# My Sky — user reviews > 127 indexed App Store user reviews of My Sky by Sky UK Limited, rated 4.64/5 from 246,435 ratings. - Source: https://appshunter.io/ios/app/my-sky/id880575127/reviews - App overview in markdown: https://appshunter.io/ios/app/my-sky/id880575127.md ## Newest reviews (19 of 127) ### 1/5 — Account not authorised *2026-08-14, version 10.16.1* I just repeatedly get a message saying my account isn’t authorised to access the app despite being a member for 15 years. ### 1/5 — Back to being ripped off by Sky AGAIN *2026-08-13, version 10.5.0* Back to being ripped off by Sky AGAIN Got the price down to £40 or less just for the broadband. All my saved data is AWOL , I've never been changed the price I agreed on. Been charging me £70 + the other times well over £50, nearer £60 . Can somebody please explain this to me. Please not a robot asking 2 questions that have nothing to do with what I need to know. This is sickening. Thanks ### 1/5 — Truly a embarrassment *2026-08-12, version 10.16.1* Every time and mean every time, I use this something fails to load or open. Links broken, scroll not working and on and on! ### 1/5 — Updated so it still doesn’t work *2026-08-11, version 10.16.1* Talk Shield didn’t work before the latest update, still doesn’t work after the update. ### 1/5 — Another update today *2026-08-10, version 10.16.1* And still can’t get into my account. What happens when my data runs out?? Come on Sky sort it out please ### 1/5 — Sky app *2026-08-07, version 10.16.0* Never any issues with the app till lately now saying server issues you don’t have access to this Please sort out ### 1/5 — Technical support is terrible *2026-08-06, version 10.16.0* Tried calling tech support and it’s just an AI that isn’t helpful ### 2/5 — Treats In Us *2026-08-06, version 10.16.0* I used to be pleased with my sky VIP but the only thing I ever used it for was the Treats on Us but that hasn’t worked for weeks all the tasty treats dangled like a carrot get to the checkout with the tasty treat only to find access denied no treats left this even happens 90seconds after getting the notification shame!! ### 1/5 — Dreadful, what’s going on????? *2026-08-06, version 10.16.0* Sky Customer for 15 years never had a problem with app or access, now I can’t get into anything. I can’t access any rewards. I can’t check my add-ons or adjust anything, I want to know what’s going on. All sorts of safe for a few weeks now that have been no rewards available, Sainsbury’s. I also need to make a slight alteration to my package and I can’t. This is appalling. Sorted out Sky. Since we can’t access Sky on Twitter anymore, I feel abandoned. ### 1/5 — Did today’s update *2026-08-03, version 10.16.0* And still can’t get into my account at all. What happens when I run out of data? May have to change provider now. ### 1/5 — Waste *2026-07-30, version 10.15.1* Since you downgraded this app, nothing works properly. Why did you remove Your Device section completely??? So that we don’t keep track on our contracts ????? ### 1/5 — Rubbish *2026-07-30, version 10.15.1* Cant get into my account it’s so annoying ### 1/5 — Not working *2026-07-29, version 10.15.1* All was fine until sometime last week when the app suddenly stopped working on my iPhone. I’ve deleted it and all data and re-downloaded from the App Store 4 times, restarted my phone each time and it still doesn’t work. It’s infuriating! ### 1/5 — VIP Rewards no longer seem to ever be available *2026-07-29, version 10.15.1* I’m a Sky VIP customer of many years and up until a few weeks ago I was able to get rewards. Since then every time I go to check rewards in the app it constantly says “It looks like we are out of treats”. I check at all times of day, in morning, first thing, through the day and especially when the rewards are released on a Wednesday. It looks like there are no actually treats and it’s all a bit of a con! Not impressed. ### 1/5 — Advanced Security not working *2026-07-26, version 10.15.1* For days now this is not working. App also keeps on asking password. I have even uninstalled and re added app but still problem exists! ### 1/5 — Talk Shield still not working *2026-07-23, version 10.15.1* Yet another update claiming ‘bug fixes’, without actually getting fixed! Obviously been filed in the ‘too hard to do’ tray! When will someone get around to actually fixing this????? ### 2/5 — Did the update *2026-07-23, version 10.15.1* and now can’t log in at all. Can’t even change my Password. Says my security answer is wrong. It isn’t. Too bad if I run out of data as can’t even log in, never mind add data from my piggy bank. Sort it out Sky. ### 1/5 — VIP Rewards no longer seem to ever be available *2026-07-18, version 10.15.1* I’m a Sky VIP customer of many years and up until a few weeks ago I was able to get rewards. Since then every time I go to check rewards in the app it constantly says “It looks like we are out of treats”. I check at all times of day, in morning, first thing, through the day and especially when the rewards are realised on a Wednesday. To me it looks like there are actually no treats and it’s all a bit of a con! Not impressed. ### 1/5 — Poor update *2026-07-17, version 10.15.1* EXTREMELY Disappointed with the recent update. Before I was able to control and view all my children’s devices, the update has taken my parental rights away. I can no longer pause or restrict device time. Sky has gone against all gov advice for parents. 90% of devices aren’t even showing. A complete failure by sky. I want to know why this feature has been removed at a time of health warnings regarding device time and the damage it does to children. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-09-09, version 10.18.1* Sort your app out it’s absolute rubbish always technical issues never a good experience. Sort it now I have been with Sky 14 years . Get your act together guys ### 1/5 — Access Denied *2026-09-09, version 10.18.1* For 2 months I not been able to access the app. On login I get the message “Your account is not authorised to access the MySky app”. I contacted Sky support on numerous occasions and they can’t fixit! Poor service from Sky!!!!! ### 1/5 — Won’t log me in correctly *2026-09-03, version 10.17.0* The app just isn’t working. It logged me out now won’t log me back in despite uninstalling and re installing. I’ve tried everything. I need it to roll some data over as I’m out and I need it for work. ### 1/5 — Doesn’t work with a VPN active *2026-09-03, version 10.17.0* Deleted the app because it was useless. Won’t connect with an active VPN. ### 1/5 — Unable to log in *2026-08-28, version 9.59.0* I am unable to log in I have never had this problem before ### 1/5 — Shocking *2026-08-27, version 10.17.0* Never once been able to use this app with out a navigation error. this time clicking anything in mobile section loads with access denied error page. Time to hire someone and stop using AI slop ### 1/5 — Sky mobile login broke *2026-08-23, version 10.17.0* It’s no longer possible to manage your sky mobile sim in the app and you can’t do it via a web page and support dont understand or help. 18 year customer first complaint. ### 1/5 — Unable to log in *2026-08-23, version 10.17.0* No internet according to Sky, but I just downloaded and installed the sky app ? I am a long term Sky customer. What’s up ? ### 1/5 — PLS FIX THE APP *2026-08-21, version 10.17.0* Please put back the devices tab in the broadband section it the app - so I can remove any devices from the hub when I want. It was bad before now it’s completely gone - I want to be able to access this from the app otherwise I’m cancelling my contract as it’s a major feature you’ve removed for no reason ### 1/5 — Sky VIP weekly rewards - treats on us *2026-08-15, version 10.16.1* Where have these gone? Previously been able to log in and claim a reward each week but for the last month every time I click in it says “we’re out of treat for now, don’t worry we’ll add more so check back later” I’ve been checking regularly at different times and days and not been able to get one. ## Most praised reviews (10 highest-rated) ### 5/5 — Tv broadband and mobile *2026-08-27, version 10.17.0* I have no issue with your services and th e. Cancellation of my mobile was an error on my part so I wish to satay with you ### 5/5 — Sky Exceptional *2026-07-14, version 10.15.0* Blowing my mind with all ages considered APProval ### 5/5 — Yes Happy *2026-07-06, version 10.14.0* So pleased I have joined skylines ### 5/5 — Yes Happy *2026-05-14, version 10.11.0* So pleased I have joined sky ### 5/5 — Update *2026-05-05, version 10.11.0* Great update, now the app just crashes instead of opening. Hard hard restarted the iPhone but no change. ### 5/5 — Issues with login *2026-04-30, version 10.10.0* I’ve been a sky customer for over 5yrs and not once have I had an issue logging in to my account until now as it says there’s an error to the server so I would like to know what’s going on Much appreciated ### 5/5 — Very useful *2026-04-18, version 10.10.0* I find this app very useful and it makes it really easy to see what going on with my account e.g Broadband speeds, connection to devices and how many devices are connected. The sky rewards that’s integrated into the app is also fantastic and very user friendly. The only thing that could be improved would be if you could have device priority set without having to pay extra. ### 5/5 — My sky glass worth every penny *2023-12-13* Hi I needed a nes tv I saw adds abought sky glass read a big more never had a tv bigger than a 32. Inc choice was great 3. Different size’s X I picked my 55. Inc sky glass tv green around edges o yes you can get different colour surrounds to suit your liveing room I had just purchased teel curtains so it went well with them 😀tv arrived 2. Guys brought it in fitted it on my tv stand wow could not beleave the size and quality of picture when the guys turned it on amazing pictures colours sound just like being in a cinema wow . I love whatching discovery with all the wildlife so reel . Then the action films on sky cinema every thing is bigger sounds amazing o my next door neighbour commented abought it So William is very happy with my sky glass 👍😀😀 **Developer response:** Hi there, thanks for the positive feedback, we're glad you had a great experience! We'll make sure your praise is passed on to the relevant team. Thanks, the MySky team ### 5/5 — Review for member of staff Glasgow city centre *2022-10-13* Dear sky. Not sure if this is the correct route for writing reviews, however we would appreciate if it is not, can this review be forwarded to the appropriate person.? We visited the Glasgow city Buchanan a street centre sky shop. We are not from Glasgow however we thought we would pop in and speak to them about my mobile data use and also a conversation about our tv package. Kelly, hope this name is correct introduced herself as a member of the team. She was such a lovely professional member of staff. She first of all gave us a comfortable seat and was very attentive to us. She listened fully to our issue and explained it fully. It answered our issue then we had a very useful conversation about other aspects of sky that would be helpful to us. She really seems to know her stuff, and delivered it in a way that we understood which we really appreciated. We have a local sky outlet where we live, however we have never managed to resolve much in store with them, mostly being referred to phone customer service. Kelly recognised that this was not a sales pitch, It was purely customer service. In todays world that is very rare, to get the right back up at the right time, regardless of whether it’s sales or service. Well done sky for employing experts like Kelly. It’s why people stay with you for so long. Please pass on our thanks again to Kelly. She’s one of the best. Kind regards Karen and Alan Milne 47 Johnston Avenue Dundee ### 5/5 — Tempted to leave Sky? Don’t do it! *2022-06-05* I’ve been a Sky customer for many years, the main reasons being:- 1. I live in an area surrounded by trees so not the best for a signal but an engineer (always professional, knowledgeable and polite) is dispatched at least once a year to realign my dish, always free of charge. 2. Customer service is excellent. When I’ve had a question that I cannot find an answer to online I’ve never had a problem getting through to speak to an advisor (if you’re fortunate enough to get Mabarak, lucky you, you’re in safe hands; he’s fabulous)! 3. For what I pay I couldn’t currently get anything close to the package I’ve got with any other provider and I’ve checked exhaustively! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*