# My Shelter App — Access Your My Shelter Account > Shelter Insurance customer portal for policy management and roadside assistance. (iPhone/iPad app by Shelter Mutual Insurance Company®.) - Source: https://appshunter.io/ios/app/my-shelter-app/id392290450 (this page in markdown: same URL + `.md`) - Developer: [Shelter Mutual Insurance Company®](https://appshunter.io/developer/392290453) - Category: Utilities, Finance - Price: Free - Rating: 3.60/5 from 38 App Store ratings · 70 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 33 MB - Languages: American English - Released: 2010-09-28 - Data updated: 2026-07-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-shelter-app/id392290450/reviews.md ## What is My Shelter App? This app is specifically designed for Shelter Insurance® customers. We are committed to keeping you connected with the information you need, when you need it. You have the option to use a biometric login to get instant access to your My Shelter account, request roadside assistance and more: • Manage your account • See policy details, coverages and important documents • View payment history, upcoming payments or even schedule a payment • Access your ID cards (view, save, share and more) • Your agent’s contact information ## Key features - Biometric login - Manage insurance account - View policy details and documents - Track and schedule payments - Access ID cards - Request roadside assistance - Agent contact information ## Recent user reviews (10 of 70) All indexed reviews: https://appshunter.io/ios/app/my-shelter-app/id392290450/reviews.md ### 5/5 — SHELTER IS THE BEST! *2026-02-13, version 6.0.0* I love my Shelter Insurance ### 1/5 — Great insurance rates lame app *2026-01-15, version 6.0.0* The insurance rates are great. The app is lame…! You can’t pay early and hit pay early. You can’t set up alerts, which everything with newer technology has (reminder your payment is due on..). And it’s annoying that they don’t catch up with the new technology. This is the only billing company I have that doesn’t… send me an alert close to my bill. ### 1/5 — Horrible!!! *2025-09-11, version 5.18.0* I had Shelter insurance for 2 years and NEVER missed a payment and then one day Shelter the office people had their computer system upgraded and it had a “payment bug” (they even told me this is what was happening, recorded phone call saved) where if you had auto pay turned on it would charge your card but fail to accept the money and it would make your account go “delinquent” and they would call and then get their payment (same day of failed auto pay) this went on for 3 months and they didn’t get it fixed but on the 3rd month of pay fail in their system they claimed my account was delinquent and they even canceled my insurance contract with them and it was effective immediately so I switched to State Farm and have not had a single issue since and all payments are on time with auto pay enabled. Screw you Shelter insurance for errors on your end and you blaming me for it ### 3/5 — Apple Wallet *2025-08-26, version 5.18.0* Be nice to add my id cards to Apple Wallet ### 1/5 — Poor app *2025-04-05, version 5.17.0* Claim feature is garbage, app crashes and loses info constantly. Of course it has no problems with submitting payment. They will take your money but design an app that won’t let you proceed with a claim. ### 1/5 — Frustrating Lack of Basic Features *2025-03-26, version 5.17.0* This insurance app is missing essential features that make managing policies extremely difficult. There is no option to add or remove vehicles or drivers, which is a basic necessity for any insurance platform. Instead of handling these simple updates through the app, I have to go through customer service, which is time-consuming and inconvenient. A modern insurance app should provide flexibility and ease of use, but this one falls short. Until these features are added, I can’t recommend this app for anyone who needs to make regular adjustments to their policy. ### 3/5 — 2024 *2024-10-05, version 5.15.0* App is alright, but missing more features. Need to be able to add ID card to apple wallet… ### 1/5 — Always a glitch *2023-01-20, version 5.11.0* The first time I paid my bill on the app was a breeze and I thought it was wonderful, but nearly every time I try to use it now, there’s some sort of glitch. This time, I cannot