# My SBHA Customer App

> Housing association customer app for payments, balance checks, and repair reporting. (iPhone/iPad app by MRI Software LLC.)

- Source: https://appshunter.io/ios/app/my-sbha-customer-app/id1484467747 (this page in markdown: same URL + `.md`)
- Developer: [MRI Software LLC](https://appshunter.io/developer/1257163389)
- Category: Utilities, Finance
- Price: Free
- Age rating: 4+
- Requires: iOS 8.0 · 29 MB
- Languages: English
- Released: 2019-10-28
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-sbha-customer-app/id1484467747/reviews.md

## What is My SBHA Customer App?

Do you live in a SBHA Housing Association home? Download the My SBHA Customer App.

The My SBHA app lets our customers make rent and service charge payments, check their balance, update their contact details and ask us to do repairs. All without having to call our contact centre! Customers using the app regularly tell us it helps them stay on top of their rent payments and saves them time spent queueing on the phone.

Being able to keep track of how your account is running is really great, and now you can check your balance at any time of the day or night. And our new repairs logging form asks you easy questions to get the information we need to be able to send out the right repairman first time every time.

You can make payments to your rent and service charge account using your existing Allpay account or direct in the app using our secure credit/debit card payment processing. You can even save your card details so it takes even less time next time. We think paying through the app will save you time and you won't have to remember your Allpay login details. Once you're registered in the app you'll just need to use your chosen 4 digit pin.
To register, you'll need your payment reference, surname, date of birth and postcode of your SBHA property. Only named tenants and leaseholders can register. You can find your payment reference on your rent and service charge statement.

## Key features

- Make rent and service charge payments
- Check account balance
- Update contact details
- Report repairs
- Secure credit/debit card payments
- Save payment details

## Recent user reviews (10 of 10)

All indexed reviews: https://appshunter.io/ios/app/my-sbha-customer-app/id1484467747/reviews.md

### 2/5 — Can’t see menu bar

*2025-09-21, version 1.0.1*

Could be a great tool for customers, but the number pad for the pin to access doesn’t close so you can see the full screen or select anything on the bottom menu bar.

### 1/5 — Not been working for months!!!

*2023-09-17, version 1.0.1*

Diabolical app. No idea if I owe money or I’m in credit as I can’t access it. Surely somebody could fix it in 2 minutes it’s not rocket science!! Get it sorted. Shambles.

### 1/5 — Unable to login

*2023-08-17, version 1.0.1*

Having persistent problems with registering device. Please can this be fixed?

### 1/5 — Useless

*2023-08-11, version 1.0.1*

This app never seems to work, can’t even log in as it keeps refusing to work. In theory it would be great if it did the job, but as it is this is a sham, another one from the association that is run for certain people, by certain people!

### 1/5 — Worst App I’ve ever used

*2023-07-21, version 1.0.1*

This app would be good if it worked like it was supposed to. SBHA need to invest some money in it to get it running properly and consistently. If the developers can’t deliver a decent product, move to one who can and stop providing a substandard service to the tenants

### 1/5 — Rubbish

*2022-03-03, version 1.0.1*

Doesn’t work at all. So don’t waste your time installing it

### 1/5 — Doesn’t work.

*2020-07-06, version 1.0.1*

Never will.

Waste of time.

### 1/5 — Unworkable

*2020-05-08, version 1.0.1*

Useless had it two months not been able to log on once, waste of time and effort.

### 1/5 — Not working

*2020-02-06, version 1.0*

Gives false balance and statements do not match up to my account

### 1/5 — Stopped Working

*2020-01-08, version 1.0*

Was working ok to start with but just stopped working keep getting message invalid token sorry something went wrong using i phone 10 r

## Frequently asked questions about My SBHA Customer App

### How do I register for the My SBHA Customer App?

To register, you'll need your payment reference, surname, date of birth, and postcode of your SBHA property. Only named tenants and leaseholders can register. You can find your payment reference on your rent and service charge statement.

### What payment methods does the My SBHA Customer App support?

The app supports payments via your existing Allpay account or directly within the app using secure credit/debit card processing. You can also save your card details for faster future payments.

### Can I check my balance at any time using the My SBHA Customer App?

Yes, the app allows you to check your account balance at any time of the day or night, providing real-time access to your financial information.

### How does the My SBHA Customer App help with repairs?

The app features a new repairs logging form that asks easy questions to gather the necessary information. This helps ensure the right repairman is sent out the first time.

### Is the My SBHA Customer App available on Android devices?

Based on the provided data, the app is supported on iPhone and iPad. Further details on Android availability would require checking the app store directly.

### How often is the My SBHA Customer App updated?

The app was last updated on March 30, 2020, with version 1.0.1. Update frequency can vary, but this indicates it has received at least one update since its release in October 2019.

### Does the My SBHA Customer App have ads?

No, the application data indicates that this app does not contain advertisements.

### What is the age rating for the My SBHA Customer App?

The My SBHA Customer App has an age rating of 4+, making it suitable for a wide range of users.

## Version history (last 2 releases)

### 1.0.1 — 2020-03-30

-- Logout button put in settings page.
-- UI Changes done in Contact Us Page.

### 1.0 — 2019-10-28

No release notes.

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All apps by MRI Software LLC: https://appshunter.io/developer/1257163389

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*