# My Stream Connect — user reviews > 51 indexed App Store user reviews of My Stream Connect by US RETAILERS LLC, rated 1.39/5 from 278 ratings. - Source: https://appshunter.io/ios/app/my-stream-connect/id1195929415/reviews - App overview in markdown: https://appshunter.io/ios/app/my-stream-connect/id1195929415.md - Rating breakdown: 5★ 21 · 4★ 2 · 3★ 5 · 2★ 9 · 1★ 241 ## Newest reviews (17 of 51) ### 1/5 — MyStream Review *2022-07-22, version 1.80* Archaic, slow and poorly developed. I finally had to go to the Streamenergy web and use it. Even it was slow and difficult to maneuver. It cost me over an hour to finally pay my bill. ### 1/5 — Omg!! *2022-07-12, version 1.80* This app is so slow and doesn’t work half of the time. There REALLY needs to be some updates to this app. It takes 30 minutes just to load it up to pay a bill. That’s sad ### 1/5 — App needs work *2022-07-10, version 1.80* Now the open has not been able to open for about two months, have to login through the website. That original never let you see your bill in full or make changes. For some reason login for website and app registered different. A lot of things to update on the app, overall company has been good to me, just issues with their app. ### 1/5 — Worst app I’ve ever dealt with *2022-07-08, version 1.80* This app is absolutely terrible! It takes forever to load, if it loads at all. Face ID has not worked for last two years, at least. I constantly have to change my password. It also won’t remember the password. It’s awful. I will be moving from my current location soon and I cannot wait until I never have to deal with this company again. It deserves no stars. ### 1/5 — Won’t let me see my bill😡 *2022-05-01, version 1.80* I’m trying to see my bill to pay and for the last : days I’m not able to do so! Quick to want to turn your service off but not quick to assist in your concerns. I’m switching to scana to see if I can get a better rate and better service!!!!!!😡😡😡😡 ### 1/5 — No longer opens *2022-05-01, version 1.80* The app was decent for a couple years, with some problems here and there. But lately every time I try to open the app it’s stuck in a loading symbol and no longer opens. It’s kind of funny how the app was promoted as an easier way to pay your bill, and then this happens. I remember when I first got it the FaceTime unlock was a thing. Then all of a sudden it stopped, and I had to manually log in. Now, it just doesn’t open. It’s almost like the app is slowly removing everything as time moves on. If it randomly disappears it would make sense. ### 1/5 — Seriously? *2021-09-14, version 1.80* This app is the worst, I attempted to pay my bill from this thing and after it asks the amount to pay it just goes into this loop over and over again asking me to put an amount in…the website is just as bad! I can’t even select my back account info from the stored payments list, and when I try to add it, it says it’s already on file…ok? Well let me choose that option to get it paid! I swear this company is so incompetent as well as the “developers” who would even have this app available to download…it SUCKS…BIG time ### 1/5 — Won't show anything *2021-03-16, version 1.80* When I login my information is not there I can't even check my history of bills I paid not anything and it use to work fine for me ### 1/5 — Problems since update by stream! *2021-03-11, version 1.80* I can’t get on the app and less I manually put in the pass word every time it won’t let me use the other options at all the other apps and this app use to do before y’all did the update ### 1/5 — Archaic app & unethical business practice *2020-09-12, version 1.80* Should be zero stars!!This app won’t let me see my bills. It’s not user friendly and really is archaic. There’s enough money in Kynect to spend on an app that is modern. Even going to the paperless billing setting doesn’t have any options to choose or even view what is currently set on my account. I’m not impressed with this company. And I have to set up two different log ins for the app and the stream website, according to a stream supervisor I just talked to. How inconvenient is that?! First bill never got sent to us. They shut off power with no notice in 115* in Texas summer!!!! NO NOTICE!! Was off for well over 12 hours. Then guess what? We received the shut off notice 8 days after scheduled shut off date!!!! Today, I received email saying the bill is past due but never received an actual BILL...2nd time!!!!!!!!! I’m supposed to represent Stream and sell your energy but I can’t stand behind this unethical business practice. Buyer beware. ### 1/5 — Not working *2020-08-12, version 1.80* Had app for a week and was never able to login. Deleting and going back to bill pay through my bank. Fix the problem Stream. ### 1/5 — App not working!!!! *2020-07-20, version 1.60* I’m so sick of every time I’m trying to login to this app it closes me out!!!!! It’s been doing this for months now!!! When is this company going to fix this!!!!! It’s really making me mad!! That’s how I check my bill every month and make my payments!!!!! ### 1/5 — Use to be great but now..... not so sure.. *2020-07-14, version 1.60* Wow we use to have stream when we lived in the apartments and it was sooo great !!! We loved it. How ever it’s been about three years since we have had them due to our location but now that we moved once again our area has them soooo what do we do ?? Of course!! Of course, we got back with them but here’s where it’s gets aggravating! My and my wife pay everything with our phones just because it’s easier... but for some reason we.. can..not..long in ..... it never works . So who do we pay them when we work 24/7 some times we don’t get the time to make that fast little phone call.... They need to fix’s this ASAP or they will lose a customer ### 1/5 — The app doesn’t login. Don’t waste time reinstalling. *2020-07-11, version 1.60* It used to work, somewhat reliably. For at least 8 months, it has been crashing out when users try to sign in. 7 months ago, it was fixable by uninstalling the app, reinstalling the app, dogging up your desktop credentials to login and life was good! Nowadays, reinstalling hasn’t worked in months, and the app WAS a waste of space on my phone. I’ll wait until a 50 consecutive positive reviews before I even think about