# My Sprint Mobile — Effortless account management > Mobile account management for bill pay, support, and exclusive offers. (iPhone/iPad app by Sprint Nextel Corporation.) - Source: https://appshunter.io/ios/app/my-sprint-mobile/id491126018 (this page in markdown: same URL + `.md`) - Developer: [Sprint Nextel Corporation](https://appshunter.io/developer/490227820) - Category: Utilities - Price: Free - Rating: 4.53/5 from 1,046,701 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 114 MB - Languages: English, Spanish - Released: 2012-01-29 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-sprint-mobile/id491126018/reviews.md ## What is My Sprint Mobile? The My Sprint app keeps customers in-the-know while on-the-go. It’s got the basics you need like bill pay and support as well as the fun stuff like custom offers and app-exclusive experiences. Your account is always at your fingertips with the My Sprint app. Please tell us what you think at MySprintFeedbackfromiTunesStore@sprint.com. ## Key features - Bill pay - Customer support - Custom offers - App-exclusive experiences - Account management ## What do users think of My Sprint Mobile? Overall sentiment: negative **Pros** - 🚀 Fast app - 👍 Good customer service - 🚀 Decent service in some areas - 💰 Affordable pricing **Cons** - 🐛 App crashes and bugs - ⚠️ Unreliable network coverage - 💸 Unexpected charges and fees - 🤖 Poor communication from customer service - 🤔 Confusing billing and account management **Commonly reported bugs** - App won't load past welcome screen - Issues with upgrading and purchasing phones - Billing errors and incorrect charges **Most requested features** - Improve conference call functionality - Add option to separate calls ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/my-sprint-mobile/id491126018/reviews.md ### 1/5 — The app won’t load *2022-12-21, version 6.35.0* I have the the mobile app up to date (no update needed) yet, the app won’t pass the first screen where it says “Welcome to Sprint, Wait until we try to validate you over the Sprint network” It was taking so long to “verify” that my screen kept going on locked mode, so I turned off my Lock Screen and let it run for the validation and it passed over 25 minutes with the same “Welcome message” I’ve been having this issue for over two months and after coming here to see if there was an update that I might have missed which could be the reason Not to work properly but nope.. app still showing up to date on my App Store, so as of right now I’m deleting the app and letting you guys know that the app does not work anymore, it used to work good a few years back but as of recently (months) it has not and I won’t recommend it. just use the desktop version, it’ll be faster than the mobile version (as weird as it sounds.. this time around the desktop version will save you time and frustration) ### 4/5 — This app is possibly for you… maybe… IDK🤷🏾‍♂️ *2022-07-17, version 6.35.0* If you’re looking for an app to pay your sprint bill with, then this app is for you! Because that’s literally all it’s good for I constantly have login problems (on their end) and when I have access to early phone upgrades it’s the longest process ever and sometimes it will bug out on you at the last step forcing you to have to repeatedly enter your info over and over again! It’s honestly frustrating to use and frustrating to look at! Sprint is huge company that deals with tech yet they can’t get an app layout correct! Trying to take the old fashioned route and surfing the web isn’t much better due to the comparable lack of ingenuity and care shared between the website and this app! As you can tell I’m obviously not the biggest fan of this app but as a loyal Sprint customer I think this is a big “Wiff” on Sprints behalf and there is definitely room for improvement! ### 4/5 — Easier than having my tooth pulled *2022-05-30, version 6.35.0* When I went to my local T Mobile store to upgrade my tablet, they were not helpful in any way, shape, or form. I was told they had nothing to offer or show me, in tablet devices. They told me to look for other T Mobile stores to see what they “might” have to offer. Other than that , they didn’t suggest where those places might be located , or in any other way, try to direct me in a direction that I might be able to solve my dilemma. So my end though on how T Mobile in Gilroy, Ca., handled my problem, was , I will not go into that store again, will not recommend anyone to go to that store, and would like to think , that I would be compensated for such poor service ( which more than likely will go unanswered), but I have been with Sprint/ T Mobile for so long , I’m all but relegated to remain a customer (a paying customer) until whatever unforeseen event happens ,to end this relationship . To think that going online, and not talking to an actual human being, and solving my problem, by myself has opened my eyes, to the change in society, it’s belief in problem solving, and how so much of a disconnect there is amongst ourselves as a whole. I’m so glad I’m nearing the end of my time here, cause this world is nearing the end of its existence here also. All due to the the disconnect in humans ### 2/5 — App ok, desktop unusable *2021-02-09, version 6.27.0* The app works as it should. it has easy accessibility to your usage and billing data. Let’s you quickly pay your bill if needed and can connect you to customer support easily. When you use a desktop its much less intuitive. Pages load very slow and the layout is terrible on the main page and inconsistent on others. The entirety of it needs to be updated. For instance, while in checkout, It automatically charges you a $10 overnight shipping charge to the final bill when purchasing a phone, UNLESS you search the phone out again and change the how you want it sent. The next screen prompts a “modify delivery” but has no other option to choose. So what’s the point there. The cart page is not very user friendly oddly enough. It’s not streamlined and it all has a lawyery-read-the-fine-print vibe to it. Colorful and friendly when shopping, but not when checking out. ### 1/5 — Oh please. Mister Sprint Please!!!!!!! *2020-07-08, version 6.23.0* Sorry CSR I have been very unhappy with them since I got started to upgrade by one CSR Rep Because Before the coronavirus our screens were broken I tried to get an appointment at city Avenue Sprint the snot turned around and spoke very nasty like someone of the street all up in how I was hurting her business or bothering her distasteful,disrespectful to me on the phone saying that I can’t get in any time for an appointment well I don’t want to get any coronfrom