# My PT by PureGym — user reviews > 22 indexed App Store user reviews of My PT by PureGym by Blink Holdings Inc., rated 2.10/5 from 35 ratings. - Source: https://appshunter.io/ios/app/my-pt-by-puregym/id6749448422/reviews - App overview in markdown: https://appshunter.io/ios/app/my-pt-by-puregym/id6749448422.md - Rating breakdown: 5★ 9 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 24 ## What do users think of My PT by PureGym? Overall sentiment: negative **Pros** - ⭐ Works good **Cons** - 🚫 Horrible app - 🚫 Terrible app - 🚫 Impossible to book - 🚫 Unable to purchase single personal training sessions - 🚫 Inefficient with two apps - 🚫 Doesn't work - 🚫 Trash **Commonly reported bugs** - Logs out frequently - User information not registering - Unable to access the app **Most requested features** - Merge the two apps into one - Improve booking experience - Allow purchasing single personal training sessions ## Newest reviews (7 of 22) ### 1/5 — 2 apps same gym *2025-09-05, version 6.2.1* It's unnecessary that we need two apps for the same gym. ### 1/5 — Ridiculous *2025-08-28, version 6.2.0* To have two separate apps for one gym is ridiculous. You need one to check in. The other to book a session the old app was much better. ### 1/5 — Welcome to Whoville! *2025-08-24, version 6.1.0* How not to do everything by Boink Fitness’ ### 1/5 — App doesn't work *2025-08-23, version 6.1.0* Terrible app! No access means no personal training sessions. Please fix this ASAP! ### 1/5 — Trash *2025-08-21, version 6.1.0* Terrible app made my dumb corporate idiots ### 1/5 — The app doesn’t work *2025-08-21, version 6.1.0* I don’t think you can book online either. They took a bad system and made it worse: ### 1/5 — It doesn’t work! *2025-08-16, version 6.1.0* Absolute trash app, I can’t even access ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t use the app! *2026-07-12, version 7.3.0* Trainers did not confirm the appointments and the app still charged me for the missed appointments even when I stil showed up and said unconfirmed. please do not use this. ### 1/5 — Horrible app *2026-06-03, version 7.1.9* I feel bad that I cannot give it 0 starts!! It doesn’t let you see reviews, a trainer’s schedule, or pretty much any information about them. Maybe I need to buy a subscription / sessions first, and if that was done intentionally, that honestly makes the experience even worse ### 1/5 — It’s 2026 there are no excuses to no be integrated with Apple Wallet *2026-01-26, version 6.8.9* This is just ridiculous c’mon guys. It’s so stupid to take 60 seconds to find the QR code when it could just be integrated into the wallet and auto refresh there (yes it can do that) stop being lazy and make it work, everyone else does! ### 1/5 — They didn’t even QA this *2025-11-10, version 6.8.8* I can’t log in and I can’t email cause it’s still the Blink email that doesn’t exist ### 1/5 — Support email doesn’t work *2025-11-03* My phone number has not changed and verification doesn’t work. The email for support is incorrect. This app is terrible. ### 1/5 — Horrible. *2025-10-31, version 6.5.3* This app was designed and developed by someone with no experience at all. It is not intuitive and you cannot do anything in it. I want to cancel my membership because this has been such a nightmare and I can’t do it through this low-budget, messy application. I don’t know where to cancel. ### 1/5 — PT App by Pure *2025-10-28, version 6.5.3* The app stinks. It is impossible to book Please fix it! ### 1/5 — Horrible. Terrible app. Terrible company *2025-10-17, version 6.5.0* Literally everything Pure has done since taking over Blink has made things worse. Having two apps is just stupid. This app logs me out every after almost every use. Added to the pain, is that I have to do a several step workflow after every workout. How do you corporate idiots think it’s a good idea to shift the burden to the customer after every session just so you can micromanage your trainers? It’s like you asked ChatGPT do the cliff notes summary of McKinsey consulting worst practices and applied them to this gym. ### 1/5 — Terrible *2025-10-08, version 6.5.0* Unable to purchase single personal training sessions. Also the price increased. ### 1/5 — Inefficiency *2025-09-06, version 6.2.1* This could’ve been merged into a single app being that the regular blink app has limited information anyway. I feel for the people w/ limited storage on their devices. Plus, my information isn’t even registering in this app. So, I can’t even login to book my training sessions. ## Most praised reviews (5 highest-rated) ### 5/5 — Great trainers *2026-02-11, version 6.8.9* The personal trainers at the Chelsea location are really great. Miguel, Macy, Michelle, and the new guy Vinny. They work really hard and are super nice and personable with their clients. ### 5/5 — Great App Great Trainers! *2026-02-09, version 6.8.9* The app is useful to help me book my sessions directly instead of texting and make any changes! ### 5/5 — Game changer *2025-11-24, version 6.8.9* The transparency, quality, and ease of use are phenomenal. I can book sessions, pay for training, track my progress, and communicate with my trainer effortlessly. Hands down the best app in the business. ### 5/5 — Great App/Great Gym! *2025-11-03, version 6.5.3* I was at the concourse village location and the managers there helped sign me up for the app. The app is great and I haven’t had any issues since downloading and logging in. My PT Roberto at CVW is amazing and the managers Skylar, Wilfred and Lorena are always there to support! Love this app and my gym! Can’t wait for the new machines and other upgrades!!! ### 5/5 — Works good *2025-08-22, version 6.1.0* Does what it says it does --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*