installing this app again. ### 1/5 — Broken app *2020-06-22, version 1.60* Evidently you don’t care that your app doesn’t work. People have reported it over and over. Poor business practices. If you are thinking of using this company don’t because they don’t care about you. ### 1/5 — Anybody Home? *2020-06-19, version 1.60* Was a great app. Then there was the update. Cannot login. Click on “sign in” and it crashes. This was reported quite awhile back and still no fix. Though probably not related, when this started, I quit receiving notifications when new billing cycle. Now is snail mail. Stream in the past was on top of these issues. Is anybody home? ### 1/5 — App is trash *2020-05-29, version 1.60* I’ve been with Stream for 7 years. I’ve never had problems with their service or pricing but out of the blue the app quit working all together. I don’t have a home computer so that makes it really difficult to check my account usage and get my bill paid. ## Most critical reviews (10 lowest-rated) ### 1/5 — Internet problems *2023-08-07* Your app and online internet is having bad problems. It loading too way long. I might will switch to different company if this still doesn’t work right and will not recommend to anyone. Because that’s no excuse smh. I am a new customer I’m kinda regretting joining this account. Please don’t give me a hard time. Don’t disappoint me. But I will give it a month and see how it goes… ### 1/5 — Worst app ever *2023-02-14, version 1.80* This is the worse app I have ever used. It needed an update about 10 years ago. It didn’t allow u to make future payments and freezes all the time!! At this point I don’t even think the company cares what we think about the app because it often asks u to rate it and provide feedback but nothing ever happens. I will definitely be leaving this company when my term is up. I need better options when trying to make payments. ### 1/5 — App never works *2023-01-22, version 1.80* I have not been able to sign in to pay my bill for at least the past 6-8 months. Not sure what is going on but it would be helpful to have it fixed because it has been a pain looking for the website to go and pay my bill! Please fix it to make it easier on us! Thank you! ### 1/5 — App doesn’t work *2023-01-22, version 1.80* When I open the app, it just has the loading symbol. I set my phone’s auto lock setting at 5 mins to see if the app would ever load & it never did…in 5 minutes! Terrible app from a freaking internet service provider! How is that even possible? ### 1/5 — Terrible app *2022-12-10, version 1.80* Can never get into the app to see my bill it just says loading has been this way for over a year ### 1/5 — Horrible me w/ no explanation *2022-12-02, version 1.80* I can almost never access the app to make a payment. I does not show usage since I don’t keep the emails. Which I greatly appreciate them. But the app is a waste of money because it never works. Very faulty. Customer service d doesn’t offer anything but to call them to make a payment. When I attempt to access the app it just spins. I end up logging in online. Not cool. ### 1/5 — Boooooo 🍅🍅🍅 *2022-11-05, version 1.80* The app is TERRIBLE!!! It’s constantly malfunctioning and half the time I can barely log on to see my balance. Even when I go to the website on my desktop I have issues and it barely lets me log in. Y’all need to do better with technology. It’s 2022 for Gods sake 🙄 ### 1/5 — Does not work *2022-09-05, version 1.80* I have used this app for years and the last 2-3 months when I’ve tried to log in, it continues to tell me my username/password is wrong. Calling customer service is a nightmare! ### 1/5 — Won’t even open! *2022-08-21, version 1.80* I’ve never reviewed an app in my life. This is the worst app ever. I can’t even pay my bills and I have to call and pay my bill after being on hold for a ridiculous amount of time. So frustrating… ### 1/5 — Horrible *2022-08-02, version 1.80* Horrible app. It won’t even load in order for me to see any information regarding my account or bill. The actual website is just as bad. Useless sorry excuse for an app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service & App *2021-05-01, version 1.80* I have been a customer for 10+ yrs and NO PROBLEMS! I have had Other light co. No names but bad service & FEES! I also had the app on my phone & yes they updated IT and there were some difficulties IN THE BEGINNING. However, I am Happy to say it WORKS GREAT, I can see my BILLS & MAKE PAYMENTS ON the app. I hope this helps future customers or current! ### 5/5 — Excellent *2021-01-13, version 1.80* Works wonderfully after update ### 5/5 — Perfection *2019-12-18, version 1.60* Not sure why so many reviews are bad, I haven’t had a problem with this app, I have consistently made my payment every month, I like the option of being able to have all my invoices in my history (paperless). Great app! ### 5/5 — Everything works great now! *2019-10-05, version 1.60* Contrary to the rest of the reviews, I accessed my account, saw my balance, and set up everything I needed to just fine! I had no issues and the app worked exactly how it should have! ### 5/5 — Easy and Simple *2019-08-31, version 1.60* I love using the app. I can easily log on and pay my bill. ### 3/5 — Closes out *2020-01-19, version 1.60* The same thing happens to me ,it is very frustrating. ### 3/5 — Fix app ASAP *2019-08-08, version 1.60* App not opening correctly Opens then closes as soon as you click on sign in needs to be fixed ASAP ### 2/5 — App is slow *2023-01-23, version 1.80* App is not loading fast enough. Wanted to see my bill but taking forever to load and use ! ### 2/5 — Crashes *2019-11-19, version 1.60* This app used to be great, now I can’t even log I. As it crashes immediately on any selection other than “create a new account” option....smh ### 2/5 — Sign in *2019-10-30, version 1.60* Is it just me or is there an issue that's been going on for over 6 months waiting on a patch to correct the glitch where you open the app, and when you select SIGN IN there app entirely closes out.? However doesn't happen when you select CREATE ACCT. ? L Sadly my only way around this is thru Auto Pay 75 every month with a roommate. But hey atleast my bills are paid. But please someone fix this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*