# My-OneApp

> Mobile money app for sending, paying, and withdrawing funds. (iPhone/iPad app by Safaricom Limited.)

- Source: https://appshunter.io/ios/app/my-oneapp/id1496784664 (this page in markdown: same URL + `.md`)
- Developer: [Safaricom Limited](https://appshunter.io/developer/1089092649)
- Category: Finance
- Price: Free
- Rating: 3.80/5 from 187 App Store ratings · 1,080 written reviews indexed
- Age rating: 9+
- Requires: iOS 13.0 · 248 MB
- Languages: American English, Arabic, Chinese (Simplified, China)
- Released: 2021-01-25
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/my-oneapp/id1496784664/reviews.md

## What is My?

Your Entire Digital Life in One Place
My OneApp brings together everything you need—your M‑PESA balance, airtime, data, SMS, Bonga points, and essential services—right on your home screen. No switching between apps. No hassle.
 
A Fresh New Experience
Get instant visibility of what matters most from your M-PESA, bundle and even bonga balance
 
Simpler Navigation
Access your quick actions and frequent transactions faster
 
Do More With Your Money
Unlock more possibilities with M‑PESA – Invest, Borrow, Insure
 
Connectivity Made Easy
Buy airtime, data bundles, and home fibre quickly and conveniently
 
Make Payments Faster
Pay quickly and securely with Scan to Pay QR, AI Pay and NFC payments
 
Care, Right at Your Fingertips
Handle essential support requests directly from your phone

## Key features

- View M-PESA balance
- Biometric login
- Send money via QR, contacts, or favorites
- Pay bills easily
- Buy goods and services
- Withdraw cash
- Buy airtime

## What do users think of My?

Overall sentiment: positive

**Pros**

- 🚀 Convenient and easy to use
- 🚀 Reliable and efficient transactions
- 🚀 Accessible from anywhere with internet
- 🚀 Seamless integration with contacts and payment methods
- 🚀 Helpful for managing finances while abroad
- 👍 User-friendly interface and design
- 👍 Ability to track and categorize transactions
- 👍 Secure with features like Face ID

**Cons**

- 🐛 Occasional app crashes or freezes
- 🐛 Delayed transaction history updates
- 🐛 Inability to view full transaction history
- 🐛 Difficulty accessing the app while roaming or using WiFi
- 🐛 Inconsistent performance across devices

**Commonly reported bugs**

- Incomplete or missing transaction details
- Issues with reversing or recovering sent payments
- Compatibility problems on certain devices or OS versions

**Most requested features**

- Allow customization of transaction categories
- Improve transaction history and statement viewing
- Provide offline access or data-free usage
- Integrate with other financial apps and services

## Recent user reviews (10 of 1,080)

All indexed reviews: https://appshunter.io/ios/app/my-oneapp/id1496784664/reviews.md

### 1/5 — Broken App

*2026-08-14, version 5.1.11*

App is constantly crashing and doesn’t go past inputting pin at times with a server error code. M-Pesa app was way better and should be brought back

### 5/5 — I mean it’s alright

*2026-08-11*

I genuinely shed a tear writing. But this app changed my life. I used to be a brokie with no game now I’m the aura monster

### 1/5 — Doesn’t work like it should

*2026-08-07*

The features the app says it has don’t work like they should. I much prefer the old MPESA app, but that is no longer an option. Please fix these glitches to make this app function as it should.

### 3/5 — Feels vibe coded

*2026-07-08*

App is just busy with all of the options, items, and navigation. Like some was like “Give me everything right here”.

to the developers credit, things have been improving. Outside of back office/business decisions, I don’t see how this is an improvement over the older mpesa app

### 1/5 — Junk

*2026-07-07, version 5.1.7*

Bring back the old Mpesa app!

### 1/5 — It is buggy and ugly

*2026-06-23, version 5.1.7*

Nothing works as expected and the UI is horrendous. Everyone involved should be ashamed at releasing this to the public

### 1/5 — If it’s not broken, don’t fix it

*2026-06-22, version 5.1.7*

The old MPESA app was working just fine. For some reason, some genius over there at Safaricom thought it’d be “beneficial” to create this new piece of garbage.

The app is incredibly slow, faulty, and is a major inconvenience for daily users. 

I’ve reverted to using the USSD code - do not waste your time on this app.

