# My One NZ — user reviews > 306 indexed App Store user reviews of My One NZ by One New Zealand Group Limited, rated 1.80/5 from 54 ratings. - Source: https://appshunter.io/ios/app/my-one-nz/id370880990/reviews - App overview in markdown: https://appshunter.io/ios/app/my-one-nz/id370880990.md - Rating breakdown: 5★ 7 · 4★ 3 · 3★ 3 · 2★ 1 · 1★ 40 ## What do users think of My One NZ? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 Great app functionality - 💡 Flexible plan changes **Cons** - 🐛 Frequent app crashes - 🔍 Difficult to find account information - 🤔 Confusing billing and usage tracking - 🔌 Unreliable network connectivity - 🕰️ Slow app performance - 💰 Expensive data and plan costs - 🤖 Unhelpful chatbot and customer service **Commonly reported bugs** - Login issues and frequent sign-outs - Inconsistent app behavior across devices - Inaccurate data usage reporting **Most requested features** - Improved data usage tracking - Seamless account management - Reliable network coverage - Competitive pricing and plan options ## Newest reviews (18 of 306) ### 4/5 — Bad ad campaign *2026-06-12, version 8.0.0* Apart from their bad ad campaign at the moment, I‘m a happy customer for almost two decades ### 1/5 — Too slow *2026-05-29, version 8.0.0* Service is so slow and taking ages to respond to any requests. ### 1/5 — Worst *2026-05-29, version 8.0.0* The only app I've stopped bothering with, crashes during login EVERY time ### 1/5 — Garbage *2026-05-22, version 8.0.0* Worse app know to ever exist. Slow as sometimes dosent even save my card on there that I’ve used about 2000 times. This app sucks if you’re not with ONE NZ don’t use them ### 1/5 — Dwight *2026-05-17, version 7.8.8* The person who made this app is an A-hole!!! ### 1/5 — Always needs an update *2026-05-13, version 7.8.8* Keeps updating app and unusable on regular basis when out of wifi range or run out of data or when one needs to top up resulting in having to use up a lot of data to update app so you can load more funds or use the app . Should allow to add funds anytime without having to update the app ### 1/5 — One NZ Bill *2026-05-05, version 7.8.8* Why are we no longer getting bill for payment via email with a due by date. ### 1/5 — Bad *2026-04-29, version 7.8.8* Logs me out all the time and will not let me log back in. Terrible app, so inconvenient to use. ### 1/5 — Not the app, the staff *2026-04-22, version 7.8.8* Nothing wrong with the app in my opinion, but the lack of customer service within the app? Hopeless, contacted about 5 times in the last two weeks and cannot get a reply. Have been a longstanding Vodafone member and will finally be switching over to 2degrees solely due to the lack of service and constant price increases for such little value compared to competitors. Good day ### 1/5 — Worst UX *2026-04-20, version 7.8.8* This is one of the worst apps I have ever used in my entire life. The user experience is horrible. Please let your design, development and management teams go and hire someone who understands what they are doing. ### 1/5 — X *2026-04-20, version 7.8.8* No good if you can’t log in ! ### 1/5 — Can you get any worse *2026-04-11, version 7.8.7* I literally live 1km away from a one nz tower and my internet is probably worse then dial up. ### 1/5 — AP *2026-04-09, version 7.8.7* Cannot download your AP. Your tech guys could not download it for me!😩So I am missing out on bonus points. If I was younger and more tech savvy I would probably dump OneNZ. ### 1/5 — Rubbish *2026-04-08, version 7.8.7* EVERY SINGLE TIME I LOG IN I HAVE TO RE-ENTER MY PASSWORD DESPITE HAVING REMEMBER ME TICKED TIME. SO ANNOYING!! ### 1/5 — Prices *2026-03-26, version 7.8.5* I don’t like this very much because the prices for the plans are insanely expensive can’t 1 GB be 11 or something because it’s too expensive ### 1/5 — Ticked off *2026-03-24, version 7.8.5* Terrible app. I do all that is required to make online payments and then my bank statement shows no withdrawal. Has happened thrice! ### 1/5 — App *2026-03-23, version 7.8.5* If 99 percent of the people are not happy with the app shouldn’t One NZ be looking into the issues! Stop robbing us and lead from the front and make a Change. ### 1/5 — Kept signing me out of my acc *2026-03-21, version 7.8.5* I’ve been logged in many times before but when a lot of the time when I want to top up my phone it signs me out and says I don’t have an account registered with that number or email so having the same problem as someone else and all I want to do is check my credit or top up🥲 hope this get fixed soon I haven’t been able to log in for a few months. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes on startup *2026-08-19, version 8.0.2* I expected better from a large carrier… ### 1/5 — Constantly asks to share location *2026-07-29, version 8.0.1* Every time you start the app and every time you switch the account it asks for you to have sharing of location data turned to ALWAYS ON. Feels like a privacy invasion. Why doesn’t it remember you said NO!? Rather than feedback what people are writing for reviews I see the service just gets worse by asking people to jump through more hoops with an online form. Take some responsibility OneNZ. ### 1/5 — Not very useful *2026-07-29, version 8.0.1* Hard to find any useful information on the app or logging on to website. Only good for topping up prepay ### 1/5 — App crashing *2026-07-26, version 8.0.1* App won’t open, have deleted and tried reinstalling but still nothing ### 1/5 — Keeps asking me to share my location *2026-07-21, version 8.0.1* Please add an option for me to DECLINE to share my location permanently. I keep asked everytime I open the app. ### 1/5 — Shocking App *2026-06-23, version 8.0.1* Shocking Customer Service. ### 1/5 — First day new SE 17. *2026-06-21, version 8.0.0* Ever felt ripped off by a big company and wished you never bought their product ? Apple iPhone SE 17 at One NZ is the worst phone choice you could make. Today, day 5 I wish to retract my appraisal of my SE17, completely with a sincere apology. My regret brought me to my senses and I spent time discovering the 17 E’s features calmly. It is as you say, in your description and Apple have made my day, once again. Geetayla. ### 1/5 — Garbage update *2026-06-21, version 8.0.0* They made the UX worse for seemingly no reason. Daily deals take longer to load in, and takes longer to apply, having to wait 5 seconds, versus the previous instant response. ### 1/5 — Pathetic *2026-06-03, version 8.0.0* No link to outages for home fixed line broadband ### 1/5 — ...??? *2026-06-01, version 8.0.0* im sorry but why does it take SO long for me just to verify myself? i forgot my password i know thats on me but i have my number and gmail to make up for the lock out. why does it take up so much of my time just for me to get back in? "wait a few minutes" and its been 30... i was meant to use my data before 10, it is 10:30. please atleast make the verification available instead of just immediately locking me out after a few password denials. update: it STILL will not let me verify with my number or gmail? it says "email sent" and nothing? come on. ## Most praised reviews (10 highest-rated) ### 5/5 — Please add the Chinese interface. *2026-07-31, version 8.0.2* Very good app. It would be more perfect if Chinese could be added. ### 5/5 — Works well *2026-06-12, version 8.0.0* I’m very happy with ONE since years. I’ve travelled all over New Zealand and have been able to get a signal almost everywhere. ### 5/5 — help with my onenz app *2026-03-12, version 7.8.2* Francis is the only one who helped me use my app again.She is really a valuable employee for one nz ### 5/5 — Easy to use - reliable *2025-11-26, version 7.7.1* Once set up, this app is great and provides all the info for my prepay plan, plus wireless broadband connection. ### 5/5 — App keeps signing out *2025-09-09, version 7.5.1* Hi, always have a great experience with this app! Just today though every time I go to check my interest free payments balance it signs me out… ### 5/5 — No issues here *2025-07-08, version 7.4.0* Does what it says. 😊 ### 5/5 — Great to be back! *2025-04-02, version 7.3.3* Previously a Vodafone customer since the 1990s I changed to 2drgrees for about 3 years. All I can say is I’m glad to be back with one nz. Great customer service , people call back when they say they will. Transfer back was easy and the mobile reception and plan are spot on. No more drop outs of mobile signal . ### 5/5 — My One NZ. *2025-02-24, version 7.3.3* The No1 provider in NZ. ### 5/5 — This is the letter I just wrote to “One” *2023-04-02, version 6.0.2* This is the letter I just wrote to One. I’ve been frustrated with this company’s management and service and was but I stopped and thought about the people at the other end answering my phone calls and how is in my life here is in New Zealand and instead of being angry I thought to myself maybe I should be grateful and make someone else’s day… Hi Sage My account number is: xxxxxxxxxx I want you to please pass this on. I was so close, actually signed up pretty much to another network and one of your support workers called me and was very kind. I want you to know that anyone that is close to this support worker that she is doing an incredibly good job, and she kept me as a customer for your company. Her name is Aishwarya from C2 General Your lucky to have her. I’m will post this email on your social media but please let her boss know she was professional, courteous, kind, and a pleasure to have at the end of the line. Kindest regards ### 5/5 — New design terrific *2018-07-02, version 4.0* Looks great, great new functions, love being able to add Broadband account --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*