# My Premise Health — user reviews > 182 indexed App Store user reviews of My Premise Health by Premise Health Holding Corp., rated 4.65/5 from 4,051 ratings. - Source: https://appshunter.io/ios/app/my-premise-health/id1274524024/reviews - App overview in markdown: https://appshunter.io/ios/app/my-premise-health/id1274524024.md - Rating breakdown: 5★ 3,276 · 4★ 222 · 3★ 79 · 2★ 64 · 1★ 195 ## What do users think of My Premise Health? Overall sentiment: neutral **Pros** - 👍 Convenient and easy to use - 🚀 Quick and responsive - 💯 Excellent care and service - 🥰 Friendly and helpful staff - 📊 Comprehensive health information **Cons** - 🐛 Buggy and unreliable app - 🤖 Poor customer service and support - 🤔 Confusing and unintuitive interface - ⏱️ Slow and laggy performance - 🔒 Privacy and security concerns **Commonly reported bugs** - Inconsistent app behavior across devices - Inability to view past appointments and messages - Glitches in scheduling and waitlist functionality - Incorrect or missing medical information - Frequent app crashes and freezes **Most requested features** - Improved appointment scheduling options - Integration with Apple Health and other health apps - More customization and personalization options - Enhanced messaging and communication features - Streamlined billing and invoicing process ## Newest reviews (13 of 182) ### 2/5 — Irritating *2026-05-08, version 11.6.5* Getting medical information is great, but trying to put in card information to pay a bill is beyond frustrating. The app doesn’t totally crash. Every time you get your card information partially entered in. ### 5/5 — The professional care and efficiency of my care *2026-03-12, version 11.6.5* My care has been the best I’ve ever had. The PA is amazing, she is very knowledgeable and if need be, she will do the work to get the answers needed. The staff and nurses flow as a team, they jump in to help when needed. They make me feel like I am the priority and my care is #1. I have never felt rushed pushed aside or unheard. My care is in great hands and I truly appreciate and thankful for that. ### 5/5 — Game changer. *2026-01-18, version 11.5.2* I rarely visit the doctor even when I should. My Premise Health puts me in touch with a real doctor in the most convenient way. From my home on the phone. Love it. ### 5/5 — Dr. Yager and Vicki *2026-01-15, version 11.5.2* Staff is always friendly, helpful and professional. ### 5/5 — Love It! *2026-01-15, version 11.5.2* I love the ability to set my own appointments, send messages to my doctor and review my test results. I love, love, love premise health. ### 5/5 — Soo helpful! *2026-01-13, version 11.5.2* Love this app, this facility, these providers, their service. Truly amazing! ### 5/5 — Easy App *2026-01-02, version 11.5.2* I love how easy it is to use this app and to find all my information quickly!!! ### 5/5 — Health Center Review *2025-12-29, version 11.5.2* Love the Location and set up,all the Specialist are easy to talk too and understanding. I tell every carpenter I know to go there. 10/10 ### 5/5 — Upper back and chest pain *2025-12-11, version 11.5.2* EXCEPTIONAL!!!! My upper body ached so bad! Dr. Bethany listened to me, while observing my breathing. She diagnosed my symptoms and prescribed medication at 7:30 am this morning. I went in her office barely walking straight. It is now 11:30am. I’m walking like a soldier. Thank you so much. I really appreciate your service. ### 3/5 — Lacks Luster *2025-12-10, version 11.5.2* Not a user friendly app. It's difficult navigating to past messages and visit notes. I do not like messaging through this app at all. Make it more user friendly and easier to navigate. ### 2/5 — Folks who are on COBRA can’t send private messages to providers anymore *2025-11-25, version 11.5.2* I think this is a bad choice. Not sure if this is employer enforced. But I can’t tell sensitive information to the front desk lady to forward to the doctor. This is unethical and bad IMO ### 5/5 — Lovin' this service!! 