# My NYCHA > Public housing resident portal for maintenance, rent, and alerts. (iPhone/iPad app by New York City Housing Authority.) - Source: https://appshunter.io/ios/app/my-nycha/id1008174532 (this page in markdown: same URL + `.md`) - Developer: [New York City Housing Authority](https://appshunter.io/developer/991874629) - Category: Business - Price: Free - Rating: 1.76/5 from 563 App Store ratings · 134 written reviews indexed - Age rating: 17+ - Requires: iOS 11.0 · 40 MB - Languages: English - Released: 2015-07-17 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-nycha/id1008174532/reviews.md ## What is My NYCHA? The MyNYCHA mobile application allows public housing residents to create, submit, schedule, view and update maintenance service requests, view alerts and outages related to their developments, view their scheduled inspections, file complaints, view and pay latest rent bill. MyNYCHA empowers residents to create work tickets 24/7 and reduce their need to call NYCHA’s Customer Contact Center. For technical assistance please email your issue details to MyNYCHA@nycha.nyc.gov ## Key features - Submit maintenance requests - Track service requests - View development alerts and outages - Schedule inspections - File complaints - View and pay rent bills ## What do users think of My NYCHA? Overall sentiment: negative **Pros** - 👍 Convenient for scheduling repairs - 👍 Ability to pay rent online **Cons** - 🐛 Frequent crashes and freezes - 🐛 Login issues and inability to access account - 🐛 Unreliable and non-functional app - 🐛 Slow and unresponsive performance - 🤬 Terrible customer service and lack of support **Commonly reported bugs** - Login screen not loading - Tickets disappearing after submission - App crashing during use - Inability to complete basic functions **Most requested features** - Improve app stability and reliability - Provide better customer support - Add video option for repair requests - Allow tenants to rate repair services ## Recent user reviews (10 of 134) All indexed reviews: https://appshunter.io/ios/app/my-nycha/id1008174532/reviews.md ### 1/5 — Waste of time *2025-11-19, version 2.4.0* The app is always crashing when creating tickets and even sometimes when trying to sign in. The call center says to use the app but it never works. They need to get someone to fix this asap ### 1/5 — App is broken helloooogellooooooHELLOOOOOO YOUR APP IS BROKEN FIX IT.Never loads *2025-11-13, version 2.4.0* Cant even log in becausebit doesnt load. It cant be my wifi if i have cellur data and a wifi box. horrible glitchy app always on a loading screen you have to delete and downloaded every five seconds. I see other reviews saying that the app is broken. I’m really confused on who’s behind the app and can’t do the job. I’m confused on why the app is still broken. Who’s not doing their job right now like like what’s difficult about fixing the app is 2025 and I can fix the app and then for some reason the app is still broken like I’m a really need you to use your heads. ### 1/5 — Never works *2025-11-03, version 2.4.0* This app keeps freezing.. you input your ticket and half way it kicks you out!!!! ### 1/5 — Trash *2025-10-24, version 2.4.0* I don’t know what else to say pure garbage ### 2/5 — Slow and freezes *2025-10-16, version 2.4.0* App is lately freezing up and working extremely slow. When it was working fine. It was an easy way to get the work orders in to the maintenance department without being in the phone for a long time but lately a little more than a week the app is not working correctly ### 1/5 — Never works *2025-10-14, version 2.4.0* This app is just as useless as the folks who work for Nycha and it's developments. ### 1/5 — Fix the App! *2025-10-08, version 2.4.0* You can logon but freezes when inputting data and when trying to submit. ### 1/5 — Nycha doesnt care for us *2025-10-07, version 2.4.0* Worse app ever. When you try to place a ticket it doesn’t work. But everything else works for example why does it allow me to pay my rent and do mad other stuff but place a ticket for my home. Ts a scam fr ### 1/5 — Video and Main Page *2025-10-07, version 2.4.0* Video should be included because some repairs taking photo would not emphasise certain problems that needs repairs. Also tenants should be able to rate the repairs being done like they did way back in 2002, when it was paper repair tickets. Yesterday I added this app and signed out. Today I opened app and the main screen didn’t display THE STEPS FOR SIGNING IN it displayed like a WALLPAPER OF A BUILDINGS AND THERE IS NO SUPPORT TO REPORT THIS ON THE APP LIKE BEFORE BILLION👎WORST APP FUNCTIONS FROM DEVELOPERS😡 2025 this app is so old 3years since updated and repairs tickets cannot be processed! ### 1/5 — Horrible *2025-09-25, version 2.4.0* Old outdated and always glitching ## Frequently asked questions about My NYCHA ### What can I do with the My NYCHA app? The My NYCHA app allows public housing residents to create, submit, schedule, view, and update maintenance service requests. You can also view alerts and outages for your development, schedule inspections, file complaints, and view and pay your latest rent bill. ### Is the My NYCHA app free to use? Yes, the My NYCHA app is free to download and use for all eligible public housing residents. There are no hidden costs or subscription fees associated with its core functionalities. ### Who is the My NYCHA app designed for? This app is specifically designed for public housing residents managed by NYCHA. It provides a convenient platform for them to interact with NYCHA services and manage their housing needs. ### How does this app help residents? My NYCHA empowers residents by allowing them to create work tickets 24/7, reducing the need to call the NYCHA Customer Contact Center. It streamlines the process of managing maintenance, payments, and important notifications. ## Version history (last 5 releases) ### 2.4.0 — 2022-08-31 Attach photos to work tickets. ### 2.3.0 — 2020-01-21 Create Elevator Tickets Push Notifications for Outages ### 2.1 — 2019-12-11 Group work tickets listing by job. View latest rent bill. ### 2.0 — 2016-08-12 Create Repair Requests for issues outside of your apartment using new "Public Space" option. Additional Performance Enhancements ### 1.0.8 — 2016-07-05 New and Improved Navigation Added “Make a One Time Payment” option to “Pay Rent” ## Apps similar to My NYCHA | App | Rating | Price | Category | | --- | --- | --- | --- | | [HHAeXchange](https://appshunter.io/ios/app/hhaexchange/id883673336) | 3.1 (2,138) | Free | Business | | [Section 8 Housing Guide](https://appshunter.io/ios/app/section-8-housing-guide/id6733240844) | 4.7 (112) | Free | Business | ## Related topics [nyc housing connect](https://appshunter.io/ios/topics/nyc-housing-connect) · [housing connect](https://appshunter.io/ios/topics/housing-connect) · [housing authority](https://appshunter.io/ios/topics/housing-authority) · [nycha self service portal](https://appshunter.io/ios/topics/nycha-self-service-portal) · [new york city housing authority](https://appshunter.io/ios/topics/new-york-city-housing-authority) · [nyc housing](https://appshunter.io/ios/topics/nyc-housing) · [access hra](https://appshunter.io/ios/topics/access-hra) · [nyc hra](https://appshunter.io/ios/topics/nyc-hra) · [nyc access hra](https://appshunter.io/ios/topics/nyc-access-hra) · [ft berthold housing authority](https://appshunter.io/ios/topics/ft-berthold-housing-authority) · [acha 2026](https://appshunter.io/ios/topics/acha-2026) · [tifton housing authority ga](https://appshunter.io/ios/topics/tifton-housing-authority-ga) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*