# My Select PT — user reviews > 103 indexed App Store user reviews of My Select PT by Select Medical Corporation, rated 4.74/5 from 3,175 ratings. - Source: https://appshunter.io/ios/app/my-select-pt/id1457078922/reviews - App overview in markdown: https://appshunter.io/ios/app/my-select-pt/id1457078922.md - Rating breakdown: 5★ 2,751 · 4★ 240 · 3★ 71 · 2★ 18 · 1★ 94 ## What do users think of My Select PT? Overall sentiment: negative **Pros** - ⭐ Excellent physical therapy services - 👍 Helpful exercise videos and instructions - 💡 Ability to track and review exercises **Cons** - 🐛 Frequent app crashes and login issues - 🔒 Lack of customer support and communication - 📝 Inability to check off completed exercises **Commonly reported bugs** - App crashes on startup - Login and password reset functionality not working - Inconsistent exercise tracking and checkmark functionality **Most requested features** - Add appointment scheduling and calendar integration - Improve exercise tracking and progress monitoring - Enhance messaging and communication features ## Newest reviews (18 of 103) ### 2/5 — Glitch/Not Working Properly *2026-07-06, version 4.4.0* Hi! When I try to do my exercises for the day, the exercises that I did for a previous day are already marked with a check mark and i can’t remove them. Sometimes the start exercises button disappears entirely and when it is there and you try to check off on a workout it just shows the video instead even though you were trying to put a check mark. Can you all please fix this? ### 4/5 — Can’t enter the app, couldn’t enter code *2026-06-25, version 4.4.0* Update: was able to get into the app with their help. I created an account in the app, toggled over to the email to copy the code, and when I went back to the app, the screen went blank. Now I “technically” have an account because I created a password but wasn’t able to put in the code in. Anytime I try to login. It says I’m not authorized, again because I wasn’t able to put the code in when I first created my account. The lady at the front desk said that she would try to find someone to reset my account (but it doesn’t sound like this is something that happens and I’m not optimistic). At this point I have no way of accessing the exercises, and it doesn’t appear that anyone knows what to do and there’s no support email. Super frustrating. ### 3/5 — I have to sign into the app each time I open it *2026-02-19, version 4.2.0* What the title said ⬆️ ### 1/5 — No confirmation email sent *2025-11-20, version 4.2.0* Signed up for the app but no confirmation email was generated. Now I can’t login or reset my password or sign up again. ### 1/5 — Needs an update *2025-10-13, version 4.2.0* This app hasn’t been updated in over a year. In order to complete the on screen exercises, you have to delete the app and download it again. There’s another review by “Cvgrrl” that’s 100% on point. This app lacks the basic functionality needed to work properly. ### 1/5 — Won’t let me login at all *2025-08-24, version 4.2.0* You tell me to download the app and create an account so I do and then the next screen asks me for an access code so then I try and go back to my email to grab the access code and you logged me out and then now you won’t let me back in and are saying that I’m not authorized because I never gave you the access code in the first place when I signed up. Tried to do a password reset and I’ve been waiting for the email. ### 1/5 — Glitchy *2025-08-10, version 4.2.0* I can never even get into the app bc it’s so glitchy ### 1/5 — Wish the ability to check off exercises actually worked! *2025-07-31, version 4.2.0* This is a good app and I'm glad I can have my PT assign me exercises, but I've yet to find a consistent way to check off the exercises in the app. This seems like basic functionality and I would imagine it was part of the MVP (Minimum Viable Product), so I hope the app devs are reading these reviews! It should be easy to check off exercises, and especially shouldn't have to require you open each exercise and let it sit there for a while before moving on. I often can just look at the picture and know what I need to do. Give us the ability to check the exercises off, pretty please with sugar on top!!! I will gladly update my review when we have this basic feature! ### 1/5 — No Access *2025-07-29, version 4.2.0* I have asked for assistance twice with this app and received no response. I just requested a change in my password. They were supposed to send an email, but nothing was sent. I cannot use the app because I have no access to it. ### 1/5 — Good idea but Can’t sign up *2025-06-19, version 4.2.0* Very much like the idea of being able to review and keep records of the prescribed exercises however, we have made multiple attempts to sign up for the app and it always giving an error message. ### 1/5 — Horrible non responsive *2025-06-01, version 4.2.0* I had an account years ago. I selected forgot password and I never get the email. My provider contacted their IT dept and you all are worthless. How am I supposed to get better when I can’t even get to the treatment program ### 1/5 — Can’t login *2025-05-08, version 4.2.0* Having the same issues as everybody else.. get to the login screen sign in and it doesn’t do anything after. ### 1/5 — Can’t get in *2025-02-22, version 4.2.0* Tried to log in but had to look up the access number. Apparently this is a fatal flaw because now I can’t get in at all. Super frustrating. Just want to do my PT not deal with this hassle. ### 1/5 — Waste of time *2025-02-22, version 4.2.0* You can’t even set the darn thing up as a new user because you can’t input password or user id from Apple password app or copy and paste both manually. The idiots who designed this app should be fired ### 1/5 — The worst ever *2025-01-17, version 4.2.0* My access code did not work. There is no way to contact anyone for help. So great! ### 1/5 — No support for login issues *2024-12-31, version 4.2.0* I was unable to access the app. Will not advance to next screen after entering user name and password. Does not appear to be any customer support for this application. ### 1/5 — Not a fan *2024-12-05, version 4.2.0* This app is trash ### 2/5 — App crashes and logs me out constantly *2024-09-07, version 4.1.1* It was hard enough just to sign in for the first time —you better not need to look in your notes, etc., because everything will clear when you even act like you are going to another app. I was able to log in online and therefore create my credentials and then use those to log in on the app. Face ID will never work and says I have invalid credentials. Yesterday I was able to check off my exercises one by one as completed. Today, it’s kicked me out of the app multiple times, then each time I clicked Start Exercises, it would seemingly do nothing, but if I tried to mark one complete, it just took me to the instructional video. Once I closed the app and logged back in, it then showed all my exercises marked as done for today (even though I was not able to mark a single one on my own). It would be a good app if it didn’t have so many glitchy problems. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t Mark Exercise As Done *2026-08-06, version 4.4.0* I can’t check off the exercise once completed. It’s hard to keep track. ### 1/5 — WTH!? *2026-08-03, version 4.4.0* I can’t even get into this stupid app. I did my password and all that good stuff and then it won’t let me in and then I get a message of invalid credentials over and over again. It’s not worth it!! ### 1/5 — Disappointed *2026-07-29, version 4.4.0* Considering the excellent quality of My Select Physical Therapy through Banner Outpatient, the software for home programs is a serious disappointment. Using the printed program creates a better exercise flow than the low quality/low functionality of the software. Your patients deserve a more interactive app. This area of your business needs a serious look and investment. ### 1/5 — Trash auth *2026-07-19, version 4.4.0* The authentication and sign-up process is just trash. Can’t pass it to see my assigned tasks ### 1/5 — Can’t get into it to figure out if it’s a good app! *2026-07-16, version 4.4.0* I cannot tell you the number of times I have deleted and reinstalled or attempted to say I forgot my password but I can’t get into it. And if I dare to swipe up then it immediately comes up with a red banner that says I’m not authorized so I can’t even try to work between email and the app. Ridiculous that this twitchy interface is being used for helping patients just trying to do their PT at home. ### 1/5 — Seems more like an email snatcher. *2026-05-11, version 4.3.0* This app is not even worth a star but that was the lowest I could select. ### 1/5 — pretty worthless *2026-04-01, version 4.3.0* this app lacks basic functionality. i cannot check or uncheck exercises, so there’s really no point. it arbitrarily checks all of the exercises, even though they haven’t been completed, and i cannot uncheck them. there is no way to record completing my exercises nor is there a record of my exercise history or a calendar. the videos are of limited value and the descriptions aren’t much better. i must log into the app every time i use it. this app is a waste… and frustrating. i have no idea how this app could possibly have such a high rating. i’ll be requesting a paper handout of all of my exercises. ### 1/5 — Only good for videos *2026-02-24, version 4.2.0* This app is essentially worthless, except for the ability to watch exercise videos that your therapist has chosen. There is no calendar to monitor your progress. There is no way to record that you completed the exercise. There is no additional information to help you progress in your therapy and the app constantly logs you out after each use. The moment you close the app it’s as if you never used it before. I hope this is not a reflection on the company in general because they have not impressed me with the uselessness of this application. ### 1/5 — Frustrating *2026-02-13, version 4.2.0* Heaven forbid you need to reset your password. Not possible. ### 1/5 — Great for saving paper. Horrible for marking progress. *2026-01-17, version 4.2.0* Unable to “complete” an entire workout. Regardless of how I complete the work out, either by “start work out” or selecting the 1st exercise and then manually cycling through each, the same 2 exercises (#1 and #4) are ever marked completed. Also the need to manually clock to the next exercise really breaks up the flow of the exercises. ## Most praised reviews (10 highest-rated) ### 5/5 — Gene huddle *2026-05-21, version 4.4.0* Giovanni is terrific ### 5/5 — Client *2026-05-19, version 4.4.0* Maria Blair is an outstanding therapist. She is professional, caring, and truly takes her job seriously. I have seen many therapists, but Maria stands out because she gives her full attention, does not waste time, and genuinely cares about helping people. I highly recommend her. ### 5/5 — Best Place *2024-07-30, version 4.1.1* Everyone is super nice. I saw a difference in my back after day 1. This place is best by far with the PT I’m getting here than other places I have been ### 5/5 — So far all good *2024-06-06, version 4.1.1* You seem to know and pinpoint with accuracy exactly where the issue lies and address it so successfully. Walked out of PT today feeling awesome ### 5/5 — Great Motivator! *2024-05-08, version 4.1.1* I’ve only had the app for one day so it’s a little early to say for sure, but it seems very helpful. ### 5/5 — App awareness *2024-05-07, version 4.1.1* I happened to realize that we had an app available to help us with our therapy and to remind us of how to do our exercises. It didn’t get mentioned to me but realized the QR code on my sheet wasn’t to pay my bill! It was easy to get set up! Thanks! ### 5/5 — Review *2024-04-30, version 4.1.1* Caring very ambitious an most of all precise on working with the needs of therapy ### 5/5 — Thank you!! *2024-04-23, version 4.1.0* Loved working with Maria today!! She taught me a lot in the time we were together!! And I’m so happy she set this plan up for me and invited me to join thru the APP!! This is going to be so helpful!! ### 5/5 — Excellent service *2024-04-08, version 4.1.0* I love this therapy location. The staff is very friendly and helpful. I would recommend them to anyone needing PT ### 5/5 — Great teachers! *2024-03-19, version 4.1.0* I have used Select Pnysical Therapy before for a total shoulder replacement and they were great then. I am using them now for an ankle injury. They are all great teachers. Good follow through and I LOVE having the app! Holds me accountable for my home exercisers! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*