# My Tello — user reviews > 212 indexed App Store user reviews of My Tello by Miron Enterprises, LLC, rated 4.40/5 from 1,776 ratings. - Source: https://appshunter.io/ios/app/my-tello/id1017228507/reviews - App overview in markdown: https://appshunter.io/ios/app/my-tello/id1017228507.md - Rating breakdown: 5★ 1,317 · 4★ 162 · 3★ 79 · 2★ 44 · 1★ 174 ## What do users think of My Tello? Overall sentiment: mixed **Pros** - 🚀 Excellent service and plans - 👍 Easy to use app - 💡 Customizable plans - 🌐 Works well internationally - 💰 Affordable prices **Cons** - 🐛 Buggy app with performance issues - 🔍 Lack of transparency in data usage and plan details - 🤖 Poor customer service and support - 📵 Unreliable network coverage and connectivity - 🔒 Security and account management concerns **Commonly reported bugs** - App freezes and crashes - Inability to log in or access account information - Inaccurate data usage reporting - Unreliable international roaming and WiFi calling - Billing and payment processing issues **Most requested features** - Ability to send and receive SMS/text messages through the app - Improved app UI and user experience - More detailed data usage tracking and notifications - Seamless plan changes and account management - Integration with other communication platforms (e.g., WhatsApp, Telegram) ## Newest reviews (16 of 212) ### 2/5 — Multi-line support? Icon weirdness. *2026-08-22, version 4.5.83* I just switched to Tello and this all is “fine” but nothing to write home about. However I have two things I want to write about today. 1) When this app is in a folder, iOS shows the light icon. But when the folder is opened, it shows the dark. Obviously this isn’t anything to knock a star over, but it’s weird and the only app I have that does this on iOS 26.x. 2) I first ported my secondary line to test out the service. Once I was happy I ported my primary number. However in the app I can only see details about the first line I ported - which again is just secondary which I barely use. I can’t figure out how, if even possible, to see my other line. That makes this app unfortunately unusable for me, and hence the 2-star rating. Fix this and it’ll be a 4-star just fine app. Thx! ### 4/5 — Good App, Poor network *2026-08-22, version 4.5.83* Good user interface with an app that is easy to manage, but the mobile service ultimately falls short where it matters most. Relying on T-Mobile’s network (like competitors like Mint, Ultra Mobile), coverage drops off sharply in remote areas and suffers from frustrating dead zones even within major city cores. While the customer platform itself is great, the unreliable signal and spotty connectivity make it tough to recommend for anyone needing consistent nationwide service. ### 4/5 — 2FA should be added *2026-08-13, version 4.5.83* Jackers are on the rise and tello.com is vulnerable without double layer security. I hope it is solved soon to keep my credit card permanently unlocked. ### 3/5 — Phone call UK to USA *2026-07-03, version 4.5.83* Lots of background noise during the call. Made it hard to hear the other person on the call. ### 4/5 — NEVER works from overseas *2026-06-30, version 4.5.83* The app connection is horrible. Delays, dropped calls, noise on the line, etc. ### 2/5 — Spam City!!! *2026-06-23, version 4.5.82* Wow, the instant I signed up for Tello I was flooded with Spam calls and texts! Non stop! It’s a good price but not worth being inundated with Spam and Scams. ### 4/5 — Affordable and basic *2026-06-18, version 4.5.82* First, I’d like to talk about the app. It could definitely benefit from defaulting to the dashboard right away, so I could see the renewal date and usage better than on the first screen. Then on the website I can see and manage all the numbers for my family, but on the app, I can only see mine. Lastly, it would really be nice to be able to see a usage over time chart both in the app and on the website. For the phone service, it continues to be affordable, though they recently they removed several useful usage, tiers that had made it much more flexible and worth the money every month. If they end up narrowing the choices even more then there won’t really be an advantage to Tello over another service like Mint. ### 1/5 — Genuinely terrible *2026-06-07, version 4.5.82* I canceled my plan immediately after I made the purchase and they still charged my card although that is kinda my fault I should have done more research if you are looking for a REAL phone number and not a secondary app like text now that is compatible with your phone this is a complete waste and you can’t even use it to get service on your actual phone it only works on the app NEVER use this app unless your dumb ### 1/5 — iOS App Performance Issues and Request for Simultaneous Calling/SMS Support *2026-06-06, version 4.5.82* Dear Tello Support Team, I am a Tello customer using the iOS application with a Tello eSIM and U.S. phone number. I would like to report two concerns and request feature improvements: 1. iOS App Performance The Tello iOS application occasionally becomes slow, laggy, or unresponsive during use. In some situations, the app appears to hang when managing account features or accessing calling functions. Please investigate and optimize the application for newer iOS versions and recent iPhone models. 