# My Republic Bank — user reviews

> 54 indexed App Store user reviews of My Republic Bank by Republic Bank, rated 4.80/5 from 11,643 ratings.

- Source: https://appshunter.io/ios/app/my-republic-bank/id1478154358/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-republic-bank/id1478154358.md
- Rating breakdown: 5★ 10,420 · 4★ 691 · 3★ 226 · 2★ 82 · 1★ 224

## What do users think of My Republic Bank?

Overall sentiment: negative

**Pros**

- 🚀 Mobile deposit
- 👍 Friendly staff
- 💡 Zelle integration
- 🔒 Secure banking

**Cons**

- 🐛 Perpetual bugs with mobile deposit
- 🐛 Frequent log-outs
- 🐛 Unreliable transaction tracking
- 👎 Unprofessional and rude staff
- 👎 Confusing and difficult to navigate app
- 👎 Removed useful features

**Commonly reported bugs**

- Crashes on mobile deposit
- Login issues and password reset problems
- Incorrect balance and transaction display
- Region-based download restrictions

**Most requested features**

- Dark mode option
- Ability to change displayed name
- Improved transaction history and labeling
- Better integration with external accounts

## Newest reviews (11 of 54)

### 2/5 — Perpetual Bug when Depositing

*2024-02-21*

I cannot reliably deposit checks via mobile because either the camera outline is offset and requires multiple captures of the check to fit and become readable or the app signs me out after each shot of the check, never getting to the completion of the deposit. 
I continue to be met with the solution of deleting the app and re downloading which is a major BUG. Please fix these very basic UX issues. As a customer you give no other choice but to use this very buggy app.

**Developer response:** Oh no! This isn't right. Since we are unable to identify you with this username, please give us a call at 888.875.2265, reference this review, and ask to speak with our Digital Channel Manager. She will be able to help troubleshoot and get this working properly for you!

### 4/5 — Problems being logged out

*2023-10-15*

In certain areas within the app, I get automatically logged out. This typically happens when I’ve tried to use Zell or money transfers I’ll get to the point where I enter all of my information hit the next step and then it brings me to a login screen. I enter my credentials again and it brings me back to the initial screen like I just logged in and haven’t been doing anything prior to that. This is not a new problem. It’s been going on for at least four months and is still an ongoing problem

**Developer response:** We appreciate your feedback and we would like to gather more information. Please contact us 888.875.2265 so we can help troubleshoot.

### 3/5 — Staff

*2023-10-04*

The Bank is convenient to my location. On the other hand I had several bad experiences with the staff. Very unprofessional and rude staff. They need more inservice on customer service. I also applied for a secured credit card during the time I was trying to repair my credit, I was denied although I had more than enough money in my account. I sense some prejudice in that establishment.

**Developer response:** Thank you for your feedback. We would like to hear more about your experience; please contact us at 888.875.2265.

### 3/5 — Bank to Bank transfer error in new app

*2022-06-23, version 20.2.0*

I have a business checking account and service at the Republic bank has always been great. However, this is a review for their recently updated banking app.
Bank transfers to and from external bank accounts were fine before the upgrade. Now I’m getting errors upon trying to transfer funds stating that I need a valid first name as well as valid date of birth. These two error messages are preventing me from using the app to make bank to bank transfers which has caused me inconvenience.

**Developer response:** We are so sorry for the troubles you've been experiencing and want to get this working properly for you. Please call us 888-875-2265 or send us an email with your best contact phone number (no personal account info) to CustomerServicePA@MyRepublicBank.com.

### 3/5 — Love my bank, but this app is a little frustrating

*2022-06-22, version 20.2.0*

My balance is never accurately reflecting what I have in my account and it takes forever for transactions to update in my app.

### 2/5 — Went back

*2022-06-16, version 20.2.0*

I don’t know how but they managed to actually do three steps back with their new app interface. It feels like one of those apps that’s are just a web browser… 

The interface before this was a lot more clean and felt like an actual APP and not a app that feels it directs you to a mobile version of the browser. 

Hope they continue to update it

**Developer response:** Thank you for your message. We are sorry to hear you're not enjoying navigating the new app and hope after some usage, you'll come to enjoy the format and features! Please call if we can help with anything 888-875-2265.

