# My Support App — by integratedliving Australia > Aged care service management and communication tool for customers and families. (iPhone/iPad app by hayylo.) - Source: https://appshunter.io/ios/app/my-support-app/id1367120881 (this page in markdown: same URL + `.md`) - Developer: [hayylo](https://appshunter.io/developer/1258322443) - Category: Business - Price: Free - Age rating: 4+ - Requires: iOS 12.0 · 195 MB - Languages: American English - Released: 2018-04-06 - Data updated: 2026-07-19 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-support-app/id1367120881/reviews.md ## What is My Support App? The My Support App empowers customers of integratedliving Australia and their family to communicate, manage and share information regarding their aged care services. Providing a transparent approach to aged care services, customers and family members can use the My Support App to: - Reschedule an integratedliving service or request a new service, - Provide feedback on a service, - Share service dates and times with nominated family members or carers, - Get reminders about when a staff member is due to visit, - Review schedule and confirm the dates and times for a services The My Support App is exclusively available to customers of integratedliving Australia. To activate an account integratedliving customers should ensure that their mobile phone number is registered with the integratedliving Customer Service Center on 1300 782 896. If customers do not have a mobile phone number or would like a family member to access their schedule then then they can provide their family member’s mobile number to integratedliving and we will grant them access. The My Support App does not replace the way customers or their family members currently contact integratedliving. Customers can still contact their Case Manager or our Customer Service Centre at any time. The My Support App is just another great way to communicate with each other and manage services in an easy-to-use application. The My Support App uses background location services to automatically check support workers in when they visit clients in the community. This app provided by hayylo and is free for use by invite users. All costs associated using the app are paid by the company that invites you to join. Note: Continued use of GPS running in the background can dramatically decrease battery life. ## Key features - Reschedule or request services - Provide service feedback - Share service dates with family - Receive staff visit reminders - Review and confirm service schedules - Background location for check-ins ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/my-support-app/id1367120881/reviews.md ### 2/5 — Intergreated living *2019-11-16, version 1.3.2* I have never been able to load my information on this site. I always get my partners information which is good because I am his career But I also need my own schedule. Please fix? ### 5/5 — The care is great . The app is too *2019-11-04, version 1.3.2* Update has fixed issues . Good app and service from app support ### 1/5 — Latest update *2019-11-02, version 1.3.0* Hi. The latest update, the text is way too large for my iPhone, plus the days and dates don’t match. Can we have it back the way it was? Thank you. ### 4/5 — App integrated living *2018-11-05, version 1.2.10* Love that I can see what time my appointments have been scheduled for. ## Frequently asked questions about My Support App ### How do I activate my My Support App account? To activate your account, ensure your mobile phone number is registered with the integratedliving Customer Service Center at 1300 782 896. If a family member needs access, provide their mobile number to integratedliving. ### Can I still contact integratedliving directly if I use My Support App? Yes, My Support App is an additional communication channel. You can still contact your Case Manager or the Customer Service Centre at any time. ### Does My Support App replace existing contact methods with integratedliving? No, My Support App does not replace current contact methods. It serves as an easy-to-use application to enhance communication and service management. ### What devices is My Support App compatible with? My Support App is available for iPhone, iPad, and iPod devices. ### When was My Support App last updated? The latest version of My Support App was updated on June 30, 2025. ### What is the age rating for My Support App? My Support App has an age rating of 4+. ### Does My Support App use location services? Yes, My Support App uses background location services to automatically check support workers in when they visit clients in the community. Be aware that continued use of GPS can decrease battery life. ### Is My Support App free to use? Yes, My Support App is free for invited users. All associated costs are covered by the company that invites you to join. ## Version history (last 5 releases) ### 2.3.3 — 2026-07-09 My requests feature update Minor bug fixes ### 2.0.0 — 2025-06-30 The new Multi-User Management feature allows family members and caregivers to manage multiple clients with a single login. This is especially useful for households where clients share one phone number or need assistance from family or caregivers who manage their services. ### 1.20.3 — 2024-03-12 + Minor bug fixes ### 1.16.6 — 2022-12-20 + Improvements to user interface + Improvements to login workflow + Security updates + Minor bug fixes ### 1.12.3 — 2022-05-27 + Improved support for iPhone image file types + Minor bug fixes ## Apps similar to My Support App | App | Rating | Price | Category | | --- | --- | --- | --- | | [Trade Free](https://appshunter.io/ios/app/trade-free/id1582525640) | — | Free | Business | | [Esupl POS](https://appshunter.io/ios/app/esupl-pos/id1579242840) | — | Free | Business | | [Krishna Bullion](https://appshunter.io/ios/app/krishna-bullion/id1589772140) | — | Free | Business | | [Infovisa Client Conference](https://appshunter.io/ios/app/infovisa-client-conference/id1580812080) | — | Free | Business | | [Focus Building Inspections](https://appshunter.io/ios/app/focus-building-inspections/id1587251620) | — | Free | Business | | [Eighty6 Shop](https://appshunter.io/ios/app/eighty6-shop/id1587187340) | 5.0 (1) | Free | Business | ## More apps by hayylo - [hayylo](https://appshunter.io/ios/app/hayylo/id1133484382) - [NovaCare](https://appshunter.io/ios/app/novacare/id1445516960) - [Goodwin](https://appshunter.io/ios/app/goodwin/id1478696397) - [Life Care LIVE](https://appshunter.io/ios/app/life-care-live/id1514712915) - [My Prestige](https://appshunter.io/ios/app/my-prestige/id1525189167) All apps by hayylo: https://appshunter.io/developer/1258322443 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*