### 1/5 — 👎

*2026-06-16*

If there was a negative star, I would give it… based abroad. I have tried numerous time to install and have this working for 3 since it launched..even with the (sic) help of customer service to no avail! Surely Safaricom, y’all can do better! Why do I have to connect to mobile??..turn WiFi Off..ok…Oh no!..you have lost network connection!! Endless loop!! 😡🤬🤬

### 1/5 — Software perspective

*2026-06-05, version 5.1.6*

This is really bad genuine downgrade. I have emerald post pay I can’t see my information. Every other day it just doesn’t work for transactions it’s loading time is slow and the ui is less straight to the point than the previous mpesa app. I’m also sure you know that the name of the app is horrible

### 2/5 — Font size & Safaricom Button

*2026-06-05, version 5.1.6*

Fonts are too small. The large green Safaricom log at the bottom is too close to the “ok” button - once you ready to pay - and ‘attracts the eye’ to click on it - of course leading to a no transaction.  Plus, in contrast the “ok” is too small (again small fonts). Hence 2 stars. Waiting for improvement for a higher score.

## Frequently asked questions about My

### What does the M-PESA App do?

The M-PESA App simplifies mobile money transactions. It allows you to view your M-PESA balance, send money to contacts, pay bills, purchase goods and services, withdraw cash at agents or ATMs, and buy airtime for yourself or others.

### How can I log in and authenticate payments?

You can log in to the app conveniently using biometrics, such as fingerprint scanning or Face ID. This feature also allows you to authenticate your payments securely.

### Is the M-PESA App free to use?

The app itself is free to download and use. However, standard M-PESA transaction fees may apply for certain services like sending money or withdrawing cash, as per M-PESA's standard terms and conditions.

### What are the main features for sending money?

You can send money easily by scanning a QR code, searching your phonebook, or selecting from your frequent M-PESA contacts. You can also add contacts to a favorites list for quicker access.

### How can I pay bills or buy goods and services?

Paying bills and buying goods or services is streamlined. You can select from popular bills, scan a QR code, or choose from your favorite or frequently used bills and till numbers. The app also supports paying small businesses directly to a phone number.

## Version history (last 5 releases)

### 5.2.1 — 2026-08-20

Thank you for using MyOneApp.
We are always working on new features, improvements and bug fixes.
This version includes the below features and other experience improvements:
Discover Skiza & Vybz in Entertainment
Get helpful in-app messages on Home
Rate the app from within the app
Smarter Home shortcuts, deep links, and 5G quick actions
Updated M-PESA Go welcome experience
Improved Frequents and Buy for Other bundle flow
Cleaner statements
Better onboarding and a more consistent look across the app

### 5.2.0 — 2026-08-16

Thank you for using MyOneApp.
We are always working on new features, improvements and bug fixes.

This version includes the below features and other experience improvements:

- Discover Skiza & Vybz in Entertainment
- Get helpful in-app messages on Home
- Rate the app from within the app
- Smarter Home shortcuts, deep links, and 5G quick actions
- Updated M-PESA Go welcome experience
- Improved Frequents and Buy for Other bundle flow
- Cleaner statements
- Better onboarding and a more consistent look across the app

### 5.1.11 — 2026-08-05

We're excited to introduce new features and enhancements designed to improve discoverability, security, convenience, and your overall app experience.
Secure Home Internet
Take greater control of your home network with new security features:
Parental Controls to help manage your family's online activity.
Screen Time Management (Quiet Time) to schedule internet access.
Anti-virus & Anti-phishing Protection to help safeguard against online threats.
Journey: Quick Actions → Home Internet → Home Fibre

DStv Management via Home Internet
Managing your DStv subscription is now easier.
Buy new DStv packages.
Upgrade your existing subscription directly from the app.
Journey: Quick Actions → Home Internet → Home Fibre

 Roam Like Home Bundles
Stay connected while travelling with discounted roaming bundles.
What's new:
Purchase discounted Roam Like Home roaming bundles directly from the app.
Journey: Quick Actions → Buy Bundles → Roaming Bundles

Daima Bundles Now Support M-PESA Payments
Buying Daima Bundles is now more flexible.
What's new:
Customers can now purchase Daima Bundles using M-PESA, in addition to airtime.
Journey: Quick Actions → Buy Bundles → Daima Bundles

Easier Access to Easy Talk & Daima Bundles
We've made it quicker to find your favourite bundles.
What's improved:
Reduced the number of steps required to access Easy Talk and Daima Bundles.
Improved discoverability within the Buy Bundles section.
Before: Quick Actions → Buy Bundles → Calls & Minutes (3 steps)
Now: Quick Actions → Buy Bundles (2 steps)

Refreshed Mini App Categories
Enjoy a cleaner, more intuitive home screen.
What's improved:
Updated Mini App Category interface.
Better visual experience.
Improved discoverability of relevant services.
Reduced clutter based on customer feedback.
Available on: Home Page

Dark Mode Improvements
We've fixed issues affecting the Dark Mode experience to deliver improved stability and usability.