🥰 *2025-11-25, version 11.5.2* The My Premise Health Team are great! My husband and I greatly appreciate them so much! Everything is convenient and very pleasant and their professionalism in what they do is truly a blessing! We go to Dr Malcholm Patchel and his team. They are awesome group of professional staff and the Nurses are truly wonderful! We never have experienced any issues or any problems in all our 20 + years attending with them! Although there is a new name; the service is still great and convenient. Thanks so much you guys! Whenever we went to other locations they did well but we are truly satisfied with service he provides and the location works for us! Dr Patchel goes over and beyond to provide care for you more than my primary doctor does! The Nurses are awesome as well! They go over and beyond helping us as well! We couldn't ask for anything more! Truly a blessing to have them available for us! 🥰 ### 4/5 — Scheduling *2025-11-21, version 11.5.2* Options to schedule at least 4 Behavioral Health appointments instead of 1. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dated, clunky UI *2026-06-04, version 11.6.5* Love my doctor, but the app’s UI is super dated. It feels like I’m going back 15 years. Not sure if this is due to their Epic integration (the logo in the top right adds to the dated feeling) or what, but One Medical offers a much more pleasant digital experience. ### 1/5 — no apple health connection *2026-06-01, version 11.6.5* that ### 1/5 — Poor design *2026-04-14, version 11.6.5* This is an extremely poor design. Whoever built it is living in 1995. There is no user design at all. Not intuitive. Extremely clunky. It needs massive simplification and redesign ### 1/5 — Not useful *2026-02-18, version 11.5.2* So many bugs, can’t even sign up and won’t tell me why ### 1/5 — Slow *2026-02-16, version 11.5.2* App is slow, every page takes a long time to load. Also the patient history questionnaire is extremely tedious. No need to ask me 100 questions when I saw the same provider a week ago. ### 1/5 — Glitchy app *2025-12-22, version 11.5.2* Very glitchy app. Been trying to change pharmacies for weeks but constantly crashes and won't let me. ### 1/5 — Fails to schedule appointments *2025-12-15, version 11.5.2* The app fails to communicate with the doctor’s office resulting in false appointments ### 1/5 — Response terrible *2025-09-23, version 11.3.2* Horrible service ### 1/5 — Unworkable piece of trash *2025-09-18, version 11.3.2* This app is slow and barely functions. Its so bad i went back to just paying another provider out of pocket because i couldnt book the appointment i need and my employer only pays for this one. ### 1/5 — Scheduling *2025-08-21, version 11.3.2* Scheduling isn’t working. Very inconvenient ## Most praised reviews (10 highest-rated) ### 5/5 — Premise app *2026-08-11, version 11.7.4* Thank you for making the app so easy to use! And for the prompt answers and ways clinics respond to questions and the convenience of being able to see medication, lab work and appointments! ### 5/5 — J *2026-06-09, version 11.6.5* Seamless, simple, and incredibly helpful! ### 5/5 — Easy to use *2026-04-21, version 11.6.5* Thankful for a place to look over my health issues and what to do moving forward. ### 5/5 — Excelente servicio *2026-04-20, version 11.6.5* Todo el personal es muy atento!!! Prestan un excelente servicio ### 5/5 — Staff and Facilities *2026-04-19, version 11.6.5* Awesome Staff and clean facilities ### 5/5 — Provider Care *2026-04-16, version 11.6.5* Carly was absolutely the most thorough and genuine provider I have ever seen. She listened to my concerns and talked about issues that other providers never validated. I am disappointed in myself for not coming here sooner, but extremely grateful I am here now. My results, medications and orders were delivered faster than I have ever experienced as well. I truly appreciate Carly and her care. ### 5/5 — Amazing *2026-04-08, version 11.6.5* Everyone did an excellent job and the blood work was spectacular. I didn’t even know she stuck me. That’s how good she was. Thank you. This comes from a person that has struggled with small veins are rolling veins. She’s great. ### 5/5 — Friendly staff *2026-04-02, version 11.6.5* Monthly allergy shots ### 5/5 — Thank you! *2026-04-02, version 11.6.5* Thank you for helping me with my healthcare needs! ### 5/5 — Simple and straightforward *2026-04-01, version 11.6.5* All information on my health analysis are explained in simple terms to make it easy to understand. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*