### 3/5 — Review

*2022-06-16, version 20.2.0*

Every time I try to open my app. It makes me put all my information back in again, then it doesn’t except my password. When I try to change it it tells me I can’t use the same password. Then why is it that it didn’t except it in the first place…

### 2/5 — Horrible App!

*2022-06-16, version 20.2.0*

Love the bank but the app is horrible. The app used to be ok and all of the sudden it changed, it deleted all my login info and I couldn’t get in. I had to reset my password , once I was able to log back in it won’t let me use Face ID and the app just feels like it was made by a 7 year old.

### 2/5 — The old version was better

*2022-06-13, version 20.2.0*

The app doesn't update my transactions the same as the old one, one minute I have less money, than the next I have more with no transactions made and there's no fraudulent activity going on. I hate how I don't know what my balance really is, especially living pay to pay, hopedully this gets fixed

### 2/5 — Updated app

*2022-06-13, version 20.2.0*

They updated everything and now my balances look like they get charged twice and its super confusing to understand- they should make the pre authorization withdrawals not look EXACTLY the same as the final purchases

### 4/5 — Technology Failure

*2022-06-13, version 20.2.0*

The old banking app was mediocre at best. The old website was horrible. The migration to their “technology upgrade” crashed and burned like the Hindenburg.  The new website is actually less intuitive than their old (who’d have thought that was possible) and content like external transfers didn’t convert properly. Card management is gone. The app will not allow you to login if your cellphone was not your home phone number because it wants to send a confirmation text to your primary phone number.  

Complete failure.

**Developer response:** Please give us a call at 888-875-2265 so we can walk through each of your concerns individually and help you navigate the website/App. We are happy to call you directly if you would like to send us an email at customerservicepa@myrepublicabank.com with your best contact number. Thank you!

## Most critical reviews (10 lowest-rated)

### 1/5 — Supervisor who was angry because she was on the phone

*2023-10-12*

Calling after the most recent update 23.1.0 to the mobile app, as a result of an error message, I needed my User ID. I was advised of this after being directed to delete the mobile app. When I asked her what was the update version that I should be running, she advised I would see it once I logged in. Her annoyance of having to take calls was extremely apparent. Once she fully verified me, she asked me to GUESS my USER ID! Why?? When I asked to speak with a supervisor she advised she was the “evening supervisor”. I told her it should NOT be evident to the customer that you are annoyed because you have to take calls. UNREAL!
I called a second time, and while the agent was polite, I still have the error message! SMH

**Developer response:** We appreciate your feedback and we would like to address your concerns. Please contact us 888.875.2265 so we can gather more information.

### 1/5 — And updated review

*2022-09-28, version 20.2.0*

So you changed the app in the summer, it’s now almost October and there are still constant issues with the app. Everyday I try to use card management it’s like taking a chance on whether the app with work or not. This app still has serious issues months later. I can’t tell you how many times I’ve had to go the republic bank to try and get these issues resolved. It’s always the same answer everytime too. I hate to be this person, I never even write reviews but this bank has been such an inconvenience. I had no issues up until this app was changed, none whatsoever. Again I hate to be a Karen and say things like “you just lost a customer” because I know you don’t care and it’s an entitled statement, but I’m sure I’m not the only person who will be switching banks because of this app. I hope you reconsider going back to the old app or changing this one because it’s extremely flawed. Sure technology isn’t perfect but I’ve had about 15+ instances over the past several months where I have had issues with this app. I tried waiting to see if they would resolve it over time as it was a new app but I see that won’t be happening anytime soon. Just beware if you’re considering switching to this bank that the app is no bueno.

**Developer response:** Thank you for your message. We did go to great lengths to test and troubleshoot the new app but as with many new systems, there are some initial bugs and a learning curve. We are sorry to hear you're not enjoying navigating the new app and hope after some usage, you'll come to enjoy the format and features! Please call if we can help you with anything specific, as we are limited on this review platform 888-875-2265. UPDATE: please send us your name and best contact phone to CustomerServicePA@myrepublicbank.com and include that you are following up from an app complaint. We will have someone call you directly to make sure we get it working properly for you!

### 1/5 — terrible update

*2022-06-25, version 20.2.0*

this update has caused me nothing but stress and disappointment. the old app was extremely easy to use, look at, and understand. the new one is not only offensive/headache inducing (seriously, does no one there think about how colors/font look and how that effects user experience???), but impossible to navigate, slow, and lacking some extremely important features. one of my main reasons for loving republic was how much of an upgrade the app felt like after being with TD. now i have to give their also terrible app a jealous look because it’s simply better.

additionally, why was the feature removed for allowing users to change the name displayed in-app? as a transgender user, that was something that made my life so much easier and better, and not only did it remove my chosen name, i cannot find any way to change it back. 

this app now makes it unreasonably difficult to track my finances and i see absolutely no benefit. the absolute least that could be done is to allow a change in font and color. but at that point, just bring back the old app. looking at the recent review history, your users are clearly unhappy.

