# my portal. by Dignity Health — user reviews > 159 indexed App Store user reviews of my portal. by Dignity Health by CommonSpirit Health, rated 1.50/5 from 355 ratings. - Source: https://appshunter.io/ios/app/my-portal-by-dignity-health/id1167230622/reviews - App overview in markdown: https://appshunter.io/ios/app/my-portal-by-dignity-health/id1167230622.md - Rating breakdown: 5★ 26 · 4★ 11 · 3★ 7 · 2★ 10 · 1★ 301 ## What do users think of my portal. by Dignity Health? Overall sentiment: negative **Pros** - 🚀 Messaging and appointment features work well - 📂 Able to access medical records and test results **Cons** - 🐛 Frequent login issues and endless login loops - 🔍 Difficult to navigate and find information - 🤖 App is just a redirect to the website, not a standalone app - 🕰️ Slow and unresponsive performance **Commonly reported bugs** - Unable to log in or access account - App gets stuck in an endless login loop - Incompatible with older devices and operating systems - Issues with accessing medical records and test results **Most requested features** - Improve login and authentication process - Enhance app navigation and organization - Integrate app more seamlessly instead of redirecting to website - Optimize app performance for faster load times ## Newest reviews (19 of 159) ### 1/5 — All deserves Zero stars *2026-03-02, version 102.1.22* Nothing works. Can't login. Reset password multiple times. You have one job!!! ### 1/5 — Broken *2026-02-26, version 102.1.22* simply stuck in log in loop- broken Fix it! ### 1/5 — Does not work *2026-02-24, version 102.1.22* The app does not work. I couldn’t log in even after resetting my password. ### 1/5 — Doesn’t work *2026-02-22, version 102.1.22* Was in emergency yesterday. Doesn’t show any records or information. Can’t even message my doctor. Very broken. ### 1/5 — Can’t login *2026-02-20, version 102.1.22* Only way to get my medical records is through this app. But nope can’t login. Making billions of dollars and can’t make a simple functioning app. Health conglomerates are the worst. ### 1/5 — Can Someone Update this App *2026-02-16, version 102.1.22* Can someone actually take time and update this app to a functional app. The number of times I’ve tried to log in after getting an email saying I have a message only for the app to not finish loading is insane. ### 1/5 — Would give zero if I could *2026-02-06, version 102.1.22* Can’t even log into my account. ### 1/5 — Hot mess *2026-02-05, version 102.1.22* This app is useless. I dread the moment when providers tell you to contact them through the app, because you know it won’t work. Today, I cannot even get the login screen to load. It’s incomprehensible to me how an HMO can have a public interface that dysfunctional ### 1/5 — LOGIN! *2026-02-03, version 102.1.22* I keep trying to reset my password but no matter what email I put, I do not receive anything to help me get through. I keep going in an endless circle. I had the app before so I don’t know why it’s so hard to log back in. ### 1/5 — Don’t bother loading that app *2026-01-24, version 102.1.22* Worse health platform app I have used. I’m currently using 3 other medical app with no issue, this one is a waste of time, highly frustrating. You won’t even get alerts when receiving a new message. Doesn’t even deserve 1* ### 1/5 — Worst *2026-01-20, version 102.1.22* Does not work. Worst medical app I have ever tried to use. Mayo and UChealth, etc are a breeze. But even the process of trying to set this up is a nightmare. And I’m pretty good with technology. This app should be scrapped. Never could get into it to see my medical records. Finally gave up. ### 1/5 — Login Issues *2025-12-31, version 102.1.22* I cannot log into the app, but I can log into the web version. Disappointing. ### 1/5 — App is badly broken *2025-12-10, version 102.1.22* This app is badly broken. It’s unable to differentiate between portrait and landscape modes. This alone makes it useless on ipads. Also, there is no way to access medical imaging. Sure, there’s a deceptively named “imaging” tile, but it does not allow one to access the actual IMAGES (i.e. the pictures from XRAY, MRI, CT, …). Only the somewhat useless text write-ups about the imaging are available. If you share your account with a new doctor, even they can’t see your past images. ### 1/5 — Barrow/Dignity AZ *2025-12-04, version 102.1.22* Barrow AZ ### 1/5 — Doesn’t Work *2025-12-04, version 102.1.22* Worst app I’ve ever used. If you want your lab results, you have to use their portal. Whether you try to access the portal via this app, or via a web browser, it doesn’t work. Very low quality. ### 1/5 — Time to switch providers *2025-11-12, version 102.1.22* If they are unwilling to take the time to ensure their patients remain connected without a hassle, then they have given us the perfect opportunity to switch providers. I’m not going to go to extra effort to regain access to a mediocre provider. ### 1/5 — Never been able to log in *2025-11-07, version 102.1.22* The overall rating for this app is 1.5 stars and that it too high. ### 1/5 — ⭐ 1 Star (would give 0 if possible) *2025-11-05, version 102.1.22* I use health apps for myself, my three kids, and my parents—so I’ve tried several systems. My mom is the only one who goes to Dignity, and this app is by far the worst. It’s confusing, slow, and results show up days late. Past appointments have no details, and you have to download each file just to figure out what it is. I’ve used Sutter Health – My Health Online, Stanford, and Kaiser apps—Sutter Health’s is my all-time favorite. It’s fast, organized, and easy to use. Dignity should really take notes from them and make this app more user-friendly and up to date. ### 1/5 — Useless app on iOS. *2025-11-02, version 102.1.22* Login is impossible. Submitting username and password results in an endless loop back into the login page. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to Login *2026-07-29, version 102.1.24* Like all others have stated I attempted to login and I am unable to do so even after resetting my password. Crazy that this issue still has not been fixed based on all the reviews of others having the same issue. Guess we can't view or pay our bills... ### 1/5 — For a large health system, this app is a joke *2026-07-10, version 102.1.24* The quality of this app is such a stain on the Dignity Health name. A poor online experience is the equivalent of having a dirty awning and sidewalk in front of a restaurant. It makes you very suspicious about what goes on behind the scenes if their customer-facing technology is this bad. ### 1/5 — App made by the lowest bidder? *2026-06-30, version 102.1.24* I miss MyChart when I was on the East Coast. Dignity Health should be ashamed of this app they use! The sign-in page is terrible. Doesn’t autofill password and no biometric login. Then if you are signed out due to inactivity, the app goes into an endless sign-in loop. So many bugs I can’t list them all. ### 1/5 — Login Issues *2026-06-29, version 102.1.24* As most other users have reported, it is not possible to login. It is not possible on desktop either. Google play users report the same issue. It’s almost as if they’re trying to hide shady billing practices. ### 1/5 — Can’t even log-in *2026-06-12, version 102.1.24* Everytime I log in and verify my phone number it goes right back to the log in screen. MyChart is way better but unfortunately I have to use this ### 1/5 — Can’t sign in *2026-05-20, version 102.1.24* I keep resetting my password and it still doesn’t let me log in. Can’t even test the functionality of the app like everyone is saying lol ### 1/5 — Absolute Trash *2026-05-20, version 102.1.24* Can’t even get past the log in. ### 1/5 — App does not work *2026-05-04, version 102.1.24* This application does not work. I cannot access the records on a regular computer, it prompted me to download the app. I cannot access anything on this app it does not even open once u attempt to login. Absolutely unacceptable for a large corporation to not fix this issue. ### 1/5 — Literally useless *2026-04-30, version 102.1.24* Buttons don’t work, it’s just an endless loop back to the FAQs page. I can’t actually do anything the app is designed to do. ### 1/5 — Can’t log in :/ *2026-04-15, version 102.1.24* I attempted to log in my account to possibly view the patient portal. I entered the correct log in credential from the website but just kept loading to re log in again. Need an update soon. ## Most praised reviews (8 highest-rated) ### 5/5 — Not working *2024-07-02, version 102.1.20* The app works great but it’s been out of service for over a week, Central coast California. When will it be fixed? Thanks ### 5/5 — UPGRADE is really a GREAT DOWNGRADE , not working at all😫 *2024-04-25* The portal was really working very satisfactorily before the “upgrade” adventure was launched. Now after the claimed upgrade has been done, the portal is not at all loggable, usable and useful. I am terribly sorry about it! **Developer response:** Sharaschandra, We apologize for this issue you are having with the app and we want to get this fixed for you. Please contact us at 844-274-8497 or send us a note at hello@dignityhealth.org and share your contact information so we can connect with you and resolve this together. ### 5/5 — APP IS UPDATED NEW AND IMPROVED *2024-02-28* Patient app for me has always been good even the update is great ppl who are not good with technical stuff or are good with computers will think this app is difficult when it is very self explanatory ppl just want to have their hand held and walked through step by step but I love the app **Developer response:** Thank you so much for your kind words and for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying the app. Our team works hard to provide the best experience, and it’s incredibly rewarding to know that our efforts are making a difference. If you ever have any suggestions or need assistance, don’t hesitate to reach out. We’re here to help and look forward to continuing to serve you. ### 4/5 — Update is a great improvement *2019-04-20, version 4.3.0* Now opens up on messaging which allows you to contact your doctor quickly and easily. . Looking up x-rays and labs relatively simple. Information on the app appears to correctly reflect the medical record. Was easy to print up copies of x-ray reports, but does not give you the option to print up lab tests. Had to take a screenshot and then print labs up to keep a copy . ### 2/5 — Log in experience *2026-08-05, version 102.1.24* The remember username checkbox does not work - so the user must enter the username and password every time to get into the app. Come on dev team - it’s 2026. ### 2/5 — Loading *2024-09-03, version 102.1.20* That’s all I can see when attempting to open the app and access a ct scan report for an appointment. ### 2/5 — Are the Devs even reading these reviews? *2024-06-17, version 102.1.20* Hey developers, there are a lot of one star reviews for My Portal! Mine works but is quirky. First, it will not autosense and rotate for use with my iPad. So, instead of landscape, it is portrait mode and 90 degrees off. I mean facing Mecca is good for Muslim prayer, but for an app screen not so much! This should be an easy fix as there are about a million apps that already have solved that issue. Second, while it populates my ID, it does not ask me if i want to insert a password from my Apple Passwords. Once again, this is an issue that has been resolved by about a bazillion apps, how about looking at the code and issuing an update? You can fix both of these issues. ### 2/5 — No Face ID *2021-05-25, version 102.0.3* After being required to update my password, I no longer have Face ID available. I can log in and access records typing all login info. But Face ID was so much easier. Bring it back! Why did it stop being an option? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*