# My Smart Energy — user reviews

> 5 indexed App Store user reviews of My Smart Energy by HILDEBRAND TECHNOLOGY LTD.

- Source: https://appshunter.io/ios/app/my-smart-energy/id1471506635/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-smart-energy/id1471506635.md

## Most critical reviews (5 lowest-rated)

### 1/5 — Hopeless

*2023-01-20, version 2.0.3*

I have never known a company like this
Totally ignore my emails
Totally ignore my meter readings

### 1/5 — I’d give them a zero if I could

*2022-12-30, version 2.0.3*

This app is as useless as the rest of their IT system. One of the most user unfriendly companies I’ve had the displeasure to have dealings with

### 1/5 — No help with app

*2022-12-06, version 2.0.3*

Great idea - useless operation.  Downloaded App - tried to log in using my account details - it tells me to input email and password which I have already input.  Initially it said ‘Unauthorised’ but again did not help you find out how to authorise an app.  It will be interesting to see if the developers respond to this review.

### 1/5 — Awful company!

*2021-09-01, version 2.0.1*

I cannot wait untill my contract is up so I can switch suppliers, the app don’t work I can’t even log into my account on their website despite trying to reset my password (reset email never arrives) can’t even see my usage throughout the month which is a pain when sorting out bills!

### 1/5 — What has happened to opus

*2021-04-02, version 2.0.0*

I have been a customer for over 10 years but the last 18 months I have no idea what has happened to them 
Can’t access account, trying to get hold of  a person is awful takes a long time and is a right pain.
Will be moving as soon as contract is up

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*