# My Plan Manager — user reviews > 37 indexed App Store user reviews of My Plan Manager by MY PLAN MANAGER.COM.AU HOLDINGS PTY LTD, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/my-plan-manager/id1204246634/reviews - App overview in markdown: https://appshunter.io/ios/app/my-plan-manager/id1204246634.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (17 of 37) ### 1/5 — Forgot password link doesn’t work *2020-10-20, version 3.1.0* So the service itself is pretty good, easy to see your plan and see invoices that companies have submitted for payments or make a claim yourself. The app itself is a shocker though. It doesn’t save your username or password or use face/touch ID. What’s worse is that the ‘forgotten password’ link in the app is the only way to reset your password AND IT DOESN’T WORK! So yeah, the premise is good but the execution is terrible! ### 1/5 — Hasn’t worked yet *2020-09-05, version 3.1.0* This app has never worked for me. I rang them and they said they would get there IT people to look at it. I called again and they advised to uninstall then reinstall, still does not work. You can’t even use their website as it tells you to use the app. ### 1/5 — App not working can’t read areas to submit receipts *2020-08-28, version 3.1.0* Every time I try to open the app it shuts off ### 1/5 — Never works *2020-08-27, version 3.1.0* This app needs a lot of help. If you manage to login (which requires you to enter your email and password every time even if you regularly use it) most times the app either crashes or you get stuck on a blank screen and have to start all over. If you can’t remember your password you can’t change it using the app (even though there is a link in the app) You need to use their website! The website is easier to use than this app. It also takes a long time for plan details to be updated so you can’t use the app as a basis for budget updates etc. ### 1/5 — App is useless *2020-08-14, version 3.0.6* App constantly won’t access my password, the website on the lap top works, so it’s the app that is a problem! ### 1/5 — Iphone 11 *2020-08-13, version 3.0.6* I have been waiting 3 weeks to have an issue with this app fixed.Will not open, Tried all sort of suggestions such as changing password, deleting app and closing down phone. None work. I have been told it is an Iphone 11 issue only. Made numerous phone calls and sent emails regarding this issue. It was suggested I use my laptop, however I need the app to work as I am not able to easily open and log in to my laptop. Plus the app was better to see the account in detail. ### 1/5 — Does not work just crashes *2020-08-12, version 3.0.6* Just get to the screen to logon and it just crashes completely useless ### 1/5 — App doesn’t work *2020-08-12, version 3.0.6* Why does the app not work????? ### 1/5 — It won’t open *2020-08-05, version 3.0.6* The app won’t open after the last update. I reported the issue over two weeks ago and it’s not resolved. Please fix it! ### 1/5 — First time user and not accessible *2020-08-05, version 3.0.6* I’ve downloaded and when I try to open it just crashes. Deleted and downloaded a few times and no change. ### 1/5 — Not working yet again. *2020-08-03, version 3.0.6* I love the idea of the app and how it is supposed to function, it just doesn’t work. Currently, it doesn’t even open and previously I’ve had to delete and reinstall each time I’ve needed to use it. Please fix or at least have the ability to access the account on a webpage as it currently doesn’t work on Safari. ### 1/5 — App not working *2020-07-28, version 3.0.6* App crashes every time I try to open it and has been happening for days. ### 1/5 — app crashes *2020-07-28, version 3.0.6* app crashes when i try to open it ### 1/5 — App not opening fix ASAP *2020-07-25, version 3.0.6* Since the update the app no longer opens, pls fix ASAP! ### 1/5 — New user19 *2020-07-18, version 2.1* Not as Up to date as other plan managers . No graphs or ability to see time v money spent . unable to see invoices as just black screen . Goals aren’t listed and unable to process claims through app . Needs more tech behind it considering you can’t log in online via internet . Would like to see more than my overalls balances left ### 1/5 — Could use some work *2019-10-10, version 2.1* The App really needs a serious upgrade for its usability with Voice Over and large print. ### 1/5 — Useless app *2019-08-21, version 2.1* Given that I tried to log in to the website via my phone and it directed me to the app. Fine, as long as the app is actually up and running. All i get is a blue screen with select client in the upper right hand corner. No client details nothing to click on just a blue screen. Have to say not much of a fan. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to complete update *2025-05-27, version 8.2.0* Unable to complete update. When trying nothing happens. Now I’m unable to access the app and unable to see what my balances are. ### 1/5 — App is worse. *2025-01-25, version 8.0.3* Before I updated it it had a rating of 3.5 stars and after updating it it went down to 3.4 stars and I can honestly think that it will probably go down to one star. At least the format was easy to read and understand and this format is not good. Having to click on the top left side to get a menu to get claims up is more time-consuming than it was before. ### 1/5 — When are you going to fix this? *2023-02-09, version 5.3.0* This app has had issues ever since you released it. Since the latest system upgrade started in September 2022, none of your technology has been working the way it should. Especially this app. We were promised that you would have this sorted out by the end of January 2023. Still waiting. Not good enough. ### 1/5 — Logging in *2022-09-14, version 5.2.0* I’ve had this app for many years I can no longer log into the app it only send me an email and then goes straight to the web but not in the actual app. It’s been like this for months on end fix it ### 1/5 — Has never worked for entire 1yr plan! *2021-07-04, version 3.1.0* Beyond terrible. Joined BECAUSE of the app and the MPM team talking it up when I enquired over the phone about their service. For the entire year of my plan the app hasn’t worked - doesn’t load info and can’t submit anything through it. They keep promising updates which never come to anything. And I’m always having to follow them up on the phone and you always have to deal with a different person. Over it! Changing provider. ### 1/5 — Never shows available balance. Has had a glitch for several months now. Not happy *2021-05-05, version 3.1.0* Not happy. Always crashes. Had other providers paid when they were never a provider of service to me in the first place. Glitch shows you have no available balance. FIX THIS!!!! ### 1/5 — Don’t use them!! *2021-04-19, version 3.1.0* They do not answer calls or return them. If they do their line is so full of static they cannot be heard after many attempts. They owe me thousands of dollars and I’m not getting any paid into my account. Do not trust them with your NDIS package!! ### 1/5 — Constant spinning wheel of death *2021-02-10, version 3.1.0* The app is not useable, crashes continuously - I’ve given up! ### 1/5 — Poor app *2020-11-06, version 3.1.0* I am struggling with this app. I can’t get in and then when I do the information does not come back to me. Extremely hard to navigate ### 1/5 — Updated and still doesn’t work *2020-10-28, version 3.1.0* Still completely useless on iPhone. ## Most praised reviews (6 highest-rated) ### 5/5 — New app *2021-10-15, version 4.0* * edit* the new app is great. Very happy with it I find if the app works then the categories have you scrolling for a long time . You should be able to enter key words or they have sub directories. I’ve taken to just email them, which is a shame and waste of time ### 5/5 — Really helpful app *2017-12-07, version 2.0.1* And a really helpful NDIS plan manager. ### 5/5 — My Plan Manager *2017-07-18, version 1.1* I highly recommend this user friendly app to assist and support you to manage your NDIS plan. ### 4/5 — Meets our NDIS needs *2021-09-21, version 3.1.0* Happy with the My Plan Manager app after a few months use. Meets our needs, though we do have very few providers. Would be ideal if users could upload invoices for new providers rather than emailing, but that’s also not a huge task. ### 3/5 — The more they fix it… *2025-05-07, version 8.1.0* … The more bugs. And the latest interface is just downright confusing. ### 3/5 — Due an update? *2019-05-10, version 2.1* I have generally found the app to be helpful but typically use email to submit claims. This time I tried the app and it registered that claims had been received by sending me confirmation text messages. I noticed that the app wouldn’t allow me to move funds between support categories and thought I should check with MPM staff that claims had been received as they were taking a while to process. The staff couldn’t find my claims and recommended to email them. As families are frequently out of pocket managing NDIS I hope this is resolved quickly but a suggestion to others to use the app as a guide for your remaining budget rather than as a way to transact with the company. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*