# My Swift-Cut — Remote Customer Support App

> Remote Customer Support App (iPhone/iPad app by Icona.)

- Source: https://appshunter.io/ios/app/my-swift/id1483077060 (this page in markdown: same URL + `.md`)
- Developer: [Icona](https://appshunter.io/developer/415631722)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 73 MB
- Languages: Czech, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian and 3 more
- Released: 2019-10-16
- Data updated: 2026-03-02
- User reviews in markdown: https://appshunter.io/ios/app/my-swift/id1483077060/reviews.md

## What is My Swift?

Swift-Cut is committed to providing our customers and partners with the highest quality products and unparalleled service and support. The “My Swift-Cut” Remote Customer Support app is here to provide easily accessible remote technical support and training assistance to our customers and partners located around the world through an iPhone or iPad. The app directly connects our customers to a dedicated Swift-Cut support expert and combines real-time video support with Augmented Reality to help diagnose application issues with precision and in less time. You will be able to send and receive images or documents as well as stream live video through the app during the support session.
Download the “My Swift-Cut” app from anywhere in the world and chat in over 60 different languages with one of our technical experts! 

Benefits for "My Swift-Cut Users:
	•	Customer support with augmented reality and live video
	•	Interact with our Experts how, when and where you choose
	•	"See-What-I-See" remote, visual, onsite information 
	•	Simple training and sharing of knowledge
	•	Reduce downtime costs with real-time expert support
	•	Machine data and remote diagnosis via TeamViewer
	•	Compatible with Smart Glasses
	•	Online chat and collaboration through more than 60 Language IM Translations

Have questions or want to provide us with some feedback? Simply send us an email at support@swift-cut.co.uk


## Version history (last 5 releases)

### 8.3.1 — 2025-07-24

- Added support for Branch links.
- Dropped support for iOS below version 15.1.
- Fixed some errors.
- Updated DWI module.

### 7.3.6 — 2024-12-18

- Added support for audio-only calls.
- Added support for calling push notifications.
- Improved assistance stability and quality.
- Improved translations in chat and assistance.
- Improved chat UI and added support for quotes.
- Updated DWI module.
- Fixed some errors.

### 7.0.3 — 2023-11-10

Added new languages: Czech, Korean and Brazilian.
Improved assistance stability and quality.
Improved WorkInstructions support.
Fixed some errors.

### 6.3.5 — 2022-11-21

- Added support for WorkInstructions.
- Greatly improved AR feature.
- Improved video quality.
- License and privacy documents have now been translated in japanese.
- Fixed some bugs.

### 6.0.4 — 2022-03-01

- Added chinese language.
- Added QR code scanning feature.
- Added support for calls when leaving the assistance queue.
- Added embedded WebExpert support.
- Improved GPS location fetching.
- Fixed management of uploaded photos EXIF data.
- Fixed bug that blocked translated chat messages from being received after changing the translation settings while in assistance.
- Fixed other bugs.

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All apps by Icona: https://appshunter.io/developer/415631722

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-03-02.*