# My O2 - UK Offers, Data, Bills — user reviews > 234 indexed App Store user reviews of My O2 by Telefonica UK Limited, rated 4.46/5 from 508,666 ratings. - Source: https://appshunter.io/ios/app/my-o2-uk-offers-data-bills/id325533754/reviews - App overview in markdown: https://appshunter.io/ios/app/my-o2-uk-offers-data-bills/id325533754.md ## Newest reviews (20 of 234) ### 2/5 — Used to be great…. *2026-08-29, version 26.3.0* I am unable to get into the app. Endless loop on sign in. Please address! ### 3/5 — App Login Fix!! *2026-08-29, version 26.3.0* I haven’t been able to log in for over a year… I finally figured it out. I don’t use safari as my default browser but the in app browser that opens uses safari. On safari settings (in the settings app) go to advanced settings and make sure cookies aren’t disabled!! ### 1/5 — Rubbish app *2026-08-23, version 26.3.0* When I want to pay my bill it keeps sending a email to verify and when I do it keeps sending me back to verifying again. Fix this for goodness sake. ### 1/5 — Awful *2026-08-23, version 26.3.0* One of the most laggy unresponsive apps available ### 1/5 — Not fit for purpose *2026-08-23, version 26.3.0* The app is useless it constantly asks you to verify your email address without ever progressing to your account page. Completely useless and worse is that their customer service tells you most things are on the app, an app that does not go beyond “verify your email” then exit ### 1/5 — 02 and Virgina media app collab *2026-08-21, version 26.3.0* Hi. I’m currently trying to check my phone instalments and next cycle of payments and the whole login process has taken 10 mins. I’m not quite understanding the virgin media signage all over the login. Why can’t I login as per usual . Why am I creating new passcodes and having to set new things to just access my phone payment schedules. It’s not been a user friendly experience for myself , I just thought to give the feedback. This was meant to be a quick let me check in on my phone bills , it’s turned to a whole different thing where I’ve had to come and write a review . Very frustrating , maybe the app engineers can make the process of signing in to the app less than a minute again. ### 1/5 — Not working *2026-08-20, version 26.3.0* APL not working properly again. Can’t manage and change data on a pay as you go phone.Why is it like this so much???? ### 1/5 — O2 *2026-08-20, version 26.3.0* Just want to manage my phone contract not virgin media complete shambles. Signing in is a joke now, keeps signing me out strongly deciding to change networks now. ### 1/5 — Awful *2026-08-18, version 26.3.0* All leading towards the sales and no genuine help from anything, the virtual assistant doesn’t know it’s already using the app. You will go round in circles and quit because you’re insane with rage. Go to any other network company because these lot are beyond useless. ### 1/5 — Möbius loop *2026-08-17, version 26.3.0* The merger logo, a Möbius loop that moves between Virgin and O2 and back again, never going anywhere, is very fitting for the log-in experience. ### 1/5 — Terrible app since merge with virgin media *2026-08-16, version 26.3.0* Using the app since merging with virgin media is quite frankly, awful. It’s down more than working and trying to sign in is so frustrating. The loading page is a pain and trying to find what you want without it crashing is so unhelpful I actually dread using it. ### 1/5 — Can’t log in *2026-08-15, version 26.3.0* Since o2 joined with virgin it’s been the worst ever! You can’t log in or register and before you ask I’ve tried everything reinstall the app, ring o2 Evan re register absolutely everything does not work. You can’t Evan see your bills or anything they should of never joined with virgin and this really needs sorting out asap and if this don’t get sorted soon I will be leaving and going with a another company and I will also not be recommending o2 to anyone this has been a terrible experience for me which caused a lot of problems for me it has effected me bills and can’t Evan mage my o2 anymore please take this onboard and sort this out before you lose a lot of customers!!!!!