# My OKC Utilities — user reviews > 134 indexed App Store user reviews of My OKC Utilities by OKLAHOMA CITY WATER UTILITIES TRUST, rated 4.67/5 from 14,074 ratings. - Source: https://appshunter.io/ios/app/my-okc-utilities/id1529206131/reviews - App overview in markdown: https://appshunter.io/ios/app/my-okc-utilities/id1529206131.md - Rating breakdown: 5★ 10,291 · 4★ 814 · 3★ 302 · 2★ 125 · 1★ 477 ## What do users think of My OKC Utilities? Overall sentiment: negative **Pros** - 💳 Easy payment process - 🚀 Fast app performance - 👍 User-friendly interface **Cons** - 🐛 Frequent crashes and glitches - 🔒 Security and login issues - 📆 Inability to schedule future payments - 🤖 Poor app and website integration - 🔍 Difficult to navigate and find information **Commonly reported bugs** - Login and password reset problems - Payment processing errors - Incompatibility with certain devices and browsers **Most requested features** - Print bill option - Scheduled payment feature - Improved account management tools - Better holiday/service day information ## Newest reviews (15 of 134) ### 1/5 — Crooks *2026-03-31, version 3.1* OKC Utility department just make it up and charge you what they feel and there is no recourse for the consumer. 100% Crooks. ### 1/5 — System *2026-03-07, version 3.1* Your system is overly complicated and won’t allow user to add a new payment method but also won’t allow user to use old payment method, I want to use my card to make payment but your system only allows for me to use bank account, I do not want my bank account tied to your system in case it gets hacked, I want to use my card as a form of insulation from any hacking attempts, please make the ayatem easier to use and navigate ### 1/5 — Trash app *2026-03-03, version 3.1* Logs u out all the time ### 1/5 — Doesn’t work *2026-02-05, version 3.1* Worst app I’ve ever used ### 1/5 — Terrible *2026-02-02, version 3.1* Why did is this app change to something an 8 year old could develop. Or is this a temporary problem? ### 1/5 — So frustrated *2026-01-30, version 3.1* I am so frustrated using this app. For the last two years, I had no issues logging into my app. After the most recent app update, I was not able to login into my account via the app. Every time I entered my information it would say “invalid password” So I would click on the “forgot password”option in the app in order to reset the password but the email would never come through. Today I checked the app just for fun to see if I could login, it still didn’t work, but I was able to push a “reset password” email through to myself. I reset my password entered in my username and my new password on the website and logged in with no problems. I went back to my app to login, and lo and behold the same error comes back as invalid username and/or password. This app is awful. ### 1/5 — New update crashed within 60 seconds *2026-01-27, version 3.1* Performance issues, layout is fresh though. ### 1/5 — Terrible *2026-01-23, version 3.1* Leave it to City of OKC (and whatever fly-by-night operation they awarded the contract to build this app to) to have an underdeveloped, buggy utilities app that I can’t even log into half the time. This “new and improved” version might actually be even more buggy than the last one. Pay for it to be fully developed or don’t have it at all ### 1/5 — Won’t let me log in *2026-01-03, version 3.1* Since the app has been “new and improved”, I can never login without having to re-enter my info at least twice and then it locks me out after the first try!! Old version was better, this is just irritating!! ### 3/5 — Recycling Date *2025-12-26, version 3.1* The dates for the next service days do not line up with the service titles, making them useless. Please make them line up again, as looking up my recycling and bulk waste days are a major reason for using the app. ### 2/5 — The app crashes *2025-12-24, version 3.1* The app crashes when I try to print my bill from my fully patched iPad (A16) Also it would be helpful to see how much water you’ve used so far in the current billing month. ### 3/5 — New Update *2025-12-11, version 3.1* I usually love this app and how convenient it is, but the new update keeps logging me out, despite repeatedly clicking on the “remember this device” box >:( ### 1/5 — Payment *2025-12-11, version 3.1* I’ve entered my info several times. It does save it. When it does it won’t take payments. ### 1/5 — Worst public utility access *2025-12-02, version 3.1* I have never had this much difficulty logging in or gaining access to a public utility company account. OKC should be ashamed. Wasting tax dollars. ### 1/5 — App *2025-11-21, version 3.0* Will not allow me to make a payment. I’ve called twice now and still having issues. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still glitchy & complicated *2026-07-27, version 3.3* Despite the new look of the app, it is still difficult to use & tends to lock up often or simply lock me out. ### 1/5 — Auto pay disaster *2026-07-22, version 3.3* It wouldn’t let me update my card expiration date so I had to add a new payment method with same card just new expiration, set the new payment info as default and it still was trying to use the expired payment for auto pay and when I manually tried to submit payment. I had to unenroll in auto pay in order to delete the expired card info, then process payment with the info that was already set as default and then re enroll in autopay. This has been a 4 month long issue that should have been a simple expiration date fix but your site makes it way too many steps. ### 1/5 — Bill *2026-07-17, version 3.3* I have no idea how to read the bill ### 1/5 — Changing App *2026-07-14, version 3.3* Seems like every time I try to use the App it has changed. Used to be really easy to look at collection dates. Still have not found it on this visit. ### 1/5 — Bulk Trash *2026-07-04, version 3.3* Entire neighborhood was missed for bulk trash. Placed tree branches on the curb starting 26 Jun. Went online to the OKC App to report and the app says I’m late for reporting and next bulk pickup is 27 July. ### 1/5 — Changing to a new credit card *2026-06-25, version 3.2* It was very difficult to change to a new credit card and set it up for autopay. The page where you delete an old card and add a new card doesn’t allow you to also set it up for auto pay! You have to go back to the home page and go to an auto pay routine where it requires you to delete again the old credit card and then enter the new card again just as you did before. If your system was more intuitive it would save the client and your customer service staff a lot of time. As a retired IT professional, I would be pleased to discuss this with your IT team. Thank you for your attention to this matter. LRC😎 ### 1/5 — Bill payment *2026-06-11, version 3.2* Multi verification code is awful ### 1/5 — Bad app *2026-05-07, version 3.1* Do better. It’s hard to navigate and I have to verify my device every time even if I tell the app to trust it. The nickname feature doesn’t work. The old app used to just tell us when recycling and the next bulk trash was now I have to go through a link ? ### 1/5 — Trash *2026-05-06, version 3.1* Trash ### 1/5 — Big League City *2026-05-01, version 3.1* This new app needs a lot of work. I understand that you would like more information on why I feel that way, but I understand that it won't make a difference. Good day. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer Service has never been so simple! *2026-06-07, version 3.2* There was no wait time for me to make an arrangement, as I’ve lost my job. I didn’t need a representative to assist me. I didn’t even put my ear to the phone. As a full time mama and neurodivergent to boot; this takes the procrastination out of my mental equation of daily tasks! I love the ease of access of having this app! ### 5/5 — Excellent customer service *2026-03-16, version 3.1* Customer service rep - Kelvin (sp) just patiently and expertly helped me register my account. Kudos to OKCGov Utilities for providing access to a knowledgeable, professional live person. ### 5/5 — Easy to navigate *2026-03-14, version 3.1* Its easy to get what yu need done for most part ### 5/5 — Great *2026-02-09, version 3.1* this app is fast and easy very friendly. Thank you. ### 5/5 — Update info *2025-12-29, version 3.1* Very easy and the site is easy to navigate. Love it ### 5/5 — App is a life saver *2024-05-04, version 2.7* This app is the best it is so easy to navigate im not very savvy with electronics and I make it. ### 5/5 — Worst app ever! *2023-09-30* This is the worst app I have ever used. It won’t take my password and can’t find my account. Almost every time I pay my bill I have to physically call and pay it over the phone. Worse than useless. ### 5/5 — I love it ! *2023-05-12, version 2.5* So easy to use and convenient! ### 5/5 — good *2023-05-12, version 2.5* sample ### 5/5 — Incorrectly reporting trash pickups around holidays *2023-01-20* When checking the app for when trash or bulk pickup is supposed to be when normal pickup is on a holiday the app is incorrect. This should always be correct as holiday schedules are at least a year in advance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*