2. Simultaneous Calling and SMS Across Network and App I would like Tello to consider supporting simultaneous communication through both: * Native mobile network (VoLTE / Cellular) * Wi-Fi Calling * Tello App (VoIP) Ideally, users should be able to: * Receive incoming calls through either the cellular network or the Tello app at the same time. * Receive SMS messages regardless of whether they are connected via cellular service or the Tello app. * Continue receiving calls through the Tello app while abroad when cellular roaming is unavailable. * Seamlessly switch between Wi-Fi Calling and app-based calling without missing calls. This functionality would be especially useful for international travelers and users relying on Wi-Fi Calling outside the United States. Thank you for your consideration. I look forward to future improvements to the Tello service and iOS application. Kind regards, MD. MOJIB DULLAH I really like using Tello eSIM service because it allows receiving calls and SMS worldwide very reliably. The pricing is also better compared to many other international roaming providers. However, I would like to request better compatibility and optimization for Bangladesh mobile networks, especially with Grameenphone and Banglalink. Current issues: • Grameenphone often does not provide proper 5G and VoLTE access for roaming eSIM users. • Sometimes only Banglalink CS fallback works for voice calls. • VoLTE registration and IMS connectivity should be improved for international eSIM roaming users. • Please ensure stable inbound/outbound SMS delivery and voice calling while roaming in Bangladesh. Requested improvements: • Full 5G support on Bangladeshi carriers • Stable VoLTE and IMS registration • Better roaming agreements with Grameenphone, Banglalink, Robi, and Teletalk • Cheaper roaming data packages for South Asia and Bangladesh • Lower monthly package pricing for long-term users • More affordable international data add-ons Overall, Tello is a very useful eSIM provider for travelers and international users. If 5G + VoLTE roaming support in Bangladesh improves, the experience would become excellent. ### 1/5 — Tello apps and eSIM bother can make call calls and receive worldwide and in eSIM must support 5G *2026-05-29* I really like using Tello eSIM service because it allows receiving calls and SMS worldwide very reliably. The pricing is also better compared to many other international roaming providers. However, I would like to request better compatibility and optimization for Bangladesh mobile networks, especially with Grameenphone and Banglalink. Current issues: • Grameenphone often does not provide proper 5G and VoLTE access for roaming eSIM users. • Sometimes only Banglalink CS fallback works for voice calls. • VoLTE registration and IMS connectivity should be improved for international eSIM roaming users. • Please ensure stable inbound/outbound SMS delivery and voice calling while roaming in Bangladesh. Requested improvements: • Full 5G support on Bangladeshi carriers • Stable VoLTE and IMS registration • Better roaming agreements with Grameenphone, Banglalink, Robi, and Teletalk • Cheaper roaming data packages for South Asia and Bangladesh • Lower monthly package pricing for long-term users • More affordable international data add-ons Overall, Tello is a very useful eSIM provider for travelers and international users. If 5G + VoLTE roaming support in Bangladesh improves, the experience would become excellent. **Developer response:** Dear customer, We're sorry to hear this. We'd love to help you out, but first, we need to identify your account. Please share with us by email the email address used to open your account or the order number. We'll be waiting for your reply. Please remember our Customer Support team is available 24/7 at https://tello.com/contact ### 3/5 — Sign in *2026-05-19, version 4.5.80* Doesn’t work on mobile ### 1/5 — Contacts *2026-05-18, version 4.5.80* No matter what I do the app shows my contacts being from all over the world! I have checked United States in settings, which should put a +1 in front of all my contacts. Useless! ### 4/5 — dr *2026-05-02, version 4.5.79* call was disconnected ### 1/5 — Just doesn’t work *2026-04-24, version 4.5.79* Installed this service in December 2025 and now April 2026 still cannot access us calls and text with my ported number. Worked in the US but not in Portugal. Customer service try’s to help but ALL calls made through Tello are disconnected automatically with 15 mins so they never have time to correct problem. They send emails to try and continue the fix but the scenarios don’t match what I see and I can’t talk to anyone about that because we keep getting disconnected. It’s a loop in hell. ### 1/5 — Still NO Dark Mode!! *2026-04-23, version 4.5.79* It’s a flashlight after sunset. Looking elsewhere. ### 4/5 — Connection cut *2026-04-13, version 