# My PetSafe® — user reviews > 257 indexed App Store user reviews of My PetSafe® by Radio Systems Corporation, rated 3.70/5 from 765 ratings. - Source: https://appshunter.io/ios/app/my-petsafe/id1498476188/reviews - App overview in markdown: https://appshunter.io/ios/app/my-petsafe/id1498476188.md - Rating breakdown: 5★ 454 · 4★ 54 · 3★ 28 · 2★ 48 · 1★ 181 ## What do users think of My PetSafe®? Overall sentiment: neutral **Pros** - 🚀 Great litter box - 🚀 Convenient feeder - 🚀 Reliable product - 🚀 Excellent customer service - 🚀 Trustworthy feeder - 🚀 Excellent app - 🚀 Keeps pets fed on schedule - 🚀 Convenient for travel - 🚀 Helps with portion control - 🚀 Customizable schedules **Cons** - 🐛 Connectivity issues - 🐛 App glitches and bugs - 🐛 Unreliable app notifications - 🐛 Difficult to set up - 🐛 Inconsistent performance - 🐛 Frequent app updates required - 🐛 Expensive for the issues - 🐛 Confusing app interface - 🐛 Inability to edit schedules **Commonly reported bugs** - App freezes during setup - Feeder disconnects from WiFi frequently - App fails to save schedule changes - Feeder dispenses double portions randomly - App shows incorrect time zone - Notifications not working as expected - Inability to switch between multiple fences/boundaries **Most requested features** - Add ability to toggle meal schedules on/off - Improve app stability and reliability - Add more customization options for feeding - Provide better documentation and troubleshooting guides - Improve app notifications and alerts - Add support for more network types (e.g. 5GHz WiFi) - Integrate with more smart home platforms - Improve GPS accuracy and boundary customization ## Newest reviews (13 of 257) ### 4/5 — Works great *2026-08-08, version 1.51.1* We love the smart door, we don’t use it with the tags and haven’t tried it but the app works good and both our big and little are able to use it. ### 4/5 — Works well! *2026-07-13, version 1.50.0* Sometimes when I do an extra feed, it will double feed the cats. Other than that, I love it! ### 3/5 — GPS collar *2026-07-01, version 1.50.0* Wish for price could atleast have a find me option on maps collar falls off had to put reflective tape on it maybe other than black would be a good option ### 4/5 — Reliable *2026-06-23, version 1.49.0* I like this set up. It works really well and is simple to use. ### 5/5 — Excelente! *2026-05-19, version 1.48.0* Muy útil, muy fácil de programar, confirmar comidas y cambiar cantidades ### 5/5 — 2 labradors *2026-05-17, version 1.48.0* I have 2 huge labs that need room to run around. My collars have trained them where and how away they can roam without me having to worry about them getting hurt or running away. Totally worth the investment! ### 5/5 — Great user interface *2026-05-15, version 1.48.0* Easy to use, reliable pet feeder ### 5/5 — Does what it should do *2026-04-09, version 1.47.0* Does everything it needs to manage our cat food dispenser ### 5/5 — Excellent with one exception *2026-04-09, version 1.47.0* Love this product works perfectly for my one cat. The main problem I have is the cost of the refills that makes it very difficult very costly for a small bag of litter and cardboard box. ### 5/5 — Great! *2026-03-31, version 1.47.0* Works well ### 5/5 — Better than expected *2026-03-15, version 1.46.0* Works seemlessly. Reliable. We use at our cottage to feed feral kitties in our covered porch. I put the feeder into a plastic tub with hole cut in bottom (so foods falls through hole) with weights on tub lid to keep raccoons out. Works fantastic. Use with blink camera so I can see when to give extra food. Have had for a year and zero issues. I would love the option to “skip next meal” if I do a manual feed. ### 5/5 — Keeping Penelope Safe *2026-02-27, version 1.45.1* Has done very well exactly what we were hoping for only exception is wish the zap was a little stronger or dial up a notch. Sometimes our dog breaks thru just takes the bite and keeps going! ### 4/5 — Customer service neglect *2026-02-25, version 1.45.1* Neglectful customer service and the call back tech is very lacking ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable product *2026-08-13, version 1.51.1* Collars will seem to be working at first, then they’ll be showing an error on the fence, then if you try to correct that you end up having to wipe them out and restart all over again, which they don’t seem to want to do very easily. Not impressed ### 1/5 — Terrible waist of time setting this up. I dont have time for this. Wanting wifi password and email. *2026-08-06, version 1.51.1* What was wrong with the way previous models worked. Press the