😡 ### 1/5 — Absolutely useless *2026-08-14, version 26.3.0* When is this going to be fixed. So sick of loops and verifications where nothing happens just keeps going blank. It’s bloody awful. ### 1/5 — Virgin destroyed it *2026-08-13, version 26.3.0* Loved using the app in the past smooth sailing, everything on the app and no need for a website. Since the merge with Virgin it has become unusable. Constant errors, website not loading, website showing different pages to what you chose in app and in general needing a website. What is the point of an app if all it does is take you to a website? If I wasn’t still in contract, I would have left ages ago ### 1/5 — I don’t often write app reviews but this is bad *2026-08-13, version 26.3.0* Endless doom loops where nothing is working, and endless two factor authentication even only minutes apart. Their interface is embarrassing as well. I just want to check my data rollover, ffs. As it’s not working and all I get is an endless doom loop I’ll have to call in to ask, is that what you want, your volume of calls to increase. Come on, do better!! ### 2/5 — 16 years, now it’s Virgin media/o2, it has become terrible! *2026-08-11, version 26.3.0* Poor Face ID logins between o2/virgin media, multiple links and redirects moving around the app, crashing or blank pages, slow loading on super fast WiFi. O2 used to be reasonably bad, and I’ve contemplating leaving a few renewed contracts, but now my contract is up again, I’m seriously looking at another provider! 5G? Mobile signals still poor. High costs for what is offered, poor trade ins with o2. Better deals for new customers over loyalty in account years held. Not worth it anymore in my opinion only. ### 1/5 — Worst experience *2026-08-10, version 26.3.0* I wish I’d chose another operator ### 1/5 — Useless *2026-08-10, version 26.3.0* Really badly made app that constantly crashes and doesn’t work. Definitely gotten way worse since merging with virgin. Almost as bad as o2’s mobile signal. Do yourself a favour and switch providers ### 1/5 — Chat never helps *2026-08-07, version 26.3.0* This app is rubbish, I have been trying to speak to an agente as my options are not displayed in the chat , and it keeps sending me to download the app that I have downloaded already. ### 1/5 — App very Bad *2026-08-06, version 26.3.0* What the hell happened to app constantly doesn’t allow you to access anything in app , since virgin toon over running app it’s shocking . You can’t see anything Worse app in App Store surely they must know by now ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-31, version 26.3.0* After yet another change to the app it’s now even worse than before ### 1/5 — No signal *2026-08-29, version 26.3.0* You will hardly ever get to use the app as you will never get a signal when you complain all you get is we checked our network and everything is fine. Not sure what they are using to check the network with but it clearly isn’t working ### 1/5 — It’s impressive how bad this app is *2026-08-29, version 26.3.0* Everything about it is awful! You can never find what you’re looking for. Half the buttons just take you to their website in a mini browser where you have to sign in again and then you’re not even where the link was supposed to take you! The chat interface is awful too. ### 1/5 — Gone worse! *2026-08-26, version 26.3.0* I have been with 02 for years and years. I had 4 accounts with them for while family. Unfortunately lately I can’t even login to my O2 via app and website, as I heard this is also the case for other family and friends. I know a few people left O2 which I am moving all my accounts to another provider. While having full 5G I can’t even check my emails via mobile data. Why would I pay for service that I can’t even use. ### 1/5 — Upgraded. Still doesn’t work. *2026-08-26, version 26.3.0* Well you’ve finally upgraded the app and guess what? It still doesn’t work. Just tried to check my balance and top up, the most basic functions it is supposed to provide. All it does is redirect me to a blank Virgin Media webpage. Even if I got any further it would probably just go through the totally unnecessary two-factor, send me a verification email nonsense. It’s a mobile app. It’s supposed to be quick and easy to use. All the most recent reviews are one star and complaining about essentially variants of this same thing. Are you trying to drive your customers away? Do you just not care? Virgin are and always have been poor. Get rid of them and sort yourselves out. ### 1/5 — Garbage sign in process *2026-08-25, version 26.3.0* I can’t log in and see my bills. If I wasn’t tied to this app for paying off my iPhone, I’d be gone. The sign-in process is atrocious and it’s been this way for over a year now. I got dinged for a few extra quid and I can’t figure out why I’m being charged because I’m stuck in an incessant verification loop. This is AWFUL customer service. The second I can get out of this contract, I will. This isn’t Fort Knox, it’s a phone bill. Don’t make it this difficult to see what I’m paying for. ### 1/5 — Not an app *2026-08-25, version 26.3.0* Nothing works in the app anymore. All actions take you to the browser and nothing works properly. ### 1/5 — Josh *2026-08-25, version 26.3.0* Terrible app keeps asking for singing in since virgin take over it’s been awful new app required or major update ### 1/5 — Worst app ever *2026-08-24, version 26.3.0* This app is ridiculously bad, the way it has to keep connecting with Virgin is poor, when selecting the extras section it keeps saying it looks like you are lost. I have a free Amazon subscription to use and cannot even add it. EE was slick compared to this, and that wasn’t great. ### 1/5 — Can’t do any management into my account *2026-08-24, version 26.3.0* I’m very disappointed with O2’s services. Since you moved to Virgin, I haven’t been able to log into the app to manage my account. I’ve tried the verification process several times, but without success. ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-07-29, version 26.2.1* I just want to know when the maintenance work will be done as I can’t get on to my 02 app ### 5/5 — The colours onO2 app *2026-06-23, version 26.1.0* I am a long-standing customer with O2 over past years my cis deteriorated I had the problem of not been able to see anything on white backgrounds this happened with the old app and after a conversation between yourselves and RNIB and myself you allowed the smart invert on my iPhone to change the colours for myself however the New app is on a white background and I have continually tried to speak to People to have the smart invert accessible on my iPhone 16 stage, I cannot see read pay my bills or no what my bills are please check with the disability discrimination act are making reasonable adjust that it is law that you should do this which we know is possible because you did it on the previous app would like a response, please ### 5/5 — One Of The Most Unreliable Apps *2026-05-15, version 26.1.0* O2, this app works when it wants to always crashing unresponsive mixing my bill payments with my other accounts when you go to pay on the i am getting this message for the past 4-5 days ### 5/5 — To access MyO2 App (FIX) May 2026 *2026-05-09, version 26.1.0* Delete myO2 app first. Now sign into your O2 account via browser. Also sign into email with the same browser (same browser ‘profile’ on MAC). You will have to click a link in your email to verify it you. This populates a window which verifies its you. Once signed in via the browser to your MyO2 scroll down to ‘Sign in to MyO2’. On the next page, ‘my O2 products and services’ scroll down to my O2 app and select ‘Get my O2’. Then click on ‘Get the App’. Make a memorable PIN and you’re signed in. You’re Welcome 😊 ### 5/5 — My O2 is like modern magic *2023-11-22* At first, I was unsure of dealing with my bills and things on a mobile app as I’ve always likes to call up and deal with a real person when it comes to money matters but I was convinced to download MY O2 and it has brought a bit of modern magic into my life! I must admit it really is handy having everything all in one place and I could get my head around it pretty sharpish, I like the AI bot thing and I know the younger generation are good with things like that but I personally prefer to call up and do always get really nice people on customer service and they help me out nice and quickly. The little bill reminders have really come in handy as well, I am a busy bee so keeping track of when those are due can be a right pain sometimes, a little nudge from my phone has been my saving grace on more than one occasion! I am still not as tech-savvy as I am sure most people using this app are, but I have had no problems and reckon if I can use it anyone can! It is all nicely laid out for me on the screen, and they have not overcrowded it with useless information which so many of these apps. If you do get stuck there are lots of ways to get help either with a person, a robot, or the FAQ page so the option is quite nice. Big thumbs up from me, having an app keeping an eye on my bills and stuff has been a bit of a game changer! ### 5/5 — App to have if you O2 customer *2023-11-08* I typically don’t leave reviews but tat being said my O2 has drawn one out of me! I really did expect a complicated and dull app but instead got a user friendly and quite nice looking app that’s actually helpful! I feel like a weight has been lifted off my shoulders with my ills managed by the app and the notifications are a good helper but not coming through every five minutes to drive me insane – yhis is what I had with my last provider! I was told that with these apps my data wasn going to be sold or some other daft conspiracy and as a newish o2 customer I was sceptical, it is such a big company after all. Personal data usage isn’t something I know masses about bit I did my research and had a quick read and from what I can tell I’m very impressed and the app really is as secure as it gets which is a real lnoce comfort. If you are woth o2 there really is no doubt that this app is a necessity and I mean you get access to o2 Priority as well which is ideal, with all the treats and extras you get with this provider I really do feel like a VIP!! A friend of mine has told me they sometimes run in app games to win proves and other bits and bobs which sounds like great fun – really looking forward to that and maybe another review en route from me