# My Optum — user reviews > 111 indexed App Store user reviews of My Optum by Optum Inc, rated 4.64/5 from 6,927 ratings. - Source: https://appshunter.io/ios/app/my-optum/id1376328671/reviews - App overview in markdown: https://appshunter.io/ios/app/my-optum/id1376328671.md - Rating breakdown: 5★ 5,802 · 4★ 470 · 3★ 139 · 2★ 87 · 1★ 355 ## What do users think of My Optum? Overall sentiment: negative **Pros** - 🚀 Convenient to track prescriptions and HSA - 👍 Cool app design **Cons** - 🐛 Constant technical issues and errors - 🤯 Frustrating login and navigation problems - 🤔 Missing key features like lab results and messaging - 👎 Inferior to previous FollowMyHealth app **Commonly reported bugs** - Login issues and getting stuck in login loop - Inability to see records, messages, and appointments - Inconsistent functionality across devices and platforms **Most requested features** - Ability to manually enter birthdate - Horizontal iPad layout - Reliable login and access to all medical information ## Newest reviews (14 of 111) ### 2/5 — Re: Conditions *2025-03-19* No dates or details under the topic of conditions. It would be very useful to know when these conditions occurred and their frequency. Were these current conditions or in the past. These dates and details can be very important information when filling out forms at different medical providers as they often require this information. ### 2/5 — Patient Portal is not kept up to date. *2025-01-26, version 5.6.0* Why are my vitals taken on January 13, 2025, by the medical assistant of Ailin Ko, not yet on my patient portal? This portal is of little use to patients when it is not kept up to date. This is a constant problem and another reason Magan Clinic has been destroyed by Optum. ### 2/5 — Does not integrate with Apple Health *2025-01-16, version 5.6.0* The app is nicely organized and easy to use, but not having the ability to work with the Apple Health app means you have to check multiple apps for your medical information. Especially when you need to share labs etc. with another provider. ### 1/5 — I’m a complainer *2024-12-24, version 5.6.0* I am sorry to report that using this latest iteration of patient interface is very frustrating. It won’t let me log in on my iPad. Only after multiple tries do I get by the “can’t get access” screen. No help link, no help at all. I’m using my iPhone to get in now and it’s like driving a Model A Ford when you are in a hurry to get somewhere. Sorry to be negative. I do love my doctors, though. I do love the very efficient lab work I get. I don’t love “My Optum” the app. Addendum 12/23/2024: I thought my last experience with the app was pitiful. But today topped it. It took me over an hour just to get in to check my lab results. It’s the so-called security that is the problem. To add more gall to the situation I even joined your special secure ID login that is supposed to streamline the process. Did not do that. Sorry to vent like this, but I have been feeling sick for days and can’t even get into my health care’s portal. You get a negative 3 stars. ### 2/5 — Annoying sign in process *2024-12-06, version 5.5.0* It requires multiple texts of confirmation numbers and changes passwords more frequently than most of us check the site. ### 1/5 — Optim *2024-10-26, version 5.4.0* Very difficult to sign in ### 1/5 — Always get a “we are having technical issues” message *2024-10-21, version 5.4.0* Every single time. Get a better IT staff. I really hope that the message my doctor sent me isn’t urgent, because I’ve been trying for days and it’s always the same technical issues message. Of course no one answers the phone either. ### 1/5 — Hardest app to ever navigate *2024-10-04* Boy oh boy when I open this thing, it just frustrates me. I know you guys are working on it, but some things have a history button, but not till you get to the bottom of that particular panel. And then the screen gets stuck so that more than half of it has the title of the actual panel. It was done on your phone is very difficult to see. So I tried to open it on my iPad and it’s not any bigger than my phone. Not good should be better. We are tired many of us are retired with eye problems, etc. you gotta help us out ### 3/5 — Health history Inaccurately recorded *2024-09-27, version 5.4.0* Transfer of history from Follow My Heart is inaccurate. ### 1/5 — Bill sent to a bill collection service? *2024-09-24, version 5.4.0* I have been with Optum for years! I have always paid my bill online. Without notice, and with so many discrepancies with their online service, I have no idea, if anything is owed. Wow! ### 2/5 — Optum *2024-09-09, version 5.3.0* It was so hard to get hooked up with this ### 1/5 — Missing information *2024-08-14, version 5.3.0* This app information isn’t up to date. I can’t access any documents or see past visit