# My Optus — user reviews > 519 indexed App Store user reviews of My Optus by Optus Mobile, rated 4.50/5 from 1,115 ratings. - Source: https://appshunter.io/ios/app/my-optus/id503716230/reviews - App overview in markdown: https://appshunter.io/ios/app/my-optus/id503716230.md - Rating breakdown: 5★ 825 · 4★ 144 · 3★ 54 · 2★ 24 · 1★ 68 ## What do users think of My Optus? Overall sentiment: negative **Pros** - 👍 Good service and customer support - 🚀 Easy to use app - 💡 Useful data donation feature **Cons** - 🐛 Frequent app crashes and technical issues - ⚠️ Unreliable network coverage and internet speeds - 🤖 Poor in-app customer support and communication - 💰 Expensive plans and hidden fees - 🔒 Security and privacy concerns after data breaches **Commonly reported bugs** - Login issues and inability to access account details - Inconsistent data tracking and usage reporting - Inability to complete basic tasks like bill payments **Most requested features** - Add dark mode option - Improve app stability and reliability - Provide better transparency on data usage and billing - Enhance customer service and support channels ## Newest reviews (10 of 519) ### 4/5 — Very useful app, please fix roaming data status *2026-08-06, version 10.47* This app has been improved greatly over the years. Good access to all the info needed. However one error has persisted for years and never been corrected even though it's very simple to fix. When using the travel pass while overseas, and using the app to check the status of the travel pass via USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB left. The MB data showing here is actually what has been USED, rather than remaining. Stressful to see 10MB left just minutes after the pass is activated while travelling. I've asked Optus call centre several times to fix this confusing bug. Please fix, so it shows the correct figure MB REMAINING, not data used. (The status of data usage for my other services shows correctly). ### 3/5 — Testing *2026-08-02, version 10.47* Still new to me. ### 3/5 — Customer service *2026-07-25, version 10.46* Your non-voice customer support replies very slow and doesn't know what to do. ### 2/5 — Something needs to change *2026-07-14, version 10.46* For six months straight I’ve had absolutely dreadful coverage where I live. I’ve talked to multiple help line employees and nothing has changed. Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working. I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore. With all the massive issues Optus have causes nation wide lately they need to do much much better This isn’t good enough ### 1/5 — Expensive & poor network coverage *2026-06-29, version 10.45* Tbh it’s not really worth it paying $70 for this kind of network coverage. If we past city limits like 30km away no network coverage. Within the city limits network sucks hardly 1 bar or 2 bar network 👎 ### 1/5 — Very Bad customer service on Chat *2026-06-29, version 10.45* very disappointed ### 1/5 — Worst app ever *2026-06-29, version 10.45* Optus app sucks it keeps signing me out and sending me in a circle! I’ve been trying to pay my now overdue bill on my wifi and am unable to do so. Give Optus a big miss unless you want headache after headache. I tried to do upgrade and protect on my phone but they lost my device for 6 months and kept trying to charge me for it on top of my bill so was unable to pay my phone bill. They eventually cut my phone off despite being in constant contact with them. I am on a business plan so lost 2 weeks worth of business because of the incompetence of Optus. Go with anybody except Optus. They are now trying to charge me for 2 devices despite handing in my old device to the store. Avoid the headache and choose any other provider. ### 1/5 — Does not really work *2026-06-24, version 10.45* I do not frequently use this app, but when I try to use it, 8 out of 10 times it is not working. ### 3/5 — Good *2026-06-21, version 10.45* I like the app, it’s easy to navigate and pay my bill. My biggest issue is when there is no wifi I can’t connect to support too see what internet issues are occurring and when they will be resolved. ### 1/5 — Can’t Login *2026-06-16, version 10.45* Can’t Even Login With My Mobile Number & Using The Validation Codes, Optus We Have A Problem. ## Most critical reviews (10 lowest-rated) ### 1/5 — Changes for the worst *2026-08-05, version 10.47* This app used to be usable when you ran out of credit and would remember all your details but now it doesn’t, even when updating regularly. It takes you straight to the Optus website anyway and makes you enter all your details, requiring Wi-Fi connection. ### 1/5 — Worst help messages *2026-08-04, version 10.47* Every time when I try to chat and get assistant from Optus app they live in a different world. It always takes them over an hour to answer a question and at the end they never