# My Sun Direct App — user reviews > 27 indexed App Store user reviews of My Sun Direct App by Sun Direct, rated 1.60/5 from 19 ratings. - Source: https://appshunter.io/ios/app/my-sun-direct-app/id1475782555/reviews - App overview in markdown: https://appshunter.io/ios/app/my-sun-direct-app/id1475782555.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 16 ## Newest reviews (14 of 27) ### 1/5 — Worst app for recharge *2025-05-20* Worst app according to the standard of sun network worst experience while recharging UPI payment always shows transactional error can't able to add the card for future use after adding money to wallet you have keep referring the wallet balance every where it comes to it won't even update automatically because of this app i am thinking of switching from Sundirect to other dth provider every time recharge is really frustrating. As long as the app don't satisfy the basic function it is created for the attractive Ul won't help you I'm really disappointed with my experience please update it soon or sundirect is going to loss new age customers because of this. ### 1/5 — Scam *2023-11-07* Worst app ever idk after the payment has been done after I got transaction I’d tooo everything’s done in app it’s showing the recharge valid upto 6 months but none of channels are playing , and customer service the given numbers are wrong , there will be no executive to chat and nearby store person say we don’t know . Idk how this kind of scam app is kept ### 1/5 — Not able to open the app *2023-01-10* Every time when i want to do payment to my DTH this app is not even opening and after the payment also the picture is not coming on tv. Every time i was fed up with the customer care service and even then also they are not providing the solution Worst network and worst app ever…. ### 1/5 — Sundirect is the definition of worst service. *2022-06-01* I have never seen anything worse than Sundirect services in my life. Why do you guys exist ? I’m wondering how you’re still in business. When I’m watching an important football match, service got cut. When I login on your worst app and website, it doesn’t login, shows try after sometime. When I enter smartcard number it shows it doesn’t exist. I quit this Sundirect and recommend all to stop using this worthless service **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Useless app *2022-06-01* Sun Direct my iphone 7 does not open **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — I made a mistake *2022-01-08* I saw the reviews about the app still I made a mistake by downloading it and making payment through. Most of the times it says transaction failed at last it had happened however it was not showing successful in the app but the payment got deducted but no services retrieved. If we call customer care also they are a kind of do recharge do recharge other than that they won’t connect to agent of SD to speak.. poor very poor **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Worst app *2021-12-25* I haven’t seen any app like this. Always I tried todo a payment, it’s shows something went wrong. Money was deducted from our wallet. For the password change also same issue. We are generating same password for new password and confirm password. Showing incorrect password . The developer doesn’t have any knowledge on making an app. How can user use this app with lots of issues. 🙏🏻 **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Worst app *2021-10-21* Plzz don’t recharge in this app too much bug and always if u do a recharge with this app the Paynment will fail and money will be debited after 1 or 2 days only ur money will again come and till that we have to wait or again we have to recharge which is irritating very bad plzz fix the app or else more customers will switch from Sundirect online Paynment started to increase because of pandemic but Sundirect is not improving its app in pandemic very frustrating **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Worst DTH Application *2021-09-30* The worst application for recharging and useless and worst customer support. When we recharge from their own application they don’t know whether the transaction got successful or failed or on hold. At the end recharge won’t happen anyway. Looks like they don’t know where the money goes so safer side don’t do recharge from this application it’s not safer to recharge from the application. **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Broadcaster Alacarte not opening *2021-08-25* Last Two months not open Broadcaster Alacarte page not opening. So unable to select individual channel for my wish. Have you check yourself??? This’s basic option. Totally dis satisfied. I tried all ways by call and mail but no solution still that option Of Broardcaster Alacarte Page not shown. **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Worst then 1990’s browser! *2021-06-12* Not sure which developer developed this application! Looks he has not even tested this application for any of the IOS versions. It takes 10 to 30 seconds to even open with 150mbps internet bandwidth. It takes min 30 seconds to navigate from one section to another. Wallet money transfer will fail, it’s just a application to showcase that Sundirect have mobile app. Use less people **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Very poor payment successfull rate and the worst customer support *2020-09-28* Couple of transactions got failed with successful money debit from creditcard but when I approached customer care for technical analysis of issue for 1 month, there is no proper analysis for the issue and still there is no refund process from them.I strongly believe