information. I called the doctors office and they show all my information on the app, but I can’t see any of it. What’s the point of this app? ### 1/5 — This version is not very good! *2024-06-20, version 5.1.2* The prior version of this portal was much better. This does not show my next appointment, the status of messages left to my Doctors for Covid meds since I tested positive today! Nor does it show my prior documents. The actual portal does not look as professional as the prior one! Just bad all around! ### 1/5 — Not a good app. My chart app so much better! *2024-06-14* I have doctors with optimum and doctors with Montefiore Medical Center. Montefiore Medical Center MyChart app makes it so easy to book appointments, look at all my lab results, scan results, etc. On the optimum app I have to try to remember what date did I have the test to be able to see the results. It’s a nightmare. I hope they switch to MyChart to keep their patients and gain new ones. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not satisfied *2025-07-24, version 5.6.0* It’s very inconvenient to use this app. There is no medical history information to check ### 1/5 — Customer service *2025-07-16, version 5.6.0* On hold for 25 minutes trying to schedule appointment. No one answered. Went online. First appointment available is in 5 WEEKS. Not happy with Optum. At all. ### 1/5 — Logging in is a pain *2025-07-03, version 5.6.0* Fingerprint log in and stored password log in do not work Text of this review is white on white (?) or not displaying on screen ### 1/5 — Does not work *2025-07-01, version 5.6.0* Considering how many times during hold time one hears of the convenience of this app, it would be nice if it actually worked like the original app. Their solution? Long hold times with an agent when you cannot even log on or change a password. Computer user since ‘89; smartphone user since IPhone 6. It’s not me. ### 1/5 — Won’t let me sign in. Spinning wheel *2025-06-23, version 5.6.0* See title. Buggy ### 1/5 — Immunization Record Missing *2025-05-07, version 5.6.0* App info needs updating ### 1/5 — Inefficient sign in *2025-04-01, version 5.6.0* Every time I’m sent in a loop and have to change my password. Now I’m in but test results are not there, again. 🧐 ### 1/5 — Doesn’t update info in a timely manner *2025-03-27* How frequently does/should your data get updated in the app? It’s been months since my last appointment and the app still does not show info from that appointment or lab updates. I sent messages to report the issue via the app and there is never a response. What use is the app if you can’t keep on top of your health info? ### 1/5 — Does not do anything! *2025-02-18, version 5.6.0* What’s the point of this app? It won’t show my lab results. My doctor doesn’t reply to any messages (I tried twice). No one on the other end ever replies and they have my name wrong!! ### 1/5 — Buggy, can’t log in *2025-01-23, version 5.6.0* For some reason I can’t log in. I am not sure I am using the right app for a patient, there are over eight Optum apps. Keep getting error messages that I am not found in the system. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use and informative *2025-03-07* Appreciate the ease on navigating your portal. The information available on the portal allows me to understand my present health status and set up appointments and pay any pending bills. Very convenient ### 5/5 — Professionalism plus! *2025-02-05, version 5.6.0* I love PA Tran at Optum Lakewood! She’s right on top of every issue down to the last detail! Optum is a class act medical system and I’m very appreciative! ### 5/5 — Thank you! *2025-01-07, version 5.6.0* Terry on the customer service line was great! ### 5/5 — OPTUM App *2024-07-17, version 5.2.0* OPTUM app is extremely easy to use and provides great way to contact the provider. I am very pleased with it. ### 5/5 — Efficient *2024-06-19, version 5.1.2* Great app and easy to follow! ### 5/5 — My health results *2024-05-04, version 5.1.0* I’m very happy with the portal thanks very much ### 5/5 — Optum App is Terrible *2023-12-28* The biometric function never works. I want to see more than labs and used to be able to see things like BP, weight, vaccinations, radiology, and other reports. Should be able to request prescription renewals. It’s pretty useless. ### 5/5 — Great App! *2023-12-11, version 4.11.2* Easy to use app. ### 5/5 — Terrible App *2023-11-06* This App is unstable and useless. Cannot review any medical information and no ability to contact Dr. for appointments, refills on medication, Or messaging healthcare provider. Once logged in, it just spins and never populates. As to rating, it’s a zero. John’s ### 5/5 — Optimum *2023-07-28* I give this app 5 stars the staff knows what there doing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*