# My Singtel app — user reviews > 210 indexed App Store user reviews of My Singtel app by Singtel Idea Factory Pte Ltd, rated 4.00/5 from 2,099 ratings. - Source: https://appshunter.io/ios/app/my-singtel-app/id1054859191/reviews - App overview in markdown: https://appshunter.io/ios/app/my-singtel-app/id1054859191.md - Rating breakdown: 5★ 1,206 · 4★ 375 · 3★ 182 · 2★ 74 · 1★ 262 ## What do users think of My Singtel app? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 💡 Comprehensive account management - 🚀 Efficient data usage tracking **Cons** - 🐛 Frequent crashes and bugs - 🤯 Confusing and inconsistent UI - 💸 Excessive hidden fees and charges - 🤖 Poor customer service and support - 🔒 Security and privacy concerns **Commonly reported bugs** - Unable to pay bills or access account details - Forced updates causing login and functionality issues - Sync issues with fitness tracking features - Unreliable network connectivity **Most requested features** - Allow all family members to manage account - Improve roaming plan management - Provide more transparent billing information - Enhance accessibility for disabled users ## Newest reviews (19 of 210) ### 2/5 — Bill Payment *2026-01-20, version 10.18.1* Have you guys seen Starhub’s bill payment in APP? Much better. Singtel bill payment in APP so weird had to fill in so many details including e-mail address. The weirdest is when click to enter name for credit card, a small window popped up titled ‘ Notice ‘ to let me enter my first name in it. Same thing happened for Last name. So weird, why not direct entry on the ‘form’ itself? And then the font colour is the lightest grey quite similar to Hexf2f2f2, I can barely see if had entered my name correctly in the very white window. LOL. Oh, one more thing is that after payment is successful (was an advanced payment) , it was not reflected instantly. Had open-kill APP twice, third time opened APP then advanced payment was reflected. With Starhub is no need to wait, instantly reflected. However, if pay online at Singtel website, it is instant reflection. ### 1/5 — 1st world company 3 world service *2025-12-11, version 10.17.0* Disappointing for a national carrier ### 1/5 — Slow *2025-11-06, version 10.16.0* It takes too much time for just authentication when you want to login…. ### 1/5 — Frustrating Cancellation Process and Billing Issues *2025-11-04, version 10.16.0* I encountered significant problems when attempting to cancel my add-on service. The system repeatedly threw errors, and it took multiple attempts before the cancellation finally went through. I received email confirmation of the cancellation, so I assumed the matter was resolved. However, the following month I was still charged for the add-ons I had cancelled. This forced me to spend additional time contacting customer service to resolve an issue that should never have occurred in the first place. When a company makes it difficult to cancel services and continues billing after confirmed cancellations, it raises serious concerns about their business practices. This experience has been disappointing. ### 1/5 — Regret switch to singtel *2025-09-18, version 10.14.0* Day 1, the modem down after few hours installation. Turns out it's spoilt. Took like 2 or 3 days to get it up. I am so glad that I did not rush to terminate my extg broadband. Then.. received email about sim card; which my only plan with singtel is broadband. Called customer service, they claimed did not see such email in their system. Then suddenly I received the SIM card. What is this? Called customer service again. Now they say it is complimentary card and that it is free. And today, received bill, & they are charging me this sim card. Nightmare! ### 3/5 — Takes too long for data usage to show up. *2025-08-25, version 10.13.1* Before the update my SingTel app App used to show how much data is left so quickly. But now it’s super slow, takes so long it’s really not good. Even after turning off wifi, turning off connection and turning it back on it’s still the same. Please do something so that we can check data usage and don’t get huge bills if it goes over. Thank you ### 2/5 — iOS slow and clunky *2025-07-26, version 10.13.0* I can’t get my bills from web page, it sends me to app - nor can I do so on iOS app. It is so frustrating. Why do I need to enter an account number manually, where do I retrieve it from if not the app itself? If I have more than one account, can’t it be drop down menu? I’ll already logged on, right? W SingPass some more! Also, pages load very slowly :( ### 1/5 — Bring Back the Old App *2025-07-04, version 10.12.0* I’m really frustrated with the recent changes to the app. It used to be simple and easy to use, but now everything feels confusing and unclear. Family accounts are supposed to include multiple people, so it doesn’t make sense that only the main account holder can make changes. If a family member accidentally purchases duplicate add-ons, there’s no way for anyone else to fix it. This new setup makes it much harder to manage our family’s subscriptions and add-ons. Please reconsider these changes or allow all family members to help manage the account. ### 1/5 — I do not like it *2025-06-03, version 10.11.0* Bad ### 1/5 — Terrible App *2025-04-20, version 10.9.1* One of the worst apps I’ve ever used especially from supposed blue