# My SafeLink

> Wireless service management and rewards program for gift cards. (iPhone/iPad app by MGames LLC.)

- Source: https://appshunter.io/ios/app/my-safelink/id1499696416 (this page in markdown: same URL + `.md`)
- Developer: [MGames LLC](https://appshunter.io/developer/1758766509)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 3.10/5 from 281 App Store ratings · 79 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 75 MB
- Languages: American English, European Spanish
- Released: 2020-05-04
- Data updated: 2026-08-08
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/my-safelink/id1499696416/reviews.md

## What is My SafeLink?

SafeLink Wireless - Manage Your Benefits & Earn Rewards

Here at SafeLink Wireless, we have something new! Introducing the enhanced SafeLink Wireless app - now with built-in rewards! Manage your SafeLink Wireless benefits anywhere, at any time, and earn real gift cards while you do it.

Getting Started:
Once downloaded, open the app and enter your SafeLink number. You will receive a text message with a code to validate your credentials.
Manage Your SafeLink Account:

Upgrade and Activate your Device
Purchase Paid Plans
Recertify your Service
Check your Balance
Call Customer Care
Retail Locator
And more

NEW: Earn Real Gift Cards with SafeLink Rewards

Turn your SafeLink app into a rewards machine with multiple ways to earn points toward gift cards.

Multiple Ways to Earn:
Complete surveys and share your opinions
Shop at partner merchants and earn cashback
Play games and complete offers
Redeem receipts for rewards
Stay informed with premium news content

Redeem Your Rewards:
Choose from popular gift cards including Amazon, Walmart, Visa, and more. Start redeeming at just 300 points with instant digital delivery to your email.
It's everything SafeLink at your fingertips - now with rewards!
Not a SafeLink customer? Apply now! Visit us at http://www.safelinkwireless.com for more information.
When downloading or using this App, standard data rates may apply. Information may be transmitted with a delay and may not reflect actual balances.

## Key features

- Manage wireless account
- Upgrade and activate devices
- Purchase paid plans
- Recertify service
- Check balance
- Earn gift card points
- Redeem points for gift cards

## What do users think of My SafeLink?

Overall sentiment: negative

**Pros**

- 👍 Good customer service (when reachable)
- 💰 Affordable service option
- 📊 Can view data balances (when working)
- 🎯 Helpful for tracking usage

**Cons**

- 🐛 Login functionality broken - 'keyword not supported' error
- 🐛 App shows blank/white screens
- 🐛 Data balance not displaying or updating
- 🐛 Constant logout issues requiring re-authentication
- ❌ Misleading data plan advertising (25GB vs 10GB hotspot confusion)
- ⚠️ Poor customer support responsiveness
- 🔗 App redirects to website instead of functioning independently
- 📱 App crashes and freezes frequently
- 🚫 Login denies valid SafeLink customers
- ⏱️ Extremely slow loading times
- 💳 Payment processing failures without confirmation
- 🔐 Security concerns and phishing-like appearance
- 📵 PIN/verification code delivery failures
- 🎯 Inconsistent 'enrolled/not enrolled' status
- 📊 Data balance only updates once daily
- 💰 Refund requests not honored
- 🌐 Account access issues after service changes

**Commonly reported bugs**

- Login PIN not sending via SMS
- 'Keyword not supported' error on verification texts
- Blank/white screen on app launch
- Data balance fails to load or display
- App requires login every time it's opened
- Consolidated balances not working
- App crashes after iOS updates
- Links within app non-functional
- Enrollment status toggle (enrolled/not enrolled loop)
- Slow or infinite loading spinners
- App doesn't recognize valid customer phone numbers
- Payment submission page fails to load
- App incompatible with iPad
- Verification code delivery failures
- Account information retrieval errors

**Most requested features**

- Real-time data balance refresh capability
- Account PIN security settings in app
- Biometric authentication (Face ID/Touch ID)
- Stay signed in option
- Ability to purchase data directly in app
- Better account information display
- Functional links within app (FAQ, support)
- Clear service plan details and terms
- Order confirmation and tracking numbers
- Proper account recovery for lost/stolen phones

## Recent user reviews (10 of 79)

All indexed reviews: https://appshunter.io/ios/app/my-safelink/id1499696416/reviews.md

### 1/5 — Worthless

*2026-07-18, version 2.1.4*

I lost my phone. I’m trying to log into my account from my other phone that I’m using. And it just wants to send a verification to my lost phone! That’s ridiculous after it asked me for my name and address in last four Social

### 1/5 — Doesn’t load

*2026-07-01, version 2.1.4*

It never shows me how much data I have left

### 1/5 — Keyword not supported

*2026-06-19, version 2.1.3*

Used to be just okay as an app. Now it’s completely useless.