resolve my problem. I think people from India working in the chat and they never understand your questions and it is so frustrating to get an answer for a simple question. I been texting with a guy named Murali and if I ask about billing he’ll be taking about the sky. So frustrating ### 1/5 — Service is poor, promises made and never kept. Waste of money *2026-07-31, version 10.46* And time problems never fixed. You load and down loads under 5 ### 1/5 — Useless app for messaging *2026-07-29, version 10.46* Your website and the app keeps directing to download and use the messaging service and I hv been trying my for the past few weeks the messaging feature doesn’t load at all . Absolute PAIN and your certification process is super long to get to speak to someone and the chatting can take forever to get a solution. There is no call back service either as you can’t expect the customer to be on chat forever and if we don’t we do the verification all over again. Would be easy if we were given the choose to request a call back ### 1/5 — Pathetic app for a pathetic company *2026-07-19, version 10.46* The app asks me to verify myself every time I close the app and log back in such a headache but I wouldn’t expect more from a pathetic company like Optus who also scams there customers! ### 1/5 — Glitches *2026-07-15, version 10.46* The app constantly has problems and I can’t access billing and regularly can’t pay a bill due to app problems. Yes I can go online but what is the point in having an app for convenience and ease when it never works? ### 1/5 — Tribble experience *2026-07-09, version 10.46* Absolutely terrible experience with Optus. I signed a $60 contract, yet I was billed $70. I contacted customer support through the online chat, where I was assisted by Pranjal. It took over an hour because the responses were incredibly slow, and after all that time, the billing issue still wasn’t resolved correctly. It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience. ### 1/5 — PDF downloads *2026-07-05, version 10.46* This app never lets me download the PDF for payments or usages. When I press download it uses my Face ID to start downloading but never downloads. I then can’t even access any file in the app unless I restart it completely ### 1/5 — Long wait *2026-07-03, version 10.46* Staff is so unprofessional They do not care their customers ### 1/5 — DONT BOTHER BASIC FUNCTIONS DONT WORK POOR CUSTOMER SERVICE *2026-07-02, version 10.46* i should of read the reviews it's clear after the first 3-4 i'm not the only one experiencing issue and seems like they're in no rush to fix the issues. wish i could give 0 stars, not sure if the app works for anyone else in 2026. Wont even keep me logged in, just talking to support for an hour i had to verify my account with code sent to my email 11 times before continuing the conversation. i have latest ios and app version, continuous "server error" only in optus app. No response or answers when asking why, just "turn phone on and off" or "you need to verify your account, have you done that" poor customer service. i'll be switching providers. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr Bruce *2026-08-07, version 10.47* Thank you for the extension ### 5/5 — Great service! *2026-08-02, version 10.47* Great app and very easy to use! Awesome coverage and data! ### 5/5 — Easy pay *2026-07-28, version 10.46* Easy to operate, and options of your late or a little short on funds ### 5/5 — Awesome *2026-07-22, version 10.46* High Spectrum with affordable price ### 5/5 — Works well for us *2026-07-19, version 10.46* I’ve been with Optus since I left Telstra in early 2000’s & apart from that one glitch when there was no connection all day - I’ve had not a single issue. ### 5/5 — Customer services *2026-07-14, version 10.46* Amazing customer service, so helpful and kind people ### 5/5 — Customer Service *2026-07-11, version 10.46* Best customer service ever, thanks “Ashutosh” for your help. ### 5/5 — Yes Optus *2026-06-29, version 10.45* Yes I am still with Yes Optus, ### 5/5 — Great Service *2026-06-29, version 10.45* Great service, they are understand & will help you where they can, new products to over due bills. But, they still won’t really look after you when it comes to the cost of the service’s, I have four phones & the net with them. The only convenience is paying everything at the same time. Look for hidden charges! Extra inter next speed is one. You do not need extra speed we use Optic Fibre, light not AC/DC, they control the speed of what your line can take, it doesn’t affect your usage.$30 the charge for the speed X 500,000 uses that’s $15 Mil on speed charges alone. It’s greed & they can afford discounts. Gee I’ve just talked myself out of Optus Duh 🙄🤔🤪 ### 5/5 — Service *2026-06-25, version 10.45* Very good customer service. Thank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*