chip type company as Singtel. Constant updates. Couldn’t pay bills using the app for days at a time. Just overall bad. ### 2/5 — Data usage *2025-03-14, version 10.7.0* Cannot view what is the data usage in main page ### 1/5 — What is happening to the Singtel App??? *2025-03-06, version 10.7.0* I’m not a petty person and i hate hate hate quibbling on small things (i have very good tolerance to these things…). But…. I’ve been noticing that the app has been super slow recently- not loading everything. What i really find annoying is that it doesn’t show the eBill anymore (itemised bill) - when i request for it, it indicates some error. And so for two months now, i have had to pay my bills without having to verify whether the charges are accurate. And yet if we opt to go back to paper bills you will be charging your consumers additional fee! COME ON SINGTEL! Can you please improve your services - i have been paying premium for your services and have been a loyal customer for more close to two decades now, ALL I ASK IS FOR YOU TO BE FAIR. WE PAY PREMIUM, YOU GIVE US PREMIUM SERVICE. That’s all. Just be fair. Give your best services. AND PLEASE DONT MAKE IT DIFFICULT FOR YOUR CONSUMERS TO REACH OUT TO YOU. Thanks. ### 2/5 — App is way too overloaded and it is now very bloated. Too many things and features in one app. *2025-02-20, version 10.6.1* Hi Singtel team, if you’re looking at this, I have one thing to say. You’re pushing way too many things onto this one single app that it is getting harder and harder to use as you add or try to add more things to it day after day. What I may suggest is that you have a separate and dedicated app for mobile/cellular services, broadband services, support/troubleshooting service and tv services which would make everything more streamlined, simpler and easier to use as compared to cramping everything inside this one single app which will make it less user friendly over time as you introduce more services and functionalities causing the app to be overcrowded making it difficult to use as it is overloaded with way too many things. Apple themselves have been in a similar situation before with iTunes which has since been broken up into a few different apps to do and handle different things. ### 4/5 — If there’s a 0 star *2025-02-14, version 10.6.1* The SIM is unable to be detected by my phone overnight. I tried with another phone also the same but they are able to detect other SIM card. Contact their customer service and go through all validations and restart of the service but still unable to resolve my issue. Lucky that I don’t need to make a call urgently just need to receive the otps. Haiz, how? Update: after waiting and trying, got it resolve by switching to esim. ### 1/5 — Awful app *2025-01-30, version 10.6.1* Bizarrely it seems to be getting worse. Surely not possible. Trying to pay my bill and apparently I need to update to latest version… again. This hangs after 95% of the download and just sits there… in cyber space, whilst my bill will be paid late again due to an incredibly useless app and experience. C’mon people . How hard can it be..? ### 2/5 — too many updates *2025-01-02, version 10.6.0* too many updates, considering that it is supposed to be an app to manage subscriptions, e.g. when travelling abroad ### 1/5 — So bad it’s almost funny…but not *2024-12-13, version 10.5.0* It’s been three years. You click on the Mail icon top right corner and it still says “we’re curating this” basically they have no idea why it’s there and forgot about it (hilarious). You click service agreement it just cycles for an hour then times out (so helpful)! There are sooo many issues with the app design but I don’t have enough space to write it up. Still it’s less frustrating than going into an actual Singtel store. So there’s that I guess. ### 1/5 — Worst app and sim card i ever used *2024-11-28, version 10.5.0* No proper customer service, ### 1/5 — Terrible *2024-10-19* One of the worst apps ever! Confusing. Forces you to upgrade. Sometimes suddenly ask for password. Deletes accounts and you have to add them back. Just overall a very bad app! ## Most critical reviews (10 lowest-rated) ### 1/5 — WORST *2026-08-12, version 10.23.1* WORST telco app I ever use before! Keep fixing the home page for more than a month! ### 1/5 — Even payment page also can be lagging *2026-07-28, version 10.23.0* What kind of app will encourage user not to make payment.. this app try several times want to pay the bill also cannot headache ### 1/5 — Utterly useless service *2026-07-12, version 10.22.2* The app is ok - the internet service is almost like a dial up from the 1990’s. As a National service, they should embarrassed ### 1/5 — Buggy, slow, incompetent *2026-06-22, version 10.22.1* Singtel forces you to use this app for all payments — you cannot pay on their website, even though their emails says you can. If you are on WiFi or log into your account, you can’t pay your bills. If you tab out of the app while paying, you can’t pay your bills. Want to see your bill breakdown? You can’t do that — you need to go to customer service which involves two forms, one WhatsApp chat, and maybe even a few calls. This is the worst app experience I have had by a mile. Every update makes this app worse. I don’t understand how this is possible. ### 1/5 — Terribly slow app, slow