### 5/5 — Life Saver

*2026-06-09, version 2.1.2*

SafeLink is Love

### 1/5 — The app

*2026-05-28, version 2.0.3*

The app itself needs a lot of work half the time it doesn’t even open , or it takes forever to load anything IF YOU GET IN . Also the data with this company is insane but hey it’s free so ig we’re not supposed to complain 🤷🏾‍♀️

### 1/5 — Needs to be fixed

*2026-05-27, version 2.0.3*

In the beginning it let me logged in check my account. Somehow after they updated it doesn’t work anymore. Please fix it.

### 1/5 — Useless

*2026-05-24, version 2.0.3*

Same experience as another reviewer - after being sent a link from Safelink to download it, as a new customer, I did so. Should have checked the reviews first and saved myself a wasted hour trying to log in. Kept trying to get a pin; kept getting messages saying "keyword not supported" instead of a pin number. Tried the ' help' option - AI response completely useless. I Kept explaining, in different ways, but it couldn't understand. Finally it insisted the pin number must be there, I just needed to keep looking for it! Decided I don't need the app. The phone works, the app doesn't, customer service? Don't make me laugh.

### 1/5 — Company’s a scam

*2026-04-21, version 2.0.3*

They advertise for CA residents as “You receive 25g data AND 10g hot spot data” but don’t be fooled. You don’t receive 10g hotspot on top of your 25 monthly. It’s clickbait and a total scam to get people to sign up with their company. What they really mean is “you’ll receive 25g of monthly data. Feel free to use 10 of those G’s as a hotspot”.

I spoke with NUMEROUS diff reps before transferring to this company and I asked each one of them the same questions about the data and they all insisted on telling me that I’d be receive 10g ON TOP of my 25 regular monthly gs. I can’t believe this kind of stuff is legal, honestly. I instantly regretted transferring to this .. another scam of a company.

### 1/5 — What is going on here?

*2026-04-17, version 2.0.3*

Update:  since the review below, now it won’t even let me log in.

It’s supposed to text me a PIN, but instead I just receive the message:

“ Keyword is not supported.  Please reply HELP to see a list of supported messages.”

original review:
———————————————-

iOS 15 This app comes across as some kind of phishing attempt lol. Supposed to show balances, but just shows a blank page. Any nerdy high school kid can code better than this. Owned by one of the wealthiest entities on the planet (Verizon). double lol

### 1/5 — Got called an A - Hole by employees at Safelink

*2026-04-04, version 2.0.3*

1”800 “723”3546


They would not provide me manager

## Frequently asked questions about My SafeLink

### What does the My SafeLink app do?

The My SafeLink app allows you to manage your SafeLink Wireless account, including upgrading devices, purchasing plans, checking your balance, and contacting customer care. It also features a rewards program where you can earn points towards gift cards.

### How can I earn rewards with the app?

You can earn rewards by completing surveys, shopping at partner merchants for cashback, playing games, completing offers, and redeeming receipts. You can also stay informed with premium news content.

### What kind of gift cards can I get?

You can redeem your earned points for popular gift cards from retailers such as Amazon, Walmart, and Visa. Redemptions start at 300 points, and you receive digital delivery to your email.

### Is the app free to use?

Yes, the app is free to download and use. While the app itself is free, standard data rates may apply when using it, and there are options to purchase paid plans for your wireless service.

### Who is this app for?

This app is designed for existing SafeLink Wireless customers who want a convenient way to manage their mobile service and earn rewards. Non-customers can visit the SafeLink Wireless website to apply for service.

## Version history (last 5 releases)

### 2.1.6 — 2026-07-30

Bug fixes, optimizations

### 2.1.4 — 2026-06-25

Crash fixes, more surveys

### 2.1.3 — 2026-06-10

Bug Fixes

### 2.1.2 — 2026-06-04

Bug and Crash Fixes

### 2.1.1 — 2026-06-03

Bug Fixes and Improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*