# My Sleep Coach — user reviews > 94 indexed App Store user reviews of My Sleep Coach by Bonafide Medical Group, LLC, rated 1.30/5 from 60 ratings. - Source: https://appshunter.io/ios/app/my-sleep-coach/id936292288/reviews - App overview in markdown: https://appshunter.io/ios/app/my-sleep-coach/id936292288.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 54 ## Newest reviews (17 of 94) ### 1/5 — Works until it doesn’t *2026-02-16* The app was working great, easy to use, no problems. Then it needed my password one day, put it in and says it’s not right. I can’t get a link to a password reset because it tells me the link is invalid when it sends the link to me. Super frustrated at the moment because it’s time to reorder supplies and I can’t do that at the moment. ### 1/5 — Horrible app *2026-02-11, version 3.4.6* The app never works and there is zero customer support! ### 1/5 — App isn’t working *2026-02-03* The app isn’t working. It keeps saying my password isn’t correct. When I choose the reset password option, it doesn’t send an email. I need supplies and cannot order. I’ve also checked to see if there is an update needed and there isn’t. ### 1/5 — Should be removed *2026-01-28* When setting up the account they send out an expired link. Sending emails to support bounces. Such a waste of time. Apple do no approve this app. ### 1/5 — Worst app ever *2026-01-09* This app crashes all the time, asks for a new password but doesn’t accept any given. Useless! ### 1/5 — Garbage *2026-01-08* App continuously wants me to update my password even with Face ID. Now it tells me to update my password and I do but there is a sequence error no matter what password I create. If I try the forgot password option you will never get an email. As much money they make over charging insurance for equipment you think they could manage an app ### 1/5 — Too many issues *2025-12-31* Sleep Coach could be a great app, but it needs a lot of things worked out. They finally incorporated Face ID for login. Wonderful since the app couldn’t remember my password from session to session. This morning, it wants my password which I can’t remember. I have the app email a reset link. Email address is duly entered then it returns to the login screen and sends no email. So I have no access to the app and will end up calling my DME to reorder. It also doesn’t track reorder times very well. And everything seems so poorly designed, almost amateurish. I worry about data security on apps written like this. It does get orders to the DME but I think I’ll call them to order going forward until this developer can demonstrate a stable, well written app. ### 1/5 — Terrible App *2025-09-30* Won’t allow me to reorder supplies. It keeps saying there is an error, but not what the error is. Every available box/question has been filled out. I then tried to use the online chat feature to get help, which also doesn’t work. ### 1/5 — App Doesn’t Work *2025-08-04* It USED to work when submitting an order. But now, when I hit submit, it says there was an error. I also try to hit the chat button to speak with a rep and it does nothing. ### 1/5 — Does not work *2025-06-04* Setup the account set password and keep getting a check email to continue that keeps sending me the instructions to setup. I give up ### 1/5 — App Doesn’t Work Period *2025-04-23, version 3.4.6* None of the functions work properly ### 1/5 — GZ *2025-03-12, version 3.4.6* Horrible. I am going back and forth trying yo register and log in. ### 1/5 — App fail *2025-01-29* App says to change password but when I do it says not in sequence. So frustrating that I can’t see my order because I can’t even log on. ### 1/5 — Cannot Even Create An Account *2024-09-12, version 3.4.4* My cpap supplier told me I can order via this app. I can’t even create an account. No instructions are given for the phone or birth date format. Slashes? Dashes? I’m not impressed. ### 1/5 — CAN NOT REGISTER *2024-09-04, version 3.4.4* It’s a total JOKE, you create an unfriendly app that millions have been using that CPAP machine and this? Can’t even register !!! ### 1/5 — App Never Works *2024-09-01, version 3.4.4* This app always logs me out, never logs me back in the first time. Gives me error messages all the time. Super clunky and hard to navigate. ### 1/5 — New CPAP user…not user friendly at all!! *2024-08-14, version 3.4.4* I have downloaded the app. received 2 phone calls that resulted in 2 time sensitive emails (because I told the caller I was on the way out and couldn’t deal with it at the time. I wasn’t notified the email was time sensitive) i did a password reset and now each time I log in, I receive another email instructing me how to download the app. again. I already have the app but it lets me go no further than another email when I attempt to log in. There has to be an easier way!!! This app is terrible and NOT at all user friendly!