# My PT Hub — user reviews > 396 indexed App Store user reviews of My PT Hub by Fitii LLC, rated 4.10/5 from 1,859 ratings. - Source: https://appshunter.io/ios/app/my-pt-hub/id1473947709/reviews - App overview in markdown: https://appshunter.io/ios/app/my-pt-hub/id1473947709.md - Rating breakdown: 5★ 1,244 · 4★ 127 · 3★ 176 · 2★ 140 · 1★ 172 ## What do users think of My PT Hub? Overall sentiment: neutral **Pros** - 👍 Easy to use - 📚 Helpful exercise videos - 🔍 Detailed exercise instructions - 📊 Tracks progress well - 🤝 Good communication with trainer - 🌟 Excellent app overall **Cons** - 🐛 Glitchy and buggy - 🕰️ Slow and unresponsive - 🔍 Limited exercise library - 🔍 Difficult to navigate - 🔢 Inaccurate calorie/nutrition tracking - 💾 Data loss issues **Commonly reported bugs** - Workouts not saving correctly - Sync issues with Apple Health - Incorrect date/time display - Crashing and freezing during use **Most requested features** - Ability to edit and delete past workouts - Improved calendar and scheduling features - Better integration with other fitness apps - More customization options for clients - Automatic weight/rep tracking ## Newest reviews (10 of 396) ### 4/5 — Trainer *2026-08-24, version 2.4.16* Overall, I’ve had a great experience with this app the last two years and I appreciate the updates. My clients really like it. I hope to continue to use this app for my training career! ### 4/5 — Jogging Speeds *2026-08-14, version 2.4.14* Really like the app, but since the update 3 weeks ago, I can no longer log a speed of .5 when jogging, it comes up as an invalid entry and wants a whole number! Please can this get looked into? Thanks ### 3/5 — App features *2026-07-09, version 2.4.11* I find the app useful for working with my PT as they can see what I’m doing what I’m eating etc however the features such as regular meals don’t update accordingly from Week to week, I also find that setting templates for meals is difficult to navigate and should be improved ### 2/5 — Okay but not worth it *2026-02-23* I used this app when I started out and it was great for the price due to my client pool being small. Although I quickly realized why this app is so much cheaper than other fitness apps. The workout builder is frustrating and clunky. The nutrition programming is difficult to use and logging food for my clients was a constant complaint I got. There is no automatic workout or rest timer. You have to start the time independently and there is not difference between the work timer and rest timer. Meaning if you have programmed a 30sec set of body weight squats with a 20sec rest interval, you have to hit the timer button set it to 30sec let it complete. Then hit it again reset it to 20secs and start that timer. Then repeat that for every single set. It was not functionally easy and detoured me from programming timed workouts or exercises. I submitted trouble tickets several times with a blanket response of “yea that’s a problem” or “thanks for your feedback”. But no resolutions or real contact. The only contact I’ve had that’s consistent is when I decide to cancel my membership only to find out that I can cancel till a year is up from when my subscription started. Now this is month to month and the frustration comes from being offered a lower grade subscription instead of cancelling, rejecting it cause I wanted to be done, then now being forced to pay full price till this year is up. I asked to be put on the lower tear of subscription till my membership is done, since they won’t let me out of it. And they have said it’s now not available and doesn’t apply to me. Keep in mind I still have my subscription active till this year portion is up! In short I don’t recommend because there’s better apps out there and the admin team is not helpful and ignores you till you try to cancel the account. ### 3/5 — Just okay *2026-02-16, version 2.3.0* it’s good for a community and working with a remote personal trainer, but it’s horrible for logging workouts and finding logged body measurements. On more than one occasion, the app has lost all of my logged exercise exercises sets, and reps just when I was almost done with my workout. Also, I have logged body measurements that I can never find so I’m switched to an app called Hevy. It’s easier to use. I haven’t lost any workouts. I can find my previously stored body measurements. A bunch of other nice features like being able to log my sets and reps on my Apple Watch and the fact that it will automatically start the rest timer a set. My PC Hub really needs to step up its game ### 3/5 — Great when it works *2026-01-13, version 2.2.15* I was really excited to start using this app, however it has crashed out a few times, once or twice it’s lost my entire workout and another time it refused to submit it. It also added in an exercise I wasn’t supposed to be doing… At least it’s interesting! I’m very much hoping these are teething problems because it is a really useful app. ### 4/5 — Helpful *2025-06-30, version 2.2.3* Advice on weights would help, but all was gentle. Build for my first time ### 3/5 — Handy but with annoying aspects *2025-05-18, version 2.2.1* I’ve used it for two years as part of a coaching programme. Features that still aggravate me on the nutrition side: The search for meal templates often requires re-entry of words and deleting letters before it starts Earlier bugs kept losing my templates from the app so I recreated them, now that is fixed I have three or four versions of every meal and can’t delete them without logging on to the browser When I load the same meal twice in a day both instances disappear especially if I try editing one ### 4/5 — Fantastic app *2025-04-27, version 2.2.0* Loving the app, so easy to use. I wish there were more updated exercises, but love that I can easily add custom exercises if I can’t find what I am looking for. ### 5/5 — The best workouts *2025-04-21, version 2.2.0* This app is helped me so much. I’m so grateful for it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy *2026-07-25, version 2.4.14* I don’t have screen sensitivity issues with any other app. Drives me mad. Apart from that it ‘works’ well and keeps me in check with my PT. ### 1/5 — Horrible *2026-06-22, version 2.4.8* It’s a horrible website ### 1/5 — Can’t upload pics *2026-06-08, version 2.4.7* Can’t upload pics anymore ### 1/5 — Watch app does nothing! *2026-05-19, version 