Shiriki Wallet During Payments
Paying is now more seamless.
What's new:
Shiriki Wallet is now available directly as a payment option during checkout.
No need to open the Shiriki mini app first.
Journey: Lipa na M-PESA → Payment Method → Shiriki Wallet

M-Ratiba at Checkout
Setting up recurring payments is now easier.
What's new:
Customers can now create M-Ratiba recurring payments directly during the payment journey.
No need to navigate to the M-Ratiba mini app separately.

International Money Transfer (IMT)
We've enhanced the IMT experience by introducing the Send to Agent option, giving customers more flexibility when sending money internationally.
Additional Improvements
General performance enhancements.

Bug fixes and stability improvements for a smoother app experience.

Thank you for using our app. Update today to enjoy these new features and improvements!

### 5.1.10 — 2026-07-16

We're excited to introduce new features and enhancements designed to improve discoverability, security, convenience, and your overall app experience.

Secure Home Internet
Take greater control of your home network with new security features:
Parental Controls to help manage your family's online activity.
Screen Time Management (Quiet Time) to schedule internet access.
Anti-virus & Anti-phishing Protection to help safeguard against online threats.
Journey: Quick Actions → Home Internet → Home Fibre

DStv Management via Home Internet
Managing your DStv subscription is now easier.
Buy new DStv packages.
Upgrade your existing subscription directly from the app.
Journey: Quick Actions → Home Internet → Home Fibre

Roam Like Home Bundles
Stay connected while travelling with discounted roaming bundles.
What's new:
Purchase discounted Roam Like Home roaming bundles directly from the app.
Journey: Quick Actions → Buy Bundles → Roaming Bundles

 Daima Bundles Now Support M-PESA Payments
Buying Daima Bundles is now more flexible.
What's new:
Customers can now purchase Daima Bundles using M-PESA, in addition to airtime.
Journey: Quick Actions → Buy Bundles → Daima Bundles

 Easier Access to Easy Talk & Daima Bundles
We've made it quicker to find your favourite bundles.
What's improved:
Reduced the number of steps required to access Easy Talk and Daima Bundles.
Improved discoverability within the Buy Bundles section.
Before: Quick Actions → Buy Bundles → Calls & Minutes (3 steps)
Now: Quick Actions → Buy Bundles (2 steps)

Refreshed Mini App Categories
Enjoy a cleaner, more intuitive home screen.
What's improved:
Updated Mini App Category interface.
Better visual experience.
Improved discoverability of relevant services.
Available on: Home Page

 Dark Mode Improvements
We've fixed issues affecting the Dark Mode experience to deliver improved stability and usability.

Shiriki Wallet During Payments
Paying is now more seamless.

What's new:
Shiriki Wallet is now available directly as a payment option during checkout.
No need to open the Shiriki mini app first.
Journey: Lipa na M-PESA → Payment Method → Shiriki Wallet

M-Ratiba at Checkout
Setting up recurring payments is now easier.
What's new:
Customers can now create M-Ratiba recurring payments directly during the payment journey.
No need to navigate to the M-Ratiba mini app separately.

 International Money Transfer (IMT)
We've enhanced the IMT experience by introducing the Send to Agent option, giving customers more flexibility when sending money internationally.

Additional Improvements
General performance enhancements.
Bug fixes and stability improvements for a smoother app experience.
Thank you for using our app. Update today to enjoy these new features and improvements!

### 5.1.7 — 2026-06-15

- Home Internet - Family Share
- Daima Bundles
- Data Manager
- Send To Bank Hakikisha - C2B
- Easy Talk purchase with Fuliza Enabled
- Bug Fixes

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## More apps by Safaricom Limited

- [MySafaricom App](https://appshunter.io/ios/app/mysafaricom-app/id1481438147)
- [M-PESA for Business](https://appshunter.io/ios/app/m-pesa-for-business/id1496783760)
- [DigiFarm App](https://appshunter.io/ios/app/digifarm-app/id1620514194)
- [Safaricom Smart Water Manager](https://appshunter.io/ios/app/safaricom-smart-water-manager/id6445942103)
- [MyCounty Pay](https://appshunter.io/ios/app/mycounty-pay/id6450955076)

All apps by Safaricom Limited: https://appshunter.io/developer/1089092649

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*