if these games are as fun as they sound! ### 5/5 — So happy with O2!! *2023-11-08* Must admit I was a bit hesitant when I found out virgin and my o2 were combining I’d been with virgin for years ad didn’t overly want to change but downloaded my o2 app recently and have had a great experience. I have a family plan so the thought of changing across not only one account but five was a right pain and I was honestly dreading it. Was proven wrong though and while I know some people had login issues my personal experience was stellar, really smooth transition and everything worked just fine. I must say the o2 app works really well too – new colour scheme was a bit of a change from virgin haha – but I actually do prefer it. My kids ca all log in too and keep an eye on their data so I am no longer the recipient of the constant ‘how much data do I have left’ questions. The little AI assistant took a bit of getting used to for me but the kids absolutely love it so definitely a good combo still having the option to call but also having the Ai to sort quick problems, I don’t know how O2 have done it bit they have an Ai messaging service that actually works which in itself is pretty unusual. Super easy to control bills and data etc and actually had some great perks from being with O2 which is great. Overall super happy and glas virgin and o2 have joined forces, more good things to come I hope :) ### 5/5 — Better than any other provider’s app *2023-10-10* I recently started using the My O2 app, and I must say it has completely transformed my experience as an O2 customer. I’ve used many providers previously and the o2 customer care and technologies you can tell is another level. The app provides instant access to all the essential info about my account. I can effortlessly check my remaining data, minutes, and texts, ensuring that I never go over my plan’s limits. I no longer have to wait for a paper bill or log in to the website to view my monthly statement. With a few taps, I can access and review my current and past bills. The app is user-friendly and it is evident that the designers have put a lot of thought into making it intuitive and easy to navigate.. Not to say it’s offers and deals based on my usage, making it feel like O2 understands my needs as a customer. Customer support is great. I can easily troubleshoot issues, and even initiate support chats if I need further assistance. Updating my contact information, change my payment method, or add new services, were hassle-free processes. Saved me a significant amount of time and effort compared to dealing with these tasks over the phone or in person. In summary, the My O2 app has truly exceeded my expectations. Couldn’t be happier with it. ### 5/5 — I phone 11 *2019-10-31* I’ve been with o2 for years would never go anywhere else .I’m an I phone fan and this recent iPhone 11 I’ve got just ticks all the boxes for me,love the colour the size and all the features such has two cameras all the new apps and the face recognition for security definitely a plus point and it’s easy to navigate round,no complicated instructions to trail through trying to find out how to work it also the battery life is a lot longer it’s definitely worth getting if you can in my opinion. Certainly a huge step from my last phone an I phone 6s as much as I liked that one I’m really glad I decided to get the 11 well done apple you definitely got it right still working out what it’s capable off as I’ve only had it a week however I’m having fun learning 😬👍 ### 5/5 — 5 STAR APP *2018-01-13* I’ve recommended this O2 app to family an friends, ‘Why’ because it gives you all the information you need and require, at the end of your finger tips. • Let’s you keep check of your data usage, so if your running low, use the app to add a bolt on, the good thing about adding a bolt on, what you don’t use rolls over to the following month, how cool is that. • Also lets you keep an eye on your minutes, texts and your monthly billing. • Shows you how much you have paid of your device, and what you owe, so when your due an upgrade, O2 will let you know. • What l like the most, is the ‘Help Service’ which is built into the app, you have a problem with your devices, or billing, you can speak with an O2 Guru online or give them a call, their customer service is outstanding, they are always happy to help in any way they can. l have both an iPhone and an iPad with a combined billing service. This is perfect for me, one less direct debit to think about. O2 have combined everything together, in one small little package, they have really thought of everything. This app has made my busy life style a lot easier, so worrying and stressing about my monthly bill is now a thing of the past‘ l can’t rate it enough’. That’s why l have given a 5 Star rating. From Yours Truly LadyBentley --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*