4.5.79* Connection was great, then all of a sudden I couldn’t hear and the call was still live. Never happened before, I’m just glad that I was pretty much done with the call which was with the bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — Calls won’t go through *2026-09-04, version 4.5.83* I’ve tried to use Tello a few times this year but everyone calls drop or go out ### 1/5 — Bad experience *2026-08-31, version 4.5.83* No support ### 1/5 — Impossible to login *2026-08-18, version 4.5.83* No matter if I request an OTP or use the OTP from the main website it doesn’t work. Requesting one always fails. If I use the one on the website it acts like I’ve not entered my number. I’ve tried entering the number in so many different ways as the developer hasn’t bothered to standardise the format. It allows you to enter any character, special symbol or digit in the box designed for just a phone number. I’ve already linked my Google account and that fails to login to the mobile app. Basics of just being able to login isn’t possible. ### 1/5 — Does not provide reliable data *2026-08-02, version 4.5.83* I will NEVER use this phone service again. I wasted time and money on a phone plan that barely worked. I paid $25 for unlimited data, talk, and text, and still had to spend an additional $15 for data. When I reached out to customer service they said to spend more money. ### 1/5 — The reviews must be fake!!! *2026-08-01, version 4.5.83* I’ve had Tello for over a year and don’t use it much. However, I bought a new phone and needed to switch the ESIM to my new phone. Unfortunately, I didn’t do that before setting up the new phone. Reaching this company via phone which is the ONLY way I can reset my pin is virtually impossible!! You’re put on hold and then the phone automatically disconnects after 15mins. I’m not sure where these 5 star reviews are coming from!! ### 1/5 — Error When Displaying Information *2026-07-28, version 4.5.83* Unable to display some information, such as orders, personal info, etc. Connected to Wi-Fi but eSIM isn’t working at the moment, so it may possibly have something to do with that. The information displays successfully on the Tello website. ### 1/5 — Don’t get *2026-07-01, version 4.5.83* 0/10 service is the worst service don’t waste your money ### 1/5 — Nothing but issues *2026-06-22, version 4.5.82* Didn’t port number lost that and every time it renews subscription it takes them a week to figure out what went wrong. And get my phone working right good luck if you try them ### 1/5 — Scammed *2026-06-11* Been SCAMMED AGAIN 👿. 👺. 👻. 😵‍💫 Sick in the head, doesn’t know when to stop. Join the f-img dots … ### 1/5 — what is this *2026-06-10, version 4.5.82* cannot login using email+password, only option is phone number and sms code ## Most praised reviews (10 highest-rated) ### 5/5 — International calling *2026-08-30, version 4.5.83* Great audio quality ### 5/5 — Bravo! *2026-07-06, version 4.5.83* The word “transparency”should be synonymous with Tello. Everything in the app is so well laid out. Nothing is complicated with Tello, on the app as well as it’s website ### 5/5 — Great App + Service *2026-06-10, version 4.5.82* The plan is perfect, the simplicity of the app is (almost) perfect it just needs dark mode. ### 5/5 — Just Do It *2026-05-01, version 4.5.79* Just very affordable and easy to use. No tricks. Seems like an honest company and there aren’t many around these days. ### 5/5 — Amazing *2026-04-02, version 4.5.79* I love Tello , especially for roaming . I use it mostly for talk and get texts . Pricing is great ### 5/5 — What a relief!! *2026-04-02* We have been in the claws of AT&T for decades now, and au just had enough of their price gauging. They have been given us grief for just something little as the port out codes to keep our old phone numbers to bigger things like canceling the line that has not been in use for over year. Tello is straight forward and not afraid to keep the decision making in the customers hands, all the while provided great service!! Awesome! ### 5/5 — No Landscape Mode??? *2026-02-28, version 4.5.79* So far so good. Only issue I have is the iPad app is unable to rotate into landscape mode. This makes it difficult to use when cabled to ethernet. Also would be awesome if the app could receive incoming calls and texts!! Wow!! ### 5/5 — Amazing *2026-02-26, version 4.5.79* La llamada fue muy buena calidad ### 5/5 — T-Mobile for lowest price possible! *2026-02-22, version 4.5.79* Lowest cost plan available for use of T-Mobile towers;Superior coverage and 5G speeds! ### 5/5 — Saved Me Big Money *2026-02-01, version 4.5.78* I switched from a big company as soon as my last phone on my plan was paid in full. I went from paying over 200 a month to 58.00. I was skeptical at first but it’s perfect. I like how you can customize each line. So far so good. I’m hoping T-Mobile has improved since I had them years back. Looks like they’ve really improved service. If it somehow changes I’m not locked into a contract and I can go to Cricket. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*