service *2026-05-30, version 10.22.0* The app doesn't have the support features I need, so I have to talk to a customer agent (after persuading the unhelpful AI chat bot). Every time I load the chat it is super slow to load. And the agent takes 5-30+ minutes to reply. Awful service, I'm leaving. ### 1/5 — Can’t log in the home page but can login any page, tell me why? *2026-05-20, version 10.21.1* Can’t log in the home page but can login any page, tell me why? ### 1/5 — App is trash, 0 stars if possible *2026-04-16, version 10.20.3* Unable to check my bill for over a year. App does not work, states wrong password everytime you login. After you successfully reset a password and you will be able to log in (ONCE), asks you to verify your identity using billing account number. I know my account number from my pass paper bills but this app says it is invalid when I key it in. I mentioned (ONCE) earlier because after you close the app and try to login with the new password, it says WRONG PASSWORD. However the same “WRONG” password works on the browser. ?_? Even if you can login to the website browser you can’t do anything to manage your account. Bill doesn’t show up, it asks to download this trash app . You can hardly load anything else. The loading icon is perpetually on the screen I don’t know why this is 4.2 stars on app store, google playstore reviews speaks for itself ### 1/5 — Can’t process credit card payment for my bill *2026-04-01, version 10.20.3* Error message is useless and not informative. ### 1/5 — On 16 Mar no signal , no call, no data & 1688 don’t care customer calling *2026-03-16, version 10.20.1* I have tried calling customer service at 1688 many times, but no one answer my call. The phone is just keeping ringing with ringtone songs. At least someone should answer and inform the customers about what is the issue and reassure us that the problem is being fixed. May I know what is the responsibility of the customer care’s services duty team is ? Customer pay bill every month ($35+) so we expect proper support when there is a problem. There is so many options for every month $10, but I still choose Singtel SingOnly plan $35. ( I am not customer take line and phone, only use Sing-Only plan). Could you please explain what is happening with the network and how Singtel will take responsibility for this issue? I would also appreciate a proper apologies to customer for the inconvenience caused. ### 1/5 — Constantly buggy *2026-03-10, version 10.19.0* Ever since I started using Singtel, their app has always been buggy. One thing I remembered was their rewards page not loading at all saying they will fix but it last for quite a period. Then there was one small point in the timeline where the app seems to be starting to work well. But recently, it has gone downhill again. The app won’t even load the home page properly. It has been showing “Something went wrong. We’re working to fix this. Please try again” for several months already. The roam page is also not working properly. I have been waiting for their update for the bug fixes for so long but it just hasn’t been done yet. :( I hope they can fix it quickly soon so that I can proceed with checking my account details smoothly. ## Most praised reviews (10 highest-rated) ### 5/5 — 希望添加华语 *2025-04-24, version 10.9.1* 在语言方面应该加入华语 ### 5/5 — Mobile No.93540083 The Jauw Kim. *2022-01-12, version 8.13.1* I just return from Singtel shop at Tampines Mall, Singtel staff advise me to recontract and change to Senior sim only plan, however after I check my contract (254487939) at home, I don’t see any wording of Senior sim only, my mobile No. 93540083. ### 5/5 — 我读书少！不会英文！ *2019-05-19, version 7.2* 可以让软件多一个中文系统的吗？可以把跟服务台的联系电话放显眼一点点地方吗？而外配套续订可以发个信息搞定！取消又那么麻烦要打电话这个是什么梗？ ### 5/5 — App experience *2019-03-26, version 6.24* Singtel mobile app is an excellent as it allows you to fully control all services available and make changes as required without requiring to call up. Perfect support package in a clear and concise format ### 5/5 — very good *2019-02-06, version 6.23* thanks ### 5/5 — 压金200元什么时候退还？ *2018-12-05, version 6.23* 十月份在兀兰营业厅与你们客服面对面视频，说压金退还给我，到现在都没有退？ ### 5/5 — Bad mobile pay *2018-09-06, version 6.20* Online payment with DBS debit card cannot go through. Applied Giro not workable. Cut user off without notice. Charged user reconnection fee and late payment fee due to their own issues. Useless hotline. Someone picked up but never talk. Mobile help center does not really help, kept saying “understand” but did nothing. Finally applied credit card then paid successfully. Not recommend! ### 5/5 — Loading slow *2018-07-16, version 6.19* Some time loading slow ### 5/5 — Informative and user friendly app *2018-06-03, version 6.17.2* Exceeded my expectation, an informative and user friendly app that greatly help to view my Singtel mobile account anytime. Great app! ### 5/5 — Auto Log out *2017-10-31, version 6.11* The app keep logging me out. And even when I sign in with the correct mobile number and password it prompts that it’s wrong. Same case for the website as well. I don’t usually have any problems doing so but it has been happening since last Sept and also I don’t think it’s wise that you update our data hourly, it should be like it was before. Please do something about it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*