# My Pub — user reviews > 41 indexed App Store user reviews of My Pub by STONEGATE PUB CO LTD, rated 4.27/5 from 994 ratings. - Source: https://appshunter.io/ios/app/my-pub/id1516253828/reviews - App overview in markdown: https://appshunter.io/ios/app/my-pub/id1516253828.md - Rating breakdown: 5★ 684 · 4★ 118 · 3★ 65 · 2★ 33 · 1★ 94 ## What do users think of My Pub? Overall sentiment: negative **Pros** - 👍 Convenient ordering - 👍 Easy to use - 👍 Relaxed atmosphere - 👍 Friendly staff **Cons** - 🐛 Buggy app - 🤔 Confusing navigation - 🤔 Lack of customization options - 🤔 Excessive personal information required - 🤔 Complicated ordering process - 🤔 Unreliable booking system **Commonly reported bugs** - App crashes during registration - Incorrect card details entered - Unavailable items shown on the menu - Location services not working properly **Most requested features** - Add 'bar' option for ordering - Allow ordering without an account - Improve search functionality - Add notes/allergy options - Streamline the ordering process ## Newest reviews (10 of 41) ### 4/5 — Needs work *2024-10-21* The buttons aren’t buttons… they need to look like buttons. Very involved to just place an order **Developer response:** Hi Johnny, which buttons, or areas, are you referring to? ### 3/5 — First time order took a bit of time *2024-09-17* Lots of questions, difficult to sort out what is required versus optional. Menu selecting was nice, however, no way to ask for something like a glass of water. **Developer response:** Thanks for the feedback, we’ll take that on board, glass of water is a great idea. ### 3/5 — Don’t rely on your booking. *2023-09-20* As with all sports bars they are busy when the big games are on. In anticipation of that we booked a table for two. On arrival we were shown to our table, where the member of staff found someone already sitting. We were told to wait whilst the finished eating but whilst waiting we were told there’s another table. It was so tight between the seats we couldn’t sit down so we asked for another table. Eventually we were sat at a large table in the main area with a large group who was watching a totally different game to the one we came to watch, and could have watch on the TV right in front of the table we were meant to sit at. The moral of the story is, sit where you like because apparently, they’d rather mess you around when you’ve booked, than move someone who hasn’t. **Developer response:** Hi Dan, We’re really sorry to hear you’ve had this experience, would you be able to let us know which pub you were at on appsupport@stonegategroup.co.uk so we can pass on the feedback to the site? Thanks. ### 2/5 — Finding my pub took forever *2023-08-26* The app goes through a list of every pub on the app via a scroll wheel. It’s not possible to use a keyboard to search and filter. The pub I use was under a different name so it took forever **Developer response:** Hi Jimbo, yes the app has a search function so you can type and filter on the pub you’re looking for. As well as location based search and map view function. Thanks. ### 3/5 — Easy to use but a few tweaks needed to improve the user experience *2022-05-02* Scroll bar for the location selection contains too many entries. The dev’s should consider allowing users to type their location or scrolling. Not all offers from the menu in the pub where reflected on the app. There was no Daily Deals section. I would also recommend allowing users to search for drinks without having to come out of the Food menu (similar to how the Wetherspoon app works ;) ). Food & drink selection was easy to use & customise. Registration and Payments process where also both simple and easy to use. ### 2/5 — Debit card scan issue *2021-07-20* I went through the whole process of ordering and putting in personal details and when I reached the point of entering my card details I chose the scan. I tapped on pay the amount owed and my order was declined. After three more attempts I noticed the scan of my card had entered the wrong expiry date. And only when I changed it manually did it accept it. So after 30 minutes of arriving at the Town Crier my order went through. Such an inconvenience ### 2/5 — Eliminate the sign up… *2021-07-07* And it’s perfect. Really annoying to have to make an account with a strong password. ### 5/5 — Always friendly *2021-07-03* Always very friendly staff and always accommodate to our needs. Always fitting us in last minute very helpful and friendly. ### 2/5 — No *2021-06-26* It’s terrible. I hate our times. ### 1/5 — Waste of time! *2021-06-19* Downloading an app just to order is a bit unnecessary - why not just use a browser?! Then an extensive account creation process.. then to find not all drinks are available, but you order a generic drink so the staff then have to come and inform you what’s available and then fetch the drinks!! When it came to the next round, that person refused to go through this so we moved on! Heard other tables complaining too! Think of the customer journey and make placing an order simple rather than like applying for a bank account!