**Developer response:** Thank you for your message. You are able to change your User ID by going to Profile, User ID, and entering a new User ID. If there are any other specific features you are looking to use that you are unable to locate, please contact us 888-875-2265 and we will help you navigate. We understand that there is a bit of a learning curve with the upgrade, and hope that you will come to enjoy using the more efficient and secure app!

### 1/5 — Terrible

*2022-06-23, version 20.2.0*

There was no reason to change the app. This is also my second debit card in a year despite not having any issues with fraud or compromises or anything so now I have to change all my debit card info AGAIN for accounts I just updated. Also I can’t pay my credit card bill through the app anymore without getting taken to another website that’s confusing and hard to use? If it ain’t broke don’t fix it. There was no reason to update to a worse system. Thanks a lot

**Developer response:** Hello and thank you for your message. The new app is part of our upgrade to a new banking system which is intended to be more efficient and offers additional security for your account. While it make take some time to get used to, we hope that ultimately you will enjoy navigating the new features and will consider updating your review in the future.

### 1/5 — This new app is HORRIBLE!!!

*2022-06-23, version 20.2.0*

I don’t even know where to begin with how much I HATE this “updated” app! The biggest and main think I cannot stand is that it does not update transactions correctly. I never, ever had an issue with the old app. When I checked my balance and transactions everything was always correct. This new one completely screws up everything. None of my transactions are in order…it’s a complete mess! From some other reviews I’ve seen, I’m not the only one with this issue so if you have one shred of concern for your customers, please put the app back to the way it was. And spare me the response of apologizing and explaining that there were tests and balances or advising me to call because none of those things will solve the problem. CHANGE IT BACK TO THE WAY IT WAS!!!!!!! 😡😡😡

**Developer response:** Hello and thank you for your message. The new app is part of our upgrade to a new banking system which renders the old app unavailable. With this conversion, some transactions were posted later due to our need for system downtime to complete the upgrade. We apologize for the confusion this may have caused. All balances should be current moving forward.

### 1/5 — No more dark mode!

*2022-06-21, version 20.2.0*

This new version is a total sh**show! This used to switch to dark mode according to your phones settings. Now it doesn't. The PIN system was also a lot better and easier. Why remove two great features? Whoever made these changes and redesigned this app must've been high on something because no sober person would look at this new version and think, "yep that looks great!"

### 1/5 — Old App Was Best Banking App. New One is The Worst

*2022-06-17, version 20.2.0*

Title says it all. The old version of this app was amazing. I suggested people switch to republic bank just because of it. This new version is terrible. It’s slow, extremely unorganized, unresponsive, and visually unappealing. Not to mention the features that were taken away, like being able to label and comment on transactions. Without those features, I’m not sure I can use Republic Bank for my businesses anymore. 

Happening right now: I can’t actually see the text of this review in app. it’s just white text on a white background. Hopefully everything is spelled right!

**Developer response:** Hello and thank you for your message. We are sorry to hear you're unhappy navigating our new app. Good news on the Memo: there is a space for Notes when you select the accounts you're transferring to/from. We are happy to walk you through if there's anything specific that you're unsure of at 888-875-2265.

### 1/5 — An update nobody needed

*2022-06-16, version 20.2.0*

This last update really went the other way. You can’t even download the updated app if you’re overseas traveling because of region issues. I’d say bring the old app back.

Response to developer response: This still does not solve the region issue. If one of your customers is overseas on vacation and needs to download the app, they can’t.

### 1/5 — New interface is awful

*2022-06-16, version 20.2.0*

They went from a sleek, intuitive and easy to use interface to one that looks and operates as though it’s from 2007. A complete downgrade that I am absolutely dissatisfied with, it’s confusing, cumbersome, and holy cannoli is it SLOW! It’s harder and more confusing to navigate to different sections of the app and the balance identifier is very confusing, do I have $150 or $300 in my account? Don’t put them right on top of each other for gods sake.

**Developer response:** Hello and thank you for the suggestions of a different format; we have forwarded to our design team. There is a bit of a learning curve with new systems and we hope that after some time, you'll enjoy using the upgraded app! If we can be of assistance please contact us 888-875-2265.

### 1/5 — not ideal banking app for minors needing parents as Primary on Account

*2021-05-28, version 2.30.0*

My 14 year old son was totally disappointed after he had been led to believe for over a week that he could have his own sign on ID to view his transactions. Though he has a app to log on to he can not view his account . He is a gamer and wanted to be able to transfer money from his online only bank account to his Republic Bank Account and be able to confirm and properly access his funds were correctly entered. Apparently this is not possible for a Netteller online account due to his age . However his same aged sister and his friends all have accounts viewable online under their own sign on ID and managed under a parents ID at other major bank institutions using an app.

**Developer response:** Thank you for the message and we apologize for the issues you're experiencing. We have left a message at the phone number on our system to help get this resolved for you!

## Most praised reviews (10 highest-rated)

### 5/5 — bank friendly

*2022-10-23, version 20.2.1*

love how republic has taken care of my accts. thAnk you

### 5/5 — Mobile Deposit

*2022-10-10, version 20.2.0*

Ever since the most recent update, when I try to do a mobile deposit, the app crashes.  Is this a thing?  I’ve tried deleting and reinstalling the app, but it still crashes when I try to do a mobile deposit.

**Developer response:** Hello and thank you for your message. We would love to help to get this working properly for you! Please call us 888-875-2265 so we can troubleshoot.

### 5/5 — Set up the App

*2022-09-20, version 20.2.0*

Really appreciated the help at the Berlin Township Branch ~ I’m not good with computers or phones n Thanks to him (not sure of his name ) for setting me up

### 5/5 — Awesome Bank with trusted caring people!!

*2022-08-30, version 20.2.0*

Every time I have an issue the Mt. Holly branch of this bank does nothing but go out of their way to help me special thanks to Christian!!

The bank people are all awesome New bank app stinks. Not as user friendly as old app.

### 5/5 — Mobile deposit

*2022-08-13, version 20.2.0*

Nice addition showing the Front and Back of check

### 5/5 — Best Bank!

*2022-07-16, version 20.2.0*

Best bank!  Friendly staff!  Zero balance on new checking accounts and zero fees.  App is easy to use.  Love mobile deposits!

### 5/5 — This bank app right here is where it’s at!

*2022-07-15, version 20.2.0*

I love the new app and it’s capabilities.  Easy and beginner user friendly. And now they’ve added Zeke which is amazing. Overall I love republic bank and their new app

### 5/5 — New app thumbs Down

*2022-06-27, version 20.2.0*

I have had so much trouble with this new app. I can’t get on to bill pay and it’s been 2 weeks! I pay all my bills over the app. I called the help line and no one can help. I’m so frustrated and it’s not like I can go into the bank cause they close at 5pm I don’t get home till 5:30pm so now I have to wait till Saturday to see if they can help me. Just please get it fixed!

**Developer response:** We are so sorry for the troubles you've been experiencing and want to get this working properly for you. Please call us 888-875-2265 or send us an email with your best contact phone number (no personal account info) to CustomerServicePA@MyRepublicBank.com.

### 5/5 — Horrible Customer Service

*2022-06-23, version 20.2.0*

Why did you all update to a new app? The old app was fine, lately since Memorial Day my balance has gone up over $500, and then gone down to negative -$300 and it does this every other couple of days. Now all of my transactions in the last 2 weeks say i made all of these yesterday and my account is negative again. I called my bank location in Media, PA and Ramona who’s usually nice hung up on me saying to call the 888 since they can’t do anything about it. I wasn’t speaking loud, or disrespectful and i was hung on up. I’ve been with your company 6 years almost and this does it. I no longer am going to bank with you and if this isn’t fixed ASAP I’ll call the newspaper, news, better business bureau & report you! These days you can’t get away with horrible business practices, social media will make sure of that. LUCKILY one other lady from a different place has said this has been going on non stop in the last 4 weeks and she will have “someone call me back” FIX IT ASAP!

**Developer response:** We are so sorry for the troubles you've been experiencing and would love to help. Please call us 888-875-2265 or send us an email with your best contact phone number (no personal account info) to CustomerServicePA@MyRepublicBank.com.

### 5/5 — New App

*2022-06-13, version 20.2.0*

I strongly dislike the new app. This update has made the app alot less user friendly.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*