for free. Based on the provided information, there are no in-app purchases or advertisements, indicating a completely free user experience.

### Who is the My NTRA app intended for?

This app is designed for anyone who uses or is interested in telecom services in Egypt. It aims to empower users with knowledge and provide convenient tools for managing their mobile and internet services.

### Can I check my internet speed with this app?

Yes, the app includes an interactive feature for checking your internet and network quality. This allows users to assess their current service performance.

## Version history (last 5 releases)

### 1.4.9 — 2026-08-17

-Fix Store Bugs
-Application enhancements

### 1.4.8 — 2026-08-14

-Fix Store Bugs
-Application enhancements

### 1.4.7 — 2026-08-13

-Fix Store Bugs

### 1.3.92 — 2025-10-30

Bug fixes 
Change Server certificate

### 1.3.91 — 2024-09-30

Bug fixes 
Change Server certificate
some ui enhancement

## Apps similar to My NTRA

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [PDF Editor App \| Edit Document](https://appshunter.io/ios/app/pdf-editor-app-edit-document/id6746782265) | 4.6 (326) | Free | Business |
| [Logo Maker: AI Design Lab](https://appshunter.io/ios/app/logo-maker-ai-design-lab/id6745239919) | 4.5 (81) | Free | Business |

## More apps by National Telecom Regulatory Authority

- [ITU-GSR 2023](https://appshunter.io/ios/app/itu-gsr-2023/id6446622967)
- [Telephony](https://appshunter.io/ios/app/telephony/id6739450752)

All apps by National Telecom Regulatory Authority: https://appshunter.io/developer/1596895174

## Related topics

[ntra](https://appshunter.io/ios/topics/ntra) · [my ntra](https://appshunter.io/ios/topics/my-ntra) · [national telecom regulatory authority](https://appshunter.io/ios/topics/national-telecom-regulatory-authority) · [nyra](https://appshunter.io/ios/topics/nyra) · [rspo secretariat sdn bhd](https://appshunter.io/ios/topics/rspo-secretariat-sdn-bhd) · [netopia solutions](https://appshunter.io/ios/topics/netopia-solutions) · [telephony](https://appshunter.io/ios/topics/telephony) · [nanet telecom](https://appshunter.io/ios/topics/nanet-telecom) · [ntta](https://appshunter.io/ios/topics/ntta) · [nttbp](https://appshunter.io/ios/topics/nttbp) · [nira](https://appshunter.io/ios/topics/nira) · [anouk](https://appshunter.io/ios/topics/anouk) · [syndicat mixte atoumod](https://appshunter.io/ios/topics/syndicat-mixte-atoumod) · [Mentra](https://appshunter.io/ios/topics/mentra) · [nettvirtual telecom](https://appshunter.io/ios/topics/nettvirtual-telecom) · [tbaytel](https://appshunter.io/ios/topics/tbaytel) · [netpluss telecom](https://appshunter.io/ios/topics/netpluss-telecom) · [telecom sat](https://appshunter.io/ios/topics/telecom-sat) · [neolinepb](https://appshunter.io/ios/topics/neolinepb) · [my maroc telecom](https://appshunter.io/ios/topics/my-maroc-telecom)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*