# My Ruby's Rewards — user reviews

> 29 indexed App Store user reviews of My Ruby's Rewards by Ruby's Diner Inc, rated 4.90/5 from 1,580 ratings.

- Source: https://appshunter.io/ios/app/my-rubys-rewards/id1536864821/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-rubys-rewards/id1536864821.md
- Rating breakdown: 5★ 1,512 · 4★ 41 · 3★ 8 · 2★ 3 · 1★ 16

## What do users think of My Ruby's Rewards?

Overall sentiment: positive

**Pros**

- 👍 Excellent food quality
- 👍 Great service and staff
- 👍 Convenient online ordering
- 👍 Delicious shakes and sides

**Cons**

- 💰 Packaging fee is unnecessary
- 🔍 Reward program issues

**Commonly reported bugs**

- Reward program not working as expected

**Most requested features**

- Dark mode option for app
- Improved reward program functionality

## Newest reviews (17 of 29)

### 5/5 — Amazing food and service

*2025-09-14*

Always on point and never disappoints.  Burgers are huge and traditionally big.  Great service and old school charm

### 5/5 — Ruby’s Online Ordering App

*2025-09-09*

Great app, easy to use.

### 5/5 — Coco

*2025-08-30*

Excellent Turkey Burger cooked to perfection! Service was excellent!!!

### 5/5 — Shakes just the way I like them!

*2025-07-27*

Great strawberry shake for free! Very tasty!

### 5/5 — Waiter Kyle

*2025-03-22*

Kyle was an excellent server. One of the best we have had there. (Carlsbad location)

### 5/5 — Great food!

*2024-12-04*

This is my favorite place! The food is all great.

### 5/5 — Guest

*2024-10-25*

Efrain is always good to have it as my server

### 5/5 — Great service

*2024-10-05*

Great service by Andrea and Maria we definitely come back to this location ..

### 5/5 — Loved it!

*2024-09-01*

Fast friendly service and great food!

### 5/5 — Manager

*2024-08-17, version 32.2.3*

Fernando manager was the best

### 5/5 — Rubys Diner

*2024-07-11*

The food was excellent and staff is friendly and helpful.  Always happy to help.  ❤️

### 5/5 — Citadel Commerce location..

*2024-06-24*

Citadel Commerce location is very nice and accommodating .The restaurant is very nice and clean and the customer service is great!!The food was delicious and prepared well and served at a the right temperature.

### 5/5 — Yummm

*2024-06-14, version 30.0.24*

Great food

### 5/5 — Excellent service by Eric for lunch at Ruby’s  in Corona Del Mar and great food too!

*2024-06-08*

Good food and atmosphere!

### 5/5 — The best burger

*2024-05-21, version 30.0.24*

Ruby’s makes the best burgers and milk shakes.

### 5/5 — Great Service

*2024-05-01*

Food was awesome - enjoyed the eating experience - Henry was great

### 5/5 — We LOVE Rubys

*2024-04-27*

We’ve been enjoying Rubys for years. The food the service even the sound of Rubys is wonderful

## Most critical reviews (10 lowest-rated)

### 1/5 — Packaging fee

*2025-11-29, version 47.1.1*

Why do you charge a packaging fee? That’s ridiculous.

### 1/5 — Reward doesn’t work

*2025-07-02*

I tried to use the $5 reward and it didn’t work

### 5/5 — Great at cdm

*2026-08-03*

Eric and Fernando were amazing excellent service

### 5/5 — I <3 rubys

*2026-07-05, version 50.0.3*

This shi bbusttttt

### 5/5 — Coke Zero Tustin Store

*2026-06-21, version 50.0.3*

Please add Coke Zero to your Tustin, CA store

### 5/5 — Love it!

*2026-06-11*

LOVE Ruby’s—especially the one in Corona Del Mar!  So friendly and oh so good!!

### 5/5 — South coast treasure

*2026-05-16, version 49.1.1*

Great service!!

### 5/5 — Lainey is great

*2026-04-11*

Great service

### 5/5 — Great staff!!

*2026-02-14, version 47.13.0*

Love corona Del Mar rubys!!!!

### 5/5 — Excepcional

*2026-01-24, version 47.5.0*

Me encanta Ruby’s sus hamburguesas malteadas y onion rings están muy ricas y su calidad insuperable

## Most praised reviews (2 highest-rated)

### 5/5 — Waitress

*2026-01-21*

The Best server ever
Friendly, professional, courteous, and sweet

### 5/5 — Love this place!

*2025-09-20*

I love to come here with my family and coworkers! Great food and view of ocean at the one in Balboa!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*