they struggle to find the cause for this issue. Excepting a trustworth response from them is a bad opinion through my experience. ### 1/5 — W *2020-06-01* Worth less application I have never see in iPhone I couldn’t login sundriect **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team ### 1/5 — Please make it better *2019-11-08* Worst app according to the standard of sun network worst experience while recharging UPI payment always shows transactional error can’t able to add the card for future use after adding money to wallet you have keep referring the wallet balance every where it comes to it won’t even update automatically because of this app i am thinking of switching from Sundirect to other dth provider every time recharge is really frustrating. As long as the app don’t satisfy the basic function it is created for the attractive UI won’t help you I’m really disappointed with my experience please update it soon or sundirect is going to loss new age customers because of this . ## Most critical reviews (10 lowest-rated) ### 1/5 — RIP sun direct, Worst App every I used *2026-06-16, version 2.8* I used this app to manage my Sun Direct payments and channels, but these days I’m unable to log in. Authentication keeps failing, and the app gets stuck on the loading screen without proceeding to the next page. The app experience has become very poor. If these issues are not addressed, it would be better to remove the app from the App Store. RIP Sun Direct. ### 1/5 — App doesn’t work in USA *2026-02-02* App doesn’t work in USA ### 1/5 — App or the website using browser is not working in USA *2026-01-04* The app stopped working from USA. I used to recharge and make modifications to choose add ons all the time. The same in browser the website won’t work, very frustrating. ### 1/5 — Third-class app *2025-11-03* Very very third rated app I have seen in my entire life. Worst app according to the standard of sun network worst experience while recharging UPI payment always shows transactional error can't able to add the card for future use after adding money to wallet you have keep referring the wallet balance every where it comes to it won't even update automatically because of this app i am thinking of switching from Sundirect to other dth provider every time recharge is really frustrating. ### 1/5 — App that never works *2025-10-14* The app rarely works. May be once in a blue moon. Most of the time, it gets stuck on an endless loading spinner. This makes the app difficult to rely on. Lots of improvement needed. Sun Direct Development team needs to do major improvements to all the iOS app development by them. All are in same useless state only. ### 1/5 — Worst app Even worst DTH connection *2025-09-27* If you are reading this review.. promise yourself one thing.. Never Buy Sundirect DTH in your life ever.. Go live in a cave, forrest or die without entertainment. But if you ignore my caution and still buy.. Welcome to hell on earth. There are so many problems and the company is not even addressing the issues. And the issue are not new.. it is as old as the Sun itself. By buying this you will sign an agreement to trade your mental peace and ensure that you are dissatisfied all the time. That is the kind of service provided by them. They can be the benchmark for the company with the worst service track record. That’s something they are consistently good at. After all this if you still care for your mental health, delete the app and forget that Sundirect exists. ### 1/5 — App Crashing *2025-07-26, version 2.6* Just a basic app loading is not working in IOS. And millions of users using this dth. Worst ### 1/5 — Worst *2025-06-24* Worst app i have ever seen ### 1/5 — Irresponsible Customer Care and App *2025-06-21* Disappointed with their service no response delayed response every complaint and queries and still not resolved My Sun Direct App is simply reloading and registered number is not supporting the device ,payment option is not mentioning other payment methods like google pay instead giving only two payment options PAY U AND PAYTM Kindly resolve this ### 1/5 — Worst App *2025-06-10* This is the worst app in my opinion for any business which runs in hundreds of crores. Most of the time app doesn’t work, it just keeps crashing. And on top of that it is literally impossible to reach their customer care. Not sure how these people are running a business where they can’t even make the recharge process hassle free. No wonder Jio and Airtel are eating up their market and loyal customers. ## Most praised reviews (3 highest-rated) ### 5/5 — Great update! *2024-12-14* Completely changed the UI and fixed most of the bugs. ### 5/5 — Super *2024-11-28* I’ve been using the My Sundirect app for over 3 years, and I’m extremely happy with the overall experience. The app's minimalistic design is a major plus, making it easy to navigate without feeling overwhelmed by unnecessary features. All the essential options, from checking plan validity to recharging and balance check, are right at your fingertips, ensuring a smooth and hassle-free experience. ### 5/5 — Worst App *2021-11-13* One of the worst app ever seen. When ever we do the Wallet recharge amount will get debited from bank, but it will show as transaction failed. Please do not install this worst app. **Developer response:** Please share your contact information or your smart card number with us to serve you better. If you have any further queries, you may write to us at Customercare@sundirect.in you can also call us at 18001237575 / 7601012345 / 18001037575. Thank You. Regards Sun direct customer care team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*