# My Rush Mobile — user reviews > 134 indexed App Store user reviews of My Rush Mobile by Rush University Medical Center, rated 4.70/5 from 16,016 ratings. - Source: https://appshunter.io/ios/app/my-rush-mobile/id1321588963/reviews - App overview in markdown: https://appshunter.io/ios/app/my-rush-mobile/id1321588963.md - Rating breakdown: 5★ 13,764 · 4★ 1,145 · 3★ 349 · 2★ 162 · 1★ 596 ## What do users think of My Rush Mobile? Overall sentiment: mixed **Pros** - 💻 Easy to use app - 🚀 Convenient features - 💬 Great communication with doctors - 🏥 Excellent hospital care - 📲 Helpful for managing appointments and health **Cons** - 🐛 Login issues and bugs - 🔄 Frequent crashes and updates - 🔒 Security and account problems - 🔍 Difficult to navigate and find information - ⏱️ Slow performance and response times **Commonly reported bugs** - Login errors and inability to access account - Crashing and freezing during video appointments - Disappearing messages and lost medical information - Incompatibility issues with newer iOS versions - Confusing navigation and hidden features **Most requested features** - Improved login and account management - Enhanced messaging and communication features - Seamless integration with other hospital systems - More customization and personalization options - Better support for older devices and smaller screens ## Newest reviews (10 of 134) ### 4/5 — App Kept Closing *2025-09-03, version 4.4.0* I appreciate the app, but was not easy to write a message to my Dr. Requesting a prescription because the app did not save the letter and kept closing. ### 2/5 — Having Issues using the password that I create *2025-07-24, version 4.4.0* I create a password and I put it in and it does not work ### 4/5 — Can’t sign up *2025-05-06, version 4.3.0* Freezes every time I try to sign up ### 2/5 — Confusing *2025-04-03, version 4.2.2* Can’t figure out how to see my test results ### 1/5 — Rush App *2025-03-25, version 4.2.2* Jumping thru hoops of fire to login with a message from my provider only to receive a response to try again later Really ?? Isn’t healthcare costs info complicated enough ??! ### 1/5 — RUSH portal is not user friendly *2025-02-18, version 4.2.0* Awful - cumbersome, arduous in-take process/portal. Make scheduling appointments asap possible for all providers. Make speaking to a medical provider more seamless. ### 2/5 — A lot of glitches *2025-02-16, version 4.2.0* I’ve used it for several years and use it regularly but it’s not as good as the Northwestern MyChart app. Often I have trouble logging in. It doesn’t do well on video chat. It may have to do with Mac Updating and iOS Update ### 1/5 — Bad *2025-01-31, version 4.2.0* This app crashes and is not easy to understand ### 1/5 — Write a review *2025-01-30, version 4.2.0* Reviews are unnecessary and a waste of time ### 5/5 — Get It On Your Phone. *2025-01-10* I love this Rush Mychart app. It really helps me out a lot, I don’t have to go in to see the doctor to ask ?. I can just go to mychart and message my doctors to ask ?, to send me refill to my pharmacy, I can even do virtual appointments with any of my doctors. So I really love this app. It really helps me out a lot when I can’t make it to my appointments. Go run and get this app, and too you can connect other hospitals you go to with this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashed multiple times *2025-08-14, version 4.4.0* I have tried multiple times to register, but the app crashes every time during the verification process ### 1/5 — Horrible website m *2025-08-08, version 4.4.0* Horrible website ### 1/5 — Don't care *2025-07-30, version 4.4.0* I was recently hospitalized and tried to get an appointment with my primary doctor and had to 2 months! So I feel like they don't really care about my health so I switched hospitals completely! ### 1/5 — Why did you change? *2025-05-23, version 4.3.0* I’m trying to do the E check-in and if you don’t do anything within approximately 15 seconds the screen changes and goes back to the first screen this happened several times while trying to complete my E check-in. Why are you changing things? It worked just fine before, if it’s not broke why fix it. ### 1/5 — Write a review *2025-05-11, version 4.3.0* Reviews are unnecessary and a waste of time. The app stinks ### 1/5 — Virtual care is not available *2025-04-25, version 4.3.0* It says that they do not provide services in my area but I have the primary dr in my area (Illinois) ### 1/5 — Adding a doctor to my profile *2025-04-11, version 