customers so she be like I called Sprint and complained just these were her exact words were I will explain why I am not getting my phone fixed and then she said my husband and I have a upgrade for new ones so we chose the I phone 11 like I put my faith in to this middle aged woman whom doesn’t know what she is saying Now they are charging us all these fees for the app more than regular amount for our 2 phones but Oh good grief not to mention they were saying that we were not able to get upgraded to new phone’s cause we had cracked screen yad yad yada. Now I have to get things straightened out soon as I can Thaxy ### 5/5 — Amazing *2020-07-02, version 6.23.0* I got the free line promotion and I was excited to buy a phone for that line. The only issues was when I wanted to buy the phone it wouldn’t let me so I decided to call sprint and a guy named Michael help me out. He tried various things to help my issue but he said the only way to get the phone is to go to a sprint store because the system wouldn’t let him however, the issue with that is that I tested positive for COVID 19. Therefore, I could go outside he told to wait till July 2 and that he was going to call me to give an update luckily I was able to buy the iPhone for my mom and I was excited. I mean than you so much especially during these times making it easier to buy item from the site. Thank you Sprint ### 5/5 — Check out *2020-04-13, version 6.20.0* The only problem I sa with the app was at checkout. Somehow I managed to change the color I wanted through the process and I needed to go back and change it. The old app one could just go back by tapping the item, fix it and then come right back to checkout. This app one can’t do that for any mistake. One has to erase all your work and start over. A second thing I saw is on shipping address. I moved several years ago and updated all my addresses. It however did not update on this and I really did not think it would however. I could not type in my new address and have the app save it. When I went back and changed my color I found it had not updated what I had just typed in for my new address. Little things but Annoying. ### 1/5 — Service and review *2020-02-10, version 6.19.0* I also have been having a horrible experience with Sprint . I have been a customer since 2005 with 5 phones on my account. We leased the phones for 18 months then after 26 months they tell me I still owe 250 per phone because I didn’t go online and state after the lease that the money I was still being charged was not going towards paying for the phone so in essence the iPhone 7 Plus that I had already paid 1000 plus dollars on . I still owed 750 on them before they were mine.... Really come on that’s bs !!! I finally got it fixed when I had to get a attorney involved. Never had a problem with sprint up until this point. But the employees are terrible they don’t have a clue about customer service. I must say in the end it worked out but I understand your frustration. Hope Sprint takes these reviews and does some serious cleaning house.... or employee training! ### 1/5 — No! *2020-01-19, version 6.18.0* If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!! ### 5/5 — Sprint app has come a LONG WAY *2019-11-29, version 6.17.3* I had an Apple iPhone 6S & went to upgrade my phone using the Sprint app about a year and a half ago and there was no option to switch to anything but Apple, which made me very unhappy. I don’t like going to the Sprint store because the associates are snarky and rude. When I went to upgrade today, the Sprint app has increased their functionality one hundred fold. Not only was I was able to look for different phone brands, I was able to sort lowest monthly payment to high, which is great. Now a minor inconvenience was, when u click on a phone for more details and then go back to the list, it automatically puts the sort back to the ‘Featured’ which was not fun having to update back to lowest monthly payment. It was a fast, overall process to upgrade this time around and I am surprised that Sprint was able to enhance the app this much. Good job, Sprint. ## Frequently asked questions about My Sprint Mobile ### What does the My Sprint Mobile app do? The My Sprint Mobile app allows customers to manage their mobile accounts conveniently. It provides essential features like bill payment and access to customer support, along with exclusive benefits. ### What are the key features of the My Sprint Mobile app? Key features include bill payment, customer support access, custom offers, and app-exclusive experiences. It also provides overall account management capabilities. ### Is the My Sprint Mobile app free to use? Yes, the application is available for free. There are no mentioned costs associated with downloading or using the core features of the app. ### Who is the My Sprint Mobile app intended for? This app is designed for existing customers of the mobile carrier. It's for individuals who want to easily manage their account, pay bills, and discover special offers on their mobile device. ## Version history (last 1 release) ### 6.35.0 — 2022-04-14 Sprint and T-Mobile have merged and are working to bring you the best experience in wireless. As such, you’ll notice we’ve made some brand updates in the app. We’ve also added minor improvements and cleaned up a few bugs. ## Apps similar to My Sprint Mobile | App | Rating | Price | Category | | --- | --- | --- | --- | | [Verizon My Fios](https://appshunter.io/ios/app/verizon-my-fios/id476394945) | 4.5 (267,319) | Free | Utilities | | [AEP Ohio](https://appshunter.io/ios/app/aep-ohio/id1262399061) | 2.8 (219) | Free | Utilities | | [MyFrontier](https://appshunter.io/ios/app/myfrontier/id978439794) | 4.6 (157,317) | Free | Utilities | | [SIMPLE Mobile My Account](https://appshunter.io/ios/app/simple-mobile-my-account/id960069688) | 4.8 (18,725) | Free | Utilities | | [FPL](https://appshunter.io/ios/app/fpl/id1237328534) | 4.5 (22,607) | Free | Utilities | | [MySCE](https://appshunter.io/ios/app/mysce/id553317645) | 1.9 (1,310) | Free | Utilities | ## More apps by Sprint Nextel Corporation - [My Boost](https://appshunter.io/ios/app/my-boost/id977262615) - [Sprint Enterprise Messenger](https://appshunter.io/ios/app/sprint-enterprise-messenger/id1113771432) - [Sprint Secure Messenger](https://appshunter.io/ios/app/sprint-secure-messenger/id1113780345) - [Secure Wi-Fi](https://appshunter.io/ios/app/secure-wi-fi/id1138644600) - [Sprint Call Screener](https://appshunter.io/ios/app/sprint-call-screener/id1229687123) All apps by Sprint Nextel Corporation: https://appshunter.io/developer/490227820 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*