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2025-02-07* The amount of inhibiting steps to just order a beer is just unacceptable. Just let it go. Do another business ### 1/5 — Complete Disaster *2024-12-14* Took more than 20 Minutes to go through the process to order food and drink, downloading app, providing all personal information including date of birth, gender etc. Totally ridiculous and not competitive with other venues where you can tap qr code and order instantly. ### 1/5 — Terrible service *2024-09-29* Terrible service - no staff or ability to purchase manually **Developer response:** Hi, sorry where were you visiting? ### 1/5 — It's hard to use. It's not very self explanatory and the instructions are unclear. *2024-09-05* The app wasn't working and the search engine was not working either. It took me 5 minutes to download the app and another 15 min. to sign into just to pay **Developer response:** Hi, sorry to hear this, is there anything in particular you had an issue with on sign up? Or navigating the app in general? ### 1/5 — Privacy Policy Email Spam *2023-10-22* I downloaded this app to be able place orders at my local pub. It proved to be not very usable and I ended up going to the bar to order instead. I then forgot about it. However, over the past several days I’ve received numerous “privacy policy” update emails from what appears to be every brand associated with this app (although not from pub I registered for). This spam is is ridiculous and kind of ironic. I’m not sure I consented to receive emails from every man and his dog! It certainly doesn’t instil any confidence that my privacy is being respected. ### 1/5 — The Worst APP on the world? Yes. *2023-09-06* Does NOT work. **Developer response:** Hi Alexandre, would you be able to send some more detail to appsupport@stonegategroup.co.uk so that we can look into whatever went wrong for you please? ### 1/5 — No guest option *2023-06-24* Don’t make me share my email address to order a burger. Finding my favorite pub in the list of 500 pubs with no search is a disaster. After you finally order, the bar tender has to walk over and ask questions about everything you ordered. The app is a joke. I’ll order at the bar. **Developer response:** Hi Go cardinals2011 - sorry you’ve had a bad experience, we do have a guest checkout option but we still legally need to ask for your email address so we can send a receipt somewhere. The pubs list does have search, map and optional location based pub finding in case that helps in the future? I’m not sure why the staff had to come over but if you wanted to reach out to appsupport@stonegategroup.co.uk with more detail we’d love to look into it? ### 1/5 — Just doesn’t work *2022-08-31* The app forces you to pick a table number, yet neither it nor the restaurant itself seems to have any way to figure out which table is which. On top of that, the credit card scanning feature doesn’t even work no matter how clearly you display your card. So, you end up having to order the *gasp* normal way, through waiters. Imagine that. Yet another example of trying to use an app to “solve” a problem that doesn’t exist. ### 1/5 — The Merchant Exmouth *2022-05-30* My wife ordered the Fish Pie - it was absolutely inedible. When the Mgr came round and asked us how are meals were my wife said him she was really disappointed. We added we were not expecting fine dining but for £12 we did expect better than this though - he told us it was pre packed “all we do is put the lid on it”. Potatoes were microwaved within a inch of their life. Absolute crap - no offer of a reduction, my wife only ate a few mouthfuls of it. Now off to find something for her to eat!!!! We live local - We will definitely not go there again. ### 1/5 — Why *2022-01-22* Why do I always have to download an app ## Most praised reviews (10 highest-rated) ### 5/5 — Improvement *2025-01-07* You can only use the app if you are ordering to a designated table number - the other day I sent through a drink to a friend who I knew was at the bar - I used a table number, ordered and paid for a drink but had to call him to ensure he told the staff it was for him - why can’t a ‘bar’ option be added with a name option? Example ‘lounge bar - for Gary’ ### 5/5 — Could not be simpler *2024-12-09* Wandered around Ipswich and popped into The Plough for a 'something to eat'. Scanned the barcode using my camera, tapped the link, downloaded the app, ordered and paid from my table - simple as that. ### 5/5 — Very convenient! *2023-10-14* The user interface is top notch and it was easy to download and use while visiting a new London restaurant on vacation with my parents. **Developer response:** Thanks very much for the feedback Sam! ### 5/5 — Quaint pub *2023-09-16* Easy to order, relaxed atmosphere and lots of TV’s to watch sports. **Developer response:** Thanks! ### 5/5 — Feedback.. *2023-02-19* Hiya.. I would like to say Yates in Printwork is a really nice pub to go in to and have abit of quiet time. The night life in here on a Friday and Saturday is really good but sometimes need to put the heating on abit and not the fans. But over all my feedback is am really happy with the service and customer service I get from all staff…. 👍👍👍👍👍👍👍👍👍 **Developer response:** Thanks very much for the great comments StephenHollieTommy777!! ### 5/5 — Review *2022-07-06* I found this pub to be absolutely quintessential to my day, I have a shot every morning just to start the day, their food is spectacular and the service is always with a smile, highly recommend to anyone in need of a loyal, friendly local pub. Peace out ### 5/5 — Best Sports Pub in London!!! *2022-04-24* Great ambience, great food, great people! ### 5/5 — Quick and easy *2022-03-13* Works as good as you would expect it to and being able to check out as a guest instead of signing up is a great option. ### 5/5 — Metropolitan Bar review *2021-12-02* The Metropolitan Bar in Uxbridge is a very cosy friendly pub in Uxbridge with great service, very good food menu and very friendly and accommodating bar staff, it’s always a pleasure to be here and very comfortable with plenty of tv screens also to keep an eye on your favourite sports team. ### 5/5 — Rugby, Good Beer, Good Food *2021-10-30* The City Tavern caters for both Rugby & Football at the same time. You can even book your own table in a booth with its own tv screen. Quick table service via a very simple phone app completes the unique experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*