button and litter box reset itself. Why another app on my phone? I just said forget it when it couldnt find my router. App deleated. I’ll keep track myself. Smh ### 1/5 — false advertising *2026-08-01, version 1.51.0* saw the cat gps collars on sale and bought 2 for my cats. scanned the box before i bought them and the website said the subscription plan was 5.99 a month, 49.99 a year and 74.99 for 2 years. downloaded the app made an account went to start my subscription and the price was more than double what the website had said. talked to support with screenshots of the prices on their own website and they said there was nothing they could do. pretty scummy to list a certain price but when i go to checkout it’s more than double. ### 1/5 — Almost useless *2026-05-29, version 1.48.1* I have the wireless gps fence that has been almost working. I try to use it today and it tells me I have to save the fence to the collar. The same fence I have already been using for the past month. How does that make any sense? ### 1/5 — annoying *2026-03-29, version 1.46.0* At least once a week, it asks if I’m enjoying this app. of course I have to answer if I wanna be able to use the app. ### 1/5 — Please make a version for iPad *2026-03-19, version 1.46.0* I wish I could put this on my iPad, but it’s not formatted it. ### 1/5 — Bad product buggy app *2026-02-20, version 1.45.1* Bought an automatic feeder and it doesn't connect to my wifi. Terrible brand do not buy ### 1/5 — terrible products *2025-10-24, version 1.38.2* lets make our products only work with an app!! great idea - that way anyone with even the slightest issue can’t use the product. Holy stupidity batman!! ### 1/5 — Not working *2025-10-19, version 1.38.2* Bought 4 collars and the app is not working at all.. dosent send code to get started ### 1/5 — Nice, but, Unable to log in *2025-10-19, version 1.38.2* Latest update has broken the ability to log in. ## Most praised reviews (10 highest-rated) ### 5/5 — Incredible longevity and dependability *2026-08-20, version 1.51.1* I’ve had this cat feeder and used it 24/7 for the past 7 years. It’s required no maintenance and has been incredibly dependable. Highly recommend! Money well spent ### 5/5 — Works great *2026-08-15, version 1.51.1* It’s simple and reliable and no subscriptions ### 5/5 — Pet safe Smart Feeder *2026-07-25, version 1.51.0* We’ve had ours for about 3 years and it’s not once had any issue. Works amazing and such a convenience! ### 5/5 — App and feeder work great *2026-07-24, version 1.51.0* All work fine. I just wish there was an even smaller amount of nibble I could select from the list. ### 5/5 — Great Product! *2026-07-18* I love my PetSafe auto feeder, and so does my cat! I can add or delete feedings from anywhere (as long as my home wifi is working) so he always gets fed the correct amount at the right time. The unit locks through my phone app so he can’t push the magic button on top to drop extra food. I forgot to lock it once and he had three extra meals before I realized it. LOL At feeding time it makes a sound that he can hear from anywhere in the house, and he goes running for his meal. I only use it when I’m not home at feeding time, but it could be used for all meals. I highly recommend! ### 5/5 — Best Help Center Ever *2026-07-07, version 1.50.0* I was having horrible issues over the weekend and I spoke to two representatives on Monday who were able to remote into my device. They very helpful and I am very appreciative ### 5/5 — Great fence *2026-07-06, version 1.50.0* We live along a rural highway…. Got a rescue, four month old GS. We started using the Pet safe fence at 6 months… She learned quickly where her boundaries are, almost 4 acres . We charge the collar nightly and recollar her in the morning. She has never pushed the boundaries even while pursuing a wild bunny.. We are very comfortable with her maintaining distance to the road.. Great product!! ### 5/5 — Easy and informative *2026-06-26, version 1.50.0* Have had the app for over 6 months now and it sure has simplified taking care of the cats! No second guessing. Been tickled with learning more about our cats daily habits!😸 ### 5/5 — Very helpful *2026-06-18, version 1.49.0* It’s been great. Very helpful when away or needing to provide extra food. Also the setting for Gooding work very good. Really helps make feeding the cats very easy and simple so can worry about other things instead. ### 5/5 — Amazing product *2026-06-10, version 1.48.1* I have had a litter unit for 26 years. I think I maybe on my second or third. But it is a must have. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*