# My SimplePay Health — user reviews

> 7 indexed App Store user reviews of My SimplePay Health by Coupe Health, rated 3.10/5 from 20 ratings.

- Source: https://appshunter.io/ios/app/my-simplepay-health/id6738585842/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-simplepay-health/id6738585842.md
- Rating breakdown: 5★ 10 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 8

## Most critical reviews (7 lowest-rated)

### 1/5 — Terrible App & Insurance

*2025-11-10*

Insurance denies all medications even those explicitly covered in the plan. Terrible experience.

### 1/5 — Can't log in

*2025-04-15*

It won't even let me login. Keep getting an error message. Constantly

### 1/5 — An app as bad as the insurance

*2025-01-14*

I have hated this insurance from day one. Never knowing how much ANYTHING will cost until you receive a bill and the company has already paid for it. Now this app is even worse than their old portal. Can’t even see the old claims, and for some reason I can’t log into the app using the same credentials as the website.

### 2/5 — Fix it soon

*2025-02-23*

Need a lot if work to be done, too many bugs

### 3/5 — Glitchy

*2026-01-07*

The app is not user friendly compared to the Aetna App which it is its parent. Tons of lag, hard to navigate, overall poor user experience.

### 4/5 — A few bugs still

*2025-01-13*

I can tell just still new. A few bugs: I cannot access my card, and I can’t turn on biometrics. Also, no claims history. Hopefully, these things will get updated soon, and then I’ll update my review. I do like it much than the old app though.

### 5/5 — Love the App

*2025-03-07*

Rocky start, but the new app is great!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*