# My Rushmore Loan — user reviews > 39 indexed App Store user reviews of My Rushmore Loan by Rushmore Loan Management Services, LLC., rated 2.04/5 from 81 ratings. - Source: https://appshunter.io/ios/app/my-rushmore-loan/id1456103114/reviews - App overview in markdown: https://appshunter.io/ios/app/my-rushmore-loan/id1456103114.md - Rating breakdown: 5★ 13 · 4★ 6 · 3★ 2 · 2★ 10 · 1★ 50 ## Newest reviews (13 of 39) ### 1/5 — Black screen upon login *2020-10-17, version 3.0* After FaceID, and then MFA, the app presents a completely black screen. ### 1/5 — Rushmore app *2020-10-09, version 3.0* So far the only thing I can see when I open it is a black screen ### 1/5 — 🤬🤬🤬🤬🤬 *2020-09-14, version 2.21* Website and app are constantly plagued by technical issues. Customer service is worst than Comcast. Could not be more dissatisfied. ### 1/5 — Horrid app. -worse than their website *2020-09-14, version 2.21* What IT group would migrate users to new app and not migrate their UserIDs??? I project management customer migrations to new systems. We would NEVER force customers to create a new UserID, let alone face then register as new customer and prevent reusing userid. I have tried 4 times to register on the app just today. I had tried few months ago and gsve up. I keep getting generic error message that tells me nothing of what the error is. Guess they really don’t want to get paid! Awful awful awful app. ### 1/5 — Pain *2020-09-04, version 2.21* The app is no good, the new website is the same! I don’t like this company! ### 1/5 — If I were able to log in, I’d let you know about this app *2020-07-28, version 2.21* I prefer the online website over the app for 1 reason- I can’t log into the app. I keep waiting on an authentication code that NEVER comes. ### 1/5 — Bad customerservice/ support *2020-07-19, version 2.21* The app can be buggy at times, which also means the website is acting up as well. Reaching out to customer service is a hassle, which Rushmore also charges extra for the privilege of me sending them money. I wouldn’t recommend you seek loans of any kind from this company they obviously value profits or customers. ### 1/5 — App Does Not Work! *2020-07-17, version 2.21* Fix can not register ugh very frustrating! ### 1/5 — 2FA text codes don’t send *2020-06-10, version 2.21* Awful app can’t even send a text code required to login. Was working fine a week ago. Website same issue. Zero way to self-troubleshoot or request a new code. Can’t even disable their broken 2FA in the mean time. ### 1/5 — Unable to login like many other reviews *2020-05-20, version 2.21* I am facing the same issue every other user has. Rushmore you have an issue here. Your site works on a pc and users are able to login if your customers use a browser on their mobile phone going to your regular URL. Do your company a favor get a good mobile developer team or contract services with a vendor that can help. As a mortgage lender users should not be having this issue. This is impacting your net promoter score take action! ### 2/5 — Doesn’t let you use ApplePay *2020-05-05, version 2.21* I don’t see the benefit of this app over using the website. If the app allowed you to set up automatic payments using ApplePay (way more secure than using bank transfers), then I would be all for it. But otherwise this doesn’t do anything the website doesn’t already do. ### 1/5 — Can not use app *2020-04-30, version 2.21* Are used to be able to use this app now I get booted out as soon as I click on the app. I can not use this app. ### 1/5 — Trash *2020-04-30, version 2.21* App now loads blank screen. Trying to login online with email as username yields error that username is not registered but when I try to register is says the loan is already registered. Just another subpar performance from Rushmore as a loan management company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad app for a bad company *2023-02-23, version 4.6* The app consistently signs you out and does not recognize Face ID. Beyond the fact that they have a terrible app, the company is just horrible. They have terrible communication and take weeks to respond in an appropriate matter, if they respond at all. Zero stars if I could. ### 1/5 — Always issues *2022-09-03, version 4.5* Every month I try to make a payment there are issues. Now it suddenly doesn’t recognize my logon; like I never registered. ### 1/5 — Embarrassing app, horrendous customer service *2022-06-08, version 4.4* Username and password I enter on mobile app are exactly what I use on web browser log in, yet I get “user/password invalid”. How could there possibly be a disconnect here? Speaking of web browser. I have sent several important messages though website, each one has automated reply stating “we realize the urgency of your inquiry….We will have a written response to your inquiry”. I’m still waiting on that written response to a message I sent a month ago. Those are just two examples of incompetence but list is endless. And I have only been with them 7 months!! Obviously no one would choose this company. They are just stuck with this pathetic operation, like me, because original company sold them my mortgage. ### 1/5 — App stopped working *2022-04-07, version 4.2* All of the sudden the App stopped working last month! Rushmore Rep told me I needed to delete the App (even from the iCloud) and start again but she was wan’t unable to explain how to delete the App from iCloud and apparently there’s no Tech support to help either. I’ve tried everything suggested by YouTube to delete the App from iCloud without success - next stop is the Apple store. The Rep did