# My Secret Folder™ — user reviews > 361 indexed App Store user reviews of My Secret Folder™ by Red Knight Interactive, rated 2.20/5 from 59 ratings. - Source: https://appshunter.io/ios/app/my-secret-folder/id489803044/reviews - App overview in markdown: https://appshunter.io/ios/app/my-secret-folder/id489803044.md - Rating breakdown: 5★ 8 · 4★ 5 · 3★ 5 · 2★ 11 · 1★ 30 ## What do users think of My Secret Folder™? Overall sentiment: negative **Pros** - 🚀 Secure storage - 🔒 Decoy password - 📸 Break-in detection - 👍 Easy to use **Cons** - 🐛 Crashes and freezes - 🔒 Password issues - 📤 Difficulty retrieving content - 🆕 Lack of updates **Commonly reported bugs** - Photos and videos disappearing - Incompatibility with iOS updates - Inability to access stored content **Most requested features** - Ability to lock apps - Landscape mode support - Password reset functionality - Improved video playback - Batch import/export ## Newest reviews (18 of 361) ### 2/5 — App Broken Again *2024-10-27, version 2.0.3* You can store pics and videos but can’t extract them. The all has full permissions to the camera roll but can’t extract a pic to the camera roll. October 2024. ### 4/5 — BITTE Updaten ! *2024-09-12* An sich total gute App, müsste aber mal wieder aktualisiert werden, da diese nicht mehr mit meiner Software kompatibel ist was ziemlich Schade ist da ich nicht mehr auf meine Fotos oder teilweise auf meine Videos zugreifen kann -.- Würde gerne meine Daten, die ich darauf verwahrt habe zugreifen können ### 2/5 — Update needed?? *2024-08-26, version 2.0.3* It worked well for awhile but now it freezes to play videos I’ve saved there,please fix it as soon as possible ### 3/5 — Videos don’t play in app *2023-07-14, version 2.0.3* I’ve been using this app for a while and up until now I’ve not had any issues but for some reason the videos do not work??? Any help please. Thanks ### 2/5 — I cannot play my vids *2023-05-08, version 2.0.3* Can u please let me know why none of my vids will play or let me trans them to my camera roll ### 3/5 — Problem with IOS update *2023-04-27, version 2.0.3* After that I can not play videos within the application only photos I need a support immediately ### 1/5 — Update *2023-04-19, version 2.0.3* Can this app be updated as now i cant access my videos due to updating my software and im really gutted ### 1/5 — Password issues *2023-03-25, version 2.0.3* Somehow my password isn’t working! How do I reset my password so i can get into my app?? Why does this app creator not respond to inquiries?! This is ridiculous. How do you make an app then not have the decency to make sure your users can access the app? NEGATIVE STARS ### 1/5 — Videos do not play *2023-03-13, version 2.0.3* Had this for a few years but cannot play the videos anymore screen just locks up ### 2/5 — Normalerweise top aber seit kurzem Flop *2022-12-18* Bitte unbedingt ein Update (!!!) um Videos wieder abzuspielen und/oder exportieren zu können. Aktuell ist die App quasi unbrauchbar. Aber früher war sie sehr zuverlässig und hatte alle Funktionen ohne Probleme ausgeführt. ### 3/5 — Please update *2022-12-07, version 2.0.3* Videos won’t play with the new update for iPhone please update the app 🙏🙏🙏 ### 1/5 — Mr *2022-10-23, version 2.0.3* Hi , same here , bug freezes videos and unable to exit app without turning phone off ### 1/5 — What. The?! *2022-10-22, version 2.0.3* I had this app with all the pics I wanted to save like art, people and sexy pics. Now they are gone forever and this app is useless. No notice they’re just gone. I had years of photos too and I can’t get them back without searching back through my albums for ages and still it’s a toss-up as to whether I’ll even find them. If I could give this a negative star I would. ### 1/5 — Videos do not play on iOS 16 *2022-10-15, version 2.0.3* After I install the new iOS 16 my videos do not play anymore please fix bugs ### 1/5 — App now not working *2022-10-12, version 2.0.3* It used to work ok but now stopped working and no new pics can be added without showing as black screen only. Please update App ### 1/5 — Don’t bother *2021-11-22, version 2.0.3* Terrible app. You will lose all the pictures and videos you upload… it’s not a maybe, you will lose them. ### 1/5 — No longer working as it should. *2021-10-22, version 2.0.3* I suspect the present iOS15 has rendered this App useless. It will not load pictures from my photos, nor can you take photos via the app. ### 1/5 — Avoid *2021-08-11, version 2.0.3* This app does not work properly- you can’t access a lot of your photos even if you can manage to save them into the app to begin with. When you try to communicate with the app developer, it allows you to type a message but you get an error msg when you try to send it! The donate function still works so you can send them money but not messages. Same dodgy functionality for My Folder and My Secret Folder. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lost all my photos and info *2025-11-03, version 2.0.3* I have used this file for years and this morning all my folders are deleted and the app is empty. No warning! Gutted ### 1/5 — iOS 26 *2025-10-02* Läuft diese App unter iOS 26 ? ### 1/5 — Saved videos won’t play *2025-03-16, version 2.0.3* Videos won’t play unless you put them back in you phones photos A lot of times pictures won’t upload to this secret folder. ### 1/5 — Videos not playing … *2025-01-19, version 2.0.3* Is there an update or a way to play the videos from the app .. ### 1/5 — I need to reset my password but can’t *2024-08-08, version 2.0.3* Can’t contact app manager ### 1/5 — this app is broken *2023-10-05, version 2.0.3* Needs an update :( ### 1/5 — Video playback Bug doesn’t work ! *2023-08-05, version 2.0.3* Video playback and save to camera roll on app doesn’t work can you place fix this ! I have videos I need to retrieve ! Thanks ! ### 1/5 — App WONT PLAY VIDS ANYMORE!! *2023-05-20, version 2.0.3* Idk what the heck happened bcuz the videos no longer play on here….. they use to work like a champ and the app was great but now it just freezes and won’t play vids. I donated and everything but to no avail! PLEASE FIX THIS!!! ### 1/5 — Lost everything *2023-05-19, version 2.0.3* I have now lost ability to watch any videos saved on here. Make sure you have a backup somewhere else ### 1/5 — Dringend Updaten *2023-05-08* Bitte dringend ein Update durchführen, damit man die gespeicherten Videos wieder ansehen kann, bzw. exportieren. Sonst sind alle Erinnerungen weg und unbrauchbar. Die App war immer Top, aber momentan ist der Support echt lahm. ## Most praised reviews (10 highest-rated) ### 5/5 — Vids freezing. *2023-10-21, version 2.0.3* Pls pls help. All the vids are frozen and won’t play. Just gets stuck on the screen and you have to close manually. I really need to access the vids. Is there anything I can do. ### 5/5 — Please upgrade *2022-12-12, version 2.0.3* Please upgrade I been using this app for years and I love it please please ### 5/5 — Working again! *2021-07-14, version 2.0.3* App is working again!! This is the best app in the market! Nothing is even close! Get it. ### 5/5 — Problem with IOS update *2021-06-13, version 2.0.3* After that I can not play videos within the application only photos I need a support immediately ### 5/5 — Kein funktion mit ios 11 *2021-02-04* Hallo Gespeicherte filme spielen nicht mehr ab Bitte um update für ios Danke ### 5/5 — Amazing until 14.1 *2020-11-04, version 2.0.3* Best app to keep my stuff secure. Wish the videos worked on 14.1 update. Hint hint. ### 5/5 — Welcome Back *2018-09-24, version 2.0.3* I had this app when it first came out. I shared this app to my other friends. But when they didn’t update the app, I was mad. After waiting for an update I finally deleted the app. After I deleted the app, a week later, some one came with a petition to have the developer to update the app. I was thinking about this app so I decided to search it and it is back. They say they take donations to keep it going. I have no problem with that, because this is the best app for what it do, which keep your secret. Again welcome back and I am so happy and grateful you’re back. I am about to see if I can restore my last year backup to this new new app. I kept my last year back for this app just in case. ### 5/5 — Actualización urgente no abre la aplicación *2018-08-08, version 2.0.2* Por favor actualizar la aplicación no abre y tengo unos archivos allí gracias !!gracias ### 5/5 — Thank you for doing the update!!!!! *2018-02-05, version 2.0.1* I thought all of this stuff was lost forever ### 5/5 — Thankful for the update *2018-01-31, version 2.0.1* Thank you for the update! Very happy to have my secret photos/videos back!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*