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Never used *2026-08-11* I signed up, selected “my first login”, never got an agent. Did it again like a week later. Got some person to verify my login. Went to login - couldn’t. Still can’t. Just easier to use their site and email or phone. Good idea. Failed execution. ### 1/5 — Dave *2026-08-08* This app is a joke. I’ve been ordering c-pap supplies for three years and now it won’t let me on my account no matter what I try. Home Medical Products is a joke. ### 1/5 — Problems from the beginning *2026-06-26* There is no “help” option for starters. When I registered my email, it didn’t give me an option to create a password and took me back to the login page, for which I do not have a password! I selected “forgot my password” and still no email has come for ANYTHING and that was about 4 hours ago. When I click on the “app support” through the app page in the Apple Store, it just takes me right to the same login page THAT DOESN’T WORK. ### 1/5 — Worst App Ever *2026-06-17* This App is completely useless. Every time I try and log in, it gives me a message to verify the email address. I then get an email that has no verification link, just information on how to download the app. When I tried the ‘forgot’ my password’ link I got an email with a link that didn’t work. There is no way to actually get in and use the app. ### 1/5 — Awful *2026-05-26* This app is practically useless and should not be promoted until it’s functional. It creates an unnecessary extra layer of complexity to something that’s already complicated by supply deadlines, insurance requirements, doctor visits and 3rd party CPAP company compliance. I have not received any follow up from My Sleep Coach and nothing seems to be loaded into the system. Do not recommend the app. ### 1/5 — Awful App! *2026-05-23* This App is STILL awful. It freezes and forces me to reset my password every time I use it. App intent is wonderful but worst execution. If I could give it ZERO stars, I would!! ### 1/5 — Useless *2026-04-15, version 3.6.0* This app is useless. Can’t login can’t get a link to reset password. ### 1/5 — Horrible *2026-04-02* Won’t let me register as a new user the keypad locks up and you can’t do anything. It shouldn’t even be offered as an option to reorder supplies. ### 1/5 — Absolute c**p *2026-03-30* Can't even get out of the starting gate. Click "create new account"; goes to a form asking for your name, etc.; keyboard won't even input what you type. Useless. ### 1/5 — Epic fail *2026-03-12, version 3.4.6* The app never remembers my login in password I reset every time it wouldn’t let me in so dumb ## Most praised reviews (8 highest-rated) ### 5/5 — What happened to the app? Doesn’t work now. *2026-08-13* I’ve been using the My Sleep Coach app for almost a year to order my CPAP supplies and it’s been great. Now it stopped working. Tried to register again and it sent me an email to reset my password but the link in the email doesn’t work. What happened? ### 5/5 — S3 Mobile App for CPAP Resupply *2024-02-05* Users of this app must be on service with a DME company that uses the S3 Resupply platform. Patients must have an active account with the DME company with an associated email, then do a 3-step authentication process at first log in (name, DOB and email must match their patient file on record with the DME) ### 5/5 — Very Useful App *2021-12-06, version 3.4.1* Great app for updates on your resupply orders from my provider, who uses this platform. I am able to send my provider documents, live chat with coaches who can answer all my questions among several other great features. ### 3/5 — Needs improvement *2023-10-12, version 3.4.2* The bones of a good app are here once you get through the cumbersome login process. You are able to reorder supplies and track shipping progress. Another issue is there is no identifying feature on the app itself to let you know what you are trying to log into when you return to it. To clarify, the app has a design on it but I don’t access it often enough to remember what that means. When I select the app it just asks for login id and password but it doesn’t provide any indication of what you are logging into. So, if you don’t remember what the design on the app icon means, then you likely won’t know what you are logging into and which login to use. Once they clean up the initial log in process and the return login/app identifier, it will be much more user friendly. ### 2/5 — Does not list ALL the supplies you need *2025-07-13* First problem is you need the help of your equipment provider in setting up an account. While the app gives you a list of things you’re eligible for in supplies, it doesn’t list everything. In my case, Resmed lists tubing as a 3 month replacement. This app right now, as of writing this review is missing a checkbox for the tubing. So in my year of using my CPAP, I only got new tubing twice instead of 4. So instead of dealing with just the app, I still have to call my equipment provider for the tubing until they fix the issue. ### 2/5 — MySleepCoach: very basic app and company *2024-09-10, version 3.4.4* Have used this for a while, software needs a major rewrite to bring it up to snuff. 1) does not remember/store last username. Really? Why do I have to keep re-entering my email address for my login, when it could be cached in the app cookie? So archaic. 2) does not remember or store password or biometric password (fingerprint or facial recognition). Again, why not join the year 2024 and get with the program? 3) slow response when placing an order. This isn’t Amazon or Sam’s Club or Target. Your order won’t ship from here for days or weeks later. The words “Customer Service” aren’t in their vocabulary. If you need something, better order it a month in advance. I’m being generous with 2 stars in that it does have my supplies for my device and the insurance drops correctly. But they won’t take my flexible spending account numbers for the difference and I have to deal with a bill 2 months later. Sad. Could be so much better. ### 2/5 — Sleep Coach Disaster *2023-11-12, version 3.4.2* Hard to get this app too work,I had a hard time just getting set up after filling in each required fill to register the account and still couldn’t create a account. Once created now It want open again. This app needs work on it so patients want have such a problem ### 2/5 — Registering Problem *2023-02-14, version 3.4.2* Having the same problem with registration. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*