mention that they’ve waived the fees for paying over the phone now - Hmmm I wonder if they were anticipating this issue becuz before they charged such a high fee I thought to discourage doing this. I’d rather not have to call or mail in my payment every month if at all possible ### 1/5 — App *2021-11-12, version 4.2* The worst! ### 1/5 — Blank screen *2021-11-11, version 4.1* After I log in the screen goes blank. Can’t do nothing at this point. It needs to be fixed. ### 1/5 — Garbage for an app *2021-10-06, version 4.1* I haven’t been able to log in or reset my password for months now. I just keep getting an error message. ### 1/5 — No Way To Log Out *2021-02-09, version 3.1* Poor programming, once you get logged in, there is no way to log out. App times out causing error, for something that contains so much personal info, it does not make sense to leave out a LOG OUT selection. Payment history does not show the same info on the web site, most of the things I need are just not shown. Need pending payments to show additional principal payments. I have messages confirming transactions, but nothing is shown in the app except for the messages. ### 1/5 — Worst app ever *2021-01-25, version 3.1* First off why do I have to create a new user rid and password ? Export the current userids into your DB 2nd. In trying to register. I get to step 5 to get a temp code sent to my email. Nothing shows up even days later nothing shows up. Lastly when calling I get an agent. When explaining the problem they try and help. They are not IT people. I should be talking to a tech that can access the mail server or the DB for help Please fix your mess. ### 1/5 — Can’t pay my loan *2020-11-01, version 3.0* So this app seems to have issues every month. You have to reset your password every time you go to use it and since the last update I can no longer pay my loan. It refuses to generate the text for my 2 Nd layer of security and you cannot access and online letters they send you. What’s the point if you can’t access all your information or pay tour loan ## Most praised reviews (10 highest-rated) ### 5/5 — Works Well *2022-11-01, version 4.6* Whatever problems they had before have been remedied. Registration was easy, no more timing out, and there is a log off option. Everything is nice and smooth throughout. ### 5/5 — Works great, zero issues! *2021-02-27, version 3.1* Downloaded app despite previous negative reviews. Evidently the bugs people had issues w/ prior are all worked out. Logged in w/ zero issues; didn’t need to create new username and/or password. All functions I’ve used within the app are working properly. Thanks! ### 5/5 — Works good *2020-11-30, version 3.0* Easy to set up and easy to make a payment. So far no problems. ### 5/5 — New App is easy! *2019-11-04, version 2.1* Logged on to make my monthly payment and saw the alert for their new app and new website. It said I would have to re-register so I was a little hesitant. However, I enjoy being able to pay my bills from the mobile apps as it’s just so much more convenient. I downloaded this app, and within 5 minutes had my payment scheduled. The app is very easy to navigate and I had no issues using it. Very easy set up. Thank you for making paying my loan easier! ### 4/5 — As expected *2020-08-01, version 2.21* Functional. Works for us. ### 4/5 — It’s ok *2020-01-05, version 2.21* The app is ok. I just wish they kept the amortization calculator feature that was on the old website. ### 4/5 — Can’t change password if the keyboard doesn’t appear *2020-01-03, version 2.21* I downloaded the app because it appears the old online service is going to go away eventually. Fine. Don’t understand why I had to create an entirely new user name instead of being able to use my existing one, but ok. Created a new one and set up the account with the app. Logged into it to check it out - seemed fine. I had the app set to remember the user name so I would only have to type in the password (which is another problem with the system - should be able to use Face ID!). Anyway, the next day tried to login so I can pay my mortgage. Kept telling me my password was incorrect. Thought maybe I mistyped it, but it kept telling me that and locked me out after three tries I didn’t want to mess with it, so I used the online account with my other user id to pay my bill. Try to use the app today so I can finish setting it up for payments and it still says my password is incorrect. I KNOW I am using the right one, but ok. I figure my best option is to just reset it, so I click the link to do that. It asks for account number and SSN but when you click in the box, you don’t get a keyboard in order to type anything in. So...I can’t change my password and get into my account through the app. It’s new, so clearly there are some bugs to work out. Hopefully, they will keep the old site and user names active until it gets fixed. ### 2/5 — Unable to make payments, login snafus again *2021-11-01, version 4.1* I have to make snail mail payments because logging in doesn’t work on the app. Nor on their web browser. It’d be easier if Rushmore had a PayPal or CashApp account. Please fix it, I don’t trust it enough for automatic monthly billing. ### 2/5 — Only works in Portrait Mode *2021-06-30, version 4.0* Would be nice to allow it to work in Landscape mode. Sorta irritating to have to look sideways through the information. ### 2/5 — CapOne converted *2020-10-27, version 3.0* When my loan was purchased, the service /tech functions stepped back 10-15 yrs. Appears they’re trying but a long way to go... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*