2.4.1* Been using this (at request of my coach) for months now and have never got it to successfully log a workout using the watch app. When you click save it doesn’t actually save it or log it to your account. The timer stops your music when it goes off since last update. The timer doesn’t start itself like every other workout app does either when you mark a set as done. I’ve found the syncing with third party apps to be very temperamental too. Only about 1/3 of my fitness pal entries get synced and even less than that for my Apple health… clunky UI too. Definitely wouldn’t recommend using this app unless you, like me, are made to by a PT. ### 1/5 — New Update Stops Music *2026-05-09, version 2.4.1* Worked well before, the latest update stops my music the whole time I’m on the app. It’s very frustrating ### 1/5 — Broken not useable *2026-05-08, version 2.4.1* Why is that every time I open the app after installing it I have to delete and reinstall the app. Like I get a white screen and have to use chrome to access my information for my account and it’s so annoying this bug cause it’s repeated and nothing works only option is to reinstall each and every time I want to use the app fix this man ### 1/5 — app makes my music pause *2026-04-22, version 2.4.1* I have enjoyed this app, but after the most recent update every time I log something in the app, or the timer finishes, or if i switch out of the app and then back to it, it pauses my music. it is very frustrating to have to constantly restart my music during a workout. I cannot find a way to make it stop. I gave up on music for the last half of my workout. Hoping the issue is fixed soon. ### 1/5 — Progress Lost Mid Workout *2025-12-29* My PT Hub is a very frustrating app to use. The main problems are related to the functionality of the app. To begin with, the app tracks your history of workouts and weights, which is great, but really struggles to load that information. You’ll often wait 30 seconds or more for that history page to load, leaving you to slow down your workouts for that reason. My main problem, which seems to have gotten worse since the last update, is that the app will close on its own and delete your current workout. Mid-workout, I’ll often go to another app to adjust my music or otherwise. Once I go back to My PT Hub to log my workouts, I’ve found the app refreshed and deleted my current workout. I have to go back, restart the workout, and try to remember the weights I used for each lift. If my trainer didn’t use this app, I would never use My PT Hub. Don’t use this app unless you have to. ### 1/5 — Horrible Customer Service *2025-08-24, version 2.2.8* Don’t waste your time submitting issues to be resolved within the app - the customer service is absolutely awful, they will waste hours & days asking dumb questions while not even looking into the problem & submit an email back to you with a note - I will wait for your response (to this stupid question) meanwhile they’re doing nothing!!!! ### 1/5 — Support is God aweful *2025-05-02, version 2.2.1* I used this app for years. The functionality was ok but for what I needed it wasn’t enough, it also got buggy and the support was not good. At one time the support was good but it progressively got worse for what reason I don’t know. So I cancelled and they claimed I owed them for the remainder of the year. I signed no such contract and I paid them thousands over the course of years, but here they are still taking money from my account. If you don’t want a hassle avoid this company. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-05-18, version 2.4.1* Great app, easy to use and track workouts and personal bests. Latest update cuts music when timer ends. Please fix this bug. ### 5/5 — Workout Review *2025-12-18, version 2.2.14* Awesome ### 5/5 — Sick app *2025-12-17, version 2.2.14* Best app ever ### 5/5 — Very good app *2025-12-07, version 2.2.14* This app is amazing. Works perfectly fine and has no bugs ### 5/5 — PT app! *2025-09-15, version 2.2.9* The best App!!! ### 5/5 — Personalized, Fun, and Effective Training with Ketsy Santiago on My PT Hub *2025-08-12* Training with Ketsy Santiago through My PT Hub has been an amazing experience from start to finish. She truly took the time to understand my needs, my goals, and even my weakest areas so we could work on them effectively. Ketsy was always reachable, checking in on me regularly to make sure I was staying on track and feeling supported. Each workout she created became more challenging over time, but also more fun, which kept me motivated and excited to show up. One thing I really appreciate is how adaptable she is—Ketsy works with people of all ages and always has a plan tailored specifically to each client’s abilities and goals. She knows exactly how to push you in the right way, while still making sure you feel comfortable and confident. Using My PT Hub alongside our training made everything even easier. I could quickly see my workout plans, track my progress, and communicate with Ketsy whenever I needed to. The reminders, clear instructions, and video demonstrations in the app kept me consistent and focused. Overall, I would recommend Ketsy Santiago to absolutely anyone looking for a trainer who is knowledgeable, caring, and results-driven. She’s not just a trainer—she’s a true motivator and partner in your fitness journey. ### 5/5 — First time user *2025-08-11, version 2.2.7* Love it. So easy to use, and so valuable ### 5/5 — Terence My PT Hub Review *2025-05-30, version 2.2.3* Excellent app, as a Personal Trainer the My PT Hub App makes it easy for me to manage my clients. It is a professional service, highly recommend using it if your a PT, Coach, Nutritionist or anyone working within the Fitness Industry. ### 5/5 — Love the app! Great customer service too! *2025-04-30, version 2.2.0* Brisbane PT here! I loved the app as a client so now that I am a coach it is great to be able to grow while using a familiar app! It is as easy to use as a coach as it is as a client! I asked support to help me with some things and they were onto it asap and went out of their way for me. So happy! 5 stars all the way ### 5/5 — Variety of workout moves, mixed it with some 80s hip-hop *2025-04-23, version 2.2.0* I very much enjoy the variety as I get bored easily, and Trainer knows it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*