# My Optimum — View WiFi, pay, and get help > Mobile app for managing internet service, WiFi, and billing. (iPhone/iPad app by CSC Holdings, LLC..) - Source: https://appshunter.io/ios/app/my-optimum/id1644414970 (this page in markdown: same URL + `.md`) - Developer: [CSC Holdings, LLC.](https://appshunter.io/developer/387231043) - Category: Productivity, Utilities - Price: Free - Rating: 4.30/5 from 86,271 App Store ratings · 1,232 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 84 MB - Languages: American English - Released: 2023-07-04 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-optimum/id1644414970/reviews.md ## What is My Optimum? Introducing the all-new My Optimum app  Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can:  • WiFi Management and Internet Troubleshooting   Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders. • Quick and Easy Bill Pay Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience • Optimize your Speed Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless.  • Personalize your Experience Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home. ## Key features - WiFi management and troubleshooting - Internet speed optimization - Quick and easy bill pay - Account notifications and updates - Personalize WiFi network - Monitor device usage and screen time ## Chart rankings - #94 in Top Free · Productivity (US App Store) ## What do users think of My Optimum? Overall sentiment: negative **Pros** - 🚀 Easy troubleshooting - 👍 Improved UI design - 📊 Helpful WiFi management - 🔥 Great app overall **Cons** - 🐛 Frequent technical issues - 🤔 Missing key features - 🤯 Frustrating customer service - 🤖 Unreliable internet service **Commonly reported bugs** - App crashes frequently - WiFi management not working - Billing information not up-to-date - Login issues **Most requested features** - View current and past bills - Ability to change internet plan - More WiFi management options - Faster app load times ## Recent user reviews (10 of 1,232) All indexed reviews: https://appshunter.io/ios/app/my-optimum/id1644414970/reviews.md ### 1/5 — Horrible expensive cheap service *2026-08-26, version 2.7* Leaving soon ### 1/5 — Constant Internet issues *2026-08-26, version 2.7* Acquires resets all the time no Internet access at 2 AM ### 1/5 — Constant problems *2026-08-26, version 2.7* Either internet goes out or the channels I want to watch are all pixelated ### 3/5 — Service keeps dropping *2026-08-26, version 2.7* I pay for the highest speed and this service keeps dropping. ### 1/5 — High Price *2026-08-25, version 2.7* Last 4 years am using and it is High price to maintain in same range even i use the basic 300mbps speed. No considerable support received ### 1/5 — No internet *2026-08-25, version 2.7* We never have internet. It’s always down and the guys chatting with us to fix it have not helped ### 1/5 — Abysmal customer service *2026-08-25, version 2.7* Every customer service interaction turns into them trying to get you to sign up for their mobile phone service. They are so aggressive about it that they lie about the internet promotions and rates ### 3/5 — Too Expensive *2026-08-25, version 2.7* Too expensive. ### 1/5 — Pésimo servicio *2026-08-25, version 2.7* Dieron de baja mi servicio de internet sin mi autorización y cuando llamé para soporte y reactivación desperdició más de 2 horas en llamadas entre ventas soporte técnico y atención a clientes. El problema no fue resuelto y sigo sin servicio ### 1/5 — Honestly the worst *2026-08-24, version 2.7* Horrible terrible service and customer service ## Frequently asked questions about My Optimum ### What can I do with the My Optimum app? The My Optimum app allows you to manage your Optimum account and WiFi network directly from your phone. You can troubleshoot internet issues, optimize your WiFi speed and placement, pay your bills, and receive account notifications. ### How does the app help with WiFi management? The app provides total control over your WiFi network. You can check your network status, view or change your network name and password, examine network details, and receive helpful tips to optimize your speed and network performance. ### Can I pay my bills through the app? Yes, the app offers quick and easy bill payment options. You can set up Auto Pay to ensure your bills are paid on time every month, or make a one-time payment at your convenience. ### What kind of personalization features are available? You can personalize your home Wi-Fi network experience by creating customized profiles for family members and organizing devices by user. The app also allows you to monitor and track usage and screen time across all devices in your home. ### Is the My Optimum app free to use? Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with its core functionality. ## Version history (last 5 releases) ### 2.7 — 2026-08-10 This release includes: - Onboarding improvements and bug fixes. ### 2.6.2 — 2026-07-27 This release includes: - Bug fixes and improvements ### 2.6.1 — 2026-07-09 We’ve improved new customer onboarding! This release includes: - Improved equipment setup flow - Bug fixes ### 2.6 — 2026-07-06 We’ve improved new customer onboarding! This release includes: - Improved equipment setup flow - Bug fixes ### 2.5.3 — 2026-04-23 - WiFi management, simplified - Easily share your network with friends and family - Find all of your WiFi options up front, and in one place ## Apps similar to My Optimum | App | Rating | Price | Category | | --- | --- | --- | --- | | [EZ Receipts](https://appshunter.io/ios/app/ez-receipts/id412650768) | 4.6 (77,832) | Free | Productivity | | [MyHyundai with Bluelink](https://appshunter.io/ios/app/myhyundai-with-bluelink/id893514610) | 4.8 (494,101) | Free | Productivity | | [TruGreen](https://appshunter.io/ios/app/trugreen/id1303947450) | 4.6 (22,002) | Free | Productivity | | [NYDocSubmit](https://appshunter.io/ios/app/nydocsubmit/id1433968438) | 4.8 (25,625) | Free | Productivity | | [Online Portal by AppFolio](https://appshunter.io/ios/app/online-portal-by-appfolio/id1376350358) | 4.8 (5,300) | Free | Productivity | | [rmResident](https://appshunter.io/ios/app/rmresident/id1540124885) | 3.5 (1,924) | Free | Productivity | ## More apps by CSC Holdings, LLC. - [Optimum Support](https://appshunter.io/ios/app/optimum-support/id1234273194) - [Optimum](https://appshunter.io/ios/app/optimum/id1529218115) - [BHV](https://appshunter.io/ios/app/bhv/id1626001722) All apps by CSC Holdings, LLC.: https://appshunter.io/developer/387231043 ## Related topics [optimum](https://appshunter.io/ios/topics/optimum) · [optimum app](https://appshunter.io/ios/topics/optimum-app) · [optimum internet](https://appshunter.io/ios/topics/optimum-internet) · [my optimum app](https://appshunter.io/ios/topics/my-optimum-app) · [optimum business](https://appshunter.io/ios/topics/optimum-business) · [altice](https://appshunter.io/ios/topics/altice) · [cable wifi](https://appshunter.io/ios/topics/cable-wifi) · [wemobile pro](https://appshunter.io/ios/topics/wemobile-pro) · [optimum tv](https://appshunter.io/ios/topics/optimum-tv) · [nemax](https://appshunter.io/ios/topics/nemax) · [tvifiber my net](https://appshunter.io/ios/topics/tvifiber-my-net) · [myuplink](https://appshunter.io/ios/topics/myuplink) · [optimantra](https://appshunter.io/ios/topics/optimantra) · [airebeam internet](https://appshunter.io/ios/topics/airebeam-internet) · [minha led telecom](https://appshunter.io/ios/topics/minha-led-telecom) · [optimum remote](https://appshunter.io/ios/topics/optimum-remote) · [piworks](https://appshunter.io/ios/topics/piworks) · [dialer wifi](https://appshunter.io/ios/topics/dialer-wifi) · [2b internet banda larga](https://appshunter.io/ios/topics/2b-internet-banda-larga) · [mobile internet technologies ooo](https://appshunter.io/ios/topics/mobile-internet-technologies-ooo) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*