4.2.2* It is not easy to navigate ### 1/5 — Dropped results *2025-04-04, version 4.2.2* I am trying to see my CT scan results But the results keep dropping . I have no idea why don’t know if they don’t want me to see the results but I am curious! ### 1/5 — Error Error Error *2025-04-01, version 4.2.2* Error messages galore!!! ### 1/5 — Crashes on any message creation. *2025-03-28, version 4.2.2* New update causes any message creation after 1-2 words. I’m in hospital and supposed to be using it to communicate with my medical staff ## Most praised reviews (10 highest-rated) ### 5/5 — An adult lifetime at Rush & predecessor *2025-08-05, version 4.4.0* Will be 90 in December. Have received my medical care at this location, Presbyterian St. Luke, Rush Presbyterian now Rush, since my early 20s. Need I say more? ### 5/5 — All your medical record in one place! *2025-06-24* It’s a great app, one can access all his medical information by logging in. Furthermore, one can download and keep his information in different a place. Keep up the great work! ### 5/5 — Such amazing care from each and every employee *2025-06-15* I have never felt so well taken care of at Rush during this surprise visit from each every employee. My most heartfelt thank you to all. ### 5/5 — Best App *2025-06-11, version 4.3.0* Best doctors and staff ### 5/5 — Pretty Easy *2025-05-28, version 4.3.0* This App is easy enough for seniors. Once I called to get my username it worked perfectly! ### 5/5 — La mejor aplicación *2025-04-23, version 4.2.2* Me experiencia fue excelente con esta aplicación me ahorra tiempo en estar escribiendo mis citas ### 5/5 — WHAT A DOCTOR! WHAT A STAFF! WHAT A MEDICAL CENTER! *2025-04-22, version 4.2.2* For the last 54 years I have made a good career criticizing the government! The DOJ says that I earn 42.50 per minute finding fault in our Legislative, Executive and Judicial branches of government! As a “U.S. Critizen” finding fault is what I have been trained to do! According to my Government Vetting I have been found to be “EXTREMELY RARE!” At Rush, I think I finally struck out! My doctor of internal medicine for 32 uninterrupted years just retired! My wife and I were feeling medically insecure were frantically looking for a health care practitioner that we would be comfortable with to guide us into our final years. Our Hinsdale Neighbor and his wife told us about Dr. Moline and his Medical Team of Professionals! Man! I was blown away!Everything and I mean EVERYTHING was World Class and First Class! From excellent and convenient parking to Security greeting at the front door to the loving and kind Office Receptionist who actually thanked me for arriving early, to Nurse Carmen, who was patient, caring and had a wonderful sense of humor to Hospital Registration (Carolyn) Receptionist, and Lab Technician herself everyone were on top of their game! On top of that in walks the most brilliant doctor that I have ever encountered - Dr. Bryan Moline! I know a good doctor when I see one. Having earned a Medical Research Scholarship at 15 years old from a Medical Foundation of brilliant doctors associated with a prominent university and hospital in Chicago I believe that I am empirically qualified to say that my Rush and “Team Moline” experience was more than exceptional! It can only be characterized as educational, hospitable, and nothing less than a “Perfect Ten Experience”! Dr. Moline did it right! “Team Moline” Did it Right! Nurse Carmen Did it right! I believe in love at first sight! My wife and I are in love with RUSH! God Bless You and Thank you all for the wonderful experience! ~LCIII Hinsdale, Illinois ### 5/5 — Easy way to stay on top of my health *2025-04-14, version 4.2.2* Right on my phone! So convenient! ### 5/5 — Re response on meds requested *2025-03-10, version 4.2.0* Approval of medicines / prescriptions for 90 days was really fast. Many thanks. ### 5/5 — Amazing staff at Rush *2025-02-08* I want to say thank you so much to the staff at Rush. They made me feel comfortable with having a ct scan on my neck. From entering the building security was real nice and pleasant so was the staff. I appreciate everyone and the kindness of care they showed me . It’s a blessing to come to a place and have concerns about a procedure, I had thoughts about my procedure but felt just fine with your staff kindness. This is the first time I have experienced this amazing service with everyone. Thank you, Forever greatful. Annie Hightower. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*