# My Retirement — user reviews > 135 indexed App Store user reviews of My Retirement by Nationwide Mutual Insurance, rated 4.81/5 from 23,451 ratings. - Source: https://appshunter.io/ios/app/my-retirement/id1470333203/reviews - App overview in markdown: https://appshunter.io/ios/app/my-retirement/id1470333203.md - Rating breakdown: 5★ 18,506 · 4★ 2,474 · 3★ 513 · 2★ 70 · 1★ 126 ## What do users think of My Retirement? Overall sentiment: negative **Pros** - 👍 Helpful and knowledgeable agents - 🚀 Quick and easy to use - 🔒 Secure and confident experience **Cons** - 🐛 Clunky and buggy app - 🔍 Limited functionality compared to website - ⚠️ Frequent update issues **Commonly reported bugs** - Login and update issues - Crashes and freezes - Unreliable and inconsistent performance **Most requested features** - Improved navigation and UI - Real-time investment tracking - Ability to manage accounts and settings ## Newest reviews (13 of 135) ### 3/5 — Contributions Page *2026-08-16, version 2.27.1* Great app besides the fact the contribution page on my accounts do not load. Whether I restart the app or delete it , it refuses to load up. ### 2/5 — Download docs *2026-03-30, version 2.23.0* I can’t download any of the docs I need it just freezes over and over ### 4/5 — Interface *2026-01-30, version 2.21.0* Interface is a bit outdated could be more user friendly. Sometimes freezes when typing or clicking through the app. ### 1/5 — App doesn’t work *2025-11-12, version 2.19.0* The app does not work. It times out. I cannot log into my account at all. I contacted support and they say there is no problem. My coworkers have the same issue. ### 1/5 — Fix it already *2025-10-31, version 2.18.0* This app is terrible. It rarely if ever connects. Now it is asking me to choose a contact preference that I can’t even see because the page is blank. Bravo !! Looks like I will be moving my funds to a platform that actually works. ### 1/5 — broken password tool *2025-10-23, version 2.18.0* Setting up a password requires use of special character. I used the ones listed as required and it rejects my password. I can’t get my account established. ### 1/5 — Unable to log in *2025-10-21, version 2.18.0* Unable to get past “select contact information “ once I have logged in. This page asks to select contact information but there are no choices to select from, just a blank page. All information is correct when signed in on the website. This only started when I changed to new phone. I tried restarting/deleting and installing app but nothing worked. ### 1/5 — Never loads *2025-08-16, version 2.16.0* For the year plus I have had this app, still it has yet to properly load. 9/10 I cannot even get it to log in. And when I do it spins for a VERY long time. ### 1/5 — Terrible app *2025-08-02, version 2.16.0* This app shows you your account balance and that is about it, there is no real breakdown and to try to find out what is specifically offered in each potential investment options is a shot in the dark as nothing is listed. This is about as useful as a bank receipt for your account whenever you wanted to look at what you have and that’s about it. ### 1/5 — Junk *2025-05-29, version 2.14.1* Haven’t been able to log in for 2 days ### 1/5 — not Accessible *2025-05-19, version 2.14.1* cannot use on iPhone with voiceover ### 1/5 — App - Bug *2025-03-12, version 2.11.1* The app had an update this morning now you really have a bug. It won’t let you access your account. Says error occurred, tried several times but no access ### 1/5 — Cant withdraw my money *2025-03-12, version 2.11.1* It will not let me make a withdrawal. It has been like this for over a week. No response from nationwide either. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not user friendly at all *2026-05-19, version 2.25.1* Feels like it’s built by vibecoder. Slow and not user friendly ### 1/5 — Does NOT work *2026-04-17, version 2.24.0* Worst app ever. Can’t get in. Can’t sign up. Can’t do anything. ### 1/5 — Can not even log in from the start! *2026-03-02, version 2.22.1* Not even able to enroll. ### 1/5 — Can't even login *2026-02-28, version 2.22.1* Cannot get past the login screen.. ### 1/5 — Terrible app *2026-01-23, version 2.20.1* The app is glitchy and doesn’t let me login ### 1/5 — Slow and glitchy *2025-12-19, version 2.20.1* This app has always been slow and glitchy but over the last 3 months it’s been really bad. I saw a notification that said to look for updates and a fresh new look. I haven’t seen that yet and we are still in the Windows 95 look. Please update this app so we can reliably look at our 457 plans. ### 1/5 — No realtime data *2025-12-14, version 2.20.1* It does not give you realtime data on % gain overall. Very primitive interface. Data takes MONTHS to update. Not pleased with my experience only using this because my work only gave me two choices. ### 1/5 — Won’t load *2025-11-22, version 2.19.0* Every time I try to open the app I get a system attorney message. Please fix it ### 1/5 — Doesn’t work *2025-11-18, version 2.19.0* Can’t log in- “System error has occurred” message. ### 1/5 — Slow and glitchy *2025-11-17, version 2.19.0* This app has always been slow and glitchy but over the last 3 months it’s been really bad. I saw a notification that said to look for updates and a fresh new look. I haven’t seen that yet and we are still in the Windows 95 look. Please update this app so we can reliably look at our 457 plans. ## Most praised reviews (10 highest-rated) ### 5/5 — My money *2026-08-02, version 2.27.1* Now is easy ### 5/5 — Very easy to use *2026-05-15, version 2.25.1* I was able to use the app for what I needed to do. ### 5/5 — 457 withdrawal *2026-04-21, version 2.24.0* I was working with Brenda on this matter she walked me through it very patient and friendly and very knowledgeable and helpful it was a great conversation and experience she helped me and guided me to the right direction ### 5/5 — Easy *2026-03-01, version 2.22.1* Nice to manage ### 5/5 — Navigate with ease *2026-02-05, version 2.21.0* Easy to navigate to add a beneficiary ### 5/5 — System error has occurred *2025-06-21, version 2.15.1* Can’t sign in at all ### 5/5 — Corrected issue. *2025-03-11, version 2.11.1* Issue corrected. Thank you for answering. While attempting to log in I get a “system error has occurred” and can not get in. ### 5/5 — App Update *2025-03-07, version 2.11.1* This is an update to my previous post regarding the most recent update. Shortly after sending the review, the app update appeared in the App Store. Thank you. ### 5/5 — Deferred compensation member *2024-08-25, version 2.5.0* This app is great I use it to track my retirement and I’m able to modify my Def Comp contributions from the app and see projections. ### 5/5 — Transactions and account information *2024-08-12* The 2 different days speaking with the agents was very helpful. The knowledge they possess is valuable. Patient and courteous. Their qualities are unmatchable. It makes the account holder confident and secure. More companies should have employees like yours ! Thank You ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*