put our new credit card info in. It keeps freezing up. I even deleted and re downloaded the app, and I still can’t get it to work. ### 5/5 — Super helpful app! *2022-06-24, version 5.8.0* This app is well designed, intuitive to use, and does what it is supposed to. It is great to have access to my policies on my phone and not have to worry about having updated paper versions with me! ### 1/5 — Requires SSN *2022-01-04, version 5.4.0* I understand the need for an SSN regarding credit based insurance rates, but why keep the SSN after the credit check? I’m not looking forward to the potential identity theft if the SSNs are hacked from a Shelter database. There are other ways to verify an account without requiring an SSN. ## Frequently asked questions about My Shelter App ### What can I do with My Shelter App? My Shelter App allows Shelter Insurance customers to manage their insurance accounts. You can view policy details, coverages, and important documents, as well as track payment history and schedule upcoming payments. It also provides access to your ID cards and your agent's contact information. ### Is My Shelter App free to use? Yes, My Shelter App is free to download and use for Shelter Insurance customers. There are no subscription fees or in-app purchases required to access its features. ### What information do I need to log in? To log in to My Shelter App, you will need your My Shelter account credentials. The app also offers a biometric login option for faster and more secure access once your account is set up. ### Can I request roadside assistance through the app? Yes, you can request roadside assistance directly through the My Shelter App. This feature provides a convenient way to get help when you need it, ensuring you can access support quickly. ### What devices are compatible with My Shelter App? My Shelter App is designed for mobile devices. While specific operating system versions are not detailed, it is generally available for smartphones and tablets that can download applications from their respective app stores. ## Version history (last 5 releases) ### 6.0.0 — 2025-10-28 Our latest mobile app update now requires all users to enable Multi-Factor Authentication (MFA) for account access. On your next login, you'll be prompted to set up MFA via SMS, email, or an authenticator app. This change enhances account security and helps prevent unauthorized access. - All users must enable MFA to use the app. - Choose SMS, email, or authenticator app for verification. ### 5.19.0 — 2025-09-16 New Features & Enhancements Boat Policy Inquiry – Boatowners policy information is now available Dwelling Policy Inquiry – “Dwelling Fire” is now labeled “Dwelling” Custom Error Message on Mobile Login Bug Fixes Remove Location Information card for Inland Marine and Umbrella Policy Cards – Fixed an issue with text wrapping Claims Inquiry Page – Next steps information has been updated ### 5.18.0 — 2025-04-17 Keyboard fixes and misc. improvements. ### 5.17.0 — 2024-12-19 Updates to filing a claim for auto and other lines of insurance. ### 5.16.1 — 2024-11-21 Security enhancements ## Apps similar to My Shelter App | App | Rating | Price | Category | | --- | --- | --- | --- | | [LG&E KU ODP](https://appshunter.io/ios/app/lg-and-e-ku-odp/id1545027900) | 4.8 (24,531) | Free | Utilities | | [Kansas Gas Service](https://appshunter.io/ios/app/kansas-gas-service/id1083935659) | 1.9 (59) | Free | Utilities | | [Oklahoma Natural Gas](https://appshunter.io/ios/app/oklahoma-natural-gas/id1000592328) | 2.5 (113) | Free | Utilities | | [Liberty My Account](https://appshunter.io/ios/app/liberty-my-account/id1531641480) | 4.6 (10,650) | Free | Utilities | | [OG&E](https://appshunter.io/ios/app/og-and-e/id6444779436) | 4.8 (10,016) | Free | Utilities | | [Entergy](https://appshunter.io/ios/app/entergy/id529855219) | 2.7 (1,458) | Free | Utilities | ## More apps by Shelter Mutual Insurance Company® - [Say Insurance](https://appshunter.io/ios/app/say-insurance/id1519266637) All apps by Shelter Mutual Insurance Company®: https://appshunter.io/developer/392290453 ## Related topics [shelter insurance](https://appshunter.io/ios/topics/shelter-insurance) · [my shelter app](https://appshunter.io/ios/topics/my-shelter-app) · [Shelter app](https://appshunter.io/ios/topics/shelter-app) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*