Got charged even after cancelling free trial... BEWARE!
I signed up for a one week free trial, and cancelled it after. The free trial ended on 10/6/2026. I got charged 9.99 on 10/9/2026. Dishonest and not trustworthy. Do not use! There are many PDF converter apps out there and I HIGHLY recommend to use a different one! Beware!
Incorrect payment
I canceled my subscription before the trail ended and you still charged me twice !!
W-9 Emmanuel Opland
Yes
Be very careful to understand Apple’s subscription terms and cancellation dates before signing up.
Update: The developer responded and explained that App Store payments and refund decisions are handled by Apple, not by the developer. I appreciate them taking the time to explain this.
I now understand that the charge that appeared after my subscription expired was apparently for an earlier subscription period, rather than a new renewal after cancellation.
I am still very unhappy with this experience. I requested a refund from Apple and then appealed the denial, and both were denied. I contacted Apple Support and asked for the specific reason for the denial, but no one could tell me exactly why it was denied other than referring generally to Apple’s terms and conditions.
I am updating my review because I don’t want to blame the app developer for something that appears to have been controlled by Apple. However, the subscription and billing experience was confusing and frustrating, and I think customers should be very careful to understand the subscription terms and cancellation dates before signing up.
_________________
I was charged twice for My Scanner premium I requested refunds and my subscription shows that it expired September 20 my records show that it was charged again after the subscription was expired.
Apple: “Thank you for your patience. As I have checked the details for you, I would like to inform you the request is denied.”
Me: Can you please explain to me why it was denied?
Apple: “I am sorry, I am afraid to tell you I am not able to check the exact reason for the denial of the refund request. I can only check the details that the refund request is denied.”
A supervisor was contacted and she basically said that they could not refund my money because it went against their policy. but could not tell me which policy it went against.
Meanwhile, they are still trying to take money out of my account, so I would advise anybody wanting this stupid app to think twice before punching the button. I wouldn’t even download it.
I now understand that the charge that appeared after my subscription expired was apparently for an earlier subscription period, rather than a new renewal after cancellation.
I am still very unhappy with this experience. I requested a refund from Apple and then appealed the denial, and both were denied. I contacted Apple Support and asked for the specific reason for the denial, but no one could tell me exactly why it was denied other than referring generally to Apple’s terms and conditions.
I am updating my review because I don’t want to blame the app developer for something that appears to have been controlled by Apple. However, the subscription and billing experience was confusing and frustrating, and I think customers should be very careful to understand the subscription terms and cancellation dates before signing up.
_________________
I was charged twice for My Scanner premium I requested refunds and my subscription shows that it expired September 20 my records show that it was charged again after the subscription was expired.
Apple: “Thank you for your patience. As I have checked the details for you, I would like to inform you the request is denied.”
Me: Can you please explain to me why it was denied?
Apple: “I am sorry, I am afraid to tell you I am not able to check the exact reason for the denial of the refund request. I can only check the details that the refund request is denied.”
A supervisor was contacted and she basically said that they could not refund my money because it went against their policy. but could not tell me which policy it went against.
Meanwhile, they are still trying to take money out of my account, so I would advise anybody wanting this stupid app to think twice before punching the button. I wouldn’t even download it.
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Amazing Scanner
I truly appreciate this scanner!! Al enhancer does amazing amazing job
