# My Parcel Locker — user reviews > 27 indexed App Store user reviews of My Parcel Locker by Smarte Pty Ltd, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/my-parcel-locker/id1437529500/reviews - App overview in markdown: https://appshunter.io/ios/app/my-parcel-locker/id1437529500.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (9 of 27) ### 1/5 — Trash app ever *2022-12-03, version 1.5.1* Couldn't use phone number for logging and resetting password, and your email will never receive their emails either. You won't get you package and it keeps in it and increase the fee again and again. DO NOT USE IT PLEASE. ### 1/5 — So Frustrated *2022-07-14, version 1.5.1* Aop Won't Even Download ### 1/5 — Can’t Login *2022-03-05, version 1.5.1* The app stays at the login page after tapping login button many times. ### 1/5 — Problem with register *2021-02-12, version 1.5.1* So in order to register, app has txt msg me a code. However after that there are no where to input that code to continue the registration. So end up can’t use the facility ### 1/5 — Horrible app *2020-08-14, version 1.5.1* App is far from being user friendly, basically an webpage loaded from the icon. Lacks of a proper screen management, it says 2 free but doesn’t explain what are those 2 free things. Can’t consult any information about prices. Please do a proper app. ### 1/5 — Unreliable system *2020-06-02, version 1.5.1* This system has taken the system of parcel delivery and made it less reliable, more troublesome and more expensive. I have experienced a range a error messages that have prevented me from accessing my parcels. This results in me having to call the parcel locker support line to have the parcel released to me. ### 1/5 — Why I have to download an app to collect my parcel??? *2020-05-20, version 1.5.1* I got the pin and QR code from the courier company to pick up my parcel in the locker at my apartment, yet it still told me I have to download this annoying application to collect my own parcel. Who made a rule about this????? ### 1/5 — Disappointing *2020-04-28, version 1.5* The app is appalling, I can’t even register an account. After filling in all my details and the verification code from my letter box and then pressing the register button, the app does nothing. It’s such a shame because the building I live in has one of these lockers dedicated to its residents. Now I know why I never see anyone using it. 😔 ### 1/5 — I will pay to remove this service *2020-02-13, version 1.5* Never have I felt the need to write a review for anything - but this appalling application - placed lockers underground in Newstead apartment building that has inconsistent access to wifi -literally an hour into trying to unlock needs to log into app - app is clonky-beyond clonky it literally needs disability pass - can’t top up and when top up can’t even process it in under five try’s - unbelievable service that makes me not want to buy things online -I’ll literally pay double in stores than have things delivered because of this appalling disappointing and disgustingly poor designed app/webpage too. ## Most critical reviews (10 lowest-rated) ### 1/5 — doesn’t work *2026-08-21, version 1.5.1* doesn’t work for courier can’t register can’t log in can’t deliver the parcel waste my times ### 1/5 — Why do I need to download this *2026-01-29, version 1.5.1* Why do I need to download this app to get my parcel. “For security reasons” yeah right. Give me my parcel now stop holding it hostage! ### 1/5 — Disappointing and Neglected App *2026-01-24, version 1.5.1* The MyParcellocker app feels like a bare minimum effort that hasn't been properly maintained or developed. The interface is confusing and poorly designed, making basic tasks like updating your payment card unnecessarily complicated. If you just need to manage parcel pickups, this app will likely frustrate you more than help you. ### 1/5 — Developer rort *2025-11-07, version 1.5.1* Another developer rort allowed in Qld where the developer receives a kickback from the company that supplied the machine this was not disclosed on the sale contract corruption at its finest and certainly a rort charging fees on a parcel if not collected in 24 hours ### 1/5 — Worst idea ever *2024-07-11, version 1.5.1* Could not be any worse stole my parcel and could not get it out. ### 1/5 — What a disaster *2024-06-26, version 1.5.1* This shonky company is nothing more than a blatant money-grab whilst providing an inferior product and service. Beware. ### 1/5 — Scam, suck up your money *2024-03-04, version 1.5.1* Used to live in apartments and they use this system to pick up a parcel that’s why I downloaded and used this apps. Now we moved to another place and never use the apps anymore but they keep charging money from me!!! Been emailing them but no solution and still get charge over nothing even when i put this review i still got charge!!!???? ### 1/5 — Miserable to use *2023-12-06, version 1.5.1* Miserable to use. Delivery drivers have no idea where to find it then they’re supposed to magically know how to use it when they do. Parcel locker state the local delivery drivers know how to use it. I beg to differ. No delivery driver has figured it out yet. Overly complicated service with poor signage and delivery drivers unaware what it’s for or how to use. Definitely does not do what it’s supposed to do. ### 1/5 — Hate the app hate the company *2023-10-18, version 1.5.1* They dupe you of your money by charging unnecessary fees and you can’t do any thing because the parcel is with them. And whilst you suss out your issues with them, the parcel remains longer with them and they charge you more fees. ### 1/5 — One Star *2023-05-11, version 1.5.1* Why do I need to download this app just to access my parcels? Horrible! ## Most praised reviews (8 highest-rated) ### 5/5 — Ross *2020-11-02, version 1.5.1* You can collect your parcel so easily by using their lockers. I hope they can install more lockers and make a new app in the next year. ### 5/5 — Excellent App *2020-08-05, version 1.5.1* My Parcel Locker is a life saver because I’m often not home for deliveries and can’t get to the post office during open hours. Customer service is great too. They helped me set up my account over the phone. Happy customer! Thanks. ### 5/5 — Excellent *2020-07-13, version 1.5.1* The parcel locker in my building is a life saver. I’m a big fan of this system. ### 5/5 — Good app. Saves time. *2020-07-12, version 1.5.1* I receive a lot of parcels so this app is very handy and easy to use. Thanks. ### 5/5 — App works well *2020-07-03, version 1.5.1* Have been using this app for just over three months in the my new apartment complex and has been a godsend during Covid-19 ### 5/5 — Great App, great service *2020-07-03, version 1.5.1* This app is easy to use. ### 5/5 — Parcel Locker *2019-12-05, version 1.5* So good not having to run to the post office to collect parcels. I can get them 24/7 from the locker in my building. Woohoo! Loving it. ### 2/5 — Needs more features *2025-07-18, version 1.5.1* I get 0 notifications when a parcels arrives. I can’t unlock the parcel box from the app. App seems pretty useless